테라스/파티오

루커리 홀 호텔 여행 후기

4 out of 5
루커리 홀 호텔
Main Road, Worleston, Nantwich, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 461개 이용 후기 중 293개" "
평점 8 - 좋아요. 461개 이용 후기 중 134개" "
평점 6 - 괜찮아요. 461개 이용 후기 중 21개" "
평점 4 - 별로예요. 461개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 461개 이용 후기 중 3개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was impeccable from Rebecca on reception to Tom service and spa team it was effortless to check in both at reception and spa area and nothing was too much trouble My massage with Kelly was also superb The room was fab and the food was spot on highly recommend a stay!
2024년 3월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2024년 3월 5일
Dear Jeremy,Thank you so much for your glowing review! I'm thrilled to hear that your stay with us was fantastic and that you found our service impeccable. It was my pleasure to assist you during check-in, and I'm glad to hear that both our reception and spa teams made your experience effortless.I'm also delighted that you enjoyed your massage with Kelly. She's a valued member of our team, and I'll be sure to pass along your compliments to her.We're delighted that you found your room to be fabulous and enjoyed the spot-on food. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay!If you need anything at all for your next visit, please don't hesitate to reach out.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay and this luxury property. Set in beautiful gardens with great facilities, but made even better by the happy and welcoming staff.
2024년 2월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2024년 3월 5일
Dear Rachel,Thank you for taking the time to share your wonderful feedback following your recent stay at Rookery Hall Hotel & Spa. We are delighted to hear that you had a fantastic experience and that you found our property to be luxurious, with beautiful gardens and great facilities.Our team takes great pride in providing exceptional service, and it's heartening to know that their warm and welcoming attitude enhanced your overall experience. Your kind words will be shared with our team as they serve as motivation to continue delivering outstanding service to all our guests.We look forward to welcoming you back for another fantastic stay in the future.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2024년 1월 24일
Dear Susan,Thank you so much for taking the time to leave us a 5-star rating on Expedia! We are thrilled to hear about your positive experience at Rookery Hall Hotel & Spa.If there are any specific aspects of your stay that stood out to you or if you have any additional feedback, we would love to hear more. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing Rookery Hall Hotel & Spa and we look forward to the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous hotel, the staff here are amazing and can’t do enough for you.
2023년 11월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 12월 3일
Dear Michelle,Thank you for taking the time to share your delightful feedback! We're thrilled to hear that you found our hotel gorgeous and that our staff exceeded your expectations with their amazing service.Ensuring our guests feel welcomed and well-cared for is our top priority, and we're delighted that we could provide you with a memorable experience.Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back to our hotel for another exceptional stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay
Jayne and I loved our stay Staff are fantastic ready to help in any way they could
2023년 11월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 11월 25일
Dear John,Thank you for your delightful feedback! We're thrilled that you and Jayne had an amazing stay with us. Our team takes immense pride in ensuring our guests feel welcome and supported throughout their time here. Should you plan another visit, we'll be more than happy to assist in any way possible. Your satisfaction is our top priority.Looking forward to welcoming you both again soon.

10/10 - 훌륭해요

jade

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 11월 11일
Dear Jade,We're thrilled to receive your perfect 10 out of 10 review! Thank you for choosing us, and we're delighted to hear that your experience was exceptional.It's fantastic that you enjoyed your stay, and we appreciate your positive feedback. If there are specific aspects that made your visit memorable or any team members who went above and beyond, feel free to share—we'd love to celebrate their efforts.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back. Should you have any preferences or requests for your next visit, please don't hesitate to let us know.

10/10 - 훌륭해요

MARGARET

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fabulous stay
We always have a lovely stay here and this is mostly down to the excellent staff who make it there mission to cater for your needs. When tou have any issues they deal with them instantly. recommendations are taken serious and of the two things i mentioned on my last visit was delighted they had been implimented. Well done again to all another fabulous stay
2023년 10월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 10월 24일
Dear Margaret,Thank you for your continued loyalty and for sharing your recent experience at Rookery Hall. We're delighted to hear that our team's dedication to exceptional service continues to make your stays memorable.It's wonderful to know that your recommendations were taken seriously and implemented. We're committed to ensuring our guests have the best possible experience, and feedback like yours is invaluable in achieving that goal.Thank you for your kind words and for choosing to stay with us again. We look forward to welcoming you back for another fabulous stay in the future.

