로비

더 오키드 호텔 뭄바이 빌레 파를레 여행 후기

5 out of 5
더 오키드 호텔 뭄바이 빌레 파를레
Nehru Road, Vile Parle East, Adjacent to Domestic Airport, Mumbai, Maharashtra

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 308개" "
평점 8 - 좋아요. 1001개 이용 후기 중 379개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 166개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 69개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

HEEJUNG

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

minjun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

CHI HOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location and kind staff with wondeful rest
Perfect location and kind staff with wondeful restaurant
2019년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
When I consider this was India, This hotel was good overall
2019년 3월에 1박 숙박함
답변 제공: General Manager- The Orchid Mumbai 님, 2019년 3월 16일
Dear Guest, Namaskar! Thank you for taking time out and giving us your valuable feedback. We value your cherished notes that proclaim us to be personalized and value for money. As we continue our journey towards consistency and customization in rendered services, we look forward to welcoming you back at The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai

8/10 - 좋아요

JONGGUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장가시다면 추천드립니다.
Wifi이가 상당히 빨라서 출장가시는 분이라면 추천드립니다. 공항에서 가깝고 흑백, 칼라 프린트 업무도 무리없이 볼 수 있었습니다.
2018년 6월에 1박 숙박함
답변 제공: General Manager- The Orchid Mumbai 님, 2018년 6월 14일
Dear Guest, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings and feedback with us. We are delighted to know that you have had a pleasant stay with us. We look forward to an opportunity to welcome you back at The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai

6/10 - 괜찮아요

hyo seong

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
오키드 호텔
침대는 편안했으나, 청결상태가 조금 의심되는 호텔. 내부 인테리어는 정감있었어요. 오키드 호텔은 저녁식사만 드시러 오세요.
2018년 4월에 1박 숙박함
답변 제공: General Manager- The Orchid Mumbai 님, 2018년 6월 5일
Dear Guest, Namaskar! Thank you for taking time out and giving us your valuable feedback. We apologize for the inconveniences caused to you during your brief stay with us. The nuances expressed are of great value and will serve a beacon for improvements. Feedback serves as a bedrock for service improvisations and in this regard your views have been shared with my team for making suitable service adjustments. I personally would like to assure you that we will leave no stops in getting the defects rectified. On account of the inconveniences faced we would like to make your next stay with us special and memorable thereby redeeming ourselves of the disservice. We cherish your thoughts as we look forward to welcoming you back at The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai

8/10 - 좋아요

SEONG HWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was good but seems a bit expensive.
The hotel was good but seems a bit expensive.
답변 제공: General Manager- The Orchid Mumbai 님, 2018년 6월 6일
Dear Guest, Namaskar! Thank you for taking time out and giving us your feedback. We are delighted that we could meet your expectations in service deliverables which is evident by your praise for our efficient service. Your feedback on the overall feel will be channeled for constructive deliberation thereby giving us scope to improve. we cherish your thoughts as we look forward to welcoming you back at The Orchid Mumbai. Thanking You Warm Regards, General Manager The Orchid Mumbai.

8/10 - 좋아요

Chulwoong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방이 크고 침실과 거실공간이 분리되어 있어 편안함. Roof top에 전망좋은 스테이크 house가 있어 가족끼리 식사하기에 좋음 냉장고가 없어서 불편했음
2018년 3월에 4박 숙박함
답변 제공: General Manager- The Orchid Mumbai 님, 2018년 3월 31일
Dear Mr. Chulwoong, Namaskar! Thank you for taking time out and giving us your fabulous feedback. We are delighted with your words of praise that glorify us as an excellent service provider. Your distinct likeness for our service and standards will serve a boost to continue our personalized service initiatives. As mentioned in your feedback, we wish to keep you informed that minibars in room are available on call and are not proactively placed. However, we have made a note of your preference. We would like to assure you that you will find all the items proactively placed in your room during your forthcoming visits. We appreciate your candid views on the hotel and the services offered and look forward to an opportunity to welcome you back soon assuring the best services always. Thanking You. Warm Regards, General Manager The Orchid Mumbai.

