표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 911개 이용 후기 중 128개" "
10 - 훌륭해요
128
평점 8 - 좋아요. 911개 이용 후기 중 205개" "
8 - 좋아요
205
평점 6 - 괜찮아요. 911개 이용 후기 중 219개" "
6 - 괜찮아요
219
평점 4 - 별로예요. 911개 이용 후기 중 142개" "
4 - 별로예요
142
평점 2 - 너무 별로예요. 911개 이용 후기 중 217개" "
2 - 너무 별로예요
217
6.2/10
청결 상태
6.6/10
직원 및 서비스
5.2/10
편의 시설/서비스
5.6/10
숙박 시설 상태 및 시설
6.2/10
친환경
이용 후기
10/10 - 훌륭해요
Stephanie
2024년 4월 16일
좋아요: 청결 상태
Stephanie
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 - 너무 별로예요
Joshua
2024년 4월 5일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Joshua
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Hi Joshua,We appreciate your feedback regarding the cleanliness, staff service, and property conditions/facilities during your recent stay. Providing a pristine environment and exceptional service are paramount to us, and we apologize for any shortcomings you experienced. Rest assured, we are taking immediate steps to address these issues, including staff training programs and facility maintenance initiatives. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit.Best Regards, Motel 6Customer Care Team
4/10 - 별로예요
Manolo Omar
출장 여행
2024년 3월 12일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alright place for a quick trip if you don’t mind cockroaches
Manolo Omar
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Hi Manolo,We're deeply sorry to hear about your experience with cockroaches during your stay. Ensuring a clean and comfortable environment for our guests is paramount to us, and we regret falling short of meeting your expectations in this regard. Please know that we take reports of pests very seriously, and we will address this issue promptly to prevent any recurrence. Your feedback regarding cleanliness, amenities, and property conditions is invaluable, and we will use it to improve our standards and facilities moving forward. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust and provide you with a much more pleasant experience in the future.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Rafael
2024년 2월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spotless. The staff was very helpful and went above and beyond.
Rafael
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
H Rafael,We're delighted to hear that you found your room spotless and that our staff provided helpful and exceptional service during your stay! Ensuring a clean and comfortable environment for our guests is our priority, and we're glad that you experienced just that. It's wonderful to know that our team went above and beyond to make your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding stay in the future!Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Samir
2024년 2월 14일
Samir
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 - 훌륭해요
Joel
2024년 1월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its been great so far, the staff makes you feel like family
Joel
2024년 1월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 23일
Hi Joel,Thank you for your kind words! We're thrilled to hear that your experience with us has been great, and it's wonderful to know that our staff has made you feel like family. Providing a welcoming and friendly atmosphere is a priority for us, and we're delighted that you've felt that during your stay. If there's anything specific you've enjoyed or if there are areas where we can further enhance your experience, please feel free to share. We look forward to continuing to make your stay enjoyable, and we hope to welcome you back for more positive experiences in the future.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Tiffany
출장 여행
2024년 1월 17일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival to the property, there was a couple cursing and arguing outside of the property. The person behind the desk did not seem worried that there were issues with the reservation and did not assist in resolving this.
There were roaches all over. The room was reserved for 2 nights but did not stay and just lost the money for the reservation. It was horrible.
Tiffany
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 18일
Hi Tiffany,We sincerely apologize for the unacceptable experience you encountered during your stay at our property. It is disheartening to hear about the disturbance upon your arrival, and we regret that our staff did not address your concerns promptly. Your comfort and safety are our top priorities, and we will use your feedback to reevaluate our procedures to ensure a more responsive approach to such situations in the future. Additionally, we are deeply sorry to learn about the presence of roaches and the overall dissatisfaction with cleanliness, staff service, amenities, and property conditions. This falls significantly below our standards, and we are taking immediate action to address and rectify these issues. We understand the impact this has had on your experience, and we regret any inconvenience caused. Please know that your feedback is invaluable, and we are committed to making the necessary improvements to regain your trust. We would like to connect with you directly to discuss your experience further and explore possible resolutions. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a vastly improved stay in the future.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Joel
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Joel
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Hi Joel,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Joel
2024년 1월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is absolutely great, thwy keep the rooms are clean, the grounds are clean, and fairly well lit, except one hallway upstairs,
by room 220, which is dark at night due to burnt out light bulbs. Its a great place to stay a a great price.
Joel
2024년 1월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Hi Joel,Thank you for sharing your positive experience with us! We're thrilled to hear that our staff has made a positive impression on you and that you appreciate the cleanliness of our rooms and grounds. Your feedback about the burnt-out light bulbs in the hallway near room 220 is valuable, and we apologize for any inconvenience caused. Rest assured, we will address this promptly to ensure a well-lit environment for all our guests. We appreciate your kind words and look forward to providing you with another great stay at a great price on your next visit.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Joel
2024년 1월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
Joel
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 10일
Hi Joel,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Motel 6Customer Care Team
8/10 - 좋아요
Joel
2024년 1월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay would have been perfect, but the man in 228 smokes, and the man in 226 smokes marijuana in his room, and those two smells get into my bathroom through the ventilation sysyem. The cigarette smoke isnt bad, but the marijuana smell is very strong, therefore I keep my batter bathroom door closed. I yelled at the idiot in 226 Sunday morning of the 7th of December. This person should be not be allowed to stay in a Motel with such a bad habit.
