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팔레트 리조트 머틀 비치 바이 오요 여행 후기

3 out of 5
팔레트 리조트 머틀 비치 바이 오요
703 S Ocean Blvd, Myrtle Beach, SC

이용 후기

5.6
평점 10 - 훌륭해요. 1782개 이용 후기 중 313개" "
평점 8 - 좋아요. 1782개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 1782개 이용 후기 중 318개" "
평점 4 - 별로예요. 1782개 이용 후기 중 286개" "
평점 2 - 너무 별로예요. 1782개 이용 후기 중 528개" "

5.6/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ashley

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it here
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Ashley, it's wonderful to hear that you thoroughly enjoyed your stay at OYO Palette Resort Myrtle Beach. Your positive feedback serves as encouragement for our team to provide an excellent hospitality experience every time. Looking forward to welcoming you back for another memorable stay.

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They allow for college students for Spring Break. They were loud and obnoxious. If they allow this then they should only have college students that week. The rooms were old, rusty appliances, etc. moldy, hair (not head) on walls, outlets and tv remotes didn't work. I could go on.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Laura, we regret to hear about the inconveniences faced during your stay. While our property often attracts diverse clientele, peace and comfort for all guests is our priority. We are sorry to hear about your room-related concerns, such as with the amenities and cleanliness, which are crucial to a comfortable stay and we strive for the highest standards. We appreciate your feedback as it enables us to identify areas needing improvement. We hope you will give us the opportunity to provide a better experience on your next visit.

6/10 - 괜찮아요

Dewayne

Property was fair. But property was lacking on stuff such as not having enough towers in room no tissue or ice bags always had to go down to front desk to get everything you really needed
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Dewayne, we regret to hear about the inconveniences you faced related to in-room necessities. Providing everything our guests need in their rooms for an enjoyable stay is a priority for us. We appreciate you bringing these details to our attention as it helps us pinpoint areas for improvement. Rest assured that we're taking your comments into account. We hope to have another opportunity to serve you better in the future.

10/10 - 훌륭해요

Zy'Chiyah

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience! Would definitely book again!
답변 제공: Customer Service 님, 2024년 4월 10일
Zy'Chiyah, it's wonderful to hear you had a great time at OYO Palette Resort Myrtle Beach! Your eagerness to book again is the highest compliment we can receive. Thank you for sharing your positive experience. We can't wait to welcome you back in the future.

8/10 - 좋아요

Rosemary

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No park on property
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Rosemary, thank you for your feedback. We understand finding convenient parking is important while traveling. We are continuously striving to enhance our facilities to better serve you in the future. We invite you to return and experience these improvements at OYO Palette Resort Myrtle Beach.

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warning this property is horrible. Everything was dirty. There was no open restaurant said only open in summer. Room was sandy, balcony was large enough for one person to stand. Parking was across the street not on property. Pools are in the shade. Save your money.
답변 제공: Customer Service 님, 2024년 4월 6일
Stephanie, it's disheartening to read your feedback. It seems you encountered a number of issues during your stay, ranging from cleanliness to varying accessibility issues at the property. We acknowledge your expectations aren't quite met. Our team largely focuses on providing a clean and comfortable environment and we regret to hear that it was not your experience. Regarding the operations of the restaurants on premises, we apologize if this wasn't clearly communicated to you. As for the pools and parking, we take your comments into serious consideration and seek to explore possible improvements. Your review will certainly contribute to future guests having more satisfying stays. Thank you for sharing your viewpoints with us.

2/10 - 너무 별로예요

Renata

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
O wish I could give this resort ZERO stars. This hotel has a huge safety and cleanliness issue. The tub is clogged and cannot be used, the toilet is not properly secured, and the room door glitches. It is extremely dirty and unsanitary. There is pee around the toilet seat cover and pubic hair as well, indicating the uncleanliness of this place. The tub also had pubic hair on it. The hall smells like a gas station bathroom. Please stay away from this place as it is extremely dirty. Additionally, the front desk person is unprofessional and on her phone instead of being helpful.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Renata, we genuinely regret to hear about your experience. It's disappointing that your stay lacked hygiene and functional amenities. Rest assured every complaint gets due attention, and what you shared concerning bathroom maintenance and sanitation is no exception. Also, our team is here to provide professional and attentive service. Your observations contradict our typical standard, and we will address these matters immediately. We hope to have another chance to serve you better in the future.

