숙박 시설 내 편의 시설/서비스

캔들우드 스위트 머프리즈버러, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 325개 이용 후기 중 155개" "
평점 8 - 좋아요. 325개 이용 후기 중 107개" "
평점 6 - 괜찮아요. 325개 이용 후기 중 31개" "
평점 4 - 별로예요. 325개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 325개 이용 후기 중 12개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location and parking. Didn’t know it did not include breakfast, but price was right. Pet friendly hotel. Saw two dogs/ owners in halls. Noise or odor was not a problem, but prefer hotels where pets don’t stay inside due to a previous bad experience elsewhere. A drive-up covered entrance would have been nice because it was raining when we left. Probably won’t return.
2024년 4월에 1박 숙박함
답변 제공: JDukes 님, 2024년 4월 13일
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location and parking convenient during your stay.Regarding your comments about breakfast, we apologize for any confusion. As a Candlewood Suites hotel, we do not offer breakfast as part of our standard amenities. However, we do provide fully-equipped kitchens in each suite, allowing guests to prepare their meals according to their preferences.We're glad to hear that you didn't experience any noise or odor issues related to our pet-friendly policy. However, we apologize if your previous bad experience elsewhere affected your stay with us. We understand the importance of providing a comfortable environment for all guests, and we appreciate your feedback on this matter.We regret any inconvenience caused by the lack of a covered entrance during your departure, especially given the rainy weather. Your suggestion for a drive-up covered entrance is noted, and we will consider it as we strive to improve our facilities.Thank you for choosing to stay with us, and we value your feedback as it helps us identify areas for improvement. If you have any further comments or concerns, please don't hesitate to reach out to us directly.Warm regards,

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the free laundry use
2024년 4월에 2박 숙박함
답변 제공: JDukes 님, 2024년 4월 13일
Thank you for your feedback! We're delighted to hear that you enjoyed our complimentary laundry facilities during your stay with us.Providing convenient amenities like free laundry use is just one way we strive to make our guests' stay as comfortable and enjoyable as possible. We're thrilled that you found this service helpful and convenient during your time with us.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites in the future!Warm regards,

10/10 - 훌륭해요

Mary

반려동물 동반 여행, 가족 여행
Very friendly clean environment
2024년 4월에 1박 숙박함
답변 제공: JDukes 님, 2024년 4월 13일
Thank you for your kind words! We're thrilled to hear that you enjoyed our friendly and clean environment during your stay with us.Providing a welcoming and pristine atmosphere for our guests is a top priority, and we're delighted that our efforts were appreciated. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites soon!Warm regards,

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room!
2024년 3월에 2박 숙박함
답변 제공: JDukes 님, 2024년 4월 13일
Thank you for your feedback! We're thrilled to hear that you enjoyed your room during your stay with us.Providing comfortable and pleasant accommodations for our guests is our top priority, and we're delighted that you found your room to be great. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. We look forward to welcoming you back to Candlewood Suites soon!Warm regards,

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and spacious. Very convenient location to everything. No soap in sink dispenser and low amount of toilet paper on the roll.
2024년 3월에 2박 숙박함
답변 제공: JDukes 님, 2024년 4월 13일
Thank you for sharing your feedback with us. We're delighted to hear that you found your room nice and spacious, and that our hotel's location was convenient for your needs.However, we apologize for the inconvenience you experienced regarding the lack of soap in the sink dispenser and the low amount of toilet paper. Providing essential amenities for our guests is a top priority, and we regret that we fell short in this regard. Your feedback has been shared with our housekeeping team to ensure that proper stocking procedures are followed to prevent this from happening in the future.We understand the importance of providing a comfortable and hassle-free stay for our guests, and we apologize for any inconvenience these oversights may have caused. If there is anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

