워터파크

하얏트 리젠시 코코넛 포인트 리조트 & 스파 여행 후기

4.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 689개" "
평점 8 - 좋아요. 1001개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 71개" "
평점 4 - 별로예요. 1001개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 27개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

MIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭합니다
아이들과 같이 수영하기 정말 좋아요. 발코니 있는 방은 경치도 좋습니다. 다만 조식이 2인 포함이어서 아이 2명은 추가결제해야 하는데 좀 비싸요.
2020년 5월에 2박 숙박함

10/10 - 훌륭해요

Jeaneane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
❤️❤️❤️❤️❤️
2024년 3월에 1박 숙박함
답변 제공: Resort Team 님, 2024년 4월 18일
Dear Jeaneane, Thank you for the lovely review. We are delighted that from check-in through check-out, we were able to provide you with an enjoyable stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 - 훌륭해요

Megan Kristine

좋아요: 청결 상태
2024년 3월에 5박 숙박함
답변 제공: Resort Team 님, 2024년 4월 5일
Dear Megan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Coconut Point Resort & Spa. We look forward to your return and wish you all the best with your future travels.Best, Resort Team

10/10 - 훌륭해요

Yanko 님, Biscayne Park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 3월에 2박 숙박함
답변 제공: Resort Team 님, 2024년 4월 1일
Dear Yanko, It is genuinely heartwarming to know you enjoyed everything about your time at Hyatt Regency Coconut Point Resort & Spa. Your excellent rating means the world to us, and we hope to have the pleasure of hosting you again soon.Best, Resort Team

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Resort Team 님, 2024년 4월 2일
Dear Lindsay, We are happy you chose Hyatt Regency Coconut Point Resort & Spa for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best, Resort Team

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family friendly. Great water park.
답변 제공: Resort Team 님, 2024년 3월 29일
Dear Todd, We're delighted to hear that you found Hyatt Regency Coconut Point Resort & Spa family-friendly and enjoyed our fantastic water park! Providing memorable experiences for all guests is our priority, and we're thrilled that you had a great time at our resort. Thank you for your positive feedback, and we hope to welcome you back for another wonderful stay soon!Best, Resort Team

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing pools and fun for kids! Lots of places to eat off property too
2024년 3월에 4박 숙박함
답변 제공: Resort Team 님, 2024년 3월 28일
Dear Melissa, We are thrilled you enjoyed the amazing pools and family-friendly atmosphere at Hyatt Regency Coconut Point Resort & Spa! It's fantastic to know that there were plenty of dining options nearby to enhance your stay. Thank you for your positive feedback, and we hope to welcome you back for another wonderful experience soon!Best, Resort Team

8/10 - 좋아요

barbara

좋아요: 직원 및 서비스, 편의 시설/서비스
the outdoor furniture needs more attention--stains on fabric.
2024년 2월에 12박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 20일
Dear Barbara, Thank you for your feedback regarding your recent stay at Hyatt Regency Coconut Point Resort & Spa. We are committed to ensuring a satisfying visit for every guest; therefore, we appreciate you letting us know about your experience. Your insights regarding the outdoor furniture are invaluable, and we'll strive to ensure an improved experience for future guests. We value your satisfaction, and we'd be thrilled to have the opportunity to welcome you back soon.Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

anna 님, Bradenton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love coming here to let the kids play and enjoy water slides
2024년 2월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 20일
Dear Anna, Thank you for being our guest and sharing your delightful feedback. We're thrilled to learn that you and your family enjoyed your time at Hyatt Regency Coconut Point Resort & Spa, especially with the water slides! It's our pleasure to provide a fun and memorable experience for guests of all ages. We loved having you as our guest, and we look forward to welcoming you back for more adventures and relaxation at our resort.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Daniel

2024년 2월에 5박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 21일
Dear Daniel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Jorge L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buenas condiciones el personal muy profesional todo fue excelente lo voy a volver a repetir muy pronto
2024년 1월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 29일
Dear Jorge L, Thank you for your wonderful review of Hyatt Regency Coconut Point Resort & Spa! We are thrilled you enjoyed your stay and appreciated our excellent conditions and professional staff. It would be our pleasure to welcome you back for another exceptional experience very soon.Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property. Rooms need a refresh
2023년 12월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 27일
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We're thrilled to hear you loved our property. Your feedback about the rooms is valuable, and we appreciate your input. Our commitment to providing a positive experience remains a top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Resort nice. Rooms need upgraded
2023년 12월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 28일
Dear kelly, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa! We appreciate your feedback. We're pleased you enjoyed our resort and value your input regarding the rooms. Rest assured, we continuously strive to enhance our guests' experience, and your comments are valuable in that process. We hope to welcome you back for another enjoyable stay with us.Best, Brianna G.Regional Marketing Manager

4/10 - 별로예요

Zachary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It is a nice property however it is not a good value in my opinion. This is very much run and feels like a business not a resort stay. If some company is paying for everything I think it makes sense but not for a family stay. Every single thing costs additional. Parking, coffee, snacks, resort fee, etc.. on top of a normal sized room for $600 a night. Which is fine if you want to overpay for what you get. I would look elsewhere unless your a family and you need to pay another $300 a night because it has the little waterslides.
답변 제공: Regional Marketing Manager 님, 2023년 12월 17일
Dear Zachary, We appreciate your feedback regarding your recent stay. It isn't very reassuring to hear that your experience didn't align with your expectations regarding value and additional costs. We aim to offer an exceptional and balanced experience for both business and leisure guests. Your observations about the pricing structure and added expenses are noted, and we'll take them into consideration as we continually review and refine our offerings. We understand your perspective and apologize for any inconvenience caused. We hope that in the future, we may have the chance to provide a more enjoyable and fulfilling experience should your travels bring you back to the area.Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Regional Marketing Manager 님, 2024년 2월 5일
Dear Christina, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 11일
Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa.Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

Terrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 7일
Dear Terrence, Thank you for sharing the nice rating about your experience at Hyatt Regency Coconut Point Resort & Spa. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great vacation spot
Very much a resort feel. Pools are GREAT! Rooms very quiet and well appointed
2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 6일
Dear Carol, It's wonderful to hear you enjoyed your vacation at Hyatt Regency Coconut Point Resort & Spa! We are thrilled that you found the resort ambiance inviting and the pools fantastic. Our aim is to provide a serene and comfortable experience for our guests. Thank you for your positive feedback, and look forward to your next visit!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and grounds are beautiful. The staff couldn't have been nicer.
2023년 11월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 30일
Dear Carol, We're thrilled you found Hyatt Regency Coconut Point Resort & Spa beautiful and enjoyed the exceptional service provided by our staff. Thank you for your kind words, and we hope to welcome you back soon for another wonderful stay!Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

Robert

2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 17일
Dear Robert, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exvellent
2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 24일
Dear Cheryl, Thank you for your outstanding review! We are delighted that we exceeded your expectations and that you had an excellent stay at our resort. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Awesome
2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 23일
Dear Monica, We are thrilled you found your stay at Hyatt Regency Coconut Point Resort & Spa awesome! Your satisfaction means the world to us. We look forward to welcoming you back soon for another fantastic experience!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Ronald

2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 20일
Dear Ronald, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Coconut Point Resort & Spa. We hope to have the pleasure of doing so again the next time you are in Bonita Springs.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Night in Bonita
It was a short visit, but it was good. Overall, my room was stunningly beautiful. My only complaint was around not receiving hot water while showering until almost ten minutes into it! Also, while I enjoyed the view, the noise from the conference reception was annoyingly loud. If there are these kinds of functions happening at the resort like that one routinely, not sure I would return expecting a quiet respite in the future.
2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 15일
Dear Guest, Thank you for sharing your experience at Hyatt Regency Coconut Point Resort & Spa. We are delighted to hear that you found the room stunningly beautiful. We apologize for the inconvenience with the hot water delay and the noise from the conference reception. Your feedback is valuable, and we'll address these concerns to ensure a more seamless experience for our guests. Despite these issues, we hope you consider returning, and we look forward to providing you with a quieter and more enjoyable stay in the future.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Ray

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to stores and redtaurants in casa you donr want to eat in hotel restaurants. Breakfast is realky good, all you need without being fancy. Hotel proeprty is very clean and staff is very kind and helpful. Slides are very fun and usaukky no line to enjoy them. One thing o point out and it was the path to the duck was close so no travel to the beach island. Other than that it was great
2023년 11월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 13일
Dear Ray, We are delighted you had a great experience at Hyatt Regency Coconut Point Resort & Spa! It's wonderful that you enjoyed our delicious breakfast, clean facilities, and fun slides. Our team appreciates your kind words, and we regret any inconvenience caused by the temporary closure of the path to the beach island. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit in the future!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort exceeded our expectations!! Everyone was amazing!! The room was spacious and had everything yiu could possibly need. From pools.. to fire pits.. to great food fro morning till night the resort had it all! We already are looking to go back and bring our family and friends!
2023년 10월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 2일
Dear Elizabeth, We are thrilled that Hyatt Regency Coconut Point Resort & Spa exceeded your expectations. It's wonderful to know that you found our rooms spacious and well-equipped, enjoyed the various amenities, and had a great dining experience. We appreciate your positive feedback and look forward to welcoming you back with your family and friends for another exceptional stay.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 31일
Dear George, We appreciate you taking the time to leave your kind rating for Hyatt Regency Coconut Point Resort & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing location and amenities
2023년 10월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 27일
Dear Michael, We appreciate you sharing your thoughtful feedback with other travelers. We are glad you thoroughly enjoyed your time with us and liked our amenities. We couldn't agree with you more; our convenient location is perfect for exploring all that Bonita Springs offers! Thank you for choosing Hyatt Regency Coconut Point Resort & Spa, and we hope to welcome you back soon.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Krystal

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family friendly, wonderful staff at the pool, pool & other amenities were amazing!
2023년 10월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 24일
Dear Krystal, We are delighted to hear you had a family-friendly experience at Hyatt Regency Coconut Point Resort & Spa. Our dedicated staff and amazing pool and amenities are here to create lasting memories for our guests. Your positive feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Dianelys

