고급 침구, 책상, 암막 커튼, 다리미/다리미판
예약 가능 여부 확인

로즈몬트 스위트 여행 후기

2 out of 5
로즈몬트 스위트
181 West Town Street, Norwich, CT

이용 후기

6.6
평점 10 - 훌륭해요. 326개 이용 후기 중 89개" "
평점 8 - 좋아요. 326개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 326개 이용 후기 중 43개" "
평점 4 - 별로예요. 326개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 326개 이용 후기 중 67개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Julia

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
답변 제공: keith 님, 2024년 3월 3일
sorry

2/10 - 너무 별로예요

Carol

가족 여행
Went ro check in and they didn't keep our rooms that we reserved and smelled like smoke.
2024년 2월에 1박 숙박함
답변 제공: keith 님, 2024년 3월 3일
sorry

8/10 - 좋아요

keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A cheap place to crash after a day of gaming at the local casino's
2024년 2월에 1박 숙박함
답변 제공: keith 님, 2024년 3월 3일
thanks for your good comment hope to see you soon again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay!
New management is a wonder! Upgrades are happening and it was an excellent stay! My new go-to for every visit!
2024년 1월에 3박 숙박함
답변 제공: keith 님, 2024년 1월 16일
thanks so much

8/10 - 좋아요

Melissa

Nice and under remodel
2023년 12월에 1박 숙박함
답변 제공: keith 님, 2023년 12월 19일
thanks

6/10 - 괜찮아요

Amy

별로예요: 직원 및 서비스
Not too bad
We arrived shortly after check in time of 3pm, we were very confused as to where the actual entrance was, we finally found it and tried to find the “front desk” to check in, there is no front desk, there was a few men sitting in chairs the minute you walk in the front door which was awkward, we asked where the front desk was so we could check in, he asked my name and got me my room swipe card, so that’s the check in process apparently, I booked a SMOKING room and was told we were in a NON SMOKING room 😐 was not happy about that, after a few swipes, the card finally worked and we were in the room, the room was spacious and fairly clean, which was a relief after booking the room then reading the reviews afterwards, no weird smells either, besides the awkwardness of the staff just sitting at the front door and loud people in the hallway, we did sleep pretty well surprisingly
2023년 12월에 1박 숙박함
답변 제공: keith 님, 2023년 12월 19일
we have taken note if your expirience and will try to improve it

2/10 - 너무 별로예요

Michael

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Construction!! Does that mean they can't even clean the mirrors in the room?! I know You're doing construction but could you at least sweep the soda dust off the floor good thing I ask for a room from you. And I wish 2 men that didn't speak a word of English weren't trying to put the border in the doorway of the entry way to my room when I had to stop taking a shower to answer the pounding on the door so that they could Continue their construction des Despite it now, being almost 7 PM. And there's the song still saying all the 2 by 4's exaggerate etc of wood right out in the hallway of the hotel.
답변 제공: keith 님, 2023년 12월 15일
sorry

2/10 - 너무 별로예요

Nina

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: keith 님, 2023년 12월 15일
sorry

4/10 - 별로예요

Amber

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no TV service in any room. Phone does not work. No reasoning on the whole situation 😕
2023년 12월에 1박 숙박함
답변 제공: keith 님, 2023년 12월 15일
sorry for the inconvince

2/10 - 너무 별로예요

Tammy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, sheets not clean hair on the bed dirty bottles and trash under bed and night stand, paint and hair in tub and sinks. Floor dirty made our socks black. No remote to tv had to call front desk 3 times and kept being hung up on.
2023년 11월에 1박 숙박함
답변 제공: keith 님, 2023년 11월 28일
sorry

2/10 - 너무 별로예요

Deborah

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We walked into the room and there was mud dried on the carpet. I opened a drawer in the kitchenette and found a roach. it looked like it was dying but it was still alive. We did not stay. I tried to talk to the manager but he walked away from me. DON'T STAY HERE.
답변 제공: keith 님, 2023년 11월 23일
sorry for your bad expirience as we are renovating process but on your next visit you will find us in batter condition.