10/10 - 훌륭해요

kaneisha

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Kaneisha, thank you for choosing OYO Palette Resort Myrtle Beach. We are delighted to see your top marks rating and appreciate your trust in us. We sincerely look forward to welcoming you back in the future!

4/10 - 별로예요

Chris

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
It was a place to stay at a great rate but my tub was dirty an the toilet the staff was really nice everyones attitude was very nice friendly but i mean i would recommend stay there if you're alone they pool was very murky i could see the pools next to me an could see the bottom of the pool i was 15 feet over they're pool an couldn't see the bottom of the hand rail all i would like to see from them is more care put in to the sanitation but all in all it was a ok stay
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Chris, we appreciate your time in providing feedback. It's heartening to hear about your positive interaction with our team members. However, we're sorry to hear that certain aspects of your stay, such as cleanliness and pool condition, didn't meet your expectations. Your feedback is essential and we'll pass it onto our team for the continued improvement of our guest experience. Thank you for recommending our resort, despite the issues. Rest assured, we're committed to enhancing sanitation measures. We hope to have the opportunity to better serve you on your next visit.

4/10 - 별로예요

OUNJANICE 님, Columbia

별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
OUNJANICE, your rating indicates that your stay might not have met your expectations. We value each guest's experience and would appreciate hearing more about what specifically happened. We're always working toward improving guest satisfaction and any feedback provided can assist us in this goal.

10/10 - 훌륭해요

kaneisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved every minute of my stay at the property. However, they could have more brooms.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Kaneisha, it's delightful to hear that you thoroughly enjoyed your stay at OYO Palette Resort Myrtle Beach. We appreciate your suggestion regarding the brooms and will take it into consideration. We hope to welcome you back in the near future for another lovely stay.

10/10 - 훌륭해요

Sydney 님, Caldwell

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've read some terrible reviews of this place recently. ... and idk why! We loved it. The room was clean, comfy, no bugs. Loved the tub and the beds were comfortable. Pools are nice. Great location. Resection was a nightmare as there was only one and a long line and she wasnt warm. But hey it was busy and she was alone. Would stay here again
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Sydney, it's wonderful to hear that you enjoyed your stay at OYO Palette Resort Myrtle Beach. We appreciate your recognition of our clean and comfortable rooms, enjoyable amenities and fantastic location. We also take note of your experience at reception and rest assured, feedback like yours is instrumental in improving our guest services. We can't wait to welcome you back for another delightful stay!

4/10 - 별로예요

Racheal

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
READ THE REVIEWS!! I made the mistake with not reading the reviews. I was so disappointed in this place. We spent so much money on this place for the delux room and 2 beds. The couch looked like it was pulled off the street. It was so dirty. There were dirty dishes in the dish washer when we arrived and there was hair in the sink. The lights flickered so much is the master room you couldnt be in the bathroom until it stopped. Beware of the kitchen. We had 3 plates 2 forks 1 cup and a few cook ware. We had to buy our own knives, spoons, plates, bowls and cups. There is no coffee or dinning table, so we had to eat standing up. The dish washer worked when it wanted to and you had nothing available to you to wash the dishes by hand other than a small bottle of dish soap. The pool was so nasty. Looked like rust on the bottom and with a masive amount of chlorine. The good things I would say is if you pick an ocean front room, the view is beautiful. The hotel is close to attractions, and the hotel isnt very far from the beach. Parking completely sucks. You have to park across the streer from the hotel and its very limited parking. And the beds are very firm. The staffing can go up and down we had a few rude people who would not acknowledge our complaints. But we did have 1 staff member who did seem to care and had house keeping clean room and provided us extra blankets. Make sure to bring your own beach towels. Their beach towels are very similar to cleaning rags.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Racheal, we regret to hear that your stay didn't meet your expectations. We do understand your concerns about room cleanliness and amenities. Worrying about such aspects detracts from the richness of a holiday experience and we're sorry you encountered these challenges. As for your comments regarding parking, we acknowledge that during peak times, it can be a bit tricky, but we are continuously finding ways to enhance this aspect.Despite the disappointments, we're pleased to hear you enjoyed the ocean view and proximity to local attractions. Your feedback regarding our team members' reception to your concerns is concerning and unexpected. We usually pride ourselves on our attentive and caring team. Please rest assured we'll be addressing these issues internally.We value your feedback and will use it to fine-tune our operations with the aim of improving guest satisfaction. We do hope for the opportunity to make your next stay with us more enjoyable.

