Dear Ms. Anne laure,Thank you for choosing Centara Muscat Hotel Oman and taking the time to share your experience with us. We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the hotel.

Thank you

looking forward to welcome you back

Dear Valued Guest, Thank you very much for sharing your feedback and precious recommendation. We have noticed your comments about specific area, please accept our sincere apologies for any inconvenience that might had occurred during the stay. Looking forward to extend you a warm welcome in the near future. Kind regards Management

Dear Valued Guest, Thank you very much for sharing your feedback. We look forward to welcome you back in the near future.

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are sorry to know that your experience was not up to the expectation during your recent stay. Certain messures are taken to solve the mentioned issuues and we assure you this will not happen in future . We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Management

Thank you for your time for reviewing our property

Grüße aus dem Muscat Dunes Hotel. Wir danken Ihnen für Ihr wertvolles Feedback und schätzen Ihre Zeit aufrichtig. Es ist unser ständiges Bestreben, für alle unsere geschätzten Gäste eine wunderbare Erfahrung herzlicher Gastfreundschaft und tadellosen Service zu schaffen. Wir freuen uns, dass Sie einen wundervollen Aufenthalt im Muscat Dunes Hotel hatten. Wir freuen uns, dass Sie die freundlichen Einrichtungen und Serviceleistungen des Hotels würdigen. Wir bedanken uns nochmals für Ihr Feedback, denn es ist für uns selbstverständlich, dass wir unsere Dienstleistungen gemäß den Vorlieben unserer Gäste erbringen. Wir freuen uns, Sie als nächstes in Muscat begrüßen zu dürfen. Danke und beste Grüße Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're sorry to hear about the misunderstanding between you and the our staff. We have noted your valuable feedback with regards to the inconvenience faced and have shared the comments with the concerned departments to assure you that we are working diligently to ensure a similar situation does not occur again. Please accept my heartfelt apologies for the inconvenience faced by you during your stay and I am sure you will find a marked change on your next visit. I look forward to the pleasure of welcoming you back and am confident your impression will be positive given the opportunity. Thanks & Best Regards

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

تحية من فندق مسقط ديونز. أولاً ، نود أن نشكرك على الوقت الذي قضيته لتقديم تعليقاتك القيمة. إنه مساعينا المستمرة لخلق تجربة رائعة من الضيافة الدافئة والخدمة الممتازة لجميع ضيوفنا الكرام. في حين أن الاعتذار من المؤسف أن لا يغير نتائج تجربتك في هذه المناسبة ، فإننا نمدها بكل إخلاص ، وهذا مع ملاحظات كهذه التي نتعلمها ونستخدمها للتحسين. من المؤكد أننا نتعاطف مع النقاط التي ذكرتها في مراجعتك ، نؤكد لك أنها ستتم معالجتها مع الطرف المعني. ومع ذلك ، يسعدنا أيضًا معرفة أنك استمتعت بشكل خاص بوجبة الإفطار التي يتم تقديمها في المطعم. أتطلع إلى متعة الترحيب بك مرة أخرى وأنا واثق من أن انطباعك سيكون إيجابيًا في ظل هذه الفرصة. الشكر وأطيب التحيات اجيث كومار بيلاي غرف Divison مدير

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a good stay at Muscat Dunes Hotel. We do hope to see you come back and give us the second chance of serving you again. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel. We are gratified to know that you particularly enjoyed the Asian food serve at the Restaurant. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel. We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're sorry to hear that the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. I look forward to the pleasure of welcoming you back and am confident your impression will be positive given the opportunity. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for the candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're sorry to hear that the rooms weren't up to the standard you've come to expect from us. We have personally addressed this with our housekeeping staff to ensure this won't happen again. We hope that we can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. I look forward to the pleasure of welcoming you back and am confident your impression will be positive given the opportunity. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel. We are gratified to receive such kind words of appreciation for the overall facilities and services at the hotel. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

Greetings from Muscat Dunes Hotel. We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you had a wonderful stay at Muscat Dunes Hotel . We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager

We thank you for your valuable feedback and sincerely appreciate your time for doing so. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests. We are delighted to know that you enjoyed parts of your stay at Muscat Dunes Hotel. Though some aspects of your stay were less than satisfactory, we are grateful for your comments regarding the pool area so that we can pass it on to our Housekeeping Manager to be addressed. We appreciate your patience with the missing fridge, bathrobes and towels, we have already addressed that with the Housekeeping Manager and it should not be an issue in the future. We thank you once again for your feedback as it is quintessential for us to deliver our services in accordance with our guests’ preferences. We look forward to welcoming you back when you are next in Muscat. Thanks & Best Regards Ajith Kumar Pillai Rooms Divison Manager