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아메리카스 베스트 밸류 인 머스코지 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 머스코지
2220 South 32nd Street, Muskogee, OK

이용 후기

5.2
평점 10 - 훌륭해요. 77개 이용 후기 중 13개" "
평점 8 - 좋아요. 77개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 77개 이용 후기 중 10개" "
평점 4 - 별로예요. 77개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 77개 이용 후기 중 27개" "

6.0/10

청결 상태

5.4/10

직원 및 서비스

4.2/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

4/10 - 별로예요

Jailyn

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Management 님, 2024년 2월 13일
Thank you so much

10/10 - 훌륭해요

Abigail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Thank you so much for review!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Thank you for your feedback!

10/10 - 훌륭해요

Alonzo

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 13일
Thank you so much for your review!

10/10 - 훌륭해요

Itamar

2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 3일
Thank you so much

2/10 - 너무 별로예요

Brianna

2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 3일
thx

2/10 - 너무 별로예요

RD

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First they wouldn’t let me cancel my reservation because they didn’t want to give me my money back after I had accidentally scheduled me reservation for the wrong day. When I show up at 1:45 p.m. to check in they told me that check in time wasn’t until 2 p.m. but the room wasn’t ready so I can’t check in until 3. Not only was she rude about it she also had a bad attitude towards me. So I come back at 3 and check in! Then after I get into the room she comes to my room telling me the room wasn’t clean yet and she was trying to get into the room after I told her it had been cleaned but she was very persistent on trying to get into the room saying it wasn’t clean yet and I told her again that it had been cleaned and she said it hadn’t been vacuumed but it didn’t matter at this point because I done put all my stuff in the room so I said it was ok and she asked are you sure and I said yes I’m sure it’s ok because I done had to wait for an hour to get into a room that wasn’t ready yet but when able to get into the room it wasn’t properly cleaned yet and all I wanted was my money back the day before but they weren’t going to do that so I had to stay at this dirty, rude, not ready yet hotel that could have simply given my money back and not get this bad review!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 24일
Dear Guest, our normal check in time along with other hotels is 3pm We have no control over reservations with 3rd parties.aways on sell out weekends here in Muskogee.,rooms are cleaned as fast & double cheked Next time please book your reservation directly with us. Thank you

10/10 - 훌륭해요

Cherroid Lamorris

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 11일
Thank you so much

10/10 - 훌륭해요

Itamar A

2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 19일
thank you so much

10/10 - 훌륭해요

Ashley

2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 31일
Thank you so much for giving us perfect score

10/10 - 훌륭해요

Florine

2023년 5월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 26일
THANK YOU SO MUCH FOR GIVING US PERFECT SCORE.

8/10 - 좋아요

Jaiden

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 28일
thank you so much

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
What a nightmare
It was ok but u gotta danm near beg for shampoo towels or anything actually! I stayed 4 days because of circumstance! The 4th day i left had a ride come pick me up an hr later they told me i couldnt wait there on property! Wow really verry rude indeed! When given a recipt it doesnt explain fees taxed nothn they just say its for that! That 45 dollar a nigt cost me 66 bucks a night false advertizment! I had no choice but to stay there ill not fo it again
2023년 2월에 3박 숙박함
답변 제공: Management 님, 2023년 2월 26일
Dear Guest,We appreciate your feedback you have shared with us. After looking into your feedback, your room was given extra shampoo, towels, and other amenities. We do see on camera that our front desk staff did offer for you to wait in our newly remodeled lobby. Thank you, again, for sharing your experience with us.

