야외 수영장

햄프턴 인 네이플스 센트럴 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 489개" "
평점 8 - 좋아요. 1009개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 120개" "
평점 4 - 별로예요. 1009개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 32개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Tatiana

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 2박 숙박함
답변 제공: xd 님, 2024년 3월 28일
We appreciate your business and thank you for taking time to respond to the survey.

10/10 - 훌륭해요

Leonella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó aunque estuve pocas horas .. pero excelente hotel! Volveré
2024년 3월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 28일
We appreciate your business and thank you for taking time to respond to the survey.

8/10 - 좋아요

Dean

가족 여행
Pool location, was in the sun all day.
2024년 3월에 5박 숙박함
답변 제공: xd 님, 2024년 3월 23일
We appreciate your business and thank you for taking time to respond to the survey.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Somewhat noisy. Needs buffering from street noise. Breakfast was disappointed. Too much starch and fat. Weak coffee. Need to serve decaf in the evening
2024년 3월에 4박 숙박함
답변 제공: xd 님, 2024년 3월 13일
We appreciate your business and thank you for taking time to respond to the survey. Can you tell us please what room you were in? We rarely have issues with outside noise and would like the opportunity to investigate any issue and correct it if possible. Our breakfast follows the Hilton standards. I am sorry you were disappointed with what we offer. Was there something specific you would like to see on the buffet, maybe we can get approval to offer it in the future. Decaf in the evening is again not the Hilton standard we are required to follow, we apologize for not having it available for you.

6/10 - 괜찮아요

Joseph

Front desk was ok.
2024년 3월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 13일
We appreciate your business. Was there an issue or inconvenience with you interaction with the front desk? Your insight is appreciated because it allows us to improve our guest experience in the future.

10/10 - 훌륭해요

Lydia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love Hampton Inn. I always know what to expect.
2024년 3월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 10일
We appreciate your business and thank you for taking time to respond to the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.

2/10 - 너무 별로예요

Karolinka

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 10일
We are sorry to see you did not enjoy your recent stay with us. Can you please offer some insight as to why the score is so low? What happened that resulted in this score? Was there an issue we were not able to resolve for you? Again, we do apologize for the disappointment.

2/10 - 너무 별로예요

Isabel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Oz 님, 2024년 3월 6일
My apologies in advance however were upsetting you. Not sure how-to response to you since you did not mention anything on your review. I assume you were upset to something, and I wanted to know to make it right. Please contact me at your convenience so I can listen your complaint.

4/10 - 별로예요

Jenny

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no manager at the front desk or someone to help me check in, not a very clean route
2024년 2월에 2박 숙박함
답변 제공: xd 님, 2024년 3월 1일
We are terribly sorry for the inconvenience. Depending on the time you checked in there may have only been one desk agent on duty. We do apologize for the inconvenience.

8/10 - 좋아요

Krista

2024년 2월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 28일
We appreciate your business and thank you for taking time to respond to the survey.

10/10 - 훌륭해요

Migdaisa

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: xd 님, 2024년 1월 31일
We appreciate your business and are happy to see you recently had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함
답변 제공: xd 님, 2024년 3월 28일
We appreciate your business and thank you for taking time to respond to the survey.

10/10 - 훌륭해요

Benton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good time
2024년 1월에 1박 숙박함
답변 제공: xd 님, 2024년 1월 26일
We appreciate your business and are happy to see you had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.

6/10 - 괜찮아요

Sandra

2024년 1월에 2박 숙박함
답변 제공: xd 님, 2024년 2월 17일
We appreciate your business. Was there a specific issue that prevented us from getting a 5 that we can address? Our goal is to provide every guest with an enjoyable stay.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were super comfortable, breakfast was really good and everybody was very nice!
2024년 1월에 1박 숙박함
답변 제공: xd 님, 2024년 1월 19일
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: xd 님, 2024년 1월 19일
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

Adams

2023년 12월에 2박 숙박함
답변 제공: xd 님, 2024년 1월 6일
Thank you for your business and we are happy to see you had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, Dated Rude staff. Our room had tiny insects crawling on the beds on the drawers and in our luggage. Explained to the girl on reception who was lovely she rang the manger who basically didn’t care. She said we could check out and get a refund if we checked out there and then. We checked no other hotels available at 10pm at night. Next morning we did get switched to a new room which was ok. The front manager said that people who had been to the beach before checking in sometimes bring bugs back. ????what. We had been on a flight from Canada and drove straight to the hotel. She didn’t even get anyone to come and check the room till I complained. She was rude unprofessional but mostly rude. Not what you would expect from a manager. I stay in Hampton inns regularly. Never again.
2023년 12월에 4박 숙박함
답변 제공: xd 님, 2024년 1월 6일
We are sorry you had a disappointing stay. We were not able to move you the first night of your stay because the hotel was full. When we requested access the following morning when our Chief Maintenance Supervisor was back on duty, access was denied. Once there was a clean room to move you to and we were able to access the original room, no bugs dead or alive were found. When you book through a third party as you did, we are unable to refund money as you are not paying us you are paying the third party. I apologize if you felt we were rude.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frequently stay at Hamptons when I try travel. This was an older model Hampton but still friendly staff, clean, great breakfast options and quiet. Only issue was toilet needed to be flushed twice due to weakness. But overall I would stay here again.
2023년 12월에 6박 숙박함
답변 제공: xd 님, 2024년 1월 4일
Thank you for your business and for taking the time to respond to the survey. We apologize for the issue with the toilet, as you stated this is an older building and we are noticing this type of issue when we have a full house. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Might go to hotel for a quick trip to Naples.
This is and has been my go to hotel when I’m traveling to Naples, Florida. It is so convenient to everything in the area. Again I have stayed here quite a few times, and the staff is always so friendly, outgoing, and the epitome of great customer service. They have a great buffet breakfast in the morning if that is something you were looking for. I would say get there early because seating is limited lol. The rooms are quaint, but sufficient for my standards. I highly recommend the Hampton Inn, Central Naples.
2023년 12월에 3박 숙박함
답변 제공: xd 님, 2023년 12월 28일
Thank you for your business and your kind words. We appreciate guests like you. It's so nice to hear the good news. See you soon.

8/10 - 좋아요

Lucille

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I was SO looking forward to my first stay at a "luxurious" Hampton. I expected a significantly extra-special, beautiful hotel and room. Instead the lobby and room were no nicer than any Days Inn, Comfort Inn, Motel Six, etc. etc. For our 5 day stay, we were given an unneeded handicapped room, which made it even less attractive. There were ants on the air conditioner, and the wobbly refrigerator froze our milk and soda. Aside from that disappointment, the staff was extremely nice and hospitable. The breakfast and presentation was also excellent.
2023년 12월에 5박 숙박함
답변 제공: xd 님, 2023년 12월 28일
We are sorry to hear you were disappointed with your recent stay. You were here during the holiday season, and we were close to capacity. Some insider information for your reference, when you book through a 3rd party, some of them only have access to our handicapped rooms. If we have the availability and it is requested, we can assign a different room type. We are glad to hear that the staff was friendly, and you enjoyed our breakfast buffet.

10/10 - 훌륭해요

Teri

2023년 12월에 2박 숙박함
답변 제공: xd 님, 2024년 1월 19일
We appreciate your business and are happy to see you had an enjoyable stay with us recently. we hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Natalya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 28일
Thank you for your business and for taking time to respond to the survey, we appreciate the Perfect 10 on your survey. Our goal is to provide every guest with an enjoyable stay, and I am happy to see we were able to do this for you. We hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

Kaire

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Sänky hyvä, wifi toimii aamiainen hyvä. Ihan ok hotelli
2023년 12월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 28일
Thank you for your business and for taking time to respond to the survey. Our goal is to provide every guest with an enjoyable stay, and I am happy to see we were able to do this for you. We hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

ALEJANDRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: xd 님, 2023년 12월 24일
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your stay recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Grettel

2023년 12월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 24일
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your stay recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Larry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay at hotel
2023년 12월에 3박 숙박함
답변 제공: xd 님, 2023년 12월 13일
Thank you for your business and for taking time to respond to the survey. We appreciate the Perfect 10 on the survey. Our goal is to provide every guest with an enjoyable experience, and we are happy to see we were able to do this for you.

8/10 - 좋아요

vida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old needs renovation
2023년 12월에 3박 숙박함
답변 제공: xd 님, 2023년 12월 6일
Thank you for your business. We have very recently completed an update of our interior. The building however is about 32 years old. We will be updating the hard surface furniture in the rooms in the upcoming year.

10/10 - 훌륭해요

ryan

2023년 12월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 28일
Thank you for your business and for taking time to respond to the survey, we appreciate the wonderful rating on your survey. Our goal is to provide every guest with an enjoyable stay, and I am happy to see we were able to do this for you. We hope you will keep us in mind the next time your travels bring you to the Naples area.