8/10 - 좋아요

donna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
could use some renovations. had some trouble with doom key working
2023년 11월에 1박 숙박함
답변 제공: keith 님, 2023년 11월 8일
yes as you must have noticed that we are going through renovation and by your next visit we will try to serve you better

2/10 - 너무 별로예요

Sheila

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DISGUSTING and DISGRACEFUL
Ring a doorbell- no check-in desk or ID verification. No receipt. Smell was overpowering. Clerk came out of the first room with a folder and handed us the key cards, directing us ‘down there’. Opened room to more odors. Open the drapes and saw carpeting had huge stains. On closer look, numerous pieces of copper wire all over the carpet. Returned to the clerks room and complained. He sent someone to vacuum. Bathroom- no toilet paper holder - stored on the edge of the tub. Electric outlets not secured and had no covers. An old dirty sock in the kitchenette drawer and mouse trap under the sink. Renovations upstairs very noisy.
2023년 11월에 1박 숙박함
답변 제공: keith 님, 2023년 11월 8일
sorry for inconvince

4/10 - 별로예요

Mishelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Think twice
I never leave reviews about hotels, because I never really expect anything over the top. What I DO expect, is for the place to at least be cleaned before we get there. We walked in, to dirt and ash over every surface. Blatant grime in the showers, the place hadn’t been vacuumed in idfk… days at this point (I’m hoping it actually gets vacuumed). The grossest stains imaginable on the couch and curtains of the room. Bed sheets were clean, which I give props for… but everything else was nasty. The man who checked us in was a sweetheart though.
2023년 10월에 1박 숙박함
답변 제공: keith 님, 2023년 11월 5일
sorry mishelle as you saw we are going through renovation may be something might have been missed we will make sure your next visit will be more pleasant.

2/10 - 너무 별로예요

Dale

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: keith 님, 2023년 10월 10일
there was no complain at the time of even check out but any way we are sorry for the inconvince we ware in process of renovation.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sad
It was absolutely horrible. The carpet was very very dirty and smelly, stains everywhere. The room smelled very bad. The curtains smelled very bad, water stains in the curtains, the tub was not cleaned, bathroom sing not cleaned, the mirrors were very very dirty. We had no TV signals throughout the entire stay. when we requested another room, management said all of the rooms are the same. Circumstances were very unsanitary! We decided to sleep in the car throughout the rest of our stay. I wouldn’t recommend the Rosemont suites at Norwich on my worst enemy! Very disappointing! We didn’t take photos, although we do have video of the room, which we will be uploading very soon.
2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 10월 10일
When you checked in or durring your stay or when you checked out there was no complain to front desk but we are sorry for any inconvince to you

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 9월 27일
will try to serve you better nexttime

2/10 - 너무 별로예요

Erik

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful staff, disgusting room. I requested a non smoking room and i got a smoking room. Awful
2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 9월 19일
sorry for the inconvince

2/10 - 너무 별로예요

Jose

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
mold and dirty
I am going to give my honest review when i arrived at the hotel the indian guy was at the door with a piece a paper no desk no office nothing that was a red flag already. When i went to room 111 and i open that door OMG the smell of MOLD and WET carpet was horrible you couldn't breath. You can smell and feel the mold in the air. Was horrible behind the couch the carpet was full of mold and dust it was so bad that that i talk to the guys and told him that the room smell and has mold that im sorry but i would like to get a different room. I want it to leave and not stay as soon i saw and smell the room but i knew that the guy was going to refuse to give me my money he said the room was fine. When he show me another room was the same smell broken bathroom door i just walk out i said im sorry but this is bad and unacceptable i want my refund my husband has asthma health problem and that will make it worse. Asthma or not the place is not a hotel looks more a shelter is gross nasty dirty horrible the owner at the hotel refuse to give me refund and there's nothing wrong. Very sad i have to go crazy find another hotel online took me like 3 hours and paid again and more money because the hotel owner keep my money very easy way to earn money. Do not stay there they can give it for free and i do not stay there hope you don't either. Worst experience ever
2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 9월 8일
sorrt

2/10 - 너무 별로예요

JEFFREY

2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 9월 26일
sorry

6/10 - 괜찮아요

Ernest

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: keith 님, 2023년 9월 4일
thanks for giving us opportunity to serve you will try to do better

