3 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(미국 요리)

카르네로스 리조트 & 스파 여행 후기

5 out of 5
카르네로스 리조트 & 스파
4048 Sonoma Hwy, Napa, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 308개 이용 후기 중 218개" "
평점 8 - 좋아요. 308개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 308개 이용 후기 중 24개" "
평점 4 - 별로예요. 308개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 308개 이용 후기 중 8개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jieun

2019년 12월에 2박 숙박함

8/10 - 좋아요

Aimee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Edward Costa 님, 2024년 3월 21일
Dear Aimee,We are delighted to have been your chosen hotel during your recent stay in Napa Valley. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

ALLAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent personal service
2024년 2월에 1박 숙박함
답변 제공: Edward Costa 님, 2024년 2월 15일
Dear Allan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Julia

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I had been to Carneros a couple times, but we recently brought our 5 year old daughter along and it was one of the best holidays we’ve ever taken as a family. The resort typically feels like an adult space, so its ability to transform into a family friendly cozy spot is pretty remarkable. I appreciate how subtly they work in options and activities for kids while they maintain a quiet, peaceful environment. We toured the property’s bee hives and gardens and were spoiled by COO Michael Ford there and then throughout the rest of our trip. We went on the Little Green Thumb garden tour with Chef Jeffrey Jake. My daughter and I had the most amazing afternoon with him while my husband enjoyed the spa. We had anticipated needing to leave the resort throughout the long weekend to keep our daughter occupied, but there was so much to do and eat and enjoy onsite that we hardly touched our car. Everyone left the vacation relaxed, recharged and bonded. Also depressed since we didn’t want to go. Thank you, Carneros, we can’t wait to see you again!
2024년 2월에 2박 숙박함
답변 제공: Edward Costa 님, 2024년 3월 5일
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Helen

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love how kid and dog friendly the resort and staff are!
2024년 1월에 1박 숙박함
답변 제공: Edward Costa 님, 2024년 1월 15일
Dear Helen,Thank you for taking the time to relay feedback regarding your recent stay with us in Napa Valley. We take your feedback to heart and will continue to strive to deliver the highest level of customer service for all members of the family. Please let me know if your travels return you to our beautiful wine country, as I will personally assist to ensure another wonderful stay.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful resort. Our second stay there. However it is a bit outside of the valley.
2023년 12월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 12월 28일
Dear Nicole,Thank you for taking the time to write a review. We are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 12월 28일
Dear Rebecca,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Morgan

2023년 11월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 12월 28일
Dear Morgan,Thank you for staying at Carneros Resort and Spa. We hope you choose to create more memories with us whenever your travels bring you back to Napa Valley.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Goldie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 12월 28일
Dear Goldie,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 - 좋아요

Maiyer

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel and property was beautiful but with the cold season, we felt the temperature of large pools should've been adjusted to fit the season so we could enjoy it more to make our money worth. Our bed was not comfortable at all. We woke up being stiff for two days during our stsy.
2023년 10월에 2박 숙박함
답변 제공: Edward Costa 님, 2023년 11월 16일
Dear Maiyer,We appreciate your business and value your honest feedback. Your comments have been shared with the resort team as a critical way of understanding how we can improve. We hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Ari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience. Our concierge, Nina, was amazing. Farm restaurant was fantastic. Availability of hydration/drinks was limited. We loved our stay
2023년 10월에 4박 숙박함
답변 제공: Edward Costa 님, 2023년 10월 20일
Dear Ari,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Julia

2023년 9월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 10월 4일
Dear Julia,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your kind review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 8월 21일
Dear Carolyn,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your review. It was truly our pleasure to serve you.Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Dina

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Edward Costa 님, 2023년 9월 14일
Dear Dina,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Steve

2023년 7월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 7월 28일
Dear Steve,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Edward Costa 님, 2023년 7월 6일
Dear Keith,We are delighted you chose Carneros Resort and Spa for your Napa Valley getaway. Thank you for your wonderful review. It was truly a pleasure to serve you.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 4월 25일
Dear Thomas,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Edward Costa 님, 2023년 4월 25일
Dear Kristen,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We are delighted your experience at Carneros was a special one. Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Adam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The relax factory
Complete and exactly what was needed
2023년 4월에 1박 숙박함
답변 제공: Edward Costa 님, 2023년 4월 10일
Dear Adam,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Lucine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well kept property with beautiful cottages
답변 제공: Edward Costa 님, 2023년 1월 17일
Dear Lucine,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Kristi

