야외 수영장, 일광욕 의자

더 리츠-칼튼 네이플스, 티뷰론 여행 후기

5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 532개 이용 후기 중 417개" "
평점 8 - 좋아요. 532개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 532개 이용 후기 중 24개" "
평점 4 - 별로예요. 532개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 532개 이용 후기 중 12개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hamid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful facility, nice staff
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 28일
Dear Hamid, Thank you for taking the time to share that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our devoted service. We appreciate being a part of your memorable visit, and we look forward to accommodating you again.Jenny Piccione,General Manager

8/10 - 좋아요

Wendy

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Wendy, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione,General Manager

6/10 - 괜찮아요

Tim

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great bed, tired room
Great bed sheets and pillows, tired room, ripped curtain, no view, for $1,100 per night not great. But very comfy bed which is a huge deal for us.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Dear Tim, Thank you for taking the time to share about your stay. We are pleased to know you had a good night's sleep, but we are disappointed that we could not exceed your expectations. We regret you felt we could not merit the rate you paid. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from detailed comments where we can improve our guest experience. We hope you will allow us another occasion to welcome you on a future visit.Jenny Piccione,General Manager

10/10 - 훌륭해요

Trish

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Trish, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager

10/10 - 훌륭해요

Gemma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel! Clean, comfortable. Great service!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Gemma, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we are thrilled that our efforts were noticed during your stay. Our Ladies and Gentlemen are dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to The Ritz-Carlton Naples, Tiburón.Jenny Piccione General Manager

10/10 - 훌륭해요

Rachael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Golfers paradise. There is also a shuttle available to go to the other property where you have access to all of their amenities as well. Wonderful stay!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Rachael, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed a wonderful stay with us, especially the exceptional amenities we offer. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager

10/10 - 훌륭해요

MariaVictoria

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear Maria, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager

10/10 - 훌륭해요

Laura

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Dear Laura, Thank you for being our guest at The Ritz-Carlton Naples, Tiburón. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Jenny Piccione General Manager

6/10 - 괜찮아요

Gilbert

2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 22일
Dear Gilbert, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Jenny Piccione General Manager

10/10 - 훌륭해요

David

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding service and pool area Breakfast was consistently great
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear David, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for writing such a gracious review. We are pleased that our inspired service exceeded your expectations and that you particularly enjoyed the enriching breakfast experience. It was a pleasure hosting your visit, and we look forward to your return.Jenny Piccione General Manager

10/10 - 훌륭해요

Matthew

2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Dear Matthew, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager

2/10 - 너무 별로예요

Pawanjit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 8월 10일
Thank you for your feedback. We sincerely apologize for any issues you may have received during your stay with us. We do hope you visit us again and enjoy your stay.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Amazing Resort, everything was perfect! Service from everyone was terrific.The food was great, didn’t have to leave for other dining options.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Dear Thomas, On behalf of all the Ladies and Gentlemen at The Ritz-Carlton Naples, Tiburón, we thank you for your kind remarks. Your genuine care and comfort is our highest mission, so we are delighted that we delivered in our service commitment to you, and that you were able to take advantage of our refined dining experience. We look forward to your next visit.Jenny Piccione General Manager

10/10 - 훌륭해요

Sherrian

가족 여행
2023년 7월에 5박 숙박함
답변 제공: General Manager 님, 2023년 7월 25일
Dear Sherrian, Thank you for your gracious rating. On behalf of all of us at The Ritz-Carlton Naples, Tiburón, we would like to invite you for another outstanding visit.Jenny Piccione,General Manager

6/10 - 괜찮아요

Roger 님, Miami Beach

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dod not like much
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 13일
Dear Roger, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Jenny Piccione General Manager

6/10 - 괜찮아요

mark

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Dear Mark, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed our location, service, and accommodations. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny PiccioneGeneral Manager

8/10 - 좋아요

anna 님, Bradenton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel, pricey for the area, not a lot of food options
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 21일
Dear Anna, Thank you for reviewing your stay with us at The Ritz-Carlton Naples, Tiburón. We are happy to know you loved our beautiful property and that overall you had a pleasant time while you were here. However, we regret not meeting some of your expectations. We are continually striving to improve our services, and we are grateful for the feedback that helps us learn and grow. We appreciate your business and look forward to seeing you again soon.Jenny Piccione, General Manager

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 6월에 1박 숙박함
답변 제공: Reservation Department 님, 2023년 6월 12일
We appreciate your feedback. Thank-you..

