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포시즌스 호텔 뭄바이 여행 후기

5 out of 5
포시즌스 호텔 뭄바이
1/136, Dr E Moses Rd, Worli, Mumbai, Maharashtra

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 783개 이용 후기 중 542개" "
평점 8 - 좋아요. 783개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 783개 이용 후기 중 46개" "
평점 4 - 별로예요. 783개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 783개 이용 후기 중 23개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: FSHM 님, 2019년 3월 4일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 8 out of 10 rating of our property during your recent visit with us and look forward to welcoming you back. Best regards, Vikram Reddy

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: FSHM 님, 2019년 3월 1일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 8 out of 10 rating of our property during your recent visit with us and look forward to welcoming you back. Best regards, Vikram Reddy

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
PERPECT
2018년 1월에 1박 숙박함
답변 제공: FSHM 님, 2018년 1월 30일
Greetings from Four Seasons Hotel Mumbai! Thank you for letting us know that you had a perfect stay. I look forward to welcoming you back soon. Best regards, VIkram Reddy

10/10 - 훌륭해요

Eun Woo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔
모든 면에서 흠잡을곳이 없었고 가격적인 면에서도 3박시 3일째 무료 이벤트가 있어 저렴하게 이용하였음. 조식은 무난한 편이었고 수영장이나 부대 시설도 좋았습니다. 다만 concierge 직원이 주는 정보가 엉터리가 너무 많아 오히려 혼란을 주는 경우가 있었습니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Anja Elisabeth 님, München

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice but expensive hotel
2024년 3월에 1박 숙박함
답변 제공: fshm 님, 2024년 3월 16일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay and am glad to know that you had a pleasant stay. We understand that pricing is an important consideration for our guests and we continuously evaluate our rates to ensure they reflect the value we offer.I hope that you will visit us again and look forward to welcoming you back.Warm regards, Nitesh Gandhi

10/10 - 훌륭해요

Rohan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay…wish we could have stayed longer. Aer lounge at the rooftop of the hotel is in a league of its own and probably the best in Mumbai. Will be back!
2024년 2월에 3박 숙박함
답변 제공: fshm 님, 2024년 3월 7일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us and am delighted to know that you had an excellent stay. I am also glad to know that you will visit us again and look forward to welcoming you back, especially to AER. Warm regards, Nitesh Gandhi

10/10 - 훌륭해요

Rachi

연인과의 여행
좋아요: 편의 시설/서비스
Great hospitality from all staff who were well organised and very friendly.
2024년 2월에 1박 숙박함
답변 제공: fshm 님, 2024년 2월 16일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us. I am happy to hear that you enjoyed your stay, especially the attentive and friendly service provided by the team. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Nitesh Gandhi

10/10 - 훌륭해요

Ekaterina

2024년 1월에 1박 숙박함
답변 제공: fshm 님, 2024년 3월 22일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us and am glad to know that you enjoyed your stay.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Nitesh Gandhi

6/10 - 괜찮아요

MIHAEL

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I would expect four seasons to be in a better area
2024년 1월에 3박 숙박함
답변 제공: fshm 님, 2024년 2월 5일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback in regard to our location which is in Worli, the new upcoming business district centrally located in Mumbai. The surrounding area is under development and in a few years we should see more business houses around the hotel. Apart form this, I hope your stay was a pleasant one and look forward to welcoming you back soon.Warm regards,Nitesh Gandhi

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: fshm 님, 2024년 1월 12일
Greetings from Four Seasons Hotel Mumbai! I have noted your 6 out of 10 rating in regard to your recent stay with us and do apologise for not meeting your expectations. I hope that you will visit us again and give us an opportunity to welcome you back for a Four Seasons experience.Warm regards, Nitesh Gandhi

10/10 - 훌륭해요

Gunilla

2023년 12월에 1박 숙박함
답변 제공: fshm 님, 2024년 1월 2일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us I hope that you will visit us again and look forward to welcoming you back. Warm regards, Tobias Emmer

10/10 - 훌륭해요

Niranjana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: fshm 님, 2024년 1월 2일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Tobias Emmer

10/10 - 훌륭해요

Elizabeth 님, OAKLAND

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, staff was very friendly and helpful. Its not a huge hotel but the rooftop bar is amazing. Definitely recommend going up for a drink and an appetizer. The remodeled room was nice but with the smog you don't really get a view of the ocean..
2023년 12월에 1박 숙박함
답변 제공: fshm 님, 2024년 1월 2일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us and am delighted to know that you enjoyed your stay, especially your time at AER and the service provided by the hotel team.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Tobias Emmer

