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컴포트 인 머스코지 - 메디컬 센터 근처 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 158개 이용 후기 중 38개" "
평점 8 - 좋아요. 158개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 158개 이용 후기 중 17개" "
평점 4 - 별로예요. 158개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 158개 이용 후기 중 27개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

Sheila

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Crystal

2024년 3월에 2박 숙박함

8/10 - 좋아요

candy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Benita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Harmoni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Harmoni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Harmoni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

James

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Downstairs has roaches everywhere. Bed's are horrible. People came to the room while occupie, not once but twice.. Breakfast is toast, oatmeal and cereal shared milk
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Devon

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will not stay here again. The place is dirty and noisy through the night. Our beds looked the sheets didn’t get washed well. Pillows were very uncomfortable. Looked like mice poop by walls, air conditioner barely worked.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Josh

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Monica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No apto para hospedaje si quieres limpieza!
Pésima atención y falta de limpieza en la habitación en el día a día! Pensé que era Comfort Inn por una imagen en la publicidad del hotel que aparece en esta aplicación. Mal desayuno. Hotel en malas condiciones
2023년 10월에 9박 숙박함

2/10 - 너무 별로예요

cecil

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I guess it is because they welcome dog owners but my room smelled like a damp kennel. It also had bugs in it. I tried to sleep there and if I were 30 years younger probably could have but not now. I checked out. The staff was fine, however. This place needs a big renovation or perhaps stay as it is, serving a niche market for big dog owners.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Curtis

2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Camilo alberto

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함

2/10 - 너무 별로예요

Linda

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was friendly.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

rhonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty and smelled like mold. There was mold in the bathroom and in the carpet by air conditioner. The pool that is advertised was half empty and had green mold in it. The paint was peeling and bricks are missing outside
2023년 8월에 3박 숙박함

4/10 - 별로예요

Larry

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC did not ok properly in the first room. They did change us to another room. There was a 5 gallon bucket in the hall in front of our door of the second room because of a leak in the ceiling. The TV did not work, couldn't be fixed. There was a bar of soap on the shower ledge from the previous occupant. The toilet paper holder would fall out of the wall. The min-fridge was frozen so solid you could not close the door and it was leaking on the floor. The hall carpet was very worn and shabby. The pool was horrible!!! GREEN water and lots of trash!!! Now for the positive - the bed was very comfortable and clean. The room was over all good.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Sharyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Laney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Patricia

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

gerald

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wet hall way room dirty smells of mold
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Maddalena

2023년 6월에 1박 숙박함

4/10 - 별로예요

Crystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Itamar A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Caley 님, North Richland Hills

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in, which wasn't a smooth process, and went to the room and it smelled like mildew the second I opened the door. There were places on the ceiling that were clearly just painted over mild/mildew. I have asthma and allergies and my chest started hurting after being in the room almost immediately. I went back and informed them I wasn't going to be able to stay there and I left.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

George

8/10 - 좋아요

Harold

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 30일
Hello Harold,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

William

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was disgusting when I went to check in they didn’t even have my reservation so I had to find other accommodations
2022년 9월에 2박 숙박함
답변 제공: Manager 님, 2022년 9월 13일
Hello William, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 - 너무 별로예요

Sean

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy hotel
Hotel was extremely dirty. Pool had no water in it and surrounding area was filthy. The maintenance guy was laying on a poolside chair smoking. Floor was filthy. We went to the room, key wouldn’t work. It is absolutely the dirtiest hotel I have ever seen. We could not stay there. I asked for them to reimburse my money. They said they would, but I won’t hold my breath. I was actually afraid to stay there because of the conditions.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 9일
Hello Sean, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Ronald

좋아요: 직원 및 서비스, 편의 시설/서비스
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Alton