6/10 - 괜찮아요

Fred

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JDukes 님, 2024년 3월 17일
Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your honesty and value your input.While we're glad to hear that you chose to stay with us, we understand that there may have been areas where we could have improved to make your experience even better. Your feedback helps us identify areas for growth and allows us to better serve our guests in the future.If there are any specific aspects of your stay that you feel we could have done better, we would love to hear more about them so that we can address them accordingly. Our goal is to ensure that each guest has a comfortable and enjoyable stay with us, and your feedback is instrumental in helping us achieve that goal.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

10/10 - 훌륭해요

Melanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
The young lady at check in was so friendly and the check in was super fast. The room was nice and clean. Bed was comfortable. The second night of my stay the heat went out. It was 11 degrees outside so to say it was cold, it was cold. They called a gentleman in and he brought a new unit to swap it out with. That took no longer than 20 minutes and the heat was back on. Excellent service if you ask me. I couldn’t be more happy with my stay. Thank you!!
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

Rod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Was a nice room and fairly quiet. However upon arrival, we were informed that "expedia", or the hotel, overbooked our room and we had to settle for a non-king bed (wanting king bed was the reason i placed reservation with them in first place). Upon waking early in the morning, we find out there is no breakfast available at all, just coffee. So the one time i decided to splurge on a high priced hotel, i got a nice room, but screwed out of my king suite and expected nice breakfast. Im not a frequest traveler, so guess i need to lower my expectations and read fine print.
2024년 1월에 1박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Hello Rod, Thank you for staying with us at the Candlewood Suites. We are sorry that you were misinformed that we had breakfast here. Do to us being an extended stay with kitchenets every room. This brand doesn't offer breakfast. Trust me, myself and my team wish we did offer breakfast. :) Should you end up staying with us again I would recommended booking with hotel directly so the mishap with the room type does not happen again. Happy New!

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites. We appreciate you giving us a 5 out 5. Should you return to the Murfreesboro area we sure hope to see you again.

8/10 - 좋아요

herve

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice bed, good size. Water in the shower was lukewarm if not cold
2023년 12월에 3박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The shower would not turn leaving a drip all night. Also, no coffee cups for the coffee pot. Brought both to the attention of the staff and nothing was done. Received a surprise $50.00 charge on my credit card.
2023년 12월에 2박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites Murfreesboro. The surprise 50.00 was just an incidental authorization that falls off once you check out. Please inform me if the incidental hasn't came back to your card.

4/10 - 별로예요

Maria

별로예요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites Murfreesboro.

10/10 - 훌륭해요

CLINTON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was really nice and the staff was really nice as well.
2023년 11월에 2박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites Murfreesboro. Our staff strives on customer service. We are happy to hear the great news and will be sure to inform the team. Should you return back to the Murfreesboro area we sure hope to see you again.

8/10 - 좋아요

Susan

2023년 11월에 1박 숙박함
답변 제공: JDukes 님, 2024년 1월 14일
Thank you for staying with us at the Candlewood Suites Murfreesboro. Should you return back to the Murfreesboro area we sure hope to see you again.

10/10 - 훌륭해요

Julia C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff really courteous! Parking lot crowded. Parking spaces are skinny and too close.
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

steve

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not stay here again
2023년 11월에 1박 숙박함
답변 제공: JDukes 님, 2023년 11월 2일
I am sorry to hear that. I wish we would be been aware of the issues that you came across.

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 10월에 1박 숙박함
답변 제공: JDukes 님, 2023년 10월 30일
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay.

10/10 - 훌륭해요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place! This was my first stay and will not be the last.
2023년 9월에 1박 숙박함
답변 제공: Jessica 님, 2023년 10월 3일
Thank you for staying with us. We are so happy you enjoyed your stay. We sure hope to see you again in the future.

10/10 - 훌륭해요

Benjamin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel. Clean friendly staff safe place to stay. Will stay again. Thanks for the service and hospitality,!
2023년 8월에 2박 숙박함
답변 제공: JDukes 님, 2023년 8월 29일
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us.

