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샌드캐슬 오션프런트 리조트 앳 더 파빌리온 여행 후기

2.5 out of 5
샌드캐슬 오션프런트 리조트 앳 더 파빌리온
1802 N Ocean Blvd, Myrtle Beach, SC

이용 후기

5.8
평점 10 - 훌륭해요. 1233개 이용 후기 중 207개" "
평점 8 - 좋아요. 1233개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1233개 이용 후기 중 271개" "
평점 4 - 별로예요. 1233개 이용 후기 중 231개" "
평점 2 - 너무 별로예요. 1233개 이용 후기 중 286개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Megan

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Felicia

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 - 좋아요

Vivian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Katie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 - 훌륭해요

Sonya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect ocean view. Nothing to dislike.
2024년 3월에 2박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Erika 님, Charlotte

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
The property is located on a beautiful beachfront and well worth the priceless views.
2024년 4월에 2박 숙박함
답변 제공: Rochelle 님, 2024년 4월 10일
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 - 너무 별로예요

Nicole

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
2024년 4월에 3박 숙박함
답변 제공: Rochelle 님, 2024년 4월 10일
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 - 괜찮아요

Kristy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 - 별로예요

Sabrina

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 - 괜찮아요

Edgar

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
2024년 4월에 1박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Michel 님, Saint Jean sur Richelieu

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Brenda

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
2024년 4월에 1박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 - 별로예요

Katlin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Danielle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were very understaffed very unorganized I had to wait 2 hours just to check-in my room and check -in started at 4:00pm room service did not run the whole time I stayed there every time I ask for something I didn't get it or I had to wait hours the indoor pool was closed and they sent us to the other facilitie just for them to tell us their indoor pool was also down
2024년 4월에 4박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Danielle, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 - 좋아요

Veronica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was okay, but we really enjoyed the Oceanview. The only issue was the wifi service.
2024년 3월에 2박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Veronica,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Melessa

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn’t have a room ready for us when we got there at 730pm even though the room was paid for and check in was from 4-midnight. We finally got into our room at 1030pm
2024년 4월에 4박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Melessa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Marta

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived at 4pm to check in I was told that I needed to wait until my room was clean! Same thing was told to the 30 other customers waiting in the lobby. After waiting 1hr I got to my room and it was dirty, coffee pot had coffee from previous vacationers. There was trash under the beds. Carpet had a strong dirty smell and a wall had a hole. Not to mentioned that when we tried to go to the indoor pools we were notified that it was under construction. 1 elevator for 8 floors is not enough. Very disappointing
2024년 4월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Marta, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Heidi

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not check into our room after 6 pm because it wasnt clean. I begged for another room . Finally got a room. ....key did not work. Pics of hotel are not accurate. Run down and lamps in room didnt work. Because it took over an hour to even check in we were exhausted and DONE !!!! VERY DISAPPOINTED
2024년 4월에 1박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Heidi, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 - 훌륭해요

Rudy

좋아요: 청결 상태, 직원 및 서비스
Everything was good 👍
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Rudy,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 - 별로예요

Shery

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very n outdated, caroet was so old n dirty had to keep shoes or socks on They claimedit to be Oceanfront room technically you could see the ocean from there but it was direct eye level view with the pool .,staff refused to change rooms they said they didn't have enough cleaning stuff to clean another room and people smoking marijuana everywhere running wild in the Halls people at the pool could see directly into your room ,we could not sit on the balcony because it was like I said eye level with the pool and everyone and all their inappropriate behavior .
2024년 3월에 4박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Sherry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 - 괜찮아요

Imari

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible check in process, nothing seemed to work such as the shower head, water barely came out. I could hear everything in the next rooms my entire stay, you can hear conversations, the loudness, and I even could hear the people in the next room having intercourse. Wasn’t the worse, but definitely would never stay again.
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Imari, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 - 좋아요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our 3rd stay here. While the property is older and could use some updates, we enjoy staying here. The staff is always friendly and helpful. The beach in front is quieter than some other spots. Good food and shopping options are in walking distance. We will be back.
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Marilyn,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Tanisha