4/10 - 별로예요

Stephanie 님, Arlington

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
my room was wet when i went back friday evening the shower was leaking and the bathroom and bedroom floor was wet was given another room
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Stephanie, we regret to hear about the inconvenience you faced with the condition of your room. It's our priority to provide a comfortable and seamless experience for our guests. We're glad an alternative room was provided, and we're ensuring your feedback about the leak is forwarded to the maintenance team for prompt action. We hope for a chance to serve you better in the future.

4/10 - 별로예요

Lisa

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was dirty, check in was at 4 the rooms weren’t ready at 4, then when they were ready they weren’t clean. The rooms smelled. You couldn’t enjoy the hot tub for all of the kids playing in it like it was a swimming pool bc the actual pools were cold. Terrible experience
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Lisa, we recognize that cleanliness factors and timing of room readiness are key to a comfortable stay, and we regret to hear that you encountered issues with these aspects. Regarding the hot tub usage, we understand your concerns and appreciate your patience. Your feedback is certainly beneficial and will assist in our commitment to improvements. Thank you.

2/10 - 너무 별로예요

Kirby

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First let me say, the pictures for this hotel are well staged, this place does not look like this in person, even the pool lounge chairs on the beach pic, were taken from the property next to it, not even their chairs, so much for false advertising. I am an amputee and they harrassed me about parking underground because I did not remember to bring my handicapp parking sticker as we took my husbands truck and not my jeep. I showed the receptionist my prothesis, she said there is nothing she could do without that sticker and that I wasn't really that handicapped as she had to walk as well, and she had a bad back. Finally after 3 days of complaining about the parking down the street (not on premises as ad states) they final allowed us to park underground. There is NO MAID SERVICE, also not stated in ad, so if you stay a week, you need to clean and get your own sheets and towels yourself. People on our floor piled their garbage up near the ice machine /elevators as they indicate their is a 200.00 fine for leaving garbage in your rooms, so without knowing where to leave it, that became the garbage drop off, don't pick it up daily, so its leaking and smelling for days, so gross. They also do not disclose that they allow homeless locals to live here, so you have sketchy looking people around the hotel all the time. Rude staff yelled /cussed at us, told us to go to our room, she was pregnant and couldn't deal with us. Her name was Ally. No heated pool as advertised, dirty hot tub,
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Kirby, it's regrettable to hear of your experience. It's imperative that the property portrays an accurate representation and we're sorry if you felt this wasn't the case. Addressing the issue with parking, we understand it was problematic and will work on conveying requirements clearer in the future. We're deeply sorry for any perceived disrespect from a receptionist.Concerning the lack of housecleaning services, we are working to ensure this information is clearer to guests ahead of their stay. Regarding the issue with the refuse disposal, we are taking it seriously and take note to improve this.We apologize for any discomfort caused by individuals you perceived as unwelcome around the property. Our aim is to offer a safe, welcoming environment for all guests.In terms of your interaction with our colleague Ally, we hold our team members to high standards of professionalism and respect, and we understand your experience didn't meet those expectations.We're dismayed to hear your dissatisfaction with the pool and hot tub facilities. All comments will be utilized to improve the quality of our services and facilities. We hope you'll afford us another opportunity to create a more pleasant stay for you in the future.

4/10 - 별로예요

Alicia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pools weren’t not clean, the room was dirty upon arrival, our bathroom door didn’t lock, the shower head was broken, our key card was defective locking is out our room, room was way to small.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Alicia, it's regrettable to hear about the issues during your stay, including the cleanliness and room size concerns. All guest feedback is vital and will certainly be used to improve our service quality. We are also sorry to hear about your bathroom facilities, as well as the malfunctioning key card. Our team always strives to maintain all aspects of our facilities in the best possible condition. We hope you'll consider giving us another chance to provide a more satisfactory experience.

