실내 수영장, 야외 수영장

로만 스파 핫 스프링스 리조트 여행 후기

2.5 out of 5
로만 스파 핫 스프링스 리조트
1300 Washington St., Calistoga, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 267개 이용 후기 중 126개" "
평점 8 - 좋아요. 267개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 267개 이용 후기 중 36개" "
평점 4 - 별로예요. 267개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 267개 이용 후기 중 8개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Elaine

좋아요: 청결 상태
별로예요: 직원 및 서비스
It very accommodating, there was no spa service on Sunday or Monday.
2024년 2월에 2박 숙박함
답변 제공: Roman Spa Guest Services 님, 2024년 2월 20일
Elaine,I'm sorry we did not meet your expectations during your stay. Our spa was completely booked for the weekend being a holiday and we are closed on Monday's. We always suggest booking spa appointments at least 2-3 weeks in advance, especially for a holiday period.

2/10 - 너무 별로예요

Adarsh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean. No daily house keeping. Not worth the cost.
답변 제공: Roman Spa Staff 님, 2024년 1월 15일
I'm sorry we did not meet your expectations during your stay. Upon daily request, our housekeeping provides trash, towel and amenity replacement as stated in the room.

2/10 - 너무 별로예요

Bruno

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Go somewhere else, total rip off.
2023년 11월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 11월 26일
Bruno,I'm sorry your stay didn't go well for you with your partner and we had to involve the police. Clearly, your expectations were not met. All the best.

10/10 - 훌륭해요

Dirk

2023년 10월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 11월 26일
Dirk,Thank you for the 5 out of 5 feedback. I'm so glad we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

4/10 - 별로예요

james

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Happy Birthday Trip !
Jack hammer and construction during our stay by the mineral pools. The hot water system was broken and the pool’s were cold . Going to a Hot Springs Spa with cold pools makes me wonder why they didn’t offer a free return visit in the future? They offered late check out to use their cold pools? They offered a 30% off coupon but couldn’t even deliver that as we checked out.
2023년 10월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 10월 10일
James, our apologies over the broken hot water pipe which occurred earlier that day. Due to the hot, sunny day and the current hot water in the pools, they were warm until after 6 pm. At that time when they tested the repair, unexpectedly the new pipe split down the middle which is virtually unheard of in the plumbing industry. New pipe was purchased early the next morning, the repair was complete with hot water flowing by noon. We did offer a late check out but also sent you a GC discount for a future stay, which should have been received by now. If not, please let us know. Again, we apologize for the situation, our team worked diligently to complete the repair as quickly as possible. We look forward to serving you in the future.

8/10 - 좋아요

Tamio

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
カリストーガ
カリストーガでの滞在。ホテルはまずまず。スーパーがすぐそばに有るのは便利だ。
2023년 9월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 9월 8일
Thank you for the feedback, I'm glad you enjoyed your stay. I hope we have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
tranquilty
this was centrally located so we could walk everwhere we wanted to go or just relax in the wonderful pools. very tranquil
2023년 8월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 8월 7일
Thank you for your feedback. I'm so glad to hear we met and hopefully exceeded your expectations. Indeed, our natural mineral pools are very relaxing, I'm happy you were able to spend time soaking. We look forward to serving you again in the future.

10/10 - 훌륭해요

Anatoliy

2023년 7월에 3박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 8월 2일
Thank you for the rating of 10. I'm glad to know we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

8/10 - 좋아요

Roberta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the fact there was no cleaning of the rooms, unless we asked. An early check in cost. The pool was to hot. Otherwise, the staff and the the resort itself was excellent.
2023년 7월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 8월 2일
I'm sorry we did not fully meet your expectations related to requested housekeeping service. Our geothermal pools are naturally heated and thus we fluctuate the temperatures between 92-96 degrees and do not have a cold plunge pool. I am happy to know you felt our customer service and overall resort was excellent. We hope to have the opportunity to serve you again in the future- maybe during the winter when the pools will feel very soothing at the warmer temperatures.

10/10 - 훌륭해요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 6월 29일
Thank you Marco,We are so happy to know we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

6/10 - 괜찮아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Basically, a 1970s style motel with an in-wall AC unit. not worth the $300 per night price.
2023년 6월에 3박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 6월 19일
Andrew, I'm sorry we didn't meet your expectations. I do hope you enjoyed our lush landscaping and our 3 natural geothermal pools.

6/10 - 괜찮아요

Caroline

2023년 5월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 6월 19일
I'm sorry overall we didn't meet your expectations. I do hope you enjoyed our lush landscaping and 3 natural geothermal pools.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All in all we enjoyed to room and the resort AC was week Auto shutoff kept the room from cooling off Pillows are hard. Would suggest more in the closet
2023년 4월에 3박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 5월 1일
Hello Mike, thank you for your review. My apologies if the A/C wasn't working properly. I'm also sorry our 2 types of pillow selections didn't meet your expectations. We do have additional pillows in each closet, but are happy to provide additional ones upon request. I hope we have the opportunity to serve you again in the future.

2/10 - 너무 별로예요

nc

별로예요: 청결 상태, 직원 및 서비스
2023년 4월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 5월 9일
I'm sorry to see we did not meet your expectations by your rating. We strive to provide a positive experience to each of our guests and would like to hear more if you would be willing to contact us directly with your concerns.

8/10 - 좋아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was good, walking distance from the main street. Lots of flowers and good thermal swimming pool. The only bad thing is that the buildings have a very poor insulations and you can hear the people talk on the floor below.
2023년 4월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 4월 17일
Thank you for your feedback. I'm glad you enjoyed your stay overall. My apologies if the guests below were too loud and could be heard. We look forward to serving you again in the future.

10/10 - 훌륭해요

Mihoko

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
温泉は良かったです。
2023년 4월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 4월 11일
Thank you for the 5 star review. I hope we have the opportunity to serve you again in the future.

6/10 - 괜찮아요

Farooq

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Would’ve been good for half the price. Room and spa very basic. Massage was fantastic!
2023년 3월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 4월 11일
We appreciate your feedback, I'm sorry we didn't meet your expectations. I do hope you enjoyed our 3 natural geothermal pools and thousands of tulips and daffodils. We're also glad to hear you had a "fantastic" massage.

10/10 - 훌륭해요

Ellen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A friendly, comfortable place whose pools are kept to a very high and satisfying standards. Staff seemed happy to work there.
2023년 3월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 3월 20일
Thank you for your kind comments. We are glad to hear we met and hopefully exceeded your expectations. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Gladys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
2023년 2월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2023년 3월 20일
Thank you for your comments. My apology for the lengthy delay. We appreciate the 5 out of 5 rating and hope we have the opportunity to serve you again in the future.

8/10 - 좋아요

Clara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Lucy

2022년 11월에 1박 숙박함

4/10 - 별로예요

scott

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs a big update
The hotel sorely needs an update. It is a roadside hotel with some of the same bathroom fixtures since the 50s and hobbled together until now. The windows are thin. We would hear the bed squeaking a room above and the room rate was shockingly high for such a place. The pool is intentionally overheated -- I could not stay in it without sweating. No service came to our room the entire time (Covid rules) On the positive - it is just off the center of Main Street Calistoga. The farmers market is right out your door. You will know because the windows are so thin you'll hear them setting up. But is in a fantastic small town.
2022년 9월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 9월 13일
I'm sorry we did not meet your expectations, we never wish to disappoint. Our resort was first built in 1976 with numerous phases of additional buildings throughout the next several years and the most current building in 2012. I'm sorry our natural geothermal pools which run between 92-104 were too warm for your comfort, our guests love the natural waters and are not in search of a cold pool. We continue to follow the American Hotel Association guidelines related to stayover service but provide contactless exchange whenever requested. Once again, I'm sorry we didn''t meet your expectations and that we will not be able to serve you again in the future.