10/10 - 훌륭해요

Jennifer

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 9일
Dear Jennifer, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Everyone so helpful, nice, beautiful
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 1일
Dear Guest, Thank you for sharing your experience. It is gratifying to know that you thoroughly enjoyed your stay at The Ritz-Carlton Naples, Tiburón. We strive to provide each guest with an exceptional, personalized experience through our inspired service. Thank you for your comments, and we hope to have the pleasure of welcoming you again soon.Jenny Piccione,General Manager

4/10 - 별로예요

PURNAMA 님, philadelphia

Food was disappointing, quality is very low. I expected high end food and dinning experience
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 29일
Dear Purnama, Thank you for choosing us and taking the time to leave a review. We are disappointed to know we did not meet your expectations at our hotel restaurant. We work hard to provide quality, fresh food, and we will certainly follow up with the appropriate individuals to address your concerns. We hope you will give us another opportunity to regain your trust the next time you are in the area.Jenny Piccione,General Manager

6/10 - 괜찮아요

Carina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff but there was loud construction at certain times of the day.
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 13일
Dear Carina, Thank you for taking the time to share about your stay. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from comments like yours to improve our guest experience. We apologize for not exceeding all of your expectations, and we hope you will give us another occasion to welcome you back for a seamless stay on a future visit.Jenny Piccione,General Manager

4/10 - 별로예요

Mark

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is not a 5 star hotel.Food is no good.pool is small
2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 3월 12일
Dear Mark, Thank you for taking the time to evaluate our hotel. We are genuinely sorry for your disappointment with our food and the pool, and that your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored, and we will use your comments to elevate our guest experience. We hope you will consider giving us another occasion to provide you with the quality and seamless stay you deserve every time you choose our hotel.Jenny Piccione,General Manager

2/10 - 너무 별로예요

Lordis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really disappointed about the room being so noisy and the view . We had water drop sound in the bathroom the whole time.
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 9일
Dear Lordis, Thank you for taking the time to share your comments. Our guest’s genuine care and comfort is our highest priority, and we are disappointed to know about the inconveniences you experienced in your room. We will address these concerns with the appropriate individuals, and we hope you will revisit so we can show you our passion for delivering meaningful and inspiring experiences.Jenny Piccione,General Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: General Manager 님, 2023년 3월 18일
Dear Edward, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager

8/10 - 좋아요

Kimberly

좋아요: 직원 및 서비스
2022년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 1월 5일
Dear Kimberly, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager

10/10 - 훌륭해요

laura

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast buffet was perfect every morning. Staff went above and beyond every opportunity possible!
2022년 12월에 2박 숙박함
답변 제공: General Manager 님, 2022년 12월 25일
Dear Laura, Thank you for sharing that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our breakfast offerings. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again on your next visit to the area. Merry Christmas and A Happy New Year.Jenny Piccione, General Manager

10/10 - 훌륭해요

Sharon

2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 20일
Dear Sharon, Thank you for rating your stay at The Ritz-Carlton Naples, Tiburón. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jenny Piccione,General Manager

10/10 - 훌륭해요

Ron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We understood that you were bombarded with guests etc due to the main house is under repairs.. As always we love and enjoy the Ritz Golf resort.
답변 제공: General Manager 님, 2022년 12월 18일
Dear Ron, Thank you for your loyalty and kind feedback about The Ritz-Carlton Naples, Tiburón. We love receiving comments like yours, as our goal is to ensure a seamless experience for every guest. It was a pleasure having you, and we look forward to hosting you again soon. Jenny Piccione,General Manager

10/10 - 훌륭해요

Elizabeth

2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 14일
Dear Elizabeth, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Naples, Tiburón, and we look forward to welcoming you back soon.Jenny Piccione,General Manager

10/10 - 훌륭해요

Maurice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were super!!
2022년 10월에 3박 숙박함
답변 제공: Reservation Department 님, 2022년 10월 25일
Thank you for staying with us. We appreciate your feed back!

10/10 - 훌륭해요

Isabel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 1월 12일
Dear Isabel, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione.General Manager

2/10 - 너무 별로예요

REGAN

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
because of the order to evacuate my resident of Ft Myers because of the hurricane Ian that directly hit us. I attempted to ck in one day earlier and was told that there was no power, no food because restaurant closed, no AC in the room's due to the hurricane Ian that hit Ft Myers the Ritz would not have power for an indefinite period. I then fled on the afternoon of the hurricnae to the east coast of fl talked with front desk mgr. at the Ritz who indicated that there would be no charge for this reservation
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 10일
Dear Regan, We appreciate you sharing this feedback. If you have any queries or concerns, please reach out to me. Thank you for your time. Safe Travels!Jenny Piccione,General Manager

2/10 - 너무 별로예요

Alessandro

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
No back up generator with hurricane coming!!!
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 5일
Dear Alessandro, Thank you for your review. We are sorry for any inconvenience you may have endured while you were here. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you once again for your time; you have our assurance that we will share your concerns appropriately.Jenny Piccione, General Manager

2/10 - 너무 별로예요

Charles

2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 2일
Dear Charles, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider a return visit so we can show you the hospitality for which we are known.Jenny Piccione,General Manager

8/10 - 좋아요

Anne

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience.
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 23일
Dear Anne, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Golf Resort, Naples, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Jenny Piccione,General Manager