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I didn't like that check in was at 4pm and we weren't able to check in until 6:50pm! The room that I reserved was an oceanfront room and according to the front desk that room was never cleaned and now there were no oceanfront rooms available! I was so mad! That's the whole point for coming to this hotel was because I found an oceanfront room available and booked it! They also couldn't refund me any money but they did take away the resort fee which was only $15. I will NOT be coming back!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Kimberly, we regret to learn about your check-in delay and confusion regarding the room type. It's unfortunate that your experience was not up to your expectations. We typically ensure all rooms are ready and as per the booking request, it appears there was a discrepancy this time. While we respect your decision, we would appreciate having another chance to improve on your experience to meet your expectations in future.

6/10 - 괜찮아요

Tyler

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
It was close to family kingdom park and also affordable for the price and value of the hotel stay.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Tyler, thank you for highlighting the convenience of the location and the value for money experienced during your stay. Your feedback is appreciated and we hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

David

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
DON'T GO TO THIS DIRTY, FILTHY DISCUSTING. RESORT. THE WORST PLACE I HAVE EVER BEEN TO
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
David, we regret to hear that your stay did not meet your expectations. The cleanliness of our resort is one of our top priorities, so it is concerning to hear about your experience. We appreciate your feedback and will delve into it with our maintenance and housekeeping teams to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a better experience in the future.

8/10 - 좋아요

Tony

2024년 3월에 21박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Tony, it's wonderful to see your solid rating of OYO Palette Resort Myrtle Beach. We appreciate the feedback and would love to host you again in the future. Thanks again for choosing us for your stay!

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place with a great staff
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Frank, thank you for sharing your experiences at OYO Palette Resort Myrtle Beach. We are delighted to hear you found our location to your liking and appreciated the efforts of our dedicated team members. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property is in a good spot with many things in walking distance. Would stay again.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Kelli, thank you for your wonderful feedback about your stay at OYO Palette Resort Myrtle Beach. We're pleased to hear that our unmatched location contributed to a positive stay. We appreciate your intention to choose us again and we're looking forward to welcoming you back.

2/10 - 너무 별로예요

PAMELA

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
roaches, broken handles on doors, no cookware or utensils
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Pamela, your feedback is appreciated. It's regrettable to learn that certain aspects of your stay did not meet expectations. We do offer kitchenware kits at the front desk. For your future stays, please communicate any discomforts immediately to our team members, who are always eager to assist in making your stay better. Thank you for your understanding.

4/10 - 별로예요

John T. Carter,

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the picture is not what the rooms look like theres stains and things do not function right at all. definitely do not recommend. you could also not really see the ocean like it said you could.
답변 제공: Customer Service 님, 2024년 3월 18일
John, we're deeply sorry to read about your less than satisfying experience. It's unfortunate that the room did not meet your expectations and that there were observed deficiencies. Also, we regret any lack of clarity regarding the view. We strive for the utmost in cleanliness and functionality and are always working on improving. We appreciate your feedback and hope for the opportunity to provide you a more enjoyable stay in the future.

4/10 - 별로예요

Harry

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I use to like this property. This was my worst stay. The couch and chair looked like it wasn't cleaned too many stains. Bedroom ac went out, in the middle of one of the nights someone set off the hotel smoke alarm and everybody had to leave their room. Another night we locked out of our room for almost two hours because front desk couldn't get the door open and they couldn't get a hold of maintenance. I was told I would receive all my resort fees. I have yet to receive any resort fees. Sad to see that place go the way it's going. It was a cool place to stay.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Harry, it's disheartening to read about the series of inconveniences you experienced during your stay, particularly concerning cleanliness, the malfunctioning AC, and the unusual distress with the hotel smoke alarm. We understand that these situations, in addition to the delay in refunding your resort fees, could truly detract from the overall experience. Please rest assured that our team is consistently striving to offer our guests the best possible experiences, and your feedback will be invaluable in guiding our future improvements. We hope that despite these setbacks, you might give us another chance to bring back the charm that once made this a desirable place for you.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thank you for sharing your perfect rating with us, Patricia!It's wonderful to see how much you appreciated your time at OYO Palette Resort Myrtle Beach! We want everyone to feel right at home at OYO Palette Resort Myrtle Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 - 별로예요