2023년 10월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 7일
Dear Dianelys, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Coconut Point Resort & Spa. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future.Best, Brianna G.Regional Marketing Manager

2/10 - 너무 별로예요

Taisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 17일
Dear Taisha, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Ronda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 16일
Dear Ronda, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Hyatt Regency Coconut Point Resort & Spa your home away from home whenever your travels bring you to our area.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 16일
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Hyatt Regency Coconut Point Resort & Spa; we hope to see you again soon. Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Imad 님, sun city center

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and fast check in, awesome Pools, Lazy River, water slides, Hot Tub, Restaurant's, ....
2023년 10월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 12일
Dear Imad, We're thrilled you had a fantastic experience at Hyatt Regency Coconut Point Resort & Spa! Thank you for highlighting our friendly service and the numerous amenities we offer, including the pools, Lazy River, and restaurants. We look forward to welcoming you back for another wonderful stay.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

David

2023년 10월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 13일
Dear David, It was a pleasure receiving your fantastic rating for Hyatt Regency Coconut Point Resort & Spa. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 12일
Dear Robert, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hyatt Regency Coconut Point Resort & Spa, we invite you to come back and stay with us again whenever you are in the area!Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

Carlos

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The waiting time at the front desk was ridiculous during check in and check out. Never could find or access the concierge. There were no rooms available at the time of arrival so my room was assigned to me until 4pm.
2023년 10월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 10일
Dear Carlos, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Tiffany

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 7일
Dear Tiffany, Thank you for choosing Hyatt Regency Coconut Point Resort & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Vito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 4일
Dear Vito, Thank you for your outstanding rating! We are delighted that we exceeded your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Harry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Great place for everyone
2023년 9월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 3일
Dear Harry, Thank you for your outstanding review! We are delighted that we exceeded your expectations and that you loved your time at our resort. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits to Hyatt Regency Coconut Point Resort & Spa. Best, Brianna G.Regional Marketing Manager

8/10 - 좋아요

Salena

2023년 9월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 2일
Dear Salena, Thank you for the excellent rating regarding your stay at Hyatt Regency Coconut Point Resort & Spa. We hope you are already planning another trip our way.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property, staff was great! Very friendly! Would visit again! Only complaint would be the resort needs to invest in new pillows. That’s not much of a complaint though
2023년 9월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 2일
Dear Luke, We're thrilled that you found our property beautiful and our staff friendly during your stay at Hyatt Regency Coconut Point Resort & Spa. Your feedback about the pillows is duly noted, and we appreciate your valuable input. We look forward to welcoming you back for another wonderful visit in the future. Thank you for choosing us!Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Prefect trip.
2023년 9월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 27일
Dear Maria, We're thrilled you had a perfect trip! Your satisfaction is our ultimate goal, and we hope to welcome you back for another exceptional stay in the future. Thank you for choosing Hyatt Regency Coconut Point Resort & Spa for your stay, and look forward to your next visit.Best, Brianna G.Regional Marketing Manager

6/10 - 괜찮아요

Amie 님, Estero

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
A lot of the amenities we came there were closed. Resort packed. Not enough staff. Not friendly staff except the lady at checkout and Elaine at the art desk.
2023년 9월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 25일
Dear Amie, We're grateful for your feedback regarding your recent stay. While we regret that some amenities were unavailable during your visit, we appreciate your understanding of the situation. Your kind words about our staff members, particularly at checkout and the art desk, are heartening to hear. We aim to provide exceptional service and hope to have the opportunity to welcome you back for a more complete and enjoyable experience in the future.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Patricia 님, Midland Park

2023년 9월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 10월 15일
Dear Patricia, We are thrilled you had an excellent stay at Hyatt Regency Coconut Point Resort & Spa, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 18일
Dear kimberly, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Regency Coconut Point Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Syed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, relaxing hotel for family
2023년 9월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 16일
Dear Syed, We're thrilled you had a great and relaxing experience at Hyatt Regency Coconut Point Resort & Spa. Our team strives to create memorable stays for our guests, and we're delighted that your family enjoyed their time with us. We look forward to welcoming you back for another wonderful stay in the future.Best, Brianna G.Regional Marketing Manager

4/10 - 별로예요

Laidis B

My experience was terrible. At 4:00pm my room was not ready to check in, they provide me another room with a horrible view. The pool was fine.
2023년 9월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 9일
Dear Laidis B, We are disappointed to learn that your room was not ready at check-in and that you were assigned a room that did not meet your expectations. We apologize for any inconvenience this may have caused. We value your feedback, and we will use it to improve our services and ensure a more seamless experience for our guests in the future. If you decide to give us another chance, we'll make your next stay a much more enjoyable one. Thank you for sharing your feedback with us.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Anthony Benedetto

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 7일
Dear Anthony, Thank you for your terrific rating of Hyatt Regency Coconut Point Resort & Spa. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Best, Brianna G.Regional Marketing Manager

10/10 - 훌륭해요

Joanne

2023년 9월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 9월 27일
Dear Joanne, We are delighted you had an outstanding stay at Hyatt Regency Coconut Point Resort & Spa and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best, Brianna G.Regional Marketing Manager