4/10 - 별로예요

DEAN 님, Glen Mills

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There is no check-in desk (2 men sitting inside of the front door with a 3-ring binder) containing key cards. After check-in no one is visibly on duty. The rear door is held open with a rock. The front door does not open with our key card. Several room features are turned off (TV's cable, lamps), both lamps have no light bulb, one has a broken switch), or not functioning (WIFI signal is strong but carrying no Internet connection, A/C does not cool).
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 27일
thanks and sorry for the inconvince will try to improve

2/10 - 너무 별로예요

john

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 28일
john sorry for the inconvinec

10/10 - 훌륭해요

Darin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
All good.
2023년 8월에 2박 숙박함
답변 제공: keith 님, 2023년 9월 8일
thanks and hope to see you again soon

6/10 - 괜찮아요

PAMELA 님, SANTA MONICA

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 21일
thanks for let us serve you hope to see you again

6/10 - 괜찮아요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It was ok
Staff was very friendly and accommodating. Rooms definitely need to be updated a bit and cleaned better. Did not want to walk on the carpet when I got out of the shower. Air fresheners would help this place out a lot too.
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks we are in process of renovating

8/10 - 좋아요

LAURIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks will try to do better

10/10 - 훌륭해요

Jeannine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very accommodating!. Trouble free checkin. Laundry facilities available. All at a very reasonable price. We will be back
2023년 8월에 2박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks hope to see you soon again

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks will try to improve

8/10 - 좋아요

Sherry

2023년 8월에 2박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks will find us better on your next visit

2/10 - 너무 별로예요

Cindy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place on earth!!
I got there late (11pm) and the owner/manager was sitting in the lobby in his pajamas. Handed me the key and I went to my room, which smelled of smoke so I had a hard time sleeping. It was suppose to be a non-smoking room. The next morning I was going to heat up some food for breakfast and I found a plate in the microwave that had literally been in there for weeks, if not months. Picture included. I thought I was going to throw up. I took the owner/manager down to show him and he took it like oooops. He even agreed it had been there months. No offer of discount, refund. Never ever stay in this place. Most disgusting place I’ve ever stayed and I stay in hotels for 3 months out of the year. Hotels.com please stop promoting this horrible place. Pee stain on the sheets also.
2023년 8월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
sorry for the inconveniance just took over will improve ASAP

8/10 - 좋아요

Ralph

2023년 7월에 2박 숙박함
답변 제공: keith 님, 2023년 9월 2일
thanks and will try to do better

6/10 - 괜찮아요

Laura

단체 여행
좋아요: 청결 상태
Clean, but outdated
For a one night stay passing through, it was sufficient. It was clean, but very outdated.
2023년 6월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks will be upgraded soon

6/10 - 괜찮아요

Jordan

2023년 6월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks will do better on your next visit

8/10 - 좋아요

Christina

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
The odor
We went to the hotel which on the door gave a phone number to call to get in. Not realizing we had to walk in through another hotel to receive our keys. Once we opened the hotel door it smelled like pure cigarettes literally the whole hotel. I was with my daughter and I had to purchase fabreeze to make my room smell decent. Overall the bed was comfortable and we slept well but the odor needs to be worked on
2023년 6월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks we are working on to do better

8/10 - 좋아요

Barbara

2023년 6월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
thanks

6/10 - 괜찮아요

Kristie

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The rooms are so oldand seemed dingy. There is no staff there u had to check in at the hotel next door
2023년 6월에 1박 숙박함
답변 제공: keith 님, 2023년 8월 15일
we will be changing carpet soon thanks

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor entrance with people smoking blocking our entrance
2023년 6월에 1박 숙박함

4/10 - 별로예요

Jerry

단체 여행
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행, 출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was not treated well at check in, at all, And the room was severly water damaged, and had a very musty smell.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Robb

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Musty smell
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not great.
Not a great place. Would be nice not have to go to another hotel to get what you need like towels and toilet paper.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Yassmarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

dachelle

2023년 5월에 1박 숙박함

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Gina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Stephen

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Ashleigh S

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Carrie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay here again.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Ray 님, Mashpee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was dirty dingy a d generally discusting. There was no staff. You had to walk to another hotel to check in. There was an iron in the room but no ironing board. Etc etc etc. Avoid this place.
2023년 4월에 1박 숙박함