10/10 - 훌륭해요

Geneal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christian and Key were very good
2023년 7월에 1박 숙박함
답변 제공: JDukes 님, 2023년 8월 3일
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN. Our team strives to do the best we can and we appreciate you completing Christian and Kei in your review. Should you return back to the Murfreesboro area we sure hope to see you again. Thank you,

10/10 - 훌륭해요

Staci

2023년 7월에 1박 숙박함
답변 제공: JDukes 님, 2023년 8월 3일
Thank you for staying with us at the Candlewood Suites Murfreesboro. We appreciate you giving us a 10 out of 10. Should you return back the Murfreesboro area we sure hope to see you again. Thank you

10/10 - 훌륭해요

Bethany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is in the middle of a remodel. The staff was awesome and extremely friendly! One of the rooms in our group didn’t have a shower due to the remodel, so when they told the front desk staff they discounted their room and apologized.
2023년 7월에 1박 숙박함
답변 제공: JDukes 님, 2023년 7월 17일
Thank you for staying with us at the Candlewood Suites. We are glad to hear that you enjoyed your stay here with us. Truly sorry about the missing shower head and we went ahead and replaced that right away. Should you return back to the Murfreesboro area we sure hope you stay with us again.

8/10 - 좋아요

Alvin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet and room smells good.
2023년 7월에 1박 숙박함
답변 제공: JDukes 님, 2023년 7월 17일
Thank you for your great review, we truly do appreciate it. Should you return back to the Murfreesboro area we sure hope to see you again.

8/10 - 좋아요

Kara

2023년 5월에 2박 숙박함
답변 제공: JDukes 님, 2023년 6월 16일
Thank you for giving us a 4 out of 5. Should you return back to the Murfreesboro area we sure hope to see you again.

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room
Great stay! We had a one bedroom suite with a little living room and fully stocked kitchen. Bed was comfy, plenty of linens/towels. Front desk staff was friendly. Accommodated our pup. Nice area to walk my pooch. Felt safe and room was quiet. We have already booked a return trip for next month.
2022년 10월에 2박 숙박함
답변 제공: JDukes 님, 2022년 12월 9일
Thank you for staying with us at the Candlewood Suites in Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us!! We look forward to see you again soon.

8/10 - 좋아요

Laurie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and quiet. The staff was friendly and we were able to get a good nights sleep.
2022년 10월에 1박 숙박함
답변 제공: JDukes 님, 2022년 10월 13일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear that you enjoyed your stay and should you return back in the future we sure hope to see you again.

6/10 - 괜찮아요

Jaimee

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Our first room was very nice and clean , unfortunately the air did not work. We were in need of an accessible room, and there were no more available. The staff was great , put us in another room very close and let us us the shower for the accessibility piece of our stay. The second room they put us on was not as clean, and had a musty smell. But I appreciated the staff on trying to make things tight for our visit.
2022년 9월에 2박 숙박함
답변 제공: Jdukes 님, 2022년 9월 24일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. I am sorry to hear about your room move and it not being as nice as the first room. I am glad to hear that the front desk agents were able to accommodate you during your stay here with us.

8/10 - 좋아요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay
Nice comfortable hotel. Needs a little maintenance but the stay was good
2022년 9월에 2박 숙박함
답변 제공: JDukes 님, 2022년 9월 24일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are glad to hear you enjoyed your stay here with us. We are going under renovation Nov 2022 and should you return back to the Murfreesboro area in the future we sure hope to see you again.