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was very outdated. The chairs had cuts and rips in it. Everything was dirty. The carpet smelled like mildew. I checked out a hour after check in. I will never stay there again
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Tanisha, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 - 너무 별로예요

Alex

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived and the rooms weren’t ready and keys weren’t working. Staff was severely undermanned. Entirely managements fault. Ended up going somewhere else the day of our reservation.
2024년 3월에 1박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Alex, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 - 훌륭해요

Abigail S

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 2박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Abigail S,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Priscilla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been waiting for over an hour and 30 minutes to get a room that on a higher floor that wasn't ready. Then was told they will upgrade my room but on the 1st floor. The lack of communication within the staff and housekeeping that's responsible for the rooms is frustrating as hell. Do NOT stay here because it's terrible.
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Priscilla, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 - 별로예요

Shon

연인과의 여행
Very outdated, one elevator, small bathrooms
2024년 3월에 2박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Shon, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 - 좋아요

john

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was great area was great everything is in walking distance room was clean and nice for the price the only bad this in the room was the toilet was loose other then that it was good would stay there again
2024년 3월에 7박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
john,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Lissete

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: The Sandcastle team 님, 2024년 4월 13일
Lissete,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Stephanie

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the fwm at desk was horrible. I had contacted property early to ensure cooking ware was in room and ready to receive me and my service dog. when i arrived as a late check-in as well at 10pm room still was not available, had to switch rooms twice as the other 2 was horrible. Light would not turn on and other one water did not work. Moving around with a disability like that was a horrible experience and it seemed that the bw and bm was the only 2 who went over and beyond to try to help me. The fwm told the bm that he had to help the other couple instead of me who came in much later than me. my fist racist experience i ever had in my life. never got set of pots and pans and was given hard time about my service animal when i literally missing fingers and toes and can be seen. When finally noticed there were soooo many apologies. sad case
2024년 3월에 2박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 19일
Dear Stephanie,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 19일
Dear,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 - 괜찮아요

Roger

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 19일
Dear Roger,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

2/10 - 너무 별로예요

Teresa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible facility not what is advertised
2024년 3월에 3박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 18일
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 - 훌륭해요

Bonnie W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The swimming pool area was unavailable due to repairs and new construction around that area, however the staff make you feel so important and like you are the only guest at their hotel so you don't miss having the pool area to enjoy. I actually lost my ring in my hotel room and the staff came to the room and found it for me! I was so grateful and I still am!!!
2024년 3월에 2박 숙박함
답변 제공: Eric, Front Desk Supervisor 님, 2024년 3월 18일
Dear Bonnie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at our Resort. We’re glad to hear that you were satisfied with your experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 - 너무 별로예요

Kendazanna 님, Knightdale

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They should just shut this facility down
2024년 3월에 3박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 17일
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 숙박 시설 상태 및 시설
Light fixture in the bathroom was halfway broken with the broken piece on the counter. The door to the balcony didn’t lock and the handle was broken. Mold on the ceiling
2024년 3월에 2박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 17일
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

8/10 - 좋아요

Ash N Maria

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was awesome! They were some flaws but nothing that would keep us from staying again. It was also oceanfront!!
2024년 3월에 4박 숙박함
답변 제공: Eric, Front Desk Supervisor 님, 2024년 3월 17일
Dear Ash and Maria,Thank you for taking a moment to share your experience at our resort. We are so pleased to hear you found services to your liking. We look forward to welcoming you back again soon

4/10 - 별로예요

Franco

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty , did not get any room service at all .
2024년 3월에 2박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 17일
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 - 훌륭해요

Bennett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the ocean view. Clean room. Nice staff.
2024년 3월에 4박 숙박함
답변 제공: Sandcastle team 님, 2024년 3월 17일
Dear Bennett,Thank you for choosing us for services. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Sandcastle Oceanfront Resort at the Pavilion in the near future.

