디럭스룸, 퀸사이즈침대 2개, 금연, 파티오 | 고급 침구, 오리/거위털 이불, 필로우탑 침대, 책상
예약 가능 여부 확인

업밸리 인 & 핫 스프링스, 어센드 호텔 컬렉션 여행 후기

2.5 out of 5
업밸리 인 & 핫 스프링스, 어센드 호텔 컬렉션
1865 Lincoln Avenue, Calistoga, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 705개 이용 후기 중 432개" "
평점 8 - 좋아요. 705개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 705개 이용 후기 중 48개" "
평점 4 - 별로예요. 705개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 705개 이용 후기 중 15개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Claire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Seems like the rooms were recently renovated/updated and were nice and clean. The steam room and sauna by the pools seemed brand new, clean and well kept. Pool/hot springs area is a bit outdated but still did the trick for a nice spa weekend.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Priscilla

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was nicely remodeled and I really enjoyed the room and very comfortable bed! My only complaint was the pool and spa could REALLY use a refurbishment! They were outdated and uninviting. The hot springs were the whole draw to the property and we didn't use it much for that reason. Disappointing.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the clean open air mineral pool, steam room & sauna. Access to Starbucks coffee & hot chocolate in the lobby with Keurig coffee/tea pods & fridge in the room made the stay comfortable and enjoyable. Staff were friendly & helpful.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Eunice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and safe. Close to downtown Calistoga.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful! The accommodations were very clean and attractive. The only negative was that I personally found the hot tub was not warm enough.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay! The room was very clean, quiet and comfortable. The mineral pool and jacuzzi were very nice to soak in after a day of exploration. Sauna and steam room were nice too! The only complaint would be the accumulation of trash outside the rooms. Multiple bags on the ground and trash outside was not emptied the entire time we were there (2.5 days). Overall, it was nice and I would stay here again.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Antoinette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with walkable dining options and a wonderful trail nearby. Enjoyed the pool and saunas. Will definitely come back.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

J

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Budget-friendly, close walk to town, and very comfortable beds!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the pool, hot tub, steam room, and sauna! The rooms are large and comfortable and the staff is great. I also appreciate how quiet it is. I have stayed twice and will return again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

PHILIP

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility and the hot spring pools, a little aged, were great! The steam room and sauna are very nice!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Heidi

연인과의 여행
좋아요: 편의 시설/서비스
Everything
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Hazel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the sauna and steam room. Took advantage of the free bike for a couple of hours and rode to town and was able to visit the Sharpsteen museum (free admission). Less than 10 minute drive to Castello di Amorosa castle winery.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Marissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really hoping for a romantic getaway in Calistoga, but felt the property was lacking that ambiance. The two “mineral pools” were chlorinated and basically felt like a regular pool and a jacuzzi. They were crawling with kids, all the way up until pool close. I did enjoy the saunas, definitely the redeeming quality of the hotel.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you so much We appreciate your feedback about your experience during your stay with us. Our outdoor mineral pools in the Jacuzzi require chlorine to meet Napa County's requirements. As we are a family-friendly place, at certain times of the year there are families here with children that would utilize the amenities that we do offer all of our guests. Thank you so much for choosing to stay with us and have a great rest of your day.

4/10 - 별로예요

elena

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ersan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean and great experience in check-in
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you so much! We appreciate your feedback and are happy to hear you enjoy your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and take care

10/10 - 훌륭해요

Paula

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great mineral water pool, view, quiet
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you for taking the time to post a review about your stay with us. Happy to hear that you enjoyed our mineral pool during your stay. Looking forward to seeing you on your next visit.

10/10 - 훌륭해요

Kristen 님, SEMINOLE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am glad i stayed here for my first time in Napa. Not too close to many wineries but not far for many in the northern part of the valley like Castello di Amorosa and Sterling. A short drive (or walk if you'd like) to their downtown with some pretty good dining options. The property eas clean and lived the ice and water machine. I stayed in a king suite with a patio and it was awesome...too bad it rained most of the time. I think this is a good and affordable place to stay and I would recommend it.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga

10/10 - 훌륭해요

Rina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mineral hot springs pool, steam room and sauna were fantastic! We only wish it opened earlier than 9am. Staff was very friendly, the rooms were clean and parking was easy. It was very close to the restaurants and shopping, and we will definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Hello Rina. Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again soon on your next trip to Calistoga. Thank you and have a great rest of your day

6/10 - 괜찮아요

Pascal 님, Breitenbach am Inn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Die Zimmer, die Aufenthaltsmöglichkeiten und der Saunabereich waren schön, sauber und neu. Die Poolanlagen waren jedoch leider sehr marode und einfach dreckig. In beiden Pools sehr viele Blätter und Insekten. Eigentlich müssten diese beide saniert oder neu gebaut werden. Sonst war es ein netter Aufenthalt. Für eine oder zwei Nächte ausreichend.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Ich freue mich, dass Sie eine Bewertung zu Ihrem Aufenthalt bei uns abgegeben haben. Vielen Dank für Ihr Feedback, da wir es nutzen werden, um die Erwartungen und Erfahrungen unserer Gäste in Zukunft zu verbessern. Vielen Dank und einen schönen restlichen Tag

10/10 - 훌륭해요

Anna Katrina Urbana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, with pool
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Hi Anna. Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your experience and we hope to see you again on your next trip to Calistoga.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The spa, steam bath ,hot tub and mineral pool were excellent, this time of year the place wasn't crowded made for excellent stay.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 9일
Hello Thomas. We appreciate you taking the time to post about your experience with us. I am happy you enjoyed your stay and hope to see you again shortly. Thank you and have a great day!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Close to downtown. Very clean. Very nice staff.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you so much! We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

8/10 - 좋아요

Cheryl

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mikhail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your time and we hope to see you again soon on your next trip to Calistoga. Thank you again Have a great rest of your day.

10/10 - 훌륭해요

Aleksandr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean place
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you very much for taking the time to post a review about your experience during your stay with us. We are glad to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 - 훌륭해요

enrique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close proximity to downtown and highway. Free Starbucks coffee in the lobby. Quick check in and check out.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you, Enrique! We appreciate you taking the time to post a review about your stay with us. We are happy to hear that you enjoy your stay and we hope to see you again on your next trip to Calistoga. Thank you and enjoy the rest of your day

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 Stars for sure!
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you, James. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 - 훌륭해요

jose

좋아요: 편의 시설/서비스
UpValley inn and hot springs is a phenomenal hotel in close proximity to wonderful restaurants and great tasting rooms
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear you enjoy your stay and we hope to see you again soon and on your next visit to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day

10/10 - 훌륭해요

Tannaz

연인과의 여행
Beautiful getaway for celebrating my husband bday mineral pool jacuzzi , steam room. Sunna . Great location fabulous restaurant and cozy clean comfortable bed and room . The hotel manager and staff are very helpful and courteous Going back in March for 2 nights
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Thank you for taking the time to post your review in regards to your stay with us. We're happy to hear you enjoy your experience and looking forward to seeing you again in March.

10/10 - 훌륭해요

Emilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay clean and comfortable room and bed. Loved the mineral pool/spa also steam/dry sauna very relaxing.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Hello Emilia. Super happy to hear that you enjoyed your stay with us and we exceeded your expectations. See you again soon on your next trip to Calistoga.

6/10 - 괜찮아요

Olga

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Hello Olga. Thank you for taking the time to post a review about your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and have a great day!

8/10 - 좋아요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The location was good. The exterior definitely needs painting, and the pool was in sad shape. They need rugs by the interior door to collect debris. The interior of our room was nicely updated and clean.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Hello Donald. We appreciate you taking the time to post a review about your stay with us. Thank you for your feedback as we will use i to enhance our guest's satisfaction going forward. Hope to see you again on your next visit to Napa Valley.

8/10 - 좋아요

kughee

연인과의 여행
좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean Hotel
Very Clean hotel, in a nice area
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

8/10 - 좋아요

Diane

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Thank you Diane for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

10/10 - 훌륭해요

Charlene

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Thank you Charlene for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your stay and we look forward to seeing you again on your next trip to Calistoga. Thank you

4/10 - 별로예요

Brian

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed - No Hot Springs
It was our 20th anniversary, my wife and I were looking forward to relaxing and soaking in the natural hot springs. This hotel offered that. We booked a deluxe king room with balcony and mentioned it was our 20th anniversary. I didn’t expect anything special, just wanted to let them know it was a special occasion. One day before arrival, also one day after we could cancel our stay and receive a refund, I received a text that the steam room would not be working for part of our stay. I was not very impressed with the room. It was basically a room with a bed, there was nothing “Deluxe” about it. The patio was a small deck with two cheap patio furniture chairs; they were dirty and one of them was actually broken. I also noticed in the shower there was some black mold growing on the bottom of the shower wall. Most places would have made sure it was sanitary. Part of our plan was to go on a nice hike through the redwoods and return for a good soak in the hot springs. Unfortunately, the hot springs at this hotel were also “broken”. So much for getting a good soak. Calistoga was founded on the natural hot springs and is one of the main reasons to travel there. Our main reason for traveling there was to relax and partake of the natural healing minerals of the hot springs. The spa and hot springs were the main selling point and were broken. We made the best of our trip and enjoyed the town but as far as the hotel stay, it was a total disappointment. I would not recommend this hotel.
Black Mold
Black Mold
No Hot Springs
No Hot Springs
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you for taking the time to post a review about your stay with us. I apologize for not meeting your expectations during your time here. As for the pool not being available, it was something that was out of our control. The pump for the mineral water unfortunately was out of commission. Without the ability to pump the hot water into our pool, we weren't able to open the area for ALL of our guests to use. Common sense right? As I explained to our guests about this issue, most seem to understand that this was unplanned and I could assure you that if there is anything we could have done to prevent it from happening we would have done so. We have applied a discount towards your stay to compensate for this unfortunate event that happened during your stay. We do appreciate our guests who didn't feel the need to come down to the Front Desk and yell a our staff members for something they have no control over. Have a great rest of your day

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoy your experience overall and we hope to see you again on your next visit to Calistoga.

10/10 - 훌륭해요

Denise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
We appreciate you taking the time to post a review about your experience during your state with us. We are happy to hear you enjoy your stay and we hope to see you again on your next visit to the Napa Valley. Thank you for choosing to stay with us and have a great rest of your day.

10/10 - 훌륭해요

JEEAE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff and easy parking
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
We appreciate your kind words and are happy to hear that you enjoy your stay with us. We hope to see you again soon on your next visit to Calistoga. Thank you and have a great day.

8/10 - 좋아요

Nikol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mineral pool & spa amenities were great
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you so much for taking the time to post a review about your stay with us. Thank you and have a great rest of your day.

2/10 - 너무 별로예요

Michael

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is amazing. Hotel is amazing. They could use more comfortable mattresses. Otherwise everything is perfect. ⭐️ ⭐️ ⭐️⭐️
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you so much for taking the time to post a review about your stay. We appreciate your feedback as we will use it to enhance our guest's expectations going forward. Thank you again for choosing to stay with us and have a great rest of your day

10/10 - 훌륭해요

Jo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you so much for taking the time to post a review about your stay. We are happy to hear that you enjoy your experience with us and we hope to see you again on your next visit to Calistoga.

4/10 - 별로예요

Emily

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
I'm sorry to hear that you didn't I enjoyed your time during your stay with us. Please don't hesitate to reach out to me directly with any questions or concerns. Thank you and have a great rest of your day

8/10 - 좋아요

John

아이를 동반한 가족 여행
좋아요: 청결 상태
Nice room and the water was great although the pool area could use a refresh. We appreciated the value. Only negative was the annoying staff kicking everyone out of the pool at 10 like they are talking to their misbehaving children. Really not handled well. There is a way to do it and a way not to.....
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you so much for taking the time to post and review about your experience during your stay with us. We appreciate your feedback as we will use it to improve our guest expectations going forward. Thank you again for choosing to stay with us and we hope to see you again by your next visit to Calistoga.

8/10 - 좋아요

Ravi Kumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy place to enjoy hot springs!
Very cozy and comfortable hotel. All the basic amenities where in order. The room was reasonably sized. The bed was comfortable. The pool, hot springs, sauna and steam room were awesome! The folks at the reception were very cordial. Would love to go back!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you so much for taking the time to post a review about your stay with us. We look forward to seeing you again shortly on your next visit to Calistoga.

10/10 - 훌륭해요

Brigitte Anne

단체 여행
좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoy your experience and we hope to see you again on your next trip to Calistoga.

10/10 - 훌륭해요

Sara

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
We appreciate you taking the time to post a review about your stay with us. We are happy to hear that we exceed your expectations and we hope to see you again on your next visit to Calistoga.

8/10 - 좋아요

joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Thank you Joel for taking the time to pose a review about your experience with us. We hope to see you again on your next visit to Calistoga. Thank you and have a great rest of your day