We stayed on the 5th floor less than a week ago and our toilet broke upon the first flush at this hotel. The flush button fell into the wall - see photos. Since the hotel was 100% full and there was a snowstorm, they couldn't move us and we needed to instead use either the communal bathroom at the end of the hall in the pool area or go down to the lobby and use the lobby bathroom. It was highly inconvenient. Then, we were told that a manager named Alex Antl would contact us about potential compensation for this major issue with our room (it's a big deal to not have a working toilet..that's a lot of what you pay for), but he never did and then never responded to the email I sent to him. So, we plan to never stay at any of this company's hotels again. Also, no one on staff really seemed that concerned that our toilet didn't work (they never said sorry until our checkout) and they only sent someone to fix it about 20 minutes before we checked out. Pathetic customer service and we'll stay somewhere else and advise others to do the same.