4/10 - 별로예요

Esther

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
This hotel was clean and the refrigerator worked, but there was absolutely nothing for breakfast. Glad I had brought a few things for my picky eaters. All they had was coffee in the room. Don't advertise the breakfast is included when there isnt any. And we also got a call at 6:10 AM, after arriving late the night before. Not impressed overall.
2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 20일
Dear Esther,Though we're glad you appreciated our dedication to cleanliness and convenient amenities, we regret that other aspects fell below your expectations. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property in the best light. It is our hope to welcome you back someday for an experience that is nothing short of five stars.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Nickcole

별로예요: 직원 및 서비스
Rude
2022년 10월에 1박 숙박함
답변 제공: Shally 님, 2022년 10월 19일
So sorry

2/10 - 너무 별로예요

Eddie

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Unsettling
The only positive thing I can say about this place is that atleast we had a place to sleep. Upon arriving to our room, we found the front door wide open and the tv on ( this location has outside entrances). When we told the manager, she replied that they always leave the tv on and in a cavalier tone said they must have not shut the door, but its okay because they have cameras outside! Seriously? So its okay if someone ended up in our room to harm us because it would show up on their camera?? They had no other vacancies so we had to take the room. The next morning when I went to check out, there was a woman sleeping in her car. No one was at the counter to help. I knocked on the window, the counter and shouted out HELLO several times. Other customers came to check out and still no one came to the counter. I finally got on the phone and called them. They answered. I told them we were,all needing to check out. They still wouldnt come to the checkout counter. They told me over the phone to just leave our keys on the counter and leave. Again, no proper responsibility. Anyone could have taken my key, used my room, trashed it and then I wouod have been charged for it. Outrageous excuse for the way a hotel should be run. No measures to ensure the customers sense of safety at all in any way.
2022년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 9월 8일
We appreciate your feedback from your stay. We are addressing the issues of your stay with our management team along with our housekeeping team. Usually, all doors are closed after cleaning. Again, thank you for your feedback.

2/10 - 너무 별로예요

Pam

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Reserved a smoking room with king bed a month before arriving and unavailable when checking in. Check in is at 2 and the guy who checks you In wasn’t there-had to talk to him on the phone and he acted like I didn’t have a reservation. No breakfast-not even coffee. We were there for 3 nights after the first night the room was completely cleaned and the second night just replaced towels. Things could be updated. Will never stay there again
2022년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 21일
Dear Pam, Thank you for taking the time to leave us your review, and it's unfortunate to hear that you didn't have a great experience with us. We apologize for any issues during your visit, and rest assured, we'll keep your comments in mind as we continue to make changes for the future. Despite this, we hope you'll consider coming back and visiting us again later down the road.

2/10 - 너무 별로예요

Bernerd

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After traveling most of the day, we arrived at this motel at approximately 10:00 PM. Upon check in, we were told by the motel staff that we did not have a recorded reservation for the 2 non-smoking rooms we had reserved weeks earlier. Interesting enough, my wife called the motel that same afternoon and was told there would be 2 rooms ready when we arrived. Luckily, there is a Super 8 next door that had available rooms. After checking in, I called Expedia and of course, our reservation with Americas Best Value Inn did exist. The Expedia representative placed my call on hold and contacted this motel and was also told there was not a prior reservation in our name. This was a hassle we really didn’t need.
2022년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 4일
Dear Bernerd, After a long day of traveling, we understand the importance of having a place to rest, so we are distressed to hear about your experience. Sometimes, third-party reservations do not sync properly with our system, resulting in unfortunate circumstances such as yours, and for that, we are very sorry. The next time you're in Muskogee, please allow us to welcome you in and show you a great time.

2/10 - 너무 별로예요

Duwayne

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not honor a paid reservation sold it to someone else I got there at 11:30 P.M. and had to find somewhere to stay for the night.
2022년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 1월 25일
Dear Duwayne, It is saddening to hear about your recent experience. We always advise any guests who will be arriving reasonably late to call ahead to let our front desk team know, as regular check-in ends at a specific time. That said, please accept our apologies for the mixup with your reservation. We hope you were able to find alternate accommodations promptly. Should you have any further questions or billing concerns, we encourage you to reach out to the third-party company you booked through, as they would be best equipped to assist. Thank you, and safe travels on the road ahead.