6/10 - 괜찮아요

Sungkoo

좋아요: 직원 및 서비스
별로예요: 청결 상태
old and not clean
Old and not clean
2017년 11월에 1박 숙박함
답변 제공: General Manager- The Orchid Mumbai 님, 2018년 3월 14일
Dear Guest, Namaskar! Thank you for taking time out and giving us your valuable feedback. We apologize for the inconveniences caused to you during your brief stay with us. The nuances expressed are of great value and will serve a beacon for improvements. Feedback serves as a bedrock for service improvisations and in this regard your views have been shared with my team for making suitable service adjustments. I personally would like to assure you that we will leave no stops in getting the defects rectified. On account of the inconveniences faced we would like to make your next stay with us special and memorable thereby redeeming ourselves of the disservice. We cherish your thoughts as we look forward to welcoming you back at The Orchid Mumbai. Thanking You.

8/10 - 좋아요

Yeongsik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비즈니스 출장에 무난한 호텔
비지니스 출장용으로 무리가 없는 객실. 전망, 주변 환경 등에 대한 기대는 하지 않는 것이 좋음. 공항으로의 접근성이 좋다는 점이 제일 큰 장점. 조식은 훌륭하다고는 할 수 없지만 무난했으며, 직원들은 친절했고, 에어컨은 잘 가동되고 있음.
2017년 6월에 3박 숙박함
Dear Mr. Yeongsik, Namaskar! Thank you for taking time out and giving us your valuable feedback. We value your cherished notes that proclaim us to be personalized and value for money. As we continue our journey towards consistency and customization in rendered services, we look forward to welcoming you back at The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
하지만 직원들이 친절함
괜찮았지만 사진보다 조금 낡음
2017년 6월에 3박 숙박함
Dear Guest, Namaskar! Thank you for taking time out and giving us your valuable feedback. We apologize for the inconveniences caused to you during your brief stay with us. The nuances expressed are of great value and will serve a beacon for improvements. Feedback serves as a bedrock for service improvisations and in this regard your views have been shared with my team for making suitable service adjustments. I personally would like to assure you that we will leave no stops in getting the defects rectified. On account of the inconveniences faced we would like to make your next stay with us special and memorable thereby redeeming ourselves of the disservice. We cherish your thoughts as we look forward to welcoming you back at The Orchid Mumbai. Warm Regards, General Manager The Orchid Mumbai

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

KYUNGSEOP 님, KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ORCHID 훌륭한 호텔이지만, 아쉽습니다.
공항에서 가까운, 특급 호텔로 숙박의 안락함은 있지만, 주변을 둘러볼 수 있는 환경을 되지 못합니다. 주변이 너무 슬럼가로,,, 안전하지 않아보여서 , 출장 기간 내내 호텔안에만 있어서 아쉬웠어요

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

JUNO 님, Incheon in South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kindly support for customer
Thank your for senior duty manager!!!

10/10 - 훌륭해요

Navreet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Vivek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Sagar

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
The place is good but has a lot of dust. Especially behind the reception and the for pillars which are seen from the lift of the hotel. Sorry but on a scale of 1-10 I will give this place a minus if it comes to cleanliness. My suggestion to the mangers and the owners is try to de-clutter your place.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Mr. Sagar,Namaskar!! We appreciate your candid feedback regarding the cleanliness of our establishment. It's certainly disheartening to learn that our standard of hygiene fell short of your expectations, and even more so considering the areas you've specifically pointed out. We understand that maintaining a clean and welcoming environment is paramount to our guests' comfort and satisfaction. Rest assured, we are taking your suggestions and are initiating a thorough review of our cleaning protocols, with particular attention to dust accumulation and clutter. We're actively working on improving our processes and implementing any necessary changes to ensure our surroundings are impeccable. We hope to have the opportunity to better serve you in the future and demonstrate our commitment to excellence in all areas. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Clarence 님, Oakdale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport and had a great bar called Mervin’s on site
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Mr.Oakdale, Namaskar!!We're delighted to hear that our proximity to the airport was convenient for your travels and that you had an enjoyable experience at Merlin's bar. We put a lot of effort into creating a vibrant and welcoming atmosphere for our guests, so it's great to know that Merlin's stood out for you. We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

2/10 - 너무 별로예요

sarah

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Uncompassionate, unsupportive and not good communication at front desk I had booked for 3 nights and I had an emergency after arriving at the hotel, we had booked 2 rooms. Spoke to the person at front desk, he said ok, contact Expedia as that’s who we booked it with and if they cancel it then it’s ok. So we spoke to Expedia and they accepted and agreed. Next morning we tried to check out and was told we cannot cancel. We still have to pay. I am still in process of fighting this but dealing with a medical issue that was the emergency reason that we had to leave.
2024년 2월에 3박 숙박함