Joel
2024년 1월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 8일
Hi Joel, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
10/10 - 훌륭해요
Joel
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stay here a lot, its always improving, I like the Dded touch of microwaves in the rooms now
Joel
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Hi Joel,We appreciate your continued loyalty and are delighted to hear that you've noticed improvements during your stays. Adding microwaves to the rooms is part of our commitment to enhancing guest experiences, and we're thrilled it has been a positive addition for you. If there are any specific areas you believe we can further improve or if you have additional suggestions, please feel free to share. We value your feedback and look forward to welcoming you back for many more positive experiences.Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Stacey
2023년 12월 25일
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Washer and dryer was out of order and the front desk was very disrespectful.
Stacey
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 26일
Dear Stacey, we are deeply sorry to hear about the challenges you faced during your stay, particularly with the out-of-order washer and dryer and your experience with our front desk. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you.Maintaining operational facilities and ensuring respectful and courteous service are fundamental to us, and it's clear that we failed to meet these standards during your visit. We take your feedback seriously and will be handling these issues with our team immediately to ensure improvements are made. We value your feedback as it helps us identify areas for improvement and better serve our guests. We hope you might consider reaching out to us directly to discuss your experience further, as we would like the opportunity to make amends. Once again, we apologize for the inconvenience and distress caused, and we appreciate your understanding.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Kevin
2023년 12월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kevin
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Dear Kevin,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Motel 6Customer Care Team
4/10 - 별로예요
Ranada
출장 여행
2023년 12월 17일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
As much money as these folks bring into these properties - you’d think there would be better accommodations and fewer roaches
Ranada
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Hi Ranada,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take such matters seriously. Please know that we are investigating the issue with the utmost urgency to address any pest concerns immediately. We understand the impact this had on your experience, and we truly regret any discomfort caused. Your satisfaction is our top priority, and we will take all necessary steps to ensure improvements are made. If there's anything else you'd like to share or if there are additional ways we can make amends, please contact our management team directly. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
James
출장 여행
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
James
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 15일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - 훌륭해요
Stephanie
2023년 12월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy and efficient
Stephanie
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Hi Stephanie,Thank you for your concise and positive feedback! We're delighted to hear that your stay was comfy and efficient. Providing a comfortable and efficient experience for our guests is our goal, and we're pleased to know we succeeded during your visit. If there's anything specific you enjoyed or if there are ways we can further enhance your future stays, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another great experience!Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Gregory
2023년 12월 10일
Gregory
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 - 훌륭해요
Mabel
2023년 12월 10일
Mabel
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
10/10 - 훌륭해요
Jay
2023년 11월 30일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Quite
Jay
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Hi Jay,It's great to hear that you had a quiet stay! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your experience with us is consistently enjoyable!Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Michael
2023년 11월 30일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The motel walls were covered in water bugs in the main room and bathrooms
Michael
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Michael,I'm truly sorry to hear about the condition of your room. That's completely unacceptable, and it doesn't align with our standards for cleanliness. Rest assured, we take this feedback seriously, and we'll address this issue immediately with our team to ensure thorough pest control measures are taken. We value your feedback, and we'll work diligently to prevent such incidents from happening again. If there's anything else you'd like to share or if there's anything we can do to make it right, please reach out. We hope for another chance to provide you with a significantly improved experience in the future.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Christopher
2023년 11월 24일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a review typed by my girlfriend who was traveling alone from South Dakota to me in Georgia. I booked this room for her thinking a Motel 6 next to a Target was a pretty safe bet. Being she was there and I was here, I just wanted to get her somewhere clean and safe, and wasn't really sure how to go about making a stink about it at that time of day. I sure hope someone who gives a crap sees this and can rectify it. Following is her review: Upon entry to my room I noticed how dirty the floors were. As I was walking through the room to the bathroom a roach crawled across the floor and upon looking more closely noticed several dead roaches all over the room, as well as a few more live ones. There were also a couple of used Trojan condom wrappers in the trash by the mirror. I was extremely tired from my very long drive and did not want to mess with trying to switch rooms as I figured the chances of the other rooms being infested was pretty high. So I went across the street to the Super 8 and got a much cleaner and more comfortable room.
Christopher
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 28일
Dear Christopher,I'm truly sorry to hear about the disappointing experience your girlfriend had during her stay. Your concern for her safety and comfort is completely understandable, and I apologize that the room did not meet the standards we aim to provide. The cleanliness issues and presence of pests are unacceptable and do not align with our commitment to providing a clean and comfortable environment for our guests. I'm grateful she found an alternative accommodation at the Super 8, but it's disheartening that she had to go through this inconvenience after a long drive. We take these matters seriously and will address them immediately to prevent such occurrences in the future. We truly value your feedback, and I hope to have the opportunity to rectify this situation and regain your trust in us. If there's anything we can do to make this right or if you have any further concerns, please reach out—we're here to help.Best Regards, Motel 6Customer Care Team
8/10 - 좋아요
linda
가족 여행
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
linda
2023년 11월에 8박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 20일
Hi linda,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Leslie
가족 여행
2023년 11월 18일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst motel stay I've ever had in my 62 years of life. There