Dear Ross, We're genuinely sorry for any confusion regarding the air conditioning, and we regret that it seems to have greatly impacted your experience with us. It's disheartening to hear your perception of our staff's communication and the suggestion of deception on our part. Our listing on Expedia accurately reflects our amenities. We are a very small team of locals who love our hotel and our city, and enjoy making our guests feel at home.The AC is not broken, it is an environmentally-friendly system which only activates when the outside temperature reaches 16 degrees. Given that the overnight temperature was around 6 degrees, the AC wouldn't have been very effective. We hope you were still able to enjoy your time in our city despite your discomfort with the unseasonably warm temperature.All the best,Anna, Chris, Ben, Sara, and Meghan

Thank you for your fantastic rating!We're delighted to hear that you found our location convenient. We're also pleased that communication was great during your stay.Ensuring our guests have a comfortable stay is important to us, and we're glad we met your expectations.We hope to welcome you back soon! Until then, best wishes to you.Yours TrulyChris

Dear Maria, we are glad to hear that you enjoyed your stay with us, especially our central location and our staff. Very nice to hear that you liked your room, I really enjoyed talking to you! It was a please to have you with us, hopefully we'll see you again :)

Thank you for your feedback!We're delighted that you found our hotel's location convenient, being close to all forms of public transport and it is wonderful to hear that you felt warmly welcomed by our staff. Providing a welcoming atmosphere is a top priority for us.The hotel's location near restaurants, coffee shops, and the Old Town makes it easy for our guests to explore and make the most of their time in the city.Thank you once again for your review, and we look forward to welcoming you back soon!Yours Truly

Hey Matthew, thanks for the awesome review! I'm thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient. It's great to know that you liked the cleanliness of the room and the comfortable bed. Our team works hard to ensure that all our guests have a memorable experience, so I'm happy to hear that you found the front desk staff friendly and helpful. I'm glad you appreciated the Alexa in the room for easy access to hotel services. We apologize for any inconvenience regarding the breakfast add-on arrangement, and we will take your feedback into consideration for future improvements. We hope to welcome you back soon for another fantastic stay!

Dear Sue, wow, thank you so much for this great feedback. We appreciate the positive remark about our staff and location. We must say it was a pleasure to host you during your stay in Munich. Whenever you are back please visit us again :) The Yours Truly Team

Thank you Tamas for your amazing review, we would be very happy to welcome you again in the hotel.

Thank you very much Sergey! We are so happy that you enjoyed your stay with us :) We hope, we will see you again soon!

Hi Kim, Thanks a lot! We loved having you guys. Hopefully see you again soon :)Yours Truly Team

Hi Manuela, Danke vielmals! Hoffentlich bis zum nächsten mal :)Yours Truly Team

Hey, vielen Dank für dein super Feedback! Freut uns sehr, dass dir das Upgrade zur Suite so gut gefallen hat und dass du unser Personal nett fandest. Cool, dass die Lage zum Hbf München gepasst hat. Wir nehmen uns dein Feedback zur Anmeldung per Tablet und den Heizungen zu Herzen. Trotzdem schön, dass du uns weiterempfiehlst, vor allem für junge Leute! Freuen uns schon auf deinen nächsten Besuch!

Hi Shiraz,vielen Dank für deine Bewertung. Es freut uns, dass du deinen Aufenthalt bei uns genossen hast und wünschen dir alles Gute. Komm gerne wieder :)Yours Truly

Thank you very much for your feedback! We have now ended our cooperation with Daisy Cave regarding breakfast. I am very sorry that you had to go through this experience. I would be happy to offer you a free upgrade for your next stay.

Hi Alexander,vielen Dank für dein tolles Feedback.Wir freuen uns, dass dir dein Aufenthalt bei uns gefallen hat. Falls wir noch etwas für dich tun könne, melde dich gerne bei uns.Yours Truly

Hi Milane,Thank you for your rating! We appreciate your feedback. If you have specific concerns, please let us know so we can address them. We hope to welcome you back in the future.

Dear Annikki,Thank you for taking the time to share your detailed feedback on your recent stay with us. We're delighted to hear that you appreciated the advantageous location of our hotel, the ease of public transport connections, and the proximity to the charming old town with its vibrant shopping streets. It's also heartening to know that you found our recently renovated facilities, spacious rooms, and the friendly and helpful demeanor of our staff to your liking.We sincerely apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Your observations are invaluable, and we have already taken steps to address and improve our cleaning procedures. We understand the importance of maintaining a pristine environment for our guests, and we are committed to ensuring that such lapses do not occur in the future. Your constructive criticism is crucial to our ongoing efforts to enhance the overall guest experience.Regarding your comments on breakfast, we appreciate your honesty. We are actively reviewing our offerings to ensure they meet the diverse preferences of our guests. Your suggestion about the inclusion of fresh fruits and vegetables is duly noted, and we will explore options to enhance the breakfast experience. We also appreciate your recommendation of nearby restaurants for those seeking a more varied breakfast selection.We value your insights and take them seriously as we continually strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made based on your feedback.Thank you again for choosing to stay with us.Warm regards!

Thank you so much Leena :)

Thank you Carole for the detailed feedback! We are very pleased that our team was able to help you and that a room change was quick and easy. Regarding the breakfast, we have forwarded your feedback to our cooperation partner "DaisyCave". Best regards from the whole team and hope to see you soon :)

Thank you Holly! We are very pleased that you enjoyed your stay with us. This year we are renovating the entire building, including the soundproofing. I am sure that we will be able to offer you the best possible stay from then on :)

Hi,Thank you for your excellent rating! We are happy that you enjoyed the perfect location, modern hotel, helpful staff, and efficient system. It's great to hear that the spacious rooms met your expectations, and we appreciate your positive feedback on the attached bar.