10/10 - 훌륭해요

Jamie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me my wife and 7 month old son have just spent 2 nights at Rookery Hall Hotel and it was amazing. The staff were all so friendly and couldn’t do enough to help. Even getting a cot, bottle steriliser and blankets for my son. The spa treatments are also amazing and well worth the money. Highly recommend the hotel and look forward to staying again in the future.
2023년 9월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 9월 14일
Dear Jamie,Thank you for choosing Rookery Hall Hotel for your recent getaway with your wife and adorable 7-month-old son. We're delighted to hear that your experience was nothing short of amazing.Our team takes great pride in providing a warm and welcoming atmosphere, and it's fantastic to know that you found our staff to be friendly and accommodating. We understand the importance of comfort for little ones, and we're pleased we could provide you with the necessary amenities for your son's stay.It's wonderful to hear that you also enjoyed the spa treatments. We believe in delivering a holistic experience that leaves our guests feeling refreshed and rejuvenated.We're truly grateful for your recommendation and your anticipation of returning to our hotel in the future. We can't wait to welcome your family back and make more memorable moments together.

10/10 - 훌륭해요

Angus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rookery Hall is a stunning place to stay in the Cheshire country-side, I cannot recommend it enough. The staff were an absolute delight as are the views and the food/wine.
2023년 8월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 8월 15일
Dear Angus, Thank you for taking the time to post a fabulous 5 star review following your stay with us. The team work so hard to be friendly, attentive and help our guests to have a wonderful and relaxing experience with us - I'm glad we were able to achieve that and more on this occasion.We can;t wait to welcome you back very soon.

10/10 - 훌륭해요

FRANCIS

2023년 7월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 8월 15일
Dear Francis, Thank you for taking the time to post an incredible 5 star review following your visit with us. We very much hope to welcome you back to Rookery Hall Hotel & Spa soon.

10/10 - 훌륭해요

Nia

2023년 7월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 7월 17일
Dear Nia, Thank you for taking the time to post an incredible 10 out of 10 review following your recent stay with us!We very much look forward to welcoming you back to Rookery Hall soon.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
we wish if there were more choice for the dinner menus,
2023년 6월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 7월 1일
Dear David, Thank you for taking the time to post a fabulous four star review following your recent stay with us. We are always looking for ways to improve our guest experience, feedback like yours allows us to do just that. We look forward to welcoming you back next time.

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 5월 29일
Dear Jill, Thankyou for taking the time to post a fab 10 out of 10 review following your visit with us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was very good and nice facilities but over priced for what it is.
2023년 5월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 5월 26일
Dear Kathy, Thank you for taking the time to complete a post stay review following your stay with us. I'm glad to hear that you enjoyed the service and facilities we offer. I was dissapointed to hear that you feel that we are overpriced given the service and product we provide. Our rates our variable which means particular dates can be much more expensive depending on how busy the hotel is due to supply and demand. We are, however, always looking for way to improve our guest experience so feel free to get in touch with us direct should you have any feedback on ways we can add value to our offering.Thank you again and I hope we have the opportunity of welcoming you back in the future.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent quality of food, excellent attentive staff, very peaceful and tranquil environment. Quality of accommodation was excellent.
2023년 4월에 3박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 5월 8일
Dear Keith, Thank you for taking the time to post a fab 10 out of 10 review following your stay with us. I'm delighted to hear that we were able to provide the relaxing and tranquil retreat that you were looking for. We look forward to welcoming you back to Rookery Hall very soon.

10/10 - 훌륭해요

Peter

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only negative, chilly bathroom room #23 but it's England! ALL staff outstanding, particularly Dan (bar) and Etta (dining room).
2023년 4월에 3박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 5월 8일
Dear Peter, Thank you for taking the time to post an amazing 5 out of 5 review following your stay with us! We are so proud of the team we have here at Rookery Hall; Dan and Eva will be delighted that they were able to make your stay with us so special. Thank you again and we look forward to the opportunity of welcoming you back soon.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very relaxing
Thoroughly enjoyed our stay. Very peaceful and relaxing environment with amazing food. All staff were very friendly and attentive. Can’t wait to stay again.
2023년 4월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 4월 8일
Dear Joe, Thank you for taking the time to score Rookery Hall an amazing 10 out of 10 following your stay with us! We are really proud of the team we have here at Rookery Hall and the friendly welcome that we give to our guests; it is great to hear that this does not go unnoticed.We very much look forward to welcoming you back in the near future for your next getaway.

10/10 - 훌륭해요

Andrew

2023년 4월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 4월 25일
Dear Andrew, Thank you for taking the time to post an amazing 5 out of 5 review following your stay with us!We very much look forward to welcoming you back to Rookery Hall soon.

10/10 - 훌륭해요

TOBIAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
From start to finish the level of service was absolutely amazing. The spa was clean and welcoming, with even a last minute treatment booking slot for both of us which was a lovely treat. The seasonal menu option looked amazing but we opted for more casual dining in the bar/lounge area where all the staff were super attentive and went the extra mile for my girlfriends birthday surprise. Feature room was amazing! Everything so clean and comfortable with the extra added view of the garden. Definitely recommend to anyone considering but maybe book some treatments in advance if you don’t have the same luck as we did.
2023년 2월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2023년 2월 24일
Dear Tobias, Thankyou for taking the time to post such a generous and thoughtful review following your stay with us. It really is a delight to hear that we were able to deliver the attentive and friendly service we so strive for. I'm also delighted to hear that we were able to make your girlfriends birthday suprise that bit extra special - March really is a breathtaking room.We look forward to welcoming you back for your next special occasion or little getaway.

10/10 - 훌륭해요

Amanda

2023년 1월에 2박 숙박함

4/10 - 별로예요

Michelle

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
The room in the hotel was awful - no better than a travel hotel - we laid £360 for the night and was very disappointed indeed - had we booked direct through the hotel we could have had a beautiful room for less or the same price - I have lost faith in booking through hotels.com
2023년 1월에 1박 숙박함
답변 제공: Kind Regards, Rebecca Assistant Reception Manage 님, 2023년 2월 24일
Dear Michelle, I was dissapointed to read of the issues you encountered during your stay. It is my understanding that we have now been able to resolve this matter for you.We are very much looking forward to your upcoming stay with us where I am certain we will restore your faith in the value and offering we provide at Rookery Hall.

10/10 - 훌륭해요

Kieran

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Jeanette

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely escape
Incredible post Christmas one night escape with the hubby. Lovely stay, comfortable room.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Kris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

david

2022년 11월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2022년 11월 20일
Dear David, Thankyou so much for taking the time to post a fabulous 10 out of 10 review following your stay with us!We very much look forward to seeing you soon.

4/10 - 별로예요

Louise

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Susan

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Lucy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2022년 9월 10일
Dear Lucy, Thankyou for your incredible 10 out of 10 review following your visit with us. I'm glad we were able to deliver the high standards we strive for. We can't wait to welcome you back to Rookery Hall next time.

4/10 - 별로예요

V A

2022년 8월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2022년 9월 10일
Dear V A, I was dissapointed to see your 4 out of 10 review. Please feel free to contact us direct should you wish to share any specific feedback and we would be happy to discuss this with you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing stay
Stayed here many times previously before covid always relaxing. Many upgrades to decor, bedrooms and bar area Having use of the spa makes the stay perfect.
2022년 8월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2022년 9월 10일
Dear Anonymous, Thankyou for posting a 10 out of 10 review following your most recent stay with us. I'm glad you like the sympathetic but stylish upgrades to decor throughout the hotel. It's also great to hear that we were able to deliver the high standards you know us for. We can't wait to welcome you back to Rookery for your next return stay!

10/10 - 훌륭해요

Mark

2022년 8월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2022년 9월 10일
Dear Mark,Thankyou for a wonderful 10 out of 10 review following your visit with us. We look forward to welcoming you back next time.

10/10 - 훌륭해요

David

2022년 8월에 1박 숙박함
답변 제공: Rebecca Ward Assistant Reception Manager 님, 2022년 9월 10일
Dear David, Thankyou for taking the time to post a fab 10 out of 10 review following your visit with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay Only small point they offered a turn down at 7 pm this never happened But good dinner and stay was very comfortable
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely wonderful hotel and even better restaurant. Having stayed elsewhere in the area recently, I moved to this property the second week of my journey. Even though both hotels were rated similarly, I can tell you there is no comparison. The attention to detail here is top notch in everything they do from the grounds, rooms and common areas to the staff cleaning your room. In my opinion he restaurant is worthy of a Michelin star for their creativity, quality and service. Try the tasting menu with the wine pairing for an amazing culinary experience.
2022년 3월에 5박 숙박함

10/10 - 훌륭해요

Maxine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fabulous stay!
The hotel was lovely, clean and the staff couldn’t do enough- really excellent service. Good COVID measures in place too. We ate in the restaurant and the food was really good. Overall a great stay and would highly recommend.
2021년 12월에 2박 숙박함
답변 제공: Rebecca Ward, Assistant Reception Manager 님, 2022년 1월 19일
Dear Maxine, Thankyou for taking the time to post such a wonderful review following your stay with us! We are so proud of the team we have here at Rookery Hall - I know that they are always going the extra mile to make our guest experience extra special; it's so good to hear that this was felt during your stay. Our kitchen team are very talented and change the menus seasonally - hopefully we can invite you back soon to try some more of their culinary delights soon. Thankyou again for taking the time to post a review following your stay with us and we look forward to welcoming you back soon. Yours Sincerely