10/10 - 훌륭해요

James 님, Atlanta

2023년 12월에 5박 숙박함
답변 제공: fshm 님, 2024년 1월 10일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us I hope that you will visit us again and look forward to welcoming you back. Warm regards, Nitesh Gandhi

10/10 - 훌륭해요

t

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional services, lovely room
2023년 12월에 2박 숙박함
답변 제공: fshm 님, 2023년 12월 13일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us and am happy to hear that you enjoyed your stay.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Tobias Emmer

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: fshm 님, 2023년 12월 7일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Tobias Emmer

6/10 - 괜찮아요

Stefan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
.
2023년 10월에 2박 숙박함
답변 제공: fshm 님, 2023년 11월 29일
Greetings from Four Seasons Hotel Mumbai!I have noted your 3 out of 5 rating in regard to your recent stay and am aware of your disappointment on not being able to visit AER as it was sold out on a particular day during your stay and apologise for the same. However I am glad to know that you were able to visit it in the course of your stay and do hope that the rest of your stay was a pleasant one. I hope that you will visit us again as we look forward to welcoming you back. Best regards,Gianni Costa

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at one of the renovated rooms which was really nice with great views.
2023년 11월에 2박 숙박함
답변 제공: fshm 님, 2023년 11월 18일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback. We are pleased to know that you enjoyed your stay in our renovated room. I hope that you will visit us again and look forward to welcoming you back.Warm regards,Gianni Costa

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous hotel!
Excellent stay at this fabulous hotel. Service is amazing. Room was spacious, immaculately clean and comfortable. Pool was wonderful and service here also fabulous. Restaurant is great for breakfast, lunch and dinner. Thoroughly recommend and hope to stay again. Special thanks to Sonali and team at the concierge who were super helpful and helped make our stay extra special.
2023년 11월에 4박 숙박함
답변 제공: fshm 님, 2023년 11월 13일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your positive feedback further to your recent stay with us. I am glad to learn that you enjoyed your stay, from the room accommodation and food, to your time at the Pool and the service provided by the hotel team.Your recommendation is most appreciated and look forward to welcoming you back again.Warm regards,Gianni Costa

6/10 - 괜찮아요

Hayley

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 5박 숙박함
답변 제공: fshm 님, 2023년 11월 13일
Greetings from Four Seasons Hotel Mumbai! I have noted your 3 out of 5 rating in regard to your recent stay and do apologise for not meeting your expectations. In order to carefully review this, we request you to share some specific details regarding your experience as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I hope that you will visit us again as we look forward to welcoming you back. Best regards,Gianni Costa

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: fshm 님, 2023년 11월 6일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Gianni Costa

6/10 - 괜찮아요

Helena

Vissa saker bra vissa dåliga
Rummen var fina och gymmet var bra. Baren på taket var super nice. Poolområder var dåligt. Jätte mycket duvor som flög runt och badade i poolen och hela poolområdet var under skugga mitt på dagen.
2023년 10월에 4박 숙박함
답변 제공: fshm 님, 2023년 11월 2일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback in regard to your recent stay. I am happy to know that you enjoyed your stay, especially the room and your time at the Gym and AER. I have also noted your feedback regarding the Pool which is well received.I hope that you will visit us again and look forward to welcoming you back.Warm regards,Gianni Costa

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay, professional staff
2023년 10월에 2박 숙박함
답변 제공: fshm 님, 2023년 10월 31일
Greetings from Four Seasons Hotel Mumbai! I am happy to hear that you had a good stay and enjoyed the service provided by the hotel teaml hope that you will visit us again and look forward to welcoming you back. Warm regards, Gianni Costa

10/10 - 훌륭해요

Aditya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: fshm 님, 2023년 10월 28일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Gianni Costa

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel with outstanding restaurant
Although the standard room was rather small I thought the hotel was excellent value considering the quality and location. Of particular note was the outstanding restaurant serving a variety of Indian and Asian cuisines - I wish I could have stayed longer to sample more of the dishes. The staff were all extremely attentive, helpful and friendly.
2023년 10월에 2박 숙박함
답변 제공: fshm 님, 2023년 10월 12일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback in regard to your recent visit. I am so pleased to know that you enjoyed your stay, from the location and room, to the food served at SanQi and the service provided by the hotel team.I hope that you will visit us again and look forward to welcoming you back, especially to SanQi.Warm regards,Gianni Costa