betty

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Look like black mold on some of the wall drawers screwed shut floors didn’t seem to clean and pools were dirty while the other two motel on either side of us was beautiful other than that view was worth it
답변 제공: Customer Service 님, 2024년 3월 16일
Betty, we appreciate you sharing your concerns. We're saddened to read about your observations regarding cleanliness and maintenance. Please know, our team is committed to maintaining high standards and your feedback helps us improve. It's good to know you enjoyed the view, and we hope to have another chance to provide you an enhanced stay in the future.

2/10 - 너무 별로예요

Joseph

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Joseph, we regret to see your score and we wish we could better understand the concerns you had during your visit. It's essential for us to learn more to ensure a more satisfying experience for future guests. We would appreciate it if you could contact us directly with more details. Thank you for your feedback.

4/10 - 별로예요

Tonya

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The front entrance of the hotel was not clean. The hotel over all needs to be updated.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Tonya, acknowledgment of your feedback regarding the entrance upkeep and modern updates is of importance to us. It's disappointing that we did not meet your expectations in these areas. Please know, improvements are always in progress as we strive to enhance our guest's experiences. Looking forward to the opportunity to give you a better experience next time.

4/10 - 별로예요

Zebulon

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Zebulon, it seems you may have had a less than ideal experience. We value your feedback and seek to improve on any aspects that didn't meet your expectations. Rest assured, we're committed to provide a better service on your next visit.

2/10 - 너무 별로예요

George A

연인과의 여행
별로예요: 편의 시설/서비스
Upon check in we were told that our ocean view room, which we had booked and paid fir was not available Then to add insult to injury? Shortly after my wife and I went to sleep we were abruptly awakened by the smoke alarm. I was able to stop it and then I called the front desk to report but all I got was voice mail. My call was never acknowledged! Then a a after about 20 minutes went off again. Now I got dressed and went down to the front desk to get the situation resolved. I was told by the agent at the front desk that there was nothing they could be fine to correct the situation even after I suggested another room. Then a security agent got the hotel came in from outside and went with me to disconnect the smoke alarm leaving us with no protection from a fire event. The rest of our night was very restless and very little sleep plus a lot of noise outside our room from drunken guests! Absolutely the worst experience at a hotel that we have ever experienced ! I wonder what Expedia is going to do to for terrible stay?
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
George, it's disheartening to read about your less than satisfactory experience with us. We understand the importance of meeting your room preferences and ensuring a peaceful night, and we take your concerns seriously. While we sincerely regret the inconvenience faced, we're glad to note that our team managed to give you a 50% discount off the rate following the incident. You will have to reach out to your booking platform regarding the discount though. Nevertheless, we assure you that our team members are working diligently to address and resolve any such issues for a better guest experience. Keep in mind that we value your peace of mind, and we hope to exceed your expectations during your future visits.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place will be back
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Michael, thank you for your kind words. We're thrilled to hear you enjoyed your stay at OYO Palette Resort Myrtle Beach. The team is looking forward to welcoming you back soon on your future travels. Safe journey until then.

10/10 - 훌륭해요

LaQuasia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was bigger than I expected. The view was amazing. My only dislike it the size of the kitchen and not having enough kitchen utensils. But overall I loved it and enjoyed my vacation.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
LaQuasia, it's fantastic to hear you appreciated the spacious rooms and spectacular views at OYO Palette Resort Myrtle Beach, contributing to an enjoyable vacation. We appreciate your valuable note on the kitchen amenities and we'll definitely consider this for further improvements. We're thrilled you loved your stay overall and hope to see you again soon!