2/10 - 너무 별로예요

Jalyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was horrible , the water pressure in the shower was barely working , no blow dryer and the staff tried to steal me and my husband things . We were taking out belongs to the car before check out time and the staff took all of our belongs still before check out time . Don’t waste your time here ! Not worth it
답변 제공: Sandcastle Team 님, 2024년 2월 23일
Jalyn, Thank you for providing us with your feedback about your stay with us. Our team wants to provide and make sure all guests are enjoying themselves at the beach. From our oceanfront bar, to the 24/7 Guest services, we are here to provide you with all of your needs. We want to make sure to provide you with a better second impression of Sandcastle Oceanfront Resort at the Pavilion soon. Please reach out to our Guest service team to provide the best rate available. Thank you again. We hope to welcome you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Never Again
2023년 11월에 3박 숙박함
답변 제공: JK 님, 2023년 11월 8일
Greetings from Myrtle Beach,We appreciate the opportunity to welcome you, though we note that your stay wasn't all you had expected.Please know that the hotel is about to undergo a major renovation, bringing new guestrooms and public areas to the best location along the Grand Strand. We hope you'll consider a return trip to enjoy the improvements.Best regards,Andrew MaffeiGeneral ManagerSandcastle Oceanfront Resort at the Pavilion

2/10 - 너무 별로예요

Gil

Nasty carpet smell mold stinky
2023년 10월에 3박 숙박함
답변 제공: Eric, Front Desk Supervisor 님, 2023년 10월 30일
Thank you for taking the time to review our property. We sincerely apologize that we were not able to provide you with the quality of services you deserve. We are always looking for ways to improve our customer experience and your feedback will be utilized. We hope you give us another chance to exceed your expectations and I hope you consider us for future stays in Myrtle Beach

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Eric, Front Desk Supervisor 님, 2023년 10월 30일
Dear Cynthia,Thank you so much for your five-star review, we aredelighted to hear that you had a positive experience with us at our Resort. Our team will be happy to hear that their hard work has paid off. If there’s anything we can do to serve you further, let us know.

6/10 - 괜찮아요

Nerissa

2023년 10월에 1박 숙박함
답변 제공: Eric, Front Desk Supervisor 님, 2023년 10월 30일
Dear Nerissa,Thank you for leaving a review. We’re so glad you were able to visit us at our Resort. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon.

6/10 - 괜찮아요

Henrietta Thomasena

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lakesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Alex 님, 2023년 10월 24일
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

8/10 - 좋아요

Marshall

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nevertheless
the stay was good, I to kill a couple of bugs otherwise it was ok
2023년 10월에 2박 숙박함
답변 제공: Alex 님, 2023년 10월 20일
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

8/10 - 좋아요

luc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was clean. Good price. About 10 minutes walk to the boardwalk, restaurants and attractions.
2023년 10월에 1박 숙박함
답변 제공: Alex 님, 2023년 10월 17일
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion

8/10 - 좋아요

John

2023년 9월에 4박 숙박함
답변 제공: JK 님, 2023년 11월 6일
Hi John, Great to have you with us for a fall getaway to MB. We trust you enjoyed the hotel, along with the easy access to the beach and our world-famous boardwalk. We'd be delighted to welcome you back soon. Best RegardsAndrew MaffeiGeneral ManagerSandcastle Oceanfront Resort at the Pavilion

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great Staff Rooms were clean but hotel is in need of some updates wich they are currently working on Good Location
2023년 10월에 5박 숙박함
답변 제공: Alex 님, 2023년 10월 17일
Hello, Thank you for your recent stay at Sandcastle Oceanfront Resort at the Pavilion. Feedback is always high appreciated to improving the resort experience for all of our guests. We'll have the sunshine ready for your next trip to Myrtle. We can't wait to see you again soon! Sincerely, Alexander Kennison Guest Services Manager Sandcastle Oceanfront Resort at the Pavilion