Thank you for the perfect score! We're thrilled to hear you had an excellent experience. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to hosting you again in the future!

Thank you for your wonderful feedback!We are happy that you enjoyed our central location and excellent service. It's fantastic that our staff made you feel welcome from the moment you arrived. We're delighted that you found the breakfast enjoyable and worth it. The proximity to the central station is indeed convenient.We appreciate your feedback regarding the pillows, and we'll certainly look into improving that aspect. We're pleased to know that overall, you had a delightful stay, and we look forward to welcoming you back. If you have any further suggestions or preferences for your next visit, feel free to let us know. Safe travels!

Thank you for your feedback!We're delighted to hear that Anna and Sara from the reception made your stay special with their incredible, helpful, and polite service. It's great that you found their assistance to be kind and attentive. We also appreciate your positive remarks about our perfect location.We take note of your comment about the room size, and we'll consider this as we aim to enhance our guests' overall experience. On a positive note, we're pleased that you enjoyed the excellent bathroom facilities.If you have any more insights or specific preferences for your next visit, please feel free to share. We hope to welcome you back for another great stay! Safe travels!

Thank you for your feedback! We're glad you enjoyed your stay. If you have any specific feedback or requests for your next visit, feel free to let us know. We look forward to welcoming you back!

Thank you for your feedback. We apologize for the inconvenience you experienced with the air quality and cleanliness. We take your comments seriously and will work to address these issues. Nevertheless, we are really happy that you liked your overall stay.

Hi Erin,Thank you so much for your excellent feedback!We're thrilled to hear that you had a great stay with us. It's fantastic that our digital check-in and check-out options accommodated your late and early schedule. We're glad our hotel's prime location, close to transportation and within walking distance to the center, restaurants, and other travel necessities, contributed to a positive experience.We appreciate your recommendation and would be delighted to welcome you back in the future. If there's anything specific you'd like for your next visit, feel free to share. Safe travels, and we hope to see you again soon!

Thank you for your feedback, we are really happy about your words. If you wanted to say that the staff was brilliant we are so glad :)Yours Truly

Thanks for your feedback!We're glad you enjoyed the perfect location close to the shopping area and Global Blue, as well as the friendly staff and good customer service. We apologize for any noise on the 5th floor and are actively working to minimize it for a more pleasant experience during your next visit.We look forward to welcoming you back to Munich! If you have any further suggestions, feel free to let us know. See you soon!

Thank you very much Jackie! Maybe you can provide us with some more information on how to improve via e mail.

Dear Tobias,Thank you so much for your fantastic 5-star rating! We're thrilled to hear that you found our place awesome and centrally located. It's great to know that you appreciated the simplicity of our accommodations. And of course, we're delighted that the King Size Bed met your expectations – comfort is key!We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Yours TrulyChris

Thank you very much!

Thank you very much Charlie! Your feedback is very important to us. We have reserved a quieter room for you for your next stay :)

Hi Anton, Amazing, thanks a lot! We are glad you enjoyed your stay and the Altstadt. Hopefully see you again sometime :)Yours Truly Team

Thank you very much Kiyoshi! Glad you enjoyed it with us. We very much hope to see you again sometime :)

Thank you so much Dave!!!

Thank you so much for your great review, Tonya! We are very pleased that you enjoyed your stay with us and hope to welcome you back soon :)

Thank you very much Benjie!

Hallo Juan,es tut uns leid, dass du scheinbar keine gute Erfahrung mit uns gemacht hast. Wir würden uns sehr über ein detailliertes Feedback per Mail freuen, damit wir uns verbessern können.

Thank you very much Angela :) We hope to see you again soon.

Thank you so much Andrea! We're glad you were here :)

Thank you Sam :)

Dear Dara,thank you so much for your amazing feedback!

Merci pour votre avis! Malheureusement, le bruit du centre-ville ne peut être évité, mais nous aurons une rénovation l'année prochaine qui optimisera également l'isolation phonique.Sinon, nous sommes très heureux que vous ayez apprécié votre séjour chez nous.l'équipe YoursTruly

Dear Christian,Thank you for the fantastic feedback! We're thrilled to hear that you enjoyed your stay. We appreciate your feedback and look forward to hosting you again in the future.Yours TrulyChris

Hi Elizabeth,Thank you for your feedback! We love to hear that you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another stay.Yours TrulyChris

Hello Marina,Thank you for your constructive feedback and for the kind words about the staff.We have planned a major refurbishment for next year, where we will renovate all the rooms and the hotel. We have informed our housekeeping team so that this doesn't happen again in the futureWe hope you can give us a second chance after the conversion.

Dear Alexander,Thank you for your valuable feedback! We are currently in the process of planning renovations scheduled for October next year, including enhancements to our decor. Your input is highly appreciated, and we look forward to the opportunity of welcoming you back.

Wir danken dir vielmals für dein konstruktives Feedback. Uns freut es sehr das dir das Personal, die Zimmer und unser Willkommensgetränk gefallen hat. Nächstes Jahr haben wir einen großen Umbau geplant, da werden die Fenster nochmals isoliert, damit die Lautstärke gedämmt wird. Gerne würde ich euch bei eurem nächsten Aufenthalt ein Zimmer Richtung Hinterhof anbieten - diese sind wesentlich ruhiger.Wir würden uns sehr freuen euch erneut bei uns begrüßen zu dürfen. :)

Thank you so so much for your amazing feedback Rita! We hope you will come again, you are always welcome.

Thank you so so much for your amazing feedback Rita! We hope you will come again, you are always welcome.