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
William, Thank you for staying with us, and we hope you come try one of our renovated rooms.

8/10 - 좋아요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
Rick, We appreciate you giving us a Wonderful Score!

8/10 - 좋아요

Nikita

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 7박 숙박함
답변 제공: Management 님, 2022년 8월 5일
Nikita, Many Thanks for the Great Score you have given us!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Office smelled like cury, office staff had no idea about my reservation had to call someone, room smelled like old cheese and mold when we walked in luckily it was better after running the ac for a while
2020년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 9월 10일
Thank you for taking the time to write feedback. We are sorry for any unwanted odor during your visit. Furthermore, as you booked with a third-party site, there may have been a syncing issue. Nonetheless, we are happy all was resolved and you enjoyed some areas of your stay. We appreciate you choosing us and we wish you the best along your way.

2/10 - 너무 별로예요

Nicole 님, Grove Oklahoma

출장 여행
별로예요: 청결 상태
My fiance stays at a motel durning his work week. This time it was Americas best value inn muskogee. It was closer then where he normally stayed in tulsa. He came home last night with bites and not feeling well. Today we find out they are from bed bugs! I was going up next week wirh him and booked there. I canceled that fast. Bed bugs no thank you.
2020년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2020년 3월 2일
Dear Nicole, Thank you for reaching out to the team. It's unfortunate to hear about the issues your fiance encountered during his stay with us. We've reached out to pest control to get additional services as this is not typical of our property. Rest assured that a thorough sweep will be made and address any irregularities that might be found. Our team wishes you all the best going forward.

2/10 - 너무 별로예요

Isenhower 님, Arkansas

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was close to where we we're going to and it was in our price range
2019년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 9월 9일
Dear Isenhower, Thank you for letting us know your thoughts about your recent visit. While we are delighted to hear that you found our convenient location and affordable rates to your liking, we are saddened to receive your low rating. We hope to hear from you with any issues you experienced as we will use such feedback to continually improve upon our guests' accommodations. Again, thank you for staying, and we wish you safe and happy travels along your way.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
Kimberly, We appreciate you staying with us, and giving us a Wonderful Score!

10/10 - 훌륭해요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
Bobby, Your Perfect Score of 10 out of 10 is much appreciated!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing good to say. I stayed because of lower cost once and then when I tried to stay again the man wouldnt honor my reservation I had made about 10 min before through Orbitz.
2018년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
We hope you come back to stay with us in one of our new renovated rooms.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot water not running Breakfast was bad Staff was good
2018년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 6일
Dear Guest, We hope you come stay in our newly renovated rooms.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 9월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 5일
Dear Guest, We have shared your Perfect Score of 10 out of 10 with our staff!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No hot water, blanket had cigarette burns, towels were so old they were yellowish and had no nap, room was definitely entered in the morning but was not cleaned (bed not made, trash not removed, but couch was moved and AC cranked to full blast). Have stayed here at least 20 times the last several years and have watched it deteriorate. This trip was last straw.
2018년 6월에 2박 숙박함
답변 제공: Management 님, 2022년 8월 6일
Dear Guest, We hope you will come back again to stay in one of our renovated rooms.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No breakfast
Not worth the cheap rate we paid. The hotel itself was not very clean and "breakfast" was simply a tray full of packaged honey buns. We ended up having to buy breakfast every day of our stay.
2018년 5월에 3박 숙박함
답변 제공: Management 님, 2022년 8월 6일
Dear Guest, We hope you come back again to see our new renovated rooms, and new management.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Our 1st room, the heat and air didn’t work. Found the coffee pot was broken. It had an old coffee pod and water in it. Was moved from a king room to a double, that wasn’t much better if any.
2018년 1월에 3박 숙박함
답변 제공: Management 님, 2022년 8월 6일
Dear Guest, We are sharing your feedback for our new renovation team.