2/10 - 너무 별로예요

Amber

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I should have read the reviews beforehand. I booked an ocean front room. Upon arriving, I could not find the parking area and the small space they have at the hotel was full(3 vehicles could only fit) and that was for loading and unloading only. After searching, I found the parking lot across the road behind another hotel. Anyways, upon checking in, they booked my room to someone else. They gave me another room with absolutely no view. Ok, whatever. As I entered the room, it was filthy. Hadn't been cleaned from the last guest. I lugged my heavy luggage back downstairs and got another room. Same type of room with no view. Get to my new room and the bathroom sink doesn't work. I didn't stress it and used the kitchen sink. I took a shower and the shower stayed clogged up my whole visit and didn't drain. They supply a kitchenette, but no dishes, pots/pans or cutlery. So, it's pointless. I told myself "At least I see no roaches", the very next day I saw two on the kitchen floor. Booked this hotel for the heated indoor pool and hot tub so I could relax. Neither were open!!!! Needless to say, I will NEVER book this hotel again!
답변 제공: Customer Service 님, 2024년 2월 15일
Amber, we regret to hear about your recent experience. It's disappointing that the room and parking situation were not up to our standard. Concerning the cleanliness and functionality of the room, we appreciate this feedback as it helps us identify areas for improvement. We're sorry you had an issue with your bathroom sink and the state of the kitchenette, as we usually ensure everything is in working order for our guests. It's also unfortunate that the indoor pool and hot tub were not accessible during your stay. Rest assured, we take note of these issues seriously and will address them accordingly. We hope to have an opportunity to change your perception in the future.

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very informative and helpful! Security was excellent! Safe place! Clean! Friendly staff!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Jennifer, thank you for the delightful review! It's heartening to hear that our team members at OYO Palette Resort Myrtle Beach were helpful and informative. We're thrilled our security made you feel assured, and that the cleanliness of our property stood out to you. Your kind words have truly brightened our day. We can't wait to serve you again in the future.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Melissa, it's fantastic to know your experience at OYO Palette Resort Myrtle Beach was excellent. Our entire team thanks you for your high rating! We eagerly look forward to your next stay.

6/10 - 괜찮아요

Henry

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
So a few things about the property is that is in okay. Location the parking it's across the street a little bit and at night time it seems like unsafe.. But the hotel itself looks okay condition but the hot tub isn't out of order has no water in. It doesn't let them seem to be the only water in it for a while. On first arrival I go up to my room and the hallway where the elevators are. They go out to the rooms. Has bags of trash. That smell awful but they were picked up the next day so I shouldn't say much about those. But when entering the room and walking around the suite was nice. It looked nice. Probably could have been cleaned a little bit better. It was really it was kind of dusty and places and both tubs seem to have dirt or something in them. Still at the bottom of them and a little mold. Maybe a little bit but I just bought some bathroom cleaner and cleaned them up. Real good right before I took any baths or any showers or anything. The dishwasher did not work while I was there and there was no silverware so and I have to say every lamp in the place except for maybe two of them all the lights bulbs and then more broken so they didn't light up in one of the bedrooms behind the bed lay head or where the headboard was in the mattress meet. There was a dirty shirt for my guest who stayed there before me. Maybe or something. I did have other issues with some things but they probably shouldn't go here
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Henry, thank you for sharing your experience and for providing a detailed account of the issues you encountered during your stay. Safety being our utmost priority, the perception of the parking arrangement at night is a concern we've made note of. We regret the inconvenience of finding the hot tub temporarily out of operation, we assure you, our team is working on restoring it. We're sorry to learn about the cleanliness in your suite and the functionality of certain amenities; we strive to ensure our suites are impeccable and fully operational for our guests' comfort. Any found items left by previous guests should be addressed promptly by our team, and we apologize if this was not the case. Your comments have been shared with our team members and are valuable in identifying areas for improvement. Thank you again, Henry, for taking the time to help us better serve our future guests.

6/10 - 괜찮아요

Laurie

가족 여행
The property is in a great location and the room itself was really good. Especially for the price. The one thing that made this a disappointment was roaches in the kitchen area.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Laurie, we appreciate your feedback and are glad you found value for money and enjoyed our prime location. It's concerning to hear about your uneasiness related to cleanliness in the kitchen area. Our team follows stringent pest control measures and we'll look into this further to uphold our high standards. Thank you for bringing it to our attention.

