Dear Mr. Seong, Namaskar!! At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind Regards, General Manager VITS, Mumbai

Dear Guest Namaskar!! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind Regards, General Manager VITS, Mumbai

Dear Mr. Vivek, Namaskar !Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards Rajesh MehtaGeneral Manager

Dear Mr. Chintan, Namaskar !We are genuinely disappointed to learn about your experience as it falls well short of the high cleanliness standards we strive to uphold. Your comments have been taken seriously and we have immediately initiated a thorough investigation to address the issues within our establishment. Additionally, we will be reinforcing our housekeeping protocols to ensure that the accommodations provided to all our guests meet and exceed expectations moving forward. Understanding that our efforts cannot undo the discomfort you faced, we are nonetheless committed to making things right. We would welcome the opportunity to discuss your experience in further detail. Please reach out to our customer service team at your earliest convenience so that we can work towards a satisfactory resolution. Rest assured, it is feedback like yours that enables us to improve, and we are grateful for the opportunity to remedy the situation. We hope you will allow us the chance to demonstrate the true level of our service and hospitality in the future. Warm Regards,Rajesh Mehta General Manager

Dear Mr. Kirtan, Namaskar !We glean from your feedback that you found our food, cleanliness, and other services satisfactory. It's imperative for us to ensure that every aspect of our service meets your expectation. However, we noticed that your response is a bit vague. It would assist us greatly if you could provide more detailed feedback about your experiences. For example, are there any dishes that stood out to you during your meal, or are there any areas in which you feel we could have performed better? Your insights will enable us to improve our services and give you a better experience in the future. Thanks & Regards Rajesh MehtaGeneral Manager

Dear Valued Guest,Namaskar !We’re genuinely sorry to hear about the issues you encountered during your stay with us. It disappoints us that we were unable to meet your expectations as providing a comfortable and pleasant stay to our guests is our highest priority. Feedback about the outdated facilities, poor ventilation, and lack of certain amenities has been noted for prompt and immediate action. We assure you that we hold hygiene as our utmost priority, hence the issues you've mentioned do not represent the quality of service we strive to provide. The condition of your A/C in the second room is unacceptable and we deeply regret the discomfort it caused. We understand that we have fallen short in providing you with the standards of a 4-star hotel and for this, we are truly sorry. We acknowledge your concerns and assure you that steps are being taken to make the necessary improvements. Your decision to not stay with us in the future is a serious concern. We hope to have the opportunity to change your perspective and to show you an upgraded level of service and hospitality. We will certainly resolve these issues so that our future guests never have to face such unpleasant situations. Again, we deeply regret the inconvenience you experienced and appreciate your feedback which will assist in our ongoing efforts to improve our service and facilities. Thanks & Regards Rajesh MehtaGeneral Manager

Dear Valued Guest,Namaksar !Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Rajesh MehtaGeneral Manager

Dear Mr. Jaspal, Namaskar !Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Rajesh MehtaGeneral Manager

Dear Valued Guest,Namaskar !Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Rajesh MehtaGeneral Manager

Dear Valued Guest.Namaskar!We are concerned to note the feedback of your recent stay and thank you for sharing your concerns with us. We are sorry that your experience has been to the contrary and assure you that we will look into this matter and take appropriate action.Our top-most priority is to ensure customer satisfaction through quality service and addressing guest concerns satisfactorily. It is indeed disappointing to note that your experience has been to the contrary.We assure you that we will work on your feedback and serve you better going forward. Having mentioned the above, I request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back at Ira Mumbai. Warm Regards,Rajesh MehtaGeneral Manager

Dear Valued Guest Namashkar!Guest feedback is important and is taken seriously at our Hotel as it helps us to understand and improve on our services and facilities. It is only from feedback of valued guests such as you that we are able to identify any gaps in our service levels and product as we persist with our journey towards continuous improvement. With this in mind, I hope that we will have the pleasure of welcoming you back to our hotel in the future, and please know that will do the utmost to provide a guest experience more in keeping with your expectations and our standards.Regards, Front Office Manager

Dear Guest, Namaskar ! Thank you for the rating . Look forward to welcome you back soon Regards, VITS

Dear Guest, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on the mentioned feedback and will look into the same for immediate consideration. Look forward to welcome you back soon. Regards, VITS Mumbai

Dear Mr.Neil, Namaskar ! Thank you for the stay and positive feedback . Look forward to welcome you back soon. Regards, Front Office Manager VITS Mumbai

Dear Mr.Ashutosh, Namaskar ! Thank you for taking the time to write a review about the hotel. We have taken a note on the mentioned feedback and will escalate the same for immediate consideration. Look forward to welcome you back soon. Regards, VITS Mumbai

Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate the property. Look forward to welcome you back soon. Regards, VITS Mumbai

Dear Esteemed Guest, Namaskar ! Thank you for taking the time to write a review about the hotel . We duly regret the inconvenience caused and ensure such issue are not repeated. Look forward to welcome you back soon. Regards, VITS Mumbai

Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate the property. Look forward to welcome you back soon. Regards, VITS Mumbai

Dear Guest, Namaskar ! Thank you for the review . Look forward to welcome you back. Regards, Reservations

Dear Esteemed Guest, Namaskar ! Thank you for the rating . Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Mr.Ghanshyam, Namaskar ! Thank you for the rating . Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Mr.Mahesh , Namaskar ! Thank you for the stay and positive feedback . Look forward to welcome you back soon. Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

Dear Mr.Sanjay Kumar, Namaskar ! Thank you for taking the time to rate our services . We look forward to welcome you back soon . Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

Dear Mr.Pankaj, Namaskar ! Thank you for taking the time to rate our services . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

Dear Mr Prasad, Namaskar ! Thank you for the stay and rating . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

Dear Mr Suyog, Namaskar ! Thank you for the stay and feedback . We look forward to welcome you back . Regards, Rajeev Pillai Front Office Manager

Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive feedback. Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive feedback .Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate our property . We look forward to welcome you back soon . Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

Dear Guest, Namaskar ! Thank you for rating the hotel. We believe your stay with us was not upto your level of expectations. We request to kindly provide details on your stay or alternatively contact on fommumbai@khil.com to assist you further. Kind Regards. Rajeev Pillai Front Office Manager VITS Mumbai International Airport T2

Dear Mr.Roy, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on your mentioned feedback pertaining to the maintenance in the hallways and will work towards the same. Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Mr. Durgesh, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on your mentioned feedback and based on the same would like to inform that any bookings received through Expedia booking portal is exclusive of airport transfers and our reservations team is very well aware of the same . Moroever our airport pick up charges are INR 700 for International Airport and INR 900 from Domestic Terminal . The hotels standard check in time is 1400 hours and due to a payment dispute of prepaid or postpaid you had during the check in process , the check in was delayed from your end . Requesting to kindly elaborate on the Lobby drug deals which am afraid no one is aware of the same. The Swimming pool is closed as per the latest government regulations imposed due to the outbreak of corona virus globally. I hope the above mentioned is explanatory and we look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Guest, Namaskar ! Thank you for the stay and rating. We look forward to welcome you back soon. Kind Regards, Reservations

Dear Ms. Garima, Namaskar ! Thank you for the stay and feedback . We are delighted to hear that your stay was comfortable . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

Dear Ms.Freya, Namaskar ! Thank you for the stay and feedback . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai