테라스/파티오
예약 가능 여부 확인

컴포트 스위트 마운트 버논 여행 후기

2.5 out of 5
컴포트 스위트 마운트 버논
404 South 44th Street, Mount Vernon, IL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 579개" "
평점 8 - 좋아요. 1003개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 78개" "
평점 4 - 별로예요. 1003개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 32개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Hyeon Jeong

좋아요: 직원 및 서비스
2022년 5월에 1박 숙박함
답변 제공: R 님, 2022년 5월 30일
Thank you for staying with us.

8/10 - 좋아요

Debbie 님, Searcy

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great, rooms were nice and good space for dogs outside. The only downside was how hard/firm the beds were. I kept waking up because I would be hurting and have to roll over. Overall, good value.
2024년 4월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 4월 22일
Thank you for staying with us. We do apologize for the discomfort of ours beds. We hope to see you again in the future.

10/10 - 훌륭해요

Gary 님, De Soto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access, good food nearby.
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 4월 18일
Thank you for staying with us and for your feedback.

10/10 - 훌륭해요

Hans

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff, easy check-in. The pool is open 24 hours and our room was spacious, furnished nicely and clean.
2024년 4월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 4월 17일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 - 훌륭해요

Leslie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay and the hotel!!
2024년 3월에 1박 숙박함
답변 제공: Ruth 님, 2024년 4월 5일
Thank you for staying with us.

10/10 - 훌륭해요

Barbara 님, Blairsville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was very pleased with everything from the new bathroom shower and towels… to the nice breakfast to the comfy chair and ottoman to the very helpful gal at check in. I will definitely return
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 4월 4일
Thank you for staying with us we are glad you enjoyed your stay and we hope to see you again in the future.

2/10 - 너무 별로예요

Kim

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ants, Ants, Ants. We woke up to ants between the beds and a few in the beds. We abruptly got up, no showers, no bathroom and no breakfast. Even found a couple in the car 45 minutes down the road! Gross! Manager said it is a known issue and that the first floor rooms have experienced it since the bathroom remodels and the bug guy comes the first of every month. Gave me a $25 credit for future room and an apology…beware before you stay here unless ants are your thing!! I have videos that I cannot attach.
답변 제공: Heather-GM 님, 2024년 4월 4일
We do apologize for the inconvenience you had during your stay with ants. Yes we were aware that there had been ants on the first floor which we have sprayed ourselves but the remodel had just been completed and pest control that comes monthly to do preventative hadn't spayed yet due to the rooms just coming back on market.

10/10 - 훌륭해요

TARA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 4월 4일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

2/10 - 너무 별로예요

Eddis

Muy mala experiencia
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 28일
Le pedimos disculpas por la experiencia que tuvo durante su esadia en el hotel! Esperamos que nos brinde otra oportunidad en el futuro para brindar un mejor servicio.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay! The staff was fantastic
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 28일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv easy to operate and guide provided Comfortable beds an nice pillows Excellent lamps /lighting Clean
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 25일
Thank you for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ruth 님, 2024년 4월 1일
Thank you for staying with us.

10/10 - 훌륭해요

Brandi

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gal at the desk was amazing! She was personable and our 2 parties got to be next to each other!!!
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 18일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 - 좋아요

Courtney 님, Rosiclare

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was good, no real complaints. Construction going on. Rooms were clean. Beds were okay.
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 18일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 - 좋아요

Dawn

가족 여행
Staff were lovely and the room was nice. Don’t love the new bathroom design because there are no hooks in there to hang anything and the soap holder in the shower is not practical because the soap falls through to the floor. I loved that there are tons of outlets and lights in the room. Lots of construction going on there so the lobby was a mess and I couldn’t get a first floor room which was disappointing. Good breakfast!
2024년 3월에 3박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 12일
Thank you for taking the time to leave feedback. We hope to see you again in the future.