10/10 - 훌륭해요

renee

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Thank you for the 5 out of 5 rating, Renee!We're thrilled to see how much you enjoyed staying at OYO Palette Resort Myrtle Beach. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 - 너무 별로예요

Briana

가족 여행
별로예요: 청결 상태
Hotel Review
There was bed bugs in the bed, there were some stuff that was dirty when we got there, and the room look organized and clean but was a terrible experience due to the bed bugs and we didn’t get a front ocean view of the beach. They over charge for everything.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Briana, thank you for bringing your concerns to our attention. We deeply regret you had an issue with the cleanliness of the room, and we apologize for any misunderstanding concerning the room view. We strive to provide superior service and your feedback is paramount in this endeavor. We would like to assure you that regular hygiene audits are conducted in our premises, and we're dedicated to the safety and comfort of all guests. We will consider your comments while continually working to improve our guest experience.

4/10 - 별로예요

Shamis

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were set up nice but have not been maintained very well. Nowhere to sit down and eat but had a full kitchen. The 2 pieces of furniture that were in the room were stained and dirty. There were no pots or pans and no one informed us there were none. So I had to go out and buy some in order to cook.There were no towels, hand towels or wash clothes in the room as well. Only one front desk employee trying to accommodate an entire hotel and everyone's needs so the line to check-in was ridiculous. But I couldn't be too upset because she had no help. The room setup we nice. It just needs to be kept up better.
답변 제공: Customer Service 님, 2024년 1월 13일
Shamis, it's unfortunate to hear that your stay did not meet your expectations. We sincerely apologize for the inconveniences regarding the room furnishings and lack of kitchen essentials. Our team strives to provide a well-maintained environment for our guests, and we're saddened to hear about your experience. Improvements to our check-in process are continuously being considered to avoid long queues. We highly appreciate your feedback, as it will help us improve for our future guests. We hope you give us another opportunity to enhance your experience with us.

10/10 - 훌륭해요

Marielva

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Marielva, it's wonderful to hear you enjoyed your stay at OYO Palette Resort Myrtle Beach. We appreciate your positive feedback. We can't wait to welcome you back for another great experience.

2/10 - 너무 별로예요

James Anthony

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
James, we see you left a rating without providing any specific details and that tells us there's room for improvement. We urge all guests to communicate any concerns during their stay to allow us to address them immediately. We hope for another opportunity to provide a more satisfactory experience.

2/10 - 너무 별로예요

Caroline

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our 1st room on the 2nd floor did not have any pillow, only 1 towel and no desk chair. We were moved to a 2nd room (also on the 2nd floor) where we killed 6 cockroaches running around in the evening and night. Disgusting! Also the faucets were leaking heavily in kitchenette and bathroom. We were move to a suite on the 7th floor for our remaining nights (much nicer room, but no desk and chair available) and thankfully there was no sign of pest insects in this 3rd room. Jacuzzi in basement was broken (filled with hot water but no bubbles). The one heated outdoor pool was nice enough. Access to the beach was nice and easy. The staff at the front desk was polite and helpful in doing what they could to help us with these dismal accommodation conditions to start with. Hotel management is obviously appalling and people should be fired immediately.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
We appreciate your feedback, Caroline.We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.We hope you give us another chance to host you soon so we can share a more positive experience.

10/10 - 훌륭해요

Hector 님, Springfield

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a good stay and the front desk staff plus maintenance were all kind & helpful.
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Hector, it's heartening to know you enjoyed your stay at OYO Palette Resort Myrtle Beach. We're thrilled to hear our front desk and maintenance team members extended their usual warm and helpful service. Looking forward to your next visit.

2/10 - 너무 별로예요

Karen

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Thank you for sharing your feedback, Karen.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

4/10 - 별로예요

jayla

별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jayla, it seems like your experience at the property did not meet your expectations. We're sorry for any inconveniences you may have faced. It would be most helpful if you could share more about your stay. This would not only assist us in rectifying any issues but also in elevating our overall service and guest experience in the future. We hope you'll give us another chance to improve your impressions.

6/10 - 괜찮아요

DaAriel

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
We appreciate the feedback, DaAriel.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 - 너무 별로예요

Angelica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only able to sleep there one night because first when we entered there were cockroaches in the kitchen and bathroom floor and the people next to us were making noise until 4 in the morning that they didn't let us sleep.
2023년 12월에 3박 숙박함