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시부 온센 고쿠야 여행 후기

3 out of 5
시부 온센 고쿠야
2200 Hirao, Yamanouchi, Shimotakai-gun

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 72개 이용 후기 중 56개" "
평점 8 - 좋아요. 72개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 72개 이용 후기 중 2개" "
평점 4 - 별로예요. 72개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 72개 이용 후기 중 2개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

10/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jacky

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For my overnight trip to Nagano, my focus had always been to visit Togakushi Shrine for the giant cedar trees and Jigokudani Yaen Koen for the snow monkeys. This meant that I had to find lodging that was within a reasonable drive from both locations as one was west of Nagano and the other east. As I favored more of visiting Jigokudani Yaen Koen when there are lesser crowds, which meant early morning hours when the park just opens (keep in mind it takes 45 minutes to hike up to the park), I decided to go with Shibu Onsen Kukuya, which was comfortably situated in Shibu Onsen a small onsen town that is 10 minutes drive away from the park. My overall experience with this Ryokan style lodging was exceptional as they were easy to get in touch with, responsive with inquiries, English friendly and very accommodating to their guest needs. The food that came with my room reservation (dinner & breakfast) was comparable to fine dining that you would find in luxury hotels and restaurants from larger cities like Tokyo and Kyoto. The private onsens found within the premises as well as within certain rooms offer a very intimate and comfortable experience. As for the staff, they all offered a world class service from the moment they greet you to moment they bid you farewell, I was truly impressed by the attention to detail and professionalism that each staff member shared. Overall, Shibu Onsen Kokuya has exceeded my expectations and has provided me with an enjoyable and memorable experience.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A traditional Japanese hotel. They served breakfast and dinner. Exceptional. Staff very helpful, punctual, and sweet. The resort even has onsens within the hotel that guests can use. There is about ten of them. We used them instead of using the Puplic Onsen which we also had access to. Only issue was my husband is tall and had to duck in many doorways. Also we are in our 60’s and sleeping on the floor on mats was a bit uncomfortable. But definitely worth it. And going to the Snow Monkey Park was just awesome. Shuttle service was available at 9:15am. It is best to go early. Loved this place for traditional Japan hospitality.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Annie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This ryokan was an absolute dream. The staff goes above and beyond to make it worth the price. My husband and I got to Nagano station and the only train to get to the ryokan was out of service and we had to take a bus to the snow monkey park with all our luggage and the ryokan used their shuttle to pick us up. They also provide free shuttle service to the snow monkey park in the morning (timed) and free bagging storage. The staff also had amazing English and explained everything the ryokan had to offer as well as helping us with how to get to our next location. Aside from the staff being great, the room we stayed in was amazing (we had the traditional futons, you get to wear traditional yukatas during your stay, and you have access to 6 or so onsens on the premise (you can privately use alone or with your partner/friends/family) and all 9 public onsens in the town. Also, we did the half board and everything we ate was delicious!!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

carol

연인과의 여행
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kyle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property in Yamanouchi. Staff was very friendly and the rooms were amazing. The open air bath in the room was serene and relaxing. The private hot springs on the property were all great as well.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Randal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Blake

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and Manager went out of their way to accomodate our group itinerary, including transportation.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved our stay here. Everyone was so lovely and helpful. It was an amazing experience. We’re planning on coming back.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ronald

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kirill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great selection of onsens right inside the ryokan. Nice Japanese food in the half board. Very accommodating staff.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ryan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was one of best stays I’ve ever had. The staff were extremely professional and courteous. Food/meals felt authentic and abundant. The onsens offered a more atheistic variety with the added privacy. We cant thank the staff enough for how polite and helpful they truly were!

10/10 - 훌륭해요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful ryokan you'll never want to leave
Excellent cuisine, wonderful location (private onsen, especially the outdoor ones, are great), kind and friendly staff, beautiful atmosphere at night, traditional and spacious rooms (chilling in the room onsen bath was a dream)
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

あゆみ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Sho 님, 2023년 7월 25일
thank you so much for your stay.Please enjoy Japan

10/10 - 훌륭해요

Katsutoshi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
最高の温泉
ともかく温泉が充実、21時15分までは予約制で家族でゆっくりと入れるし、それ以降は自由ですが沢山温泉があるので一晩中楽しめます。食事も美味しかったです。アメニティだけがもう少し充実していたら良かったかな。
2023년 6월에 1박 숙박함
답변 제공: 古久屋　山口 님, 2023년 6월 29일
この度はご宿泊頂きまして誠にありがとうございます。アメニティに関するアドバイス誠にありがとうございます。スタッフ間で共有し改善に努める所存でございます。お風呂や食事に対してお褒めのお言葉誠にありがとうございます。またのご来館を心よりお待ちしております。

