외관

홀리데이 인 익스프레스 호텔 & 스위트 스펜스 레인, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 258개" "
평점 8 - 좋아요. 1000개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 181개" "
평점 4 - 별로예요. 1000개 이용 후기 중 132개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 109개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jeremy

2024년 3월에 2박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 15일
Thank you for your rating. It seems like there may have been aspects of your stay that didn't meet your expectations. If there's anything specific you'd like to share about your experience or if you have any concerns, please feel free to let me know. Your feedback is valuable and can help address any issues for future stays.

10/10 - 훌륭해요

Shelby

2024년 3월에 2박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 9일
It's fantastic to hear that you had such a positive experience during your stay, rating it 5 out of 5! This suggests that you were highly satisfied with the hotel and your overall experience exceeded your expectations.If there's anything else I can assist you with or if you have any further feedback to share, please feel free to let me know. Your satisfaction is important, and I'm here to help in any way I can!

10/10 - 훌륭해요

Labella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay
2024년 3월에 1박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
Hi Charles, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 - 훌륭해요

Kaitlyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great!
2024년 3월에 2박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
I'm delighted to hear that you had a great experience during your stay, rating it 5 out of 5! Providing excellent service and accommodations is the goal of every hotel, and it's wonderful that the hotel met or exceeded your expectations.

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was clean and comfy!
2024년 3월에 1박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
I'm thrilled to hear that you had a fantastic experience at the hotel, rating it 5 out of 5! Cleanliness and comfort are crucial aspects of a great stay, and I'm glad that the hotel met your expectations in these areas.

6/10 - 괜찮아요

Lynn 님, wyoming

좋아요: 직원 및 서비스
The toilet seat was broke. The shampoo holder in the shower was broke, hanging off the wall. They put lotion in the shampoo bottle.
2024년 2월에 1박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
I'm sorry to hear about the issues you encountered during your stay, including the broken toilet seat, broken shampoo holder, and the mix-up with the shampoo and lotion bottles. These maintenance and amenity issues detracted from your overall experience, and I understand your frustration.

10/10 - 훌륭해요

Vicki

2024년 3월에 1박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

4/10 - 별로예요

Matthew

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For $120 a night I expected better than this. I have had much better experiences at cheaper hotels. First thing I noticed is everything is very dated and looks like it’s falling apart in my room. The room had clearly been smoked in at some point and you could smell it. There were stains on the sheets leaving me to wonder if they had been changed. The toilet barely flushed and took forever to do so. The bathroom ceiling looked like it was falling in. The area around the hotel doesn’t look very safe and there are homeless people hanging out at the intersection 100 feet away. I was constantly concerned about my vehicle getting broken into. The road outside is insanely noisy and I was constantly hearing sirens and people revving car engines. It literally sounded like someone was racing all night my first night. First night I was there, someone nearly beat my door off the hinges trying to get in the room until I answered the door with a gun in my hand. Turns out the staff had double booked my room and this guy had the same room number as me. Scared the hell out of both of us. Second night, a guy in the next room over was talking on the phone and I could hear everything he was saying like he was in the room with me… for hours. Later that night it was raining and I woke up to the bathtub drain gurgling so loud all night long that I had to wear earplugs and turn the exhaust fan on to drown it out…and could still hear it. Positives: AC worked well, friendly staff, good breakfast.
2024년 2월에 4박 숙박함
답변 제공: Amy Reynolds 님, 2024년 4월 4일
I'm truly sorry to hear about the numerous issues you encountered during your stay at the hotel. Your experience falls significantly short of the standard of comfort, safety, and service that guests should expect, especially at the price point you paid. It's clear that the hotel failed to provide you with a satisfactory experience, and I completely understand your disappointment and frustration. Your safety and well-being are paramount, and no guest should ever have to experience such distressing situations. If you need any further assistance or support, please don't hesitate to let me know. Your comfort and satisfaction are important.

8/10 - 좋아요

Taylor

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Nice property, older building, needs renovating. Other than that it was decent. Not to much around the area, definitely need a car.
2024년 1월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 31일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Dean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 1월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 29일
We're pleased to hear that you found our location convenient! Thank you for taking the time to share your feedback. We hope to continue providing you with a great experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Good
2024년 1월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 29일
Thank you for your positive feedback! We're glad to know that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your support and hope to have the pleasure of hosting you again.

10/10 - 훌륭해요

Tiffany

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk receptionist was extremely helpful and friendly upon check in. Great variety of items available for breakfast. Room was very clean and well appointed
2024년 1월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 29일
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our front desk receptionist made your check-in pleasant and that you enjoyed the variety of breakfast items. It's also great to know that your room met your expectations in terms of cleanliness and amenities. We appreciate your kind words and hope to welcome you back in the future.

8/10 - 좋아요

Norman

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
As others had stated in reviews, this property really needs to be updated! It wasn't the cleanest; something sticky had been spilled on the floor near the elevator and in the elevator, and it was never cleaned the entire time we were there. Our shoes were sticking to the floor! Gross. Beds had a plastic mattress cover which was really annoying when trying to sleep! That's all you heard when you rolled over.
2024년 1월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 29일
Thank you for sharing your concerns. We apologize for the cleanliness issues you experienced during your stay. We've addressed the cleaning oversights and are exploring alternatives to improve the sleep quality, including mattress covers. Your feedback is crucial, and we appreciate your input.

2/10 - 너무 별로예요

Ben

2024년 1월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 10일
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

4/10 - 별로예요

Vivianne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel is run down. Rooms need upgrade. Our first room had muggy sme. Second room had chipped tub. I had little toe bottom cut from tub. I took a picture of tub. Towels smelled good but some were stained and old. Hotel sraff was very pleasant.
2023년 12월에 3박 숙박함
답변 제공: Taylor Nejman 님, 2023년 12월 31일
We're sorry to hear that your experience at our place was less than satisfactory. Your feedback is important to us, and we'll take this into consideration as we work to improve and maintain the quality of our accommodations. Please know that we're committed to making the necessary changes to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Fabern

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 12월 31일
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 - 훌륭해요

Amy

2023년 12월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2024년 1월 10일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Kaylyn

2023년 12월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 12월 31일
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple... clean... friendly
2023년 12월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 12월 7일
Thank you for your positive review! We're delighted to hear that you found our establishment simple, clean, and friendly. We strive to provide a welcoming experience, and your feedback is truly appreciated. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 11월 21일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Sherry

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean. The staff was very nice.
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 11월 5일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 - 좋아요

KAYLA

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 11월 1일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

TAMMY 님, Pfafftown

2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 11월 20일
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your comments, both the positive and negative ones, as they help us improve our services and facilities. Our team takes great pride in providing exceptional service, and it's always encouraging to receive positive feedback in this regard.

2/10 - 너무 별로예요

Rebecca

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
place was old and run down and stunk. had to use candles to air the place out
2023년 10월에 3박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 25일
We're sorry to hear that your experience at our place was less than satisfactory. Your feedback is important to us, and we'll take this into consideration as we work to improve and maintain the quality of our accommodations. Please know that we're committed to making the necessary changes to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

4/10 - 별로예요

Rebecca

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms stunk so bad it made us want to throw up. Baseboards were dirty. The beds were clean and comfy so that was amazing. This one needs to be updated really bad.
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 25일
We appreciate your feedback, and we're glad to hear that you found the beds comfortable. However, we apologize for the issues you encountered with the room's odor and cleanliness. We take your comments seriously and will address these concerns to improve the overall experience for our guests. Your insights are invaluable as we work towards updating and enhancing our accommodations. Thank you for sharing your thoughts.

6/10 - 괜찮아요

Tony

가족 여행
Was disappointed with the quality
2023년 10월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 19일
I'm sorry to hear that you were disappointed with the quality of our product/service. We take customer feedback seriously and are committed to improving our offerings. Could you please provide more specific details about what aspects of the quality you found lacking? This information will help us address the issue and make necessary improvements. Your feedback is valuable to us, and we appreciate your input. If you have any other concerns or suggestions, please feel free to share them. We aim to provide the best possible experience for our customers, and your input will help us achieve that goal. Thank you for taking the time to share your thoughts.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 19일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 19일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

ANTHONY

2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 11월 1일
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

8/10 - 좋아요

Mary

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a suite that was spacious for my husband, myself, and our teenage daughter. The amenities were fine. The breakfast was great. The staff was friendly and helpful. However, the bathroom could have been bigger--the toilet was short and not very spacious. The biggest complaint would be the floors--they were so dirty, our white socks (and bare feet) became black right away.
2023년 10월에 3박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 12일
Your feedback is valuable to us, as it helps us continually enhance the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Please feel free to reach out to our management team if you have any further comments or suggestions. Thank you again for choosing to stay with us.

6/10 - 괜찮아요

David

별로예요: 숙박 시설 상태 및 시설
This property is older and tired.
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 19일
I'm sorry to hear that you were disappointed with the quality of our product/service. We take customer feedback seriously and are committed to improving our offerings. Could you please provide more specific details about what aspects of the quality you found lacking? This information will help us address the issue and make necessary improvements. Your feedback is valuable to us, and we appreciate your input. If you have any other concerns or suggestions, please feel free to share them. We aim to provide the best possible experience for our customers, and your input will help us achieve that goal. Thank you for taking the time to share your thoughts.