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well it started off with a very unhappy employee checking us in! Used the lobby restroom to find a stopped up toilet, no soap or paper towels. Room was not the one advertised on Expedia, but the shift supervisor did the right thing and moved us to the correct room. The hall carpet is gross and stained up. The jacuzzi tub was huge and as I expected from my booking. However the faucet was broken and began to leak down stairs even. Paint on bathroom wall chipped up, room door is hard to close, and 2 of the lamps didn’t work. Overall not a great experience!!! Find another place to stay until they clean/fix this place up.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 20일
Hello Alton,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Jamie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is absolutely disgusting. The moment you walk in you get hit in the face with mold/mildew. Walking to the room down the hallway make sure you bring water shoes because you can literally feel all the water under your feet. Hotel had so much moisture in the room even the bed was soaked. Blood stains on the walls in the bathroom. Definitely a drug/prostitution hotel. Not sure how it got so many good reviews because it’s terrible. I checked in and checked right back out. I was traveling alone so I felt very unsafe in the hotel. Staff was nice tho, getting my money back and canceling the room was easy. Do not recommend
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 14일
Hello Jamie,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Megan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE!!!
Absolutely horrible conditions. Number of things wrong. "Full breakfast" is nothing more than frozen breakfast burritos or frozen sandwiches that you have to heat up in the microwave. The pool was green and had not been taken care of, even though it was June. The furniture in the room was damaged; the microwave was dented on top; the TV etc was plugged into a surge protector that was just hanging there; stains in the tub; black mold on the caulk and the ceiling in the bathroom; stains on the wall that were either crayon or blood, not sure which one; only saw housekeeping once even though we were there for 3 nights; had to go into the housekeeping closet myself just to get clean towels. I've posted pics for confirmation. Waiting on Hotels.com to process a refund. Staff would not help since I booked though Hotels.com app. Definitely not even remotely close to worth the almost $400 I paid for it.
2022년 6월에 3박 숙박함
답변 제공: Manager 님, 2022년 6월 10일
Hello Megan, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

4/10 - 별로예요

Beckye

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked in Feb for May and my room did not have the jetted tub. They said Expedia put me in room 200 and that is all he could do. I asked to cancell my reservation since the room was not what I had booked and the gentleman called his manager and they said they could not do that, they would be fined for cancelling since they already booked me in. The carpets was filthy through out the hotel and there was profanity written on the door frame of the elevator. The swimming pool was dirty and stagnant water looked like they have not cleaned from the last year. The shower curtain was about to fall off the wall. They did not code me key for they 2 nights so was locked out when we returned and had to have the office rekey.
2022년 5월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 18일
Hello Beckye,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

Sadie

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting and old. Had we not already been traveling for 10 hours with two young children, we wouldn't have stayed. Other local hotels didn't have availability. Poop on walls, black mold, air conditioning barely worked, several lights and outlets didn't work, which I'm sure is a fire hazard. I wouldn't take my shoes off. We just slept and left.
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 16일
Hello Sadie,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Coulda been alittle better
It was a cute little hotel but the bed was dirty with stains along with sheets and comforters and the window shades were burnt from cigarettes it looked like
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 16일
Dear Guest,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was rundown and dirty. No smoke alarm. Toilet ran constantly. Pool was nasty brown. Sheets had blood stains.
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 5일
Hello Thomas, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID AT ALL COSTS!
This hotel is disgusting and poorly maintained. Owners should be ashamed of it. Rooms are outdated and reek of smoke. Rust and dust in the rooms carpets and finishings. Breakfast is sad, with not hot items. Theres a dirty microwave available for use. Hotel staff smoke right at the entrance. Stains on the hallways carpet. Every single day, I had to have my key cards remade. Water contains don't work and no water in the fitness room. Just gross!! DEFINITELY AVOID!!
2022년 4월에 3박 숙박함
답변 제공: Manager 님, 2022년 4월 12일
Dear Guest,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Jerri

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here! Very old! Stains on the walls, bed skirt, and floor. The beds were good! The pool was disgusting! Brown water. Not worth the $100 I paid!
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 8일
Hello Jerri,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Sara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large bug in sink of suite. Phone not working, unable to call desk to request bed linens that were not in room. Limited breakfast items.
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 5일
Hello Sara,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Melissa

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very outdated. This property was not clean at all. I would never recommend this stay to others
2022년 3월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 31일
Hello Melissa,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Charles

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms need improvements. The service was good.
2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 15일
Hello Charles, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our service. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 - 너무 별로예요

Stewart 님, Lake Ozark

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was not as pictured. Property inside and outside dirty....looked as if the building going to be renovated. A "Lift" parked in entryway area to door,,,,going inside numerous boxes and equipment....staff not friendly. Going to room.......elevator dirty.....carpeting in hallway and room dirty. In roomsink plugged....shower/tube cracked and dirty. Ceiling areas patched......numerous other items. In the morning "breakfast" consisted of cold cereal boxes, gallon of milk to use in refrigerator, vanilla yogurt, coffee..and some packaged blueberry muffins. Too many other issues to mention....worst stay in a hotel my wife and I have been in 20 years. First time ever in a Comfort Inn and the last.
2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2022년 3월 5일
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2022년 2월 27일
It was our privilege to earn your business and we hope to host you again on your next trip.,