10/10 - 훌륭해요

Lourdes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the gym and bar / eating area around the pool. It was safe, clean, quiet and had great parking. Staff was helpful and friendly.
2022년 9월에 3박 숙박함
답변 제공: General Manager 님, 2022년 9월 10일
Dear Lourdes, Thank you for sharing your experience at The Ritz-Carlton Golf Resort, Naples. We are pleased to learn that you enjoyed our exceptional amenities, inspiring surroundings, tailored service, and great bar. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager

10/10 - 훌륭해요

Michael

2022년 8월에 4박 숙박함
답변 제공: General Manager 님, 2022년 8월 25일
Dear Michael, Thank you for the perfect rating! The genuine care and comfort of our guests is our highest mission, and we are delighted to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Golf Resort, Naples, and we look forward to welcoming you back soon.Jenny Piccione,General Manager

10/10 - 훌륭해요

Elio

2022년 8월에 2박 숙박함
답변 제공: General Manager 님, 2022년 11월 15일
Dear Elio, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Golf Resort, Naples, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We look forward to having you visit again.Jenny Piccione,General Manager

6/10 - 괜찮아요

Mihalis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함
답변 제공: General Manager 님, 2022년 11월 6일
Dear Mihalis, We hope that overall you enjoyed your visit, and we would love to have another opportunity to welcome you back for a flawless experience.Jenny Piccione,General Manager

10/10 - 훌륭해요

Yanaisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall excellent!
2022년 7월에 2박 숙박함
답변 제공: General Manager 님, 2022년 7월 7일
Dear Yanaisa, thank you for choosing The Ritz-Carlton Golf Resort, Naples. We are pleased that we could be a part of your memorable visit to our beautiful area. On behalf of all of us, we thank you for taking the time to leave a review, and we look forward to seeing you again soon. Jenny Piccione, General Manager

10/10 - 훌륭해요

Jasmine

2021년 5월에 3박 숙박함
답변 제공: General Manager 님, 2022년 9월 24일
Dear Jasmine, We are pleased your experience was an enriching one, and we want to thank you for your excellent rating. All of us at The Ritz-Carlton Golf Resort, Naples, look forward to your next visit.Jenny Piccione,General Manager

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I specifically reserved and paid for a resort view room and got a room one the first floor that looks at valet parking through thick shrubs. There was a cheaper option for an obstructed view but I paid the extra for a resort view.
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 11일
Dear Michael, thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional visit you deserve. We always want our guests to leave feeling enriched and restored, and we apologize for being unable to accommodate your room request. We truly regret that you were disappointed with the room and views. We are continually striving to improve our guest experience, and we are grateful for your valuable feedback. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel. Jenny Piccione, General Manager

10/10 - 훌륭해요

Brook

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2022년 5월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 15일
Dear Brook, thank you for choosing The Ritz-Carlton Golf Resort, Naples, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Jenny Piccione, General Manager

10/10 - 훌륭해요

BRIAN W 님, Bellingham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accommodating and attentive. Your wait staff for breakfast were superb, particularly Shannon.
2022년 5월에 3박 숙박함
답변 제공: General Manager 님, 2022년 5월 15일
Dear BRIAN, thank you for being our guest and for sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Golf Resort, Naples. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our Ladies and Gentlemen, especially Shannon. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon. Jenny Piccione, General Manager

4/10 - 별로예요

Rachel

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Ritz Carlton standards!
Super disappointed with our stay overall. The customer service both in person and via the phone ahead of our trip was terrible. The hotel is dated and in desperate need of an overall update and maintenance but instead they are doing construction to add a new section, which was unsightly and noisy. Our massage therapists arrived 10 min late and did not extend our service so it was cut short. Won't be returning.
2022년 4월에 2박 숙박함
답변 제공: General Manager 님, 2022년 5월 3일
Dear Rachel, thank you for taking the time to share your comments regarding your stay. We are disappointed that we did not meet your expectations and missed several significant opportunities to show you our devotion to inspired experiences; we hope you will accept our apologies. These matters are not the hospitality for which we are known, and we hope you will allow us another opportunity to show you our commitment to providing a seamless visit with service excellence. Thank you once more for choosing us, and we wish you all the best with your travels. Jenny Piccione, General Manager

10/10 - 훌륭해요

P R

2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 3일
Dear P R, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Golf Resort, Naples, and we look forward to welcoming you back soon. Jenny Piccione, General Manager

10/10 - 훌륭해요

Jonathan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 5박 숙박함
답변 제공: General Manager 님, 2022년 1월 21일
Dear Jonathan, thank you for choosing The Ritz-Carlton Golf Resort, Naples, and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Jenny Piccione, General Manager

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 1월 18일
Dear Philip, thank you so much for the perfect rating of your time at The Ritz-Carlton Golf Resort, Naples. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Jenny Piccione, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Amazing hotel. Friendly staff.
2022년 1월에 1박 숙박함
답변 제공: General Manager 님, 2022년 1월 17일
Dear Guest, on behalf of all the Ladies and Gentlemen at The Ritz-Carlton Golf Resort, Naples, we thank you for your kind remarks. Your genuine care and comfort is our highest mission, so we are delighted that we delivered in our service commitment to you. We look forward to your next visit. Jenny Piccione, General Manager