Dear Gwen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the overall property, condition of the entry door and no available ice. We are sorry about this issue, as this is nowhere near the standard we strive to uphold our property to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the leakage from the ceiling, foul odor and the loud noise encounter from workers. The staff has been made aware of your concerns in an effort to have them addressed. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Dear Susan,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murray. I'm glad you had an excellent stay and value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hey Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. Red Roof aim to provide our guest with a clean and comfortable experience; it's saddening to see that we weren't able to achieve this with your stay. Your highlight of a broken heater, unclean conditions, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Nadine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, issues you had with the tv and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MURRAY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Murray appreciate your 5/5 score following your stay. I am thrilled that you were pleased with the comfort of our hotel. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hey Darrius,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of our smoking rooms.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Lamuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Darrius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the wall, the encounter you had with our staff and the other issues which hindered your stay prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Darrius, We are sorry to hear your recent experience at the RED ROOF INN MURRAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the encounter you had with the staff. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. It's saddening to hear that your stay fell short of your expectations due to the poor conditions you stated our room was in. A damaged wall, peeling paint, stained towels, along with other highlighted encounters, aren't the level of service Red Roof stands for. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Ryan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. It's saddening to hear that you were able to stay with us due to the indicated unclean conditions and a damaged wall. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the friendly service you received. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for your positive rating, Hyancinthe, following your stay at the Red Roof Inn Murray. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Abdulai, Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. We are sorry to hear that the encounter you had with Red Roof was less than desirable, prompting your 2/10. Please accept our sincerest apologies for uncleanliness of the room and the leakage you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

Hi Shawn,Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. The situation in which you speak of is unclean, however, reading that you were laughed at is disappointing cause that kind of service is not what we stand for, please accept our apologies. Please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 10/10 satisfaction score mark!Regards,OnielRedRoof ManagementRediresponse Specialist

Hi Tammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. It's nice to read that you took liking to the bed comfortability, however, please accept our apologies for the time you had to wait to be checked-in and for any other issues that inconvenienced you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management

Hi Lakyn,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Murray. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

Hello Milena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Mike, Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the tubs you described, the issue highlighted with the ceilings along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to rate your experience, Judith. The staff at the Red Roof Inn Murray and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Maxie,Thank you so much for your response. I am glad to see your 4/5 score. Let me humbly apologize though for how the noise from the traffic impacted your experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Murray. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

Thank you for taking a moment to rate your experience, Steven. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

It was a disappointment to see you poor scoring after your experience at the RED ROOF INN MURRAY. We sincerely apologize for any inconvenience faced as you mentioned your room smelled and the furniture was worn and fray. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review Thomas. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Ayodele,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Juan. The staff and I at the Red Roof Inn Murray were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Gary,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Murray. It's great to read that you were pleased with the cleanliness of your room. However, you mentioned that the room had a weird odor at first and or that, I sincerely apologize. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Ryan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Adora,Thank you for taking a moment to complete our survey at the Red Roof Inn Murray. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

Hello Lori,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Derick,Thank you for taking the time to tell us about your stay at the Red Roof Inn Murray. It is truly regrettable that your experience did not meet your expectations. Please allow me to extend my sincerest apologies for the noise disturbances and the hospitality of our staff you encountered. The staff and I appreciate your comments, as it will only help us to improve.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Best Regards,TiannaRed Roof ManagementRediResponse Specialist

Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the everything throughout your stay. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room and the noise disturbances you encountered. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Larry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 8/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Kari,I appreciate you sharing your feedback following your stay at the Red Roof Inn Murray. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the odor of the room and the uncleanliness of the sheets. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Larry,Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Dear Elias,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our hotel being clean. Here at Red Roof, guest comfortability is one of our top priorities, so I am pleased to know that we achieved this with you.We hope to continue to provide great experiences for you.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Dylan,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Murray. Were happy that you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Brian,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Murray appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

Hello Tim,Thank you for taking the time to tell us about your stay at the Red Roof Inn Murray. I'm glad you found the staff helpful and you enjoyed your stay. Our goal is to provide a positive experience for all of our guests and we are happy that you are satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Pamela,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 3/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Lora, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your an odor in your room is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Roof ManagementRediResponse Specialist