10/10 - 훌륭해요

Gagandeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Excellent hotel and great restaurants made this two day trip very memorable - Nitin at the front desk was very kind. SanQi is a great place to eat good Asian food. AER was a neat place tp hang around late night
2023년 9월에 1박 숙박함
답변 제공: fshm 님, 2023년 10월 5일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback further to your recent stay with us. I am pleased to learn that you enjoyed your stay, especially your time at SanQi and AER.I hope that you will visit us again and look forward to welcoming you back.Warm regards,Gianni Costa

10/10 - 훌륭해요

Dara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, great food and wonderful and helpful staff. The concierge manager Fagun, specifically went above and beyond not only to make our stay at the Four Seaons memorable but also helped us with our next stay at the Oberoi Delhi making it extra special as it was my girlfriends birthday. A
2023년 9월에 2박 숙박함
답변 제공: fshm 님, 2023년 10월 4일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your positive feedback further to your recent stay with us. I am so happy to hear that you enjoyed your stay with us, especially the food and the attentive service provided by our hotel team.I hope that you will visit us again and look forward to welcoming you back.Warm regards,Gianni Costa

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as good as I hoped
Great staff and good service. Unfortunately the hotel room are looking dated and the tv system is very dated. Also the area isn’t the best.
2023년 9월에 2박 숙박함
답변 제공: fshm 님, 2023년 9월 18일
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback in regard to your recent stay with us. I am glad to know that you enjoyed the staff and service. I would like to take the opportunity to share that we are currently refurbishing our rooms in phases and look forward to welcoming you to our renovated rooms in the future.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

bhaskar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and a luxurious property
We had an issue but that was immediately acknowledged and addressed. Great staff and service. Views from our room were great. Would definitely stay there at every given opportunity
2023년 9월에 1박 숙박함
답변 제공: fshm 님, 2023년 9월 13일
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am so happy to hear that you enjoyed your stay and that our team members handled the issue promptly and to your satisfaction.I am glad to know that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

jmk

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all good
2023년 9월에 5박 숙박함
답변 제공: fshm 님, 2023년 9월 12일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

Selina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: fshm 님, 2023년 9월 8일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: fshm 님, 2023년 9월 5일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

MISS E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Lovely stay at the Four Seasons, highlighted by Loki's seamless check-in. Enjoyed the gorgeous bathroom, bright, spacious room. Despite ongoing renovations, everything was discreet, not impacting the experience. Eagerly looking forward to coming back when renovations are complete. A truly comfortable and luxurious experience that leaves a lasting impression.
2023년 8월에 2박 숙박함
답변 제공: fshm 님, 2023년 8월 9일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your positive feedback further to your recent stay with us. I am delighted to know that you especially enjoyed the room accommodation and the service provided during your stay.I hope that you will visit us again and look forward to welcoming you back. Warm regards,Sunil Narang

4/10 - 별로예요

Breena

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is using a five star name with three star service and amenities. The management is terrible and there is no such thing as customer service from any higher level person. The cleaning staff were wonderful. There was one mistake where a personal item was removed from my room and it took quite some time to locate it. The hotel did not disclose that there would be construction going on at all hours and they did not provide alternate options to all of their closed amenities such as the rooftop bar. They wouldn’t let us use the lounge instead when the business center and other areas were closed.
2023년 7월에 1박 숙박함
답변 제공: fshm 님, 2023년 7월 28일
Greetings form Four Seasons Hotel Mumbai!Thank you for your sharing your feedback further to your recent stay with us and apologise for not meeting your expectations. Certain parts of our hotel are undergoing upgrades in phases and sincerely regret if this impacted your stay. However I am happy to hear that you enjoyed the service provided by our Housekeeping team and that we were successful in locating the personal item. Please be assured that all your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I hope that you will visit us again and look forward to welcoming you back to an enhanced product in the future.Warm regards,Sunil Narang

10/10 - 훌륭해요

Ibrahim

2023년 7월에 2박 숙박함
답변 제공: fshm 님, 2023년 8월 14일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

6/10 - 괜찮아요

Saeeda

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The staff are helpful and friendly. Restaurant serves great food. The disappointment was the lack of adequate room cleaning.sheets were dirty, carpets dirty, the room was not vacuumed ( food particle on floor) curtains dirty and smells of cigarettes, cleaning staff smell bad( it is worth educating them about personal hygiene and even by them deodorants, the room after being busted by cleaning team smelled horrible.
2023년 7월에 2박 숙박함
답변 제공: fshm 님, 2023년 7월 12일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback in regard to your recent stay. I am happy to hear that you enjoyed your experience at the restaurant and found our team members to be helpful and friendly. I have also noted your overall feedback in regard to Housekeeping and apologise for the lapses in service. The staff has also been briefed to make sure that personal hygiene standards are maintained.Please be assured that all your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us.I hope that you will visit us again and give us an opportunity to welcome you back.Warm regards,Sunil Narang