6/10 - 괜찮아요

D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast to "die from"
Good location, comfortable room, and nice pool area. The breakfast was "to die from"! It was quite disgusting .. fakes eggs, fruit ran out, everything stuffed with sugar .. apparently the "corporate standard breakfast" .. no thanks! Hotel staff were mostlt very friendly except "breakfast lady" (and who can blame her).
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 6일
We are sorry to hear you had a disappointing stay with us. Just to clarify the eggs on our breakfast buffet are not fake, we offer yogurt and oatmeal that are not stuffed with sugar, as well as waffles and a selection of breakfast breads. We do apologies that none of these options appealed to you. Was there a specific issue with the breakfast hostess we can address?

10/10 - 훌륭해요

JENIEVI

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 12월 6일
Thank you for your business. We appreciate the top score of 5 on the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 24일
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your stay recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Deexith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very smooth experience. I'm glad I stayed here.
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 29일
Thank you for your business and our kind words. We are happy you had an enjoyable stay with us, and we hope you will keep us in mind the next time your travels bring you to the Naples area.

6/10 - 괜찮아요

amir

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Just wanted to inform you that we're dealing with a high number of tiny ants in our rooms, which has been quite unsettling for the kids. Additionally, our room door hinges are missing. additionally, the mini fridge has been generating a loud noise throughout the nights, prompting us to move it onto the carpet in an attempt to muffle the sound.
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 29일
We are sorry to hear about the issues you experienced during your stay. Did you speak to anyone on staff while you were here and allow us the opportunity to resolve the issues while you were still here? We do appreciate your business and would have made every effort to resolve these issues for you.

10/10 - 훌륭해요

Stephanie

2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 12월 24일
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your stay recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Magdalena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and spacious room
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 29일
Thank you for your business. We are happy to hear you had and enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

Gary

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 12월 24일
We appreciate your business and thank you for taking time to respond to the survey. We are happy to hear you enjoyed your stay recently. We hope you will keep us in mind the next time your travels bring you to the Naples area.

2/10 - 너무 별로예요

Supattra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty bed sheets with hair all over the bed & cockroaches found in the middle of the night. The room smelled like it hadn’t been cleaned for a month. Never coming back to that place again.
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 12월 6일
We are sorry to hear you had a disappointing stay with us recently. Did you speak to anyone while you were here about the conditions you found in your room? We would have gladly moved you to a different room if we were not able to immediately resolve the issues to your satisfaction.

8/10 - 좋아요

Beatrix

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Nettes Personal, Frühstück ok, Zimmer etwas in die Jahre gekommen
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 24일
Thank you for your business. Although the building is 32 years old, we just recently completed updating the rooms. Was there a specific issue we can address? Our goal is to provide every guest with an enjoyable stay.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Only clean rooms every other day. Very nice hotel though, good breakfast in the morning even if they keep running out of tea.
2023년 11월에 3박 숙박함
답변 제공: xd 님, 2023년 11월 24일
Thank you for your business. Housekeeping is available everyday upon request, but as a standard it is available every other day. Was there something you needed that was not provided? Our goal is to ensure every guest has an enjoyable experience and your insight will be appreciated.

2/10 - 너무 별로예요

Rolando

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found two men in lawn chairs sitting most of the night next to a truck drinking. Someone let air out of one of my tires. There's no security at this property.
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 24일
We are terribly sorry to hear you had this experience at our hotel. Did you notify anyone on staff about this issue and allow us the opportunity to resolve the situation? We would have immediately spoken to these men and had them move along, calling the local law enforcement if necessary. Please accept our apologies for the disappointing experience.

10/10 - 훌륭해요

Julio

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 11월 24일
Thank you for your business. We appreciate the Perfect 10 on the survey. We hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 11월 20일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Milton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 11월 24일
Thank you for your business. We are happy to see you had an enjoyable stay with us. We hope you will keep us in mind the next time your travels bring you to the Napes area.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: xd 님, 2023년 11월 18일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 18일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 11월 18일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area

10/10 - 훌륭해요

Miriam M

좋아요: 청결 상태, 객실의 편안함
Great stay
Stay was very good. Room was clean and comfortable
2023년 11월에 2박 숙박함
답변 제공: xd 님, 2023년 11월 19일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.

10/10 - 훌륭해요

Nicolás

2023년 10월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 19일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.

8/10 - 좋아요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bueno
Muy bien cómo siempre me gusta mucho este hotel 👍
2023년 11월에 1박 숙박함
답변 제공: xd 님, 2023년 11월 18일
Thank you for your business and we hope you will keep us in mind the next time your travels bring you to the Naples area.