4/10 - 별로예요

Volker

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2022년 8월에 1박 숙박함

4/10 - 별로예요

Kate

2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Nancy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Had to upgrade to get a down floor unit. Shower/bath drain was clogged and not one drip of water would go down. It would ave beenpretty obvious to housekeeping if they had cleaned the tub.
2022년 8월에 1박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 8월 11일
I'm sorry we did not meet your expectations. Since your reservation did not indicate a need for a first level, we were unable to determine that prior to arrival and thus no other single-bedded units were available on the first level. Our housekeeping does an excellent job and thoroughly cleaned your room including the bathroom. I'm sorry the tub drain must have flipped down for you since we have checked the tub and it drains without issue. We would also have been happy to have maintenance or housekeeping address the issue for you had we been made aware. Again, my apologies that our facility was not desirable for you at any level despite our lush gardens and 3 natural geothermal pools.

10/10 - 훌륭해요

Yuriy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great relaxing time in Roman Spa Hot Springs.
2022년 8월에 1박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 8월 9일
Thank you for the 5-star review. We are happy to know you fully enjoyed your stay. We look forward to serving you again in the future.

8/10 - 좋아요

Sarahelen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about it but it’s not fancy. Wish I could give it 4.5 stars. I would definitely stay there again if in Calistoga.
2022년 8월에 1박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 8월 7일
Thank you for your feedback. I hope you enjoyed our 3 geothermal pools and lush landscaping. We look forward to serving you again in the future.

4/10 - 별로예요

Paolo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
An overpriced motel
This is a motel renewed on the outside, the right price would have been half of what they charge. Rooms are just old not renewed with a vintage feeling as some reviews state. Still moquette on the floor and windows like AC. On the plus
2022년 7월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 7월 27일
I'm sorry to hear we did not meet your expectations, we never wish to disappoint. The price paid for the stay includes not only your room but the lovely lush gardens and 3 geothermal pools. I do hope you enjoyed soaking in our authentic mineral water.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the beautiful gardens and patio areas. Friendly staff and relaxing atmosphere.
2022년 7월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 7월 27일
Thank you Maria, I'm glad to hear you enjoyed your stay with us, we look forward to serving you in the future.

10/10 - 훌륭해요

MOIRA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice
Comfy beds, small full kitchen with large fridge, air conditioning, and lots of outside tables and chairs to relax in.
2022년 7월에 2박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 7월 18일
Thank you for the feedback, I'm so glad to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lovely place
A lovely hotel, just off the Main Street of Calistoga, brilliant for walking to restaurants, shops etc. Room a bit dated but good value, the gardens and spa are amazing so well kept. A relaxing stay.
2022년 7월에 3박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 7월 18일
Thank you for your feedback and sharing of images of the property. I'm glad you enjoyed your stay with us and were able to relax. I hope we have the opportunity to serve you again in the future.

6/10 - 괜찮아요

Jose

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
The room
2022년 7월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 7월 14일
I'm sorry to hear your stay with us only ranked a "6". I do hope you enjoyed our lushly planted gardens and our geothermal pools.

4/10 - 별로예요

America

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This property had very nice hot springs and was centrally located to shopping and dining. However, the condition of the room was dismal. It felt more like a cheap motel than a Calistoga resort. The kitchenette and bathroom were very outdated. Also, they don't allow children under 18 years old but when we got there two kids were splashing around in the pool. I love kids, but these are thermal hot springs so it's supposed to be a meditative, quiet experience rather than a water park. Overall a horrible room for the $427 I paid for 1 night.
2022년 7월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 7월 14일
My apologies that we disappointed which is never our intent. I'm sorry to hear you felt the classic rooms were not to your satisfaction. In reply to your observation about children, we accept children over the age of 4 who are well-behaved, however, we only book those reservations directly and not through the OTAs. Our pools are considered "relaxing," "social", and "restorative," we do not advertise them as "quiet and meditative", but indeed, we are not a water park and will inform parents and kids of the rules. Again, my apologies that we did not meet your expectations.