6/10 - 괜찮아요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pool and hot tub were both freezing cold. Beds were comfortable. Very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 12일
Thank you for taking the time to leave feedback. We apologize for the inconvenience of the hot tub and pool being cold.

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 12일
Tank you for staying with us. We hope to see you again in the future.

8/10 - 좋아요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is under renovation, but still in very good condition. Clean and usable.
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 11일
Thank you for staying with us. We are glad you enjoyed your stay and hope to see you again in the future.

2/10 - 너무 별로예요

Gretchen

가족 여행
별로예요: 숙박 시설 상태 및 시설
Our room was next to the mechanical room, this should not be a suite. It was loud all night long. The bed was awful, hard as a rock with a big dip in the middle. There was Pet hair all over the pull out bed as well.
2024년 3월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 8일
On behalf of our staff we would like to apologize for failing to meet your expectations with your stay. We hope you give us another chance in the future to provide you with a better more comfortable room for you and your family.

8/10 - 좋아요

Stanley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice stay
2024년 2월에 1박 숙박함
답변 제공: Ruth 님, 2024년 3월 7일
Thank you for staying with us and for your feedback.

10/10 - 훌륭해요

Laura

2024년 2월에 1박 숙박함
답변 제공: Ruth 님, 2024년 2월 29일
Thank you for staying with us.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ruth 님, 2024년 2월 27일
Thank you for staying with us.

10/10 - 훌륭해요

Kathryn 님, Overland Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our overnight stay. The room was clean and up-to-date. There was lots of hot water in the shower. The breakfast was tasty. We slept well
2024년 2월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 2월 26일
Thank you for staying with us. We are glad you enjoyed your stay, and we hope to see you again in the future.

10/10 - 훌륭해요

Kent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reason for only 4 stars on condition and facilities is currently working on remodeling. Great new shower!
2024년 2월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 2월 22일
Thank you for taking the time to leave feedback. We are glad you enjoyed our newly remodeled rooms and we hope to see you again in the future.

2/10 - 너무 별로예요

Victoria

2024년 2월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 2월 22일
We apologize for not meeting your expectation with your stay. We hope you will give us another chance to provide you with better service in the future for we are currently updating our guest bathrooms during this remodel.

8/10 - 좋아요

joan

2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 25일
Thank you for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Nancy

2024년 2월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 25일
Thank you for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well run.
답변 제공: Heather-GM 님, 2024년 2월 12일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 - 괜찮아요

Debbie

좋아요: 직원 및 서비스
Under construction
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 2월 10일
Thank you for staying with us.

8/10 - 좋아요

Diana

2024년 2월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 3월 25일
Thank you for staying with us. We hope to see you again in the future.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 2월 5일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and quiet. Bathroom water temp could have been hotter. Pressure was amazing in the shower. Renovations in progress but didn’t affect our stay. Was disappointed there was no waffle machine for breakfast. My daughter had her heart set on a waffle. I’ve never been to a hotel that didn’t have one. Their Choice Hotel ad even advertises their waffles. Disappointing.
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 31일
Thank you for staying with us and for your feedback, We apologize for the waffles not being available.

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the place was under construction so we were in the part that still needed to be completed
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 29일
Thank you for staying with us.

6/10 - 괜찮아요

Robert

2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 29일
Thank you for staying with us.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place. Our only frustration was that there seemed to be a "governor" connected to the volume on the TV and so it was difficult to hear the movie we were watching.
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 22일
Thank you for staying with us and for your feedback.

6/10 - 괜찮아요

Nicole

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This hotel just didn’t feel right. When we walked in the door, the receptionist who was super nice had the TV really loud. In the room, there appeared to be a lot of water damage in the bathroom, the wallpaper was peeling off the walls and it felt dirty. The bed was hard, it was slanted at an angle towards the headboard and the sheets had lint and hair on them. At 4am there were a couple people talking in the hallway and it sounded like they were standing next to our bed. When they started their car in the parking lot, we could hear that very clearly too. We checked out before breakfast was served so no opinion on that.
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 22일
Thank you for staying with us. We appreciate your feedback on your stay. We are working to get the bathrooms remodeled.