10/10 - 훌륭해요

Hiroyuki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
お風呂がお部屋の露天風呂、共用の温泉とも大変良かったです。施設自体は古いのですが清掃も行き届いていて快適でした。食事も美味しくてとても良かった、また行きたいと思いました。ありがとうございました！
2023년 6월에 1박 숙박함
답변 제공: 古久屋　山口 님, 2023년 6월 29일
この度は古久屋にご宿泊頂きまして誠にありがとうございます。お褒めのお言葉を頂戴しスタッフ一同大変嬉しく感じます。是非また季節を変えご宿泊にいらしてください。

10/10 - 훌륭해요

Boris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed at Kokuya for one night. It is a larger Ryokan compared to some of the others we stayed at. The advantage of this place is that they have at least 8 baths within the property that are very different in look and feel (both indoors and outdoors) and can be booked just for your party (so a couple can use a certain bath without having to be separated by gender) - this is free for all guests. They also provide a key to the town's public baths. Very centrally located. There are yukatas in the room. Would definitely stay again.
2023년 3월에 1박 숙박함
답변 제공: Sho 님, 2023년 4월 5일
Thank you so much for staying with us and for warm feed back to us.We hope to welcome you again someday.Kind regards

10/10 - 훌륭해요

Yusuke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
すごく落ち着く雰囲気で宿の温泉が種類豊富かつ、貸切で利用できるのが素晴らしかった。 部屋にある露天風呂も源泉かけ流しでいつでも入ることができる。 また、温泉街の外湯も9種類あり、今度は長く滞在してより温泉を満喫したい。
2022년 9월에 1박 숙박함

8/10 - 좋아요

tamiko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
良かった
お風呂がたくさんあり、楽しめました、朝にお風呂を出た後に、レモン水が、片付けて飲めなかったのが残念です
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

AKIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

MASATO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
食事が残念でした
夕食ですが、信州牛の蒸し物に仲居さんが何も言わずに火を点けて放置。 どの時点で何のタレで食べるのかわからず。結局火が消えて冷めてしまい、こちらから近くにいた別の仲居さんに訪ねた所、そこのポン酢で食べてください。 冷めた噛み切れない硬くなった信州牛を食べました。 部屋と温泉は良かったですが、食事が全体的に残念でした。
2021년 10월에 1박 숙박함

8/10 - 좋아요

TAKAAKI

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

ARIGA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
渋温泉は外湯巡りで有名ですが、こちらの施設では内風呂が沢山あり、施設内だけでも色々なお風呂が楽しめます。 夕飯、朝食をいただきましたが、どちらもにく・野菜のバランスが良く、量もちょうど良かったです。スタッフの皆さんも感じが良く、滞在中快適に過ごすことができました。
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Yusuke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ありがとうございました！
とてもいい人達でした。 ただ、おすすめ頂いたお蕎麦屋さんの焼き鳥は美味しくなかったですw あれはきっと冷凍食品をチンしたクオリティー。
2020년 3월에 1박 숙박함
답변 제공: 山口 님, 2020년 3월 23일
この度は当館をご利用いただきまして誠にありがとうございます。 お蕎麦屋さんの件ですが失礼いたしました。 次回は是非当館自慢の料理をお召し上がり下さいません。 またのご来館、心よりお待ちしております。

10/10 - 훌륭해요

HARUNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
素敵なholiday
リッチに部屋風呂にしました 誕生日ってのもあり本当に本当に素敵なお休みとプレゼントになるようなゆったりとした旅館で外湯より 宿のお湯めぐりが出来て本当に良かったです！
2020년 3월에 1박 숙박함
답변 제공: フロント係　山口　 님, 2020년 3월 16일
この度は大切なお誕生日に当館をご利用頂きまして誠にありがとうございました。素敵なお誕生日を過ごして頂けたようで、弊館としても大変嬉しく感じます。 機会がございましたら是非またご宿泊下さいませ。 改めましてご利用頂き誠にありがとうございます。

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Sho 님, 2020년 2월 15일
Thank you so much for your staying. Kind regards Sho

10/10 - 훌륭해요

Jorch001 님, Lake forest, CA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a nice Ryokan style hotel, hot springs very close to snow monkey park, short train ride to nice sight seeing and cultural sites and great if you want to disconnect from normal day to day life
2020년 1월에 2박 숙박함
답변 제공: Sho 님, 2020년 1월 28일
Thank you so much for staying with us. Please visit us again soon. Kind regards

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Kosuke 님, 2020년 1월 12일
Thank you so much for staying with us. Please visit us again. Kind regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ที่พักเรียวกังแท้แบบญี่ปุ่นชอบการบริการค่ะออนเช็นมีหลายบ่อและที่พักสะอาดใกล้ที่เที่ยว
2019년 12월에 1박 숙박함
답변 제공: Sho 님, 2020년 1월 28일
Thank you so much for staying with us. Kind regards

2/10 - 너무 별로예요

Danielle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Stay
Very unhappy with our stay. We confirmed 3 times by email that we would be arriving early. We were told we couldn’t check in but that we could leave our bags and get key to local onsens. We showed up and no one was there. Lights out and a sign saying they would open at 3 pm. Then when we did checkin the room was dirty and dated. We paid for 5 futons and got two (one each). Floor was so hard.
2019년 12월에 1박 숙박함
답변 제공: Kosuke Onezawa 님, 2020년 1월 1일
Thank you very much for staying with us. And I really apologize that we could not up to your expectations. I’ve immediately checked exchanging emails with you and my subordinate. -Request for early check-in and lend a key of onsen before check-in time You surely told him to arrive early and ask early-check-in, and we tried our best for your stay after he told to be impossible for meeting your request. Our room staff cleaned the staying room first, it is for welcoming you as soon as possible. Although there was temporarily no staff in reception, we handled to lend a key of onsen before check-in time. I guess the responders was not perfect. And they were not good at English, it surely might not be able to communicate with easily and I’m very sorry that you feel uncomfortable. But I’m afraid that we are not a big hotel but a small Japanese ryokan. I hope you will understand our ryokan's circumstances. -Dirty room When you had told dissatisfied points during stay, we would have changed room or done our best. But in order to not be pointed the same thing out by our future guests, I make room staffs retrain and room manager check status of cleaned rooms thoroughly. -Dated room and hard floor Our ryokan’s rooms are all Japanese style ones, laying Japanese mats(Tatami). And all rooms were made by sukiya-style of building, these are precious and it is difficult to rebuild at the present day. We are really proud of it so I’m afraid that I would like to keep in the future as a person who engaged in Japanese culture industry, ryokan. Every guest generally sleep on a futon at the tatami floor area, I hope them to experience culture and tradition. But when you would not like that, we are glad to make double futons or prepare for a temporally bed. -Paid for 5 futons I really apologize for causing you a misunderstanding because of reservation web site problem. Shown the numbers of futons in the web site you book is the maximum numbers of room capacity, it is one each. So we generally prepare for 2 futons when you make a reservation for 2 people. I’m afraid that I cannot handle to solve it by my side, it is due to reservation system of them. Than you for pointing them out, I am not complacent about the current situation and I try to improve. Once again, I apologize for any inconvenience. Manager Kosuke Onezawa

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
such great service! the kaiseki meals are also phenomenal. this was our second time at Kokuya and will be back for sure. Note: the property is kind of a maze of stairs, so if you can't handle stairs, this might not be the place for you.
2019년 12월에 2박 숙박함
답변 제공: Sho 님, 2020년 1월 6일
Good day to you. This is from KOKUYA. Thank you so much for staying with us. Please come back again as soon as possible. Yes, as you told KOKUYA is historical building,it seems maze. Thank you so much for your explanation for other tourists. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Sho 님, 2020년 1월 6일
Thank you so much for staying with us. Kind regards

10/10 - 훌륭해요

Luechai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Sho 님, 2020년 1월 28일
Thank you so much for staying with us.

10/10 - 훌륭해요

Wendy

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Sho 님, 2019년 12월 22일
Thank you so much for staying with us and feedback. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and historical ryokan - this place is incredible. Kokuya has been around for for hundred years and was passed down from generation to generation. You can tell there is a lot of love put into in keeping this traditional inn alive. The multiple hot baths available to guests make it a great and unique place to stay. The service was spot on. The meals were varied and delicious. The only point of feedback would be that some parts of the ryokan need to be updated. The carpet throughout the inn is quite worn and a place this expensive should look like it's worth the expense.
2019년 11월에 1박 숙박함
답변 제공: Sho 님, 2019년 12월 17일
Thank you so much for staying with us. As you told some parts of ryokan needs maintenance. No worry we already started discussing about repair. Next time we can welcome you with fresh facilities. Please visit us again and thank you so much for your comment. Kind regards Sho

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities were awesome. Dinner and breakfast were amazing as well as the staff and private onsen. Everything was very well coordinated including pick up from the train station, dinner and breakfast, and drop off at the Monkey Park. As a departing gift the staff also gave us a small lunch and some sweets to enjoy on our onward travels. A highlight of our vacation in Japan. Highly recommended.
2019년 11월에 1박 숙박함
답변 제공: Sho 님, 2019년 11월 22일
Good day to you. Thank you so much for staying with us. We are pleased to read your message. Please visit us again. Kind regards Sho