6/10 - 괜찮아요

Sarah

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Okay for one night. Free breakfast is small but standard. No curtains in rooms and the blinds do not block any light, only obscure vision so if you have light sensitivity at night this is not a good choice. Floors were very dirty. (Like socks were black dirty.) The maps say there are vending machines but there are not any and only one working ice machine.
2023년 10월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 12일
Thank you for taking the time to share your feedback regarding your recent one-night stay with us. We value your comments as they help us improve and provide a better experience for our guests. Your feedback is essential to us, and we hope to have the opportunity to welcome you back in the future with improvements in place. If you have any additional comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us, and we appreciate your input.

2/10 - 너무 별로예요

shirley

가족 여행
별로예요: 편의 시설/서비스
Don’t stay here
2023년 10월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 12일
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 - 훌륭해요

mysti

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a good hotel for a decent price, very close to downtown without being directly in it. Area around it feels...a little shady, but not dangerous. Not the hotel's fault, tho.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 6일
Thank you for the 5-star review! We're delighted to hear that you found our hotel to be a good value and conveniently located near downtown. We appreciate your understanding regarding the surrounding area and are glad you felt safe during your stay.

8/10 - 좋아요

Cheri

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were damp,
First room smelled musty, they changed to a new room, was ok, but for our 2 night stay the room was damp the entire time, sheets felt damp, tile floor, it was a hot weekend and we couldn’t turn the air off, The refrigerator door didn’t close, nothing kept cold, and the carpeting was dirty, walked around in bare feet and had to wash them before I put in shoes or went to bed, turn off air last night couldn’t take the clammy feeling anymore and it was so much better, Overall hotel needed a good handyman, Front desk staff was great! Very friendly The breakfast was very good, hot, variety, enjoyed that, Would not stay at this hotel again,
2023년 9월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 3일
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

6/10 - 괜찮아요

Steve

가족 여행
별로예요: 청결 상태
Rooms has a musty smell to it, bath faucet had no pressure, ice machine broken on our floor
2023년 9월에 3박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 3일
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

4/10 - 별로예요

Cortney

출장 여행
별로예요: 청결 상태
Semi truck broke down so I had to get a room for the night. Room had a urine spell and sheets where spotted..
2023년 9월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 10월 3일
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

10/10 - 훌륭해요

April

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easily accessible parking. Close proximity to area attractions.
2023년 9월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 28일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay for a weekend trip to Nashville
Here for a long weekend with friends. The hotel was close to downtown but far enough away to get out of the traffic and crowds. Breakfast was great and a nice way to start every day.
2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Thank you for sharing your experience! We're delighted to hear that you enjoyed your long weekend stay with friends at our hotel. It's wonderful to know that our convenient location allowed you to access downtown easily while also providing a peaceful escape from the hustle and bustle. We're glad you appreciated our delicious breakfast as well. We look forward to welcoming you back for another great stay in the future!

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great staff
2023년 9월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 25일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 - 좋아요

Mihir

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay ish
2023년 9월에 6박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 25일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Anthony

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel has a smell. The room left a stench on my clothes. the moldy smell is unsettling. the shower handle is broken.
2023년 9월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during your visit, and we will address these concerns with our team to ensure a more pleasant experience for all our guests. Your input is greatly appreciated as we continually strive to improve our services.

2/10 - 너무 별로예요

Tina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay at this hotel
This place was so deceiving compared to the photos on line prior to booking. Mold, blood on the walls in the bathroom, dirty walls and carpet was full of hair and wet spots. The pool was completely empty and clearly in need of repairs. We left. I’d prefer getting a full refund. The area was very dark and dangerous. It’s false advertisement and the conditions were deplorable.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
We deeply regret to hear about your disappointing experience during your recent stay at our hotel. Your feedback is genuinely important to us, and we apologize for falling short of your expectations. We will investigate the issues you've mentioned and take immediate steps to address them.

10/10 - 훌륭해요

Brandy

2023년 9월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 25일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Sarah

2023년 9월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 25일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Yves

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cross-country trip
Stop over on a cross-country trip and enjoyed some of Nashville hospitality
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Thank you for such an amazing review on our hotel! We are glad you enjoyed your stay. We hope to see you again on your next trip to Nashville.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were very helpful and friendly. My only complaint was about the toilet: the flimsy seat and lid made it hard to use - the water was too high so it was difficult to manage without getting tissue-paper wet when using it.... Otherwise, I had no complaints.
2023년 9월에 6박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 12일
We are truly grateful for your fantastic review! Your positive feedback means a lot to us. We strive to create exceptional experiences for all our guests, and we're thrilled that you enjoyed your stay. If you ever have more details or suggestions to share, please feel free to reach out. We look forward to hosting you again and providing another outstanding stay.

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 4일
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 - 좋아요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Taylor Nejman 님, 2023년 9월 4일
Thank you for your review! We're thrilled to hear you had a positive experience with us. If there's anything we can do to make it a 5-star experience next time, please don't hesitate to let us know. We appreciate your feedback!