10/10 - 훌륭해요

HISATOSHI

2023년 6월에 1박 숙박함
답변 제공: fshm 님, 2023년 6월 12일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating in regard to your recent stay with us. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

2/10 - 너무 별로예요

Elite

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have a problem in disclosing names. What stops them from doing so is bets known to them. My office had to cover the cost for all expenses incurred during my stay, My room was already full pre-paid. When my office called the hotel to deposit a certain amount to cover incidentals - the hotel wanted my office staff from Pune to visit hotel in Mumbai to pay other they could not collect the payment. They wanted a physical card only. NO QR code, NO CC auth, NO payment link. The front also does not come on call - only operators speak without names like bots easliy sound irritated when you call in the second time. Very very rigid team, behaviour and approach.
답변 제공: fshm 님, 2023년 5월 30일
Greetings from Four Seasons Hotel Mumbai!We once again thank you for your valuable feedback and apologise for the unpleasant experience.I hope that you will visit us again and give us the opportunity to welcome you back for a true Four Seasons experience.Warm regards,Sunil Narang

2/10 - 너무 별로예요

Elite

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have a big issue with disclosing names on call. Almost rigid on any/every request you make. The approach is very rigid and reverse of what you actually expect from a hotel. Small request like making a pre-payment to them is not acceptable to them. They would want you to pay only 72 hours before your check in etc etc.
답변 제공: fshm 님, 2023년 5월 26일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback further to your recent stay with us. Four Seasons Hotels & Resorts are known worldwide for providing exceptional services for all our valued guests. Therefore it is indeed concerning for us to have let you down with an unpleasant experience which led to an unpleasant stay. Please be assured that your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us.I hope that you will visit us again and give us the opportunity to welcome you back for a true Four Seasons experience.Warm regards,Sunil Narang

10/10 - 훌륭해요

Paresh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: fshm 님, 2023년 5월 8일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

Kenji

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
到着してお水を用意してくれたり、アップグレード、素早く漏れのないご案内と完璧な対応でした。
2023년 4월에 2박 숙박함
답변 제공: FSHM 님, 2023년 4월 17일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating during your recent stay with us and am happy to hear that you enjoyed your stay, especially the upgrade and arrival experience.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

6/10 - 괜찮아요

Wayne

연인과의 여행
좋아요: 청결 상태
The hotel is undergoing renovations as well huge building works going on directly next door. This meant our stay wasn’t the most pleasant and added to the issues we had with our room and lounge experience.
2023년 3월에 1박 숙박함
답변 제공: FSHM 님, 2023년 3월 30일
Greetings from Four Seasons Hotel Mumbai!Thank you for sharing your feedback and apologise for the inconvenience caused. Please be assured that your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us.I hope that you will visit us again and look forward to welcoming you back for a true Four Seasons experience.Warm regards,Sunil Narang

10/10 - 훌륭해요

Frank

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good customer service
The staff was very friendly and helpful. The room was spacious and comfortable.
2023년 2월에 2박 숙박함
답변 제공: FSHM 님, 2023년 2월 14일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 10 out of 10 rating during your recent stay with us and am pleased to learn that you enjoyed your stay.I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

SANKAR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent. Couldn’t be happier
2023년 1월에 2박 숙박함
답변 제공: FSHM 님, 2023년 2월 3일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us and am glad to learn that you had an excellent stay. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

6/10 - 괜찮아요

watanabe

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
建物が揺れて気持ち悪い
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
should have a temperature controlled swimming pool
답변 제공: FSHM 님, 2023년 1월 19일
Greetings from Four Seasons Hotel Mumbai!Thank you for your 5 out of 5 rating in regard to your recent stay. We have also noted your feedback regarding the Pool and please be assured that your feedback is well received.I hope that you will visit us again and look forward to welcoming you back.Warm regards,Sunil Narang

10/10 - 훌륭해요

Callan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was wonderful
답변 제공: FSHM 님, 2022년 12월 30일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating in regard to your recent stay with us and am so happy to hear that you found our service to be wonderful. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang

10/10 - 훌륭해요

HILA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
India
답변 제공: FSHM 님, 2022년 12월 8일
Greetings from Four Seasons Hotel Mumbai! Thank you for your 5 out of 5 rating during your recent stay with us and am glad to know that you enjoyed your stay. I hope that you will visit us again and look forward to welcoming you back. Warm regards, Sunil Narang