10/10 - 훌륭해요

kiet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love how welcoming the staffs are. The pool area was very relaxing. Very nice stay there.
2022년 7월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 7월 5일
Thank you for your kind comments. We are so glad to hear you enjoyed your time with us. We look forward to serving you again in the future.

6/10 - 괜찮아요

Christen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is in a great location, but it is very old. Old carpet, old tile, old kitchen, old bathroom, etc. There were long hairs in the bathtub when we arrived, and there was a roach in our bathroom our second night. The walls are thin, and we could hear our neighbors banging around early Sunday morning. We will not be returning.
2022년 6월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 6월 13일
I'm sorry we didn't meet your expectations, it is never our intent to disappoint and clearly we did on several levels. We respect your decision to never return and wish you the best.

10/10 - 훌륭해요

Fred

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Linda

단체 여행, 가족 여행
좋아요: 직원 및 서비스
Excellent in every respect!!!
2022년 5월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 6월 13일
Thank you Linda, I hope we have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Iryna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Kerri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to downtown
Was a great place to stay close to downtown! Room had so much like large fridge and kitchen area! Clean, friendly staff, and was nice.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Garnet

2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Dianne 님, Oakland

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and clean rooms. Iffy internet. Disappointed that when we made our room reservation we were not told we had to make individual reservations at the spa.
2022년 4월에 2박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 5월 1일
Diane, I'm sorry to hear your Wifi didn't work as well as you had expected, we strive to provide service throughout the entire property both inside the rooms,at the pool, and in our patio seating areas. In regards to the spa, since we typically do not have direct contact with Expedia guests prior to arrival, we are unaware of the desire for spa services, otherwise, we would gladly have provided that information had we known. I hope we have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, nice facility, the pool and spa area are kept very clean. The resort is beautifully decorated with colorful flowers.
2022년 3월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 3월 25일
Henry thank you for the feedback. I'm so glad you enjoyed our resort, our geothermal water and the thousands of tulips and daffodils in full bloom. We look forward to serving you again in the future.

8/10 - 좋아요

Yelena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Klavdiya 님, San Bruno

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great and the pool outside is also great. Will go back!
2022년 3월에 1박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 3월 24일
Thank you for the rating of 5, I'm so glad to hear you enjoyed your stay with us. We look forward to serving you again in the future.

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I generally stay at other places in Calistoga
2022년 3월에 1박 숙박함
답변 제공: Roman Spa Resort Staff 님, 2022년 3월 20일
Thank you for the feedback, I'm glad to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

10/10 - 훌륭해요

Jaime

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful landscape with flowers and blooming bulbs. Calm, relaxing atmosphere.
2022년 2월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 2월 25일
Jaime, thank you for the 5 out of 5 review. I'm so glad you appreciated our landscaping and you had the opportunity to de-stress and relax. I hope we have the opportunity to serve you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roman Spa
Very comfortable with great hot springs fed pool.
2022년 1월에 4박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 2월 3일
Thank you for the score of 10. I'm glad your stay was enjoyable and you experienced our truly amazing geothermal waters. We look forward to serving you again in the future.

10/10 - 훌륭해요

Dee Ann

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 2월 2일
Thank you Dee Ann for the 10 rating. We are so happy to hear we met and hopefully exceeded your expectations. We look forward to serving you again in the future.

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 1월에 2박 숙박함
답변 제공: Roman Spa Staff 님, 2022년 1월 17일
Julia, I'm glad you enjoyed your stay with us and hopefully you were able to spend a lot of time soaking in our wonderful geothermal pools. We look forward to serving you again in the future.