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 22일
Thank you for staying with us.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 19일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here before and will stay again.
2024년 1월에 1박 숙박함
답변 제공: Ruth 님, 2024년 1월 17일
Thank you for your feedback and we look forward to seeing you again

10/10 - 훌륭해요

St. Julien

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 16일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 - 좋아요

Anita

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 9일
Thank you for staying with us. We hope to see you again in the future.

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 9일
Thank you for staying with us. We hope to see you again in the future.

4/10 - 별로예요

Taylor

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Okay...we should talk
We drove 6 hours and got to the hotel arpund 10pm. We checked in no problem. Got in pajammas and all comfy for a family of 6. The smoke alarm started chiming (needed new battery). Not wanting to up and move I called the front desk. They came right down with a battery, however they couldn't reach the alarm near the ceiling. My husband then scaled the couch to get it down. The front desk swapped the battery then had my husband press the button to "reset it" and scale the couch again. Not long after lying back down it chimed again (battery). Then we never heard it again. The place was clean and breakfast was good outside of hard biscuits.
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 8일
Thank you for staying with us and taking the time to leave feedback. We do apologize for the smoke alarm beeping. We hope to see you again in the future.

4/10 - 별로예요

Dustin

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel appears to be under some sort of construction. They were using the stairway at one end of the hotel as a storage facility for building materials. The pool and hot tub are showing many signs of dilapidation and over all there was a bad odor in the pool area. The pool area bathroom doors are showing serious signs of falling apart. Our room was showing signs of needing some attention and repairs. The towel rack in the bathroom was coming off the wall. The toilet paper holder was broken, the shower curtain rod was coming unscrewed from the wall about to fall off. There were several areas of paint and dry wall etc coming off the wall in the bathroom. The faucet in the bathroom dripped nonstop. All lampshades in the room were damaged in some form. The desk chair was falling apart. The alarm clock top was so gross that no one would ever want to touch it. The bathroom door in our room was worn through across the bottom and there was no vent fan in the bathroom. The door was swollen due to all the moisture and rusty around the frame. The bathroom counter was missing quite a bit of sealant between the edge of the top and wall. The toilet was very slow to flush and ended up clogging after a couple of uses. Basically, the entire hotel was suffering from a severe lack of maintenance.
답변 제공: Heather-GM 님, 2024년 1월 8일
Thank you for staying with us and taking the time to leave feedback. We are undergoing remodel in our guest rooms. We do apologize for the inconvenience you had during your stay. We hope in the future you get a chance to revisit our location and see the renovations.

8/10 - 좋아요

LESLIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 8일
Thank you for staying with us. We hope to see you again in the future.

10/10 - 훌륭해요

Carey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 8일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

4/10 - 별로예요

Timothy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so great but will do in a pinch.
Our room was clean but in much need of being updated. The closest was just inside the door and there was a divot in the floor near the bed. Heat and cooling was hard to regulate.
2024년 1월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 8일
Thank you for staying with us. We appreciate your feedback. We are undergoing remodel in our guest rooms. We hope in the future you give us another chance to provide you with a better stay.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean comfortable room, aging facility, safe.
This was a nice facility, but a little time-worn. Comfortable bed, comfortable pillows. The staff I met were a little apathetic. Larger screen TV, TONS of channels.
2023년 12월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 4일
Thank you for staying with us. We are glad you enjoyed your stay. We are under remodel so during your travels in the future we hope that you stop by and see our newly remodeled guest bathrooms.

10/10 - 훌륭해요

KENT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 4일
Thank you for staying with us. We are glad you enjoyed your stay and we hope to see you again in the future.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
rude
2023년 12월에 3박 숙박함
답변 제공: Heather-GM 님, 2024년 1월 4일
Thank you for staying with us. We apologize for any inconvenience you had during your stay and we hope you give us another chance in the future to provide you with a better stay.