2/10 - 너무 별로예요

Becky

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Take my advice and book elsewhere.
This hotel was terrible. The phone was broken, there were no towels in the room, there was at least one electric socket that was missing the cover, the beds were extremely worn and uncomfortable, and the smoke detector was missing. We had a smoking room, but there were no ashtrays. The drain for the bathtub was broken so there was just a hole in the bottom of the tub. We had reserved a king size bed and we were put in a room with 2 double beds. I have never experienced anything like this before. WE WERE VERY DISAPPOINTED WITH OUR STAY AND WILL NOT RETURN TO THIS HOTEL AGAIN.
2017년 12월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 7일
Becky, We appreciate your feedback, and we are sharing your comments to our new renovation team.

8/10 - 좋아요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 7일
Thank you for giving us an Excellent Score!

8/10 - 좋아요

Kristi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 7월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 7일
We appreciate you giving us a Wonderful Score of 8 out of 10!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude and Horrible Owners
I cannot imagine any business being this horrible and expecting to stay open. They should shut down or change management as soon as possible.
답변 제공: Management 님, 2022년 8월 7일
We appreciate your feedback, and we are sharing your experience with our new renovation team.

6/10 - 괜찮아요

Kateri

좋아요: 객실의 편안함
답변 제공: Management 님, 2022년 8월 7일
We appreciate your Wonderful Score you have given us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Management 님, 2022년 8월 7일
We sharing sharing with our staff your Wonderful Score of 10 out of 10!

10/10 - 훌륭해요

jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Management 님, 2022년 8월 6일
Thank you for your Perfect Score of 10 out of 10!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Unsafe condition in room
Women on staff was NOT friendly in anyway. Phone in the room didn't work, smoke alarm was missing. When I went to tell the women on staff she just shrugged her shoulders and said "yea some guest take the alarms down and take them" I asked if there was maintenance on staff to put a smoke alarm up she said no and did nothing about the phone. Iand the so called breakfast was nothing but some kind of danish or donuts in a container that you couldn't even see what was in it. This is the second time at this named hotel chain that I have had a bad experience. Will never stay with them again.
답변 제공: Management 님, 2022년 8월 7일
We appreciate your feedback, and we are sharing your experience to make a better stay for our guests.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
My door would not lock and management did not give me a different room
답변 제공: Management 님, 2022년 8월 10일
We are sharing your experience with our new renovation team to make a better experience in the future.

6/10 - 괜찮아요

deborah

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Management 님, 2022년 8월 14일
We appreciate you taking the time to fill out our survey.

4/10 - 별로예요

Myechia 님, Muskogee, Ok

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Quiet hotel the room was clean
The staff were very rude and not customer service friendly at all I would never recommend this hotel to anyone I know nor would I ever stay at this America Best Value inn in Muskogee, OK ever again.
답변 제공: Management 님, 2022년 8월 6일
Myechia, We appreciate your feedback, and we are sharing your comments with our new renovation team.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs Updating
The Receptionist was very nice, but the room left a lot to be desired. I know you cant expect a lot at that price point, but there should not be burn holes in the sheets and rips in the blankets.
답변 제공: Management 님, 2022년 8월 6일
Dear Guest, We appreciate your feedback, and we are sharing your comments with our renovation team.

6/10 - 괜찮아요

Greg

좋아요: 청결 상태
답변 제공: Management 님, 2022년 8월 10일
We appreciate your taking the time for our survey.

4/10 - 별로예요

Gail 님, Big D

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wouldn't Return
Did not have our reservation, even though we had confirmation. Front desk attitude lacked a lot. "Breakfast" got a D...no fruit, no juice...only coffee, watery hot chocolate out of machine, green teabags, only a roll in cellophane, tiny muffin, cornflakes and cheerio-type in a dispenser. No front desk attendant, but felt like we were being watched through the two-way mirror. Too much money for the accommodations.
답변 제공: Management 님, 2022년 8월 14일
Dear Guest, We are sharing your comments with our new renovation team to make a better guest experience.