The hotel cleanliness is poor. Very noisy throughout the midnight as you can hear it from upstairs and staircase.
DL
2019년 12월에 1박 숙박함
답변 제공: Tony 님, 2019년 12월 17일
Dear guest:
Welcome to stay and write your review. We need to apologize to you for the inconvenience first. The room is mainly built by the wood, so the room won’t be soundproof enough, we also provide the earplug in the room. About the cleanliness, we will try our best to improve and make it better. We’re truly sorry for what had happened and I want to apologize again on behalf of our team. We look forward to the opportunity to see you again. From Counter staff Tony
Everyone in the property is very nice. The property looks nostalgic with good condition.
Surprisedly it serves great and free breakfast and tea!
The overall experience is awesome!
Chris
2019년 9월에 1박 숙박함
답변 제공: 霞飛音樂城堡櫃檯 CINDY 님, 2019년 9월 8일
Dear Guest,
We sincerely appreciate your great review and we are happy that you fully enjoyed your stay with us.We will be looking forward to welcoming you back!
Kindest regards,
Front Desk Receptionist
Cindy
8/10 - 좋아요
실제 이용하신 고객
2019년 9월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 9월에 2박 숙박함
답변 제공: CINDY 님, 2019년 9월 8일
Dear Guest,
Thank you for your feedback.and we are looking forward to welcoming you back again!
Warm regards
Front Desk Receptionist
Cindy