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A ryokan with onsen right by the snow monkey park
"Shibu Onsen" is a quaint little town very close to the snow monkey park in Yamanouchi (Nagano). As onsen lovers, it was the perfect gateway for our family. We stayed at the Kokuya because of the history of the place, the number of onsen available (inside the ryokan, but also in the village) and location. What makes the Kokuya unique is its design - the place is an amazing maze of stairs, guest rooms and baths. The staff is also very kind and caring and made us feel like we were part of the family. They are used to foreigners so English was not a problem. However, our review wouldn't be complete without a little bit of feedback. Having visited several luxury ryokans throughout Japan, we felt that the Kokuya is in need of serious TLC and would benefit from some repairs and a fresh coat of paint (among other things). We also noticed some onsen baths to be slimy, including our own private bath. The quality of food we were served during our stay was not the same; the Friday dinner being much superior to the Thursday one. Guests were allowed to smoke in the hallway, right by the dinning room, which was not pleasant. Overall, we are satisfied with our stay and would recommend for visitors wishing to experience a different type of ryokan experience.
2019년 10월에 2박 숙박함
답변 제공: Sho 님, 2019년 11월 22일
Good day to you. This is Sho from KOKUYA. First of all, thank you so much for staying with us. We thank you for giving us your feedback and teaching us the things to improve. As you say, repair is needed now, we already started to discuss how to repair with trader. We will welcome you again with fresh coat next time. Regarding to smoking problem, we are very sorry, I will tell our CEO and discuss together. Thanks so Onsen mineral, sometimes Onsen feels slimy, but it is not dirty. Thanks again for giving us comment, we would welcome with better service when you visit us next time. Kind regards Sho

10/10 - 훌륭해요

Neil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely and helpful staff. Extraordinary dinner and breakfast. Not to be missed. 🇯🇵
2019년 9월에 1박 숙박함
답변 제공: Sho 님, 2019년 10월 9일
Good day to you. Thank you so much for your staying. We are pleased to read your message. please visit us again soon. Kind regards

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Sho 님, 2019년 10월 9일
Good day to you. Thank you so much for staying with us. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Sho 님, 2019년 7월 17일
good day to you. Thank you so much for staying with us and giving good review. please visit us again. Kind regards

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Sho 님, 2019년 6월 24일
Good day to you. Thank you so much for giving us nice feedback. We wait for your next visit. Kind regards Sho

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Sho 님, 2019년 6월 12일
Good day to you. Thank you so much for giving us review. Have a wounderful day. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: Sho 님, 2019년 6월 12일
Good day to you. Thank you so much for giving us review. Have a wounderful day. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful little city! We visited the snow monkeys from 3-5pm checked into the hotel and explored the city the following morning. Loved dinner, breakfast and all the hotsprings in the hotel available for private rentals as well.
2019년 4월에 1박 숙박함
답변 제공: Sho 님, 2019년 5월 22일
Good day to you. This is Sho at KOKUYA. Thank you so much for your staying and feed back. We are looking forward to welcome you again. Kind regards Sho

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great baths and great staff
Staff were very welcoming and helpful throughout the stay. The onsen were a lot of fun. Would absolutely recommend a stay here.
2019년 3월에 2박 숙박함
답변 제공: Sho 님, 2019년 4월 6일
Thank you so much for staying with us. We are very happy to have welcomed you. Please visit us again soon. Kind regards

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Immersive Cultural Experience
Whether you are a first-time or regular ryokan traveler, Kokuya sets the gold standard for comfort, relaxation, and personalized service. The advantages over the many other Shibu-onsen ryokans include its own nine (7 public, 2 private) onsen available to all guests, and some rooms with their own open air private baths for the ultimate bed-to-bath soaking. Add in impeccable "farm and stream to table" kaseki-style meals with attentive service just short of pampering, cozy tatami rooms, and strolling the narrow Shibu-onsen lanes in a yukata and geta (or slippers) for an immersive cultural experience. While there is free and ample wifi, you'll likely want to stow your cell phone and let the worries "back there" stay there while you explore discoveries of a more inner nature. Nearby are snow monkeys, sake brewery & art gallery, craft shops, and temples. What's not to love?
2019년 3월에 2박 숙박함
답변 제공: Shibu Onsen KOKUYA Sho 님, 2019년 3월 27일
Dear Thomas sama Thank you so much for staying with us. We well remember you. You talked with us gently and nicely. We are proud of being host for great and amazing guests Mr.Thomas. Please visit us again soon. Thanks again for your positive and heartwarming message. Best wishes Sho

10/10 - 훌륭해요

Cheung Mun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Sho 님, 2019년 3월 22일
Thank you so much for your staying and giving us positive message. Please visit us again. See you again soon.

10/10 - 훌륭해요

R 님, Adelaide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely beautiful ryokan with beautiful staff. If you are hesitant to book the all inclusive dinner and breakfast , dont be and definitely do it! 11 courses of the most wonderful food and service. Worth every cent! Thankyou for a great japanese experience we wont forget.
2019년 1월에 1박 숙박함