4/10 - 별로예요

Sushrut

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely unprofessional staff. The travel desk guy saw my tattoo and started making comment about how god wouldn't like that and I wont be allowed in the heaven. Overpriced room. Doesn't have basic facilities like mini fridge, bathrobes. No hot water either, very Luke warm water. Even the ironing board was child size, took 10mins iron one shirt!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Mr. SushrutNamaskar!!We thank you for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences.We value your patronage as we look forward to welcoming you back to The Orchid Mumbai. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Anwulika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The lady who served us was fantastic! Helping us check in early when a room was available! So grateful! Buffet breakfast is fantastic too.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Ms. Ugbogu Namaskar!!Thank you for reviewing us here on this platform and we are truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services. Your feedback means so much to us and we have shared the same with the entire team. Should your travel brings you back to Mumbai, we would be delighted to host you again. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

zeeninder

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, wonderful food and courteous staff. Very good rates
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Siddhant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great staying at The Orchid Hotel Mumbai.

8/10 - 좋아요

sanjay

2024년 1월에 3박 숙박함

8/10 - 좋아요

bejoy

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Mr JohnNamaskar!!Thank you for reviewing us here on this platform and we are truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services.Should your travel brings you back to Mumbai, we would be delighted to host you again. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Chandrakant

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Mr. NagarNamaskar!Thank you for reviewing us here on this platform and we are truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services. Should your travel brings you back to Mumbai, we would be delighted to host you again. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

8/10 - 좋아요

Vimal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms and helpful staff. Good location to the airport
2023년 12월에 4박 숙박함

8/10 - 좋아요

Vikas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Dear Mr. VikasNamaskar!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Åsa

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Mrs. EngstromNamaskar!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Deepak

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Mr. Deepak, Namaskar!Thank you for taking the time to rate our product and services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai

10/10 - 훌륭해요

Mahesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Styaing
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Mr. Mahesh, Namaskar! We're pleased to know you had a good stay at our property. We strive to provide our guests with a comfortable and enjoyable experience and it's great to hear that we succeeded in delivering that. Please feel free to share any suggestions or thoughts on what improvements could be made for a better experience in the future. We're looking forward to having you again soon. Your feedback is invaluable to us, so we appreciate you sharing your perspective. Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai.

10/10 - 훌륭해요

Vijay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Mr. Vijay, Namaskar! Thank you for taking the time to rate our hotel. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please do not hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee, General Manager, The Orchid Hotel, Mumbai.

8/10 - 좋아요

GAURAV

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Mr. Gaurav, Namaskar! Thank you for taking the time to rate our product and service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Shubhamoy Banerjee,General Manager, The Orchid Hotel, Mumbai

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome staff!
The minute you arrive, the friendliness of the staff is on full display. The facility is clean with many great amenities.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 25일
Dear Mr. Haulman,Namaskar!!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

4/10 - 별로예요

Shweta

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked 2 rooms, woke up sick. Room has rusty smell and has no fresh air circulation for both rooms we had. Windows are fixed closed. DONT RECOMMEND. Bathtub as given in amenities is only shower. Not good for aged people or any adults for that’s matter. Brown stains in bathroom. AC doesn’t work. Please put your 3 hotel policy in description so people can read prior to booking. It is 3 star hotel. Not suitable for foreigners
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 25일
Dear SinghNamaskar!! We extend our sincere empathy towards the issues reported during your stay; it is indeed essential for us to promote an environment conducive to relaxation and comfort. The concern about the rusty smell and lack of fresh air circulation is noted, and duly addressed to the relevant department for prompt remedy. Your feedback regarding the fixed windows is acknowledged. The windows were designed that way for safety regulations. We consider the condition of our bathroom facilities serious; we should have delivered rooms that are stain-free. Rest assured, the rectification and strict adherence to cleanliness norms are initiated. The non-functioning AC issue is unacceptable; the concerned team will resolve it to avoid any recurrence. As for the term "bathtub", we do signify specific rooms with shower facilities under the amenities section. However, understanding your perspective and the inconvenience it might have caused, we commit to maintaining even clearer distinctions in the future. Feedback like yours is valuable for our improvement. We look forward to the opportunity to provide you with an improved and pleasant stay in the future.Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

6/10 - 괜찮아요

Jayantee

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Mr. RamkorunNamaskar!We are truly delighted that our facilities and services were up to your expectations. We at The Orchid Hotel, Mumbai look forward for your next visitation. Thanking You. Warm Regards, Shubhamoy Banerjee General Manager The Orchid Hotel, Mumbai.