좋아요: 직원 및 서비스, 객실의 편안함
Very sad quality of stay
Really disappointed for the first time coming here. Checked in with manager and asked for late check out as my gold status allows and was told yes and I had til 2pm to check out. My husband and I went up to pool/bar and came back at 12:00 and were locked out! Called manager and she said she knows I had late check out and would send someone with a key. The kid came opened the door and drove away? We still had 2 hours availability but now our keys didn’t work so we couldn’t go back to the poolside bar because we’d be locked out again! We packed and left room to go inside and tell the manager and she said it was an error but offered nothing to make it right. Also we kept smelling rotten food in bathroom and we opened cabinet under sink and the people who stayed in room before we arrived trash with food containers was stuffed under sink instead of maids throwing away? A 1000.00 a night room should never have this sort of mess ups. Makes me wonder if the room truly was Covid acceptance cleaned. So very disappointing as we love this place but manager should’ve offered compensation for the poor quality of service we received.
Prior guests trash under the sink!
2022년 12월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 12월 27일
Dear Kristi,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Incredible and not
It could be a wonderful place. I needs a lot of updating. FARM restaurant is AMAZING!!!! Nice job. The Rooms need updating badly. The out door bath tub is incredible!!! Worth the stay alone! We soaked and watched the stars and a meteor shower it was wonderful. I hope they update the rooms - If so I will definitely be back
2022년 12월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 12월 19일
Dear Kevin,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that all areas of your stay were not exceptional. Please know we take your feedback to heart and will address the issues you mentioned.We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Alexis

좋아요: 직원 및 서비스
별로예요: 청결 상태
Disappointed upkeep at Carneros
We’ve stayed at Carneros probably a dozen times over the decade and it’s always been a favorite. You can’t beat the grounds and charm. However we were very disappointed with the quality now for the price - no updates in 10+ years. The hill top hot tub wouldn’t be acceptable at a Hampton Inn much less a $1500+ a night resort. It’s disgusting. The tile is broken, it’s dirty and rusty, discolored and needs to be replaced. The mattress in our room was very old and had dip and valleys from years of use. Not a comfortable sleep. There were ants and human hairs all over our room, in the shower and the bed. Room was warn with dented, dirty walls and chipped furniture. TVs and room tech is very dated and needs replacement. Again, maybe acceptable for a $300 hotel but not for Carneros. Service was lovely and food and spa is great but really feels like ownership is squeezing blood from a rock trying to maximize profit without bothering to do needed updates. Sad that a favorite is loosing charm and status that could so easily be addressed with small updates.
2022년 11월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 11월 27일
Dear Alexis,Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to sincerely apologize for the disappointing visit at our resort. I would greatly appreciate the opportunity to speak with you further. We hope to have the opportunity to welcome you back to Carneros Resort and Spa. Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Abby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Joann

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Staff was not receptive to requests or needs when call made- it would take them 30 minutes or they never showed up when we had called for a wine opener! And it was not busy at this resort while we stayed. Room was dusty upon arrival. But beautiful hilltop pool and good service at their bar area!
2022년 9월에 3박 숙박함
답변 제공: Edward Costa 님, 2022년 9월 12일
Dear Joann,Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay….amazing food at Farm and attentive staff. Always a favorite.
2022년 9월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 9월 7일
Dear Donald,Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon.Sincerely, Edward CostaManaging Director

10/10 - 훌륭해요

Kristi

2022년 9월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 9월 8일
Dear Kristi,Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon.Sincerely, Edward CostaManaging Director

6/10 - 괜찮아요

Donna M

좋아요: 직원 및 서비스
Arrived and the bed looked liked it had been slept on. The entry pad didn’t work for any keys because the door had been locked from the inside and the back door was ajar, lock didn’t work. Went outside to take a sun bath, and there were drones flying over us! The heated floor in the bathroom reached extremely high temperatures and the thermostat didn’t work. Everything was reported, and hopefully fixed. Probably wouldn’t go back, but I’m sure others have had better experiences.
2022년 8월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 8월 17일
Dear Donna, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. We hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 8월 5일
Dear David, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. We hope to have the opportunity to welcome you back again soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, quaint but also luxury
2022년 7월에 3박 숙박함
답변 제공: Edward Costa 님, 2022년 7월 20일
Dear William, Thank you for taking the time to write such a wonderful review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

8/10 - 좋아요

ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carneros Resort and Spa has a lovely restaurant (The Farm), friendly staff and nice chalet style rooms. I've given up on the Spa (it's 50:50 whether they'll answer your emails) but there are plenty of alternatives in the area. We chose the "Suite" this time around which was a waste of money (actually just two, separate chalets). That said... we always enjoy our stay there and the treat of dining at the Farm.
2022년 6월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 6월 10일
Dear Ian, It was our pleasure to welcome you to Carneros Resort and Spa. We strive to provide our guests with a relaxing and memorable experience, and I am pleased you enjoyed your stay and dinner at FARM. Thank you for taking the time to comment following your recent visit. Your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very much enjoyed our stay
2022년 5월에 4박 숙박함
답변 제공: Edward Costa 님, 2022년 7월 20일
Dear Patricia, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and we hope to welcome you back soon. Sincerely, Edward Costa Managing Director

6/10 - 괜찮아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, but rooms are old and outdated. For the price I expected quite a bit more.
2022년 5월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 5월 9일
Dear Alexander, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

8/10 - 좋아요

Misha

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the pool and the room that we stayed in. All was clean and well laid out.
2022년 4월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 5월 4일
Dear Ann, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

