While staying at this hotel, I found out they knowingly permit pr*stitution in their “family friendly” hotels. Not only that, but also that they continue to allow and facilitate the purchase of alcohol from their bars to the point of severe intoxication, and allow these guests to verbally berate, physically attack and break into other guest rooms with little to no recourse. While their breakfast is consistent, I value my safety, my husbands safety, and the safety of my 2 children more.
Not only was my family assaulted in the “safety” of the atrium and followed to our room by a the female guest who was out of their mind, we were not followed up with by staff, we had to call the police ourselves to have her arrested and removed, we were told that they were “sorry for the frustration” and merely comped the single night of the attack, when we stayed on site for 4 days. We were told by the Manager Quentin that the assailant guest and her male partner were no longer at the hotel, and wouldn’t be able to get in. We were also lied to as the male guest was back, provided his keys and welcomed back the very next morning. We asked that a guard be posted inside our building that night, and were told a guard would be in and out of the building, only seeing an elderly out of shape man with a badge seldom in our building.
Our safety, sanity, and well being was very clearly, no concern.
Shame on Hilton. Shame on Embassy Suites. Shame on management (Quentin). Shame on ownership.