2/10 - 너무 별로예요

Kiran

2023년 10월에 2박 숙박함

8/10 - 좋아요

Alap

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Sebi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The front office must adopt a policy of seating the check in /check out customers rather than keeping us standing in Q. Arrange seats like other 5 star hotels and attend 1st come 1st serve basis. Though the Fact Check out is good practice. The restaurant staffs should need more training and attentive.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

arianna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel con stanze sporche
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Bhalinderpal

The room ordered wasn't provided. Stay was inconvenient as we ordered twin beds but a makeshift bed was arranged along with a double bed leaving the room congested and bedding uncomfortable.
2023년 8월에 1박 숙박함
답변 제공: Abhishek Chande- Front Office Manager 님, 2023년 9월 14일
Dear Guest,Namaskar!We Thank You for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences. We value your patronage as we look forward to welcoming you back to The Orchid Mumbai.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jamini

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a pleasant stay here for one night. Conveniently located and the staff were exceptional.
2023년 8월에 1박 숙박함
답변 제공: Abhishek Chande- Front Office Manager 님, 2023년 9월 14일
Dear Guest, Namaskar!Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel.It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality.We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection.Once again, thank you for choosing to stay with us and we hope The Orchid, Mumbai remains your hotel of choice in Mumbai.

10/10 - 훌륭해요

Rina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the traditional decor of the hotel with rich woodwork and artistic touches. The staff were friendly and the restaurants were amazing. The South Indian restaurant had very nice fare but was somewhat inefficient as dishes took a while to arrive. Self service would be better. Loved the buffet style temptations restaurant. The coffee shop and gift shop were expensive as expected. Will definitely consider staying again.
2023년 6월에 1박 숙박함
답변 제공: Abhishek Chande- Front Office Manager 님, 2023년 9월 14일
Dear Ms. Rina, Namaskar!First of all I would like to thank you for spending time to write a review. I am delighted to read your wonderful review about The Orchid Hotel, Mumbai. Your kind comments are a source of motivation for the team. I would also like to appraise you that our pricing is aligned as per the market trend and your comments about South of Vindhyas are duly noted. We value your patronage and look forward to welcoming you back soon.

8/10 - 좋아요

Parag

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay and breakfast options were good
2023년 7월에 1박 숙박함
답변 제공: Abhishek Chande- Front Office Manager 님, 2023년 9월 14일
Dear Mr. Parag, Thank you for reviewing us here on this platform and I am truly delighted to hear from you. Glad to learn that you had a wonderful experience while staying with us and appreciated our services. Your feedback means so much to us and I have shared the same with the whole team.Should your travel brings you back to Mumbai, we would be delighted to host you again.

10/10 - 훌륭해요

Arpit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A comfortable stay
The overall stay was good and comfortable. Just that the pillows provided, even though soft, are too thick. It doesn't give a comfortable sleep. Also I found the food prices a little high. Apart form these, teh hotel offer a free airport shuttle. I took the same but at the time of checkout i was asked to pay saying that the free service is only for drop to airport from hotel and not for pick-up which was deceiving and hence should be made clear in their policies.
2023년 7월에 2박 숙박함
답변 제공: Abhishek Chande- Front Office Manager 님, 2023년 9월 14일
Dear Mr. Arpit,Namaskar!We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings with us.We are delighted to know that you have had a pleasant stay with us. Mr. Arpit I would like to assure you that our prices are aligned with the market trend and we offer the pick up and drop off to the domestic terminal as the vehicles are on rotation. You feedback about the pillow has been recorded and we request you to kindly let us know about your pillow preference the next time you stay with us.We look forward to an opportunity to welcome you back soon assuring the best services always.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
素敵なスタッフ
スタッフは素晴らしく、ホテルのデザインも素敵で滞在自体が楽しめるホテルです。 ビュッフェのレストランの品揃えもかなり豊富でしたし、7階のレストランでの食事は本当に美味しかったです! 一点、部屋の湿気が気になりました。電子機器が心配なほどです。空調のハズレ部屋だったのかおそらく老朽化かと。その点以外はまた泊まりたいホテルです!
2023년 7월에 1박 숙박함