8/10 - 좋아요

Lisa

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Holland

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property is dated which is ok but my room was damp and musty. The bathroom floor stayed damp, the exhaust fan was not helpful. I used a towel the first night once and it never dried the whole week I was there. The first floor is cooled but the hallways are not and extremely hot in the evening. I mistakenly didn't were my shoes and my feet were black from the carpet in the room. The bed was comfortable. I think the feather pillows had been washed but not dried completely and they smelled terrible. When I spoke to staff they were friendly and helpful but rarely at the desk. The lobby between the sliding doors often smelled like cigarettes.
2022년 7월에 6박 숙박함
답변 제공: JDukes 님, 2022년 7월 29일
Thank you for staying at the Candlewood Suites. I am sorry to hear about your towels and the pillows as well. I am glad to hear that the staff was helpful during your stay. I will make sure to speak with them about being available and visible to the guest. I will also work on getting a letter setup so everyone is area of our smoking section on the side of the building. Thank you for your feedback.

10/10 - 훌륭해요

Giovanni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and fantastic staff.
2022년 6월에 2박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that you enjoyed your stay here with us and that our staff was fantastic. We do appreciate your positive feedback.

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Matt

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was dirty even the hallways were disgusting. We paid way too much money for the room to have my toddler have blackend socks at the end of the night. The chair was broke in the room. It has peeling on the leather arms. The tub had 2 hairs in it when we arrived. There was 2 beatles in the hallway along with what looked like spilled cat liter. It was a horrible stay.
2022년 6월에 1박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Sorry to hear about your stay here with us. The hotel will be going under renovation this Aug 2022 and hope you have a chance to check the remold out.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was clean and comfortable. Service by the staff was excellent. However, the couch in our suite was missing and there was musty odor coming from the air conditioning unit.
2022년 5월에 2박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. Glad to hear that our staff was excellent. Do apologize about the couch not being in your room. Should you return back to the Murfreesboro area we sure hope you have a chance to check out our sonly renovated rooms.

8/10 - 좋아요

Puja

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Gary

좋아요: 객실의 편안함
별로예요: 청결 상태
2022년 5월에 1박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at the Candlewood Suites Murfreesboro, TN

10/10 - 훌륭해요

Kang

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We needed a place to sleep. The staff was accommodating to our needs. We got two rooms next to each each other even though they were fully booked. Which was great! The downfall is no breakfast!!
2022년 5월에 2박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at Candlewood Suites Murfreesboro, TN. We are glad to hear that our front desk staff was accommodating to you and your group. Candlewood suites is extended stay property that offers kitchens in the rooms that illuminates us from serving breakfast. Should you return back to the Murfreesboro area we sure hope to see you again with our soon to be newly renovated hotel.

6/10 - 괜찮아요

J.

연인과의 여행
Room had a funky corn chip smell. Like a dog kennel.
2022년 5월에 1박 숙박함
답변 제공: JDukes 님, 2022년 7월 7일
Thank you for staying with us at the Candlewood Suites Hotel in Murfreesboro, TN. We are sorry to hear that about your stay here with us. Should you return back to Murfreesboro hope you will have a chance to check out our sonly renovated rooms.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and spacious
2022년 4월에 1박 숙박함

8/10 - 좋아요

Cari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This stay, our room was nicer. Very quiet and clean. Staff was friendly.
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Queen

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The location and outside appearance was good. The room was clean. The walls behind the sink and counter area were dirty as well as the refrigerator door. Didn’t feel safe touching anything. Floors were not clean and the beds were half made. Disappointed I was denied a receipt when I checked out. I was told Expedia would have to give me a receipt due to me booking my room through them.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very comfortable
2022년 4월에 2박 숙박함

4/10 - 별로예요

Emily

가족 여행
2022년 4월에 1박 숙박함

8/10 - 좋아요

Sara

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

6/10 - 괜찮아요

Cari

가족 여행
좋아요: 편의 시설/서비스
My first room had wet carpet from being cleaned. It smelled musty and there was no TV. My second room was better. It was on the third floor. We could not get the elevator to work. Every time we hit the 3 button to get up to our room, nothing happened. We gave up and went up to the 4th floor and came down the stairs to the 3rd. The check out clerk told us no discount since we booked with Expedia. Not happy about that.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

Amy

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big rooms
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스
2022년 4월에 1박 숙박함