8/10 - 좋아요

Kevin Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful. Dining options were limited at times due to staffing issues. Reception and Concierge staff were great. Cottage was lovely but indoor seating for 2 would have been great due to the weather. There was only 1 chair in cottage.
2022년 4월에 7박 숙박함
답변 제공: Edward Costa 님, 2022년 4월 26일
Dear Kevin, Thank you for taking the time to share your experience, and for being our guest at Carneros Resort and Spa. I am pleased you enjoyed your stay. Please know your constructive feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa very soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

chloe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The private cottages were incredible and the grounds were picturesque.
2022년 3월에 2박 숙박함
답변 제공: Edward Costa 님, 2022년 3월 22일
Dear Chloe, Thank you for taking the time to write a review, and for being our guest at Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. We hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unique experience - your own little luxury house
Simply amazing. Unlike hotels where you share walls between people, this is your own HOUSE - with a fireplace, backyard and indoor/outdoor shower in the back. The entire place is so unique, I just don't see how it compares to any other accomodations in the area.
2022년 2월에 3박 숙박함
답변 제공: Edward Costa 님, 2022년 2월 21일
Dear Eric, We truly thank you for this wonderful review of your experience at Carneros Resort and Spa. Please know your thoughtful comments have been shared with our team. We hope to welcome you back to Napa Valley very soon. Sincerely, Edward Costa Managing Director

6/10 - 괜찮아요

Shannon

단체 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
I’d skip this place.
Needs updating and new mattresses. Very uncomfortable and dirty room. Glasses were dirty and the amount of gnats in the room was unbelievable. Disappointed in the condition of a room at this price. The public area of property is nice. Room service was kind but the food wasn’t very good.
2022년 1월에 1박 숙박함
답변 제공: Edward Costa 님, 2022년 1월 24일
Dear Shannon, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

2/10 - 너무 별로예요

Jennifer

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
The property seemed short-staffed and was not responsive to requests.
2022년 1월에 3박 숙박함
답변 제공: Edward Costa 님, 2022년 1월 18일
Dear Jennifer, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I am sorry to see that your stay was not exceptional. I would appreciate the opportunity to speak with you further. We hope to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

4/10 - 별로예요

Chris

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Not worth staying here until service level returns
Not-so-good. Rooms are very high priced so you expect the level of service to match. Really poor service at the restaurant although the food was high quality.
2021년 12월에 1박 숙박함
답변 제공: Edward Costa 님, 2021년 12월 28일
Dear Chris, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Madhubanti

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property. Fantastic guest services.
2021년 11월에 2박 숙박함
답변 제공: Edward Costa 님, 2021년 11월 8일
Dear Madhubanti, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

4/10 - 별로예요

Claudia

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
For a luxury property, our stay was disappointing. The grounds are beautiful and the pools themselves are lovely. But the service was far below par: we had unhelpful or snobby hostesses who explained that long wait times and a fully booked restaurant precluded sit down service even when the restaurant was half empty; waiting inordinately long times for wait staff to assist us at the pool even as they seemed to help others around us. Food was only so so with the exception of Farm (though see hostess comment). Amenities in the rooms were broken. And the lack of any shuttle service being offered to take guests to wineries across the active highway - all these things contributed to a very poor and disappointing experience, considering the amount of money that was charged for the privilege.
2021년 10월에 3박 숙박함
답변 제공: Edward Costa 님, 2021년 10월 5일
Dear Claudia, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly, as we hope you will provide us the opportunity to connect with you and discuss further. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Robi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
How clean and quiet it was. The cottages are so comfortable and beautifully decorated.
2021년 9월에 1박 숙박함
답변 제공: Edward Costa 님, 2021년 9월 27일
Dear Robi, Thank you for choosing Carneros Resort and Spa. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property!
2021년 9월에 3박 숙박함
답변 제공: Edward Costa 님, 2021년 9월 7일
Dear Kathryn, Thank you for choosing Carneros Resort and Spa, and for taking the time to share your experience. We are delighted that you enjoyed your stay with us, and hope to welcome you back soon. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Randy

2021년 9월에 3박 숙박함

8/10 - 좋아요

Vivian

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This was our second time staying at Carneros—while we love the location and the property, the service left much to be desired this time. When we checked in, the front desk let us know that someone with an American Express was in our assigned room with a special 4p check out time (4p is the check in time for guests in general). The hotel was also fully booked so when we arrived early at 12:30p, the front desk bumbled around trying to explain we probably wouldn’t get our room until 5p. Less than 10min later, they offered us a For a the nightly room price, here are the things I’d expect:
2021년 8월에 1박 숙박함
답변 제공: Edward Costa 님, 2021년 9월 27일
Dear Vivian, Thank you for taking the time to share your feedback, and for being our guest at Carneros Resort and Spa. I would like to apologize for the disappointing visit at our resort. Please know your feedback will be used to help us make improvements. We hope to have the opportunity to welcome you back to Carneros Resort and Spa in the future. Sincerely, Edward Costa Managing Director

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함

4/10 - 별로예요

Will

2021년 7월에 2박 숙박함