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent daily break
Despite air conditioning not working in the room was an amazing trip away. Food was out of this world, facilities were great and little touches for kids like cookies and milk at bed made it magical
2021년 12월에 1박 숙박함
답변 제공: Rebecca Ward, Assistant Reception Manager 님, 2022년 1월 19일
Dear Natalie, Thank you for taking the time to post a wonderful 10 out of 10 review following your stay with us. We love to add the little touches that make your stay extra special so it's good to hear that we did just that with the milk and cookies for the little ones. Our kitchen team are very talented and have very recently changed the Restaurant Tasting menus and will be changing the A La Carte menu very soon - it would be lovely to welcome you back to sample the new culinary delights we have to offer. Thankyou again for taking the time to post a review following your stay and we look forward to welcoming you back in the future! Yours sincerely

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely setting, convenient for touring area and visiting friends.
2021년 11월에 2박 숙박함
답변 제공: Rebecca Ward, Assistant Reception Manager 님, 2022년 1월 2일
Hi Ann, We're so happy to hear you enjoyed your stay with us whilst exploring the local area and visiting friends and would like to thank you for posting a wonderful 5 star review. We look forward to welcoming you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Faultless
Perfect overnight break. Staff were professional and friendly. Bed was very comfy and the spa was quiet and very clean.
2021년 11월에 1박 숙박함
답변 제공: Andrea Shreiber 님, 2021년 11월 23일
Dear Anonymous, Thank you for taking the time to complete our post stay survey following your recent stay with us. I was pleased that so many areas scored so highly and to see that we met your expectations overall. We share all feedback with the team and I know they will also be very happy to read your review. When looking to return, feel free to contact me directly. Thank you again and we look forward to welcoming you back in the future. Yours sincerely, Andrea Shreiber Front Office Manager

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Rebecca Ward, Assistant Reception Manager 님, 2022년 1월 2일
Hi Richard, Thankyou for taking the time to post an amazing 10 out of 10 review following your stay with us. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff team were all very friendly and couldn't be more helpful with any request we had.
2021년 10월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2021년 11월 1일
Thankyou for taking the time to post a review after your stay with us! We look forward to welcoming you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2021년 10월 14일
Thankyou so much for taking the time to post a review following your stay with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel
Great stay, friendly and professional staff. Food was amazing too. All the facilities were on hand and exceptional. Highly recommended. Will definately return
2021년 10월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2021년 10월 11일
Thankyou for taking the time to review your stay with us, we look forward to welcoming you back soon!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Nice grounds
Felt service a bit haphazard and was a little disappointed with food, guess expectation was too high. But room clean and hotel grounds nice. Staff at reception very friendly.
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Emma

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel takes full payment in advance
The hotel room has the rear of the building had fabulous views across the Cheshire countryside. The quality of the service was excellent and the food, imaginative, beautifully presented and a really good standard. Breakfast was good but let down by airline standard pastries but the service again was professional and friendly. The TV in the room was standard hotel fare with no HD channels - disappointing given the price point of the room. The hotel take the full payment in advance - with Hotel.Com having nothing on their website to this effect which felt very misleading. The spa facilities were good, clean and well maintained
2021년 8월에 1박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2021년 9월 30일
Thankyou for your lovely following your stay with us. The team imparticular will be pleased to hear your comments on the excellent service they provided to make your stay special. We're always looking to provide excellence to our guests in all departments so the other points you've made will be discussed with the team. Thankyou again for taking the time to leave a review and we look forward to welcoming you back again soon!

8/10 - 좋아요

Breda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mini break
Lovely break, in the countryside, pool and spa on site
2021년 8월에 2박 숙박함
답변 제공: Rebecca - Assistant Reception Manager 님, 2021년 9월 30일
Thankyou for your feedback! We're glad that you enjoyed your stay with us and look forward to welcoming you back soon.

4/10 - 별로예요

Thomas

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sadly did not fulfill our expectations!
The Good - Rooms very comfortable and clean Swimming pool, sauna and steam room facilities excellent The Bad - Lack of spa treatments for residents (only 2 slots available in 3 day stay) Really poor service in the restaurant. Food not as ordered or items forgotten and very slow service
2021년 7월에 3박 숙박함
답변 제공: Rookery Hall Hotel & Spa 님, 2021년 8월 6일
Hello Thomas I'm so sorry that your stay did not live up to expectations. Since re-opening following lockdown, we have been working hard to rebuild our teams in all areas of the hotel but we're not quite there yet. Thank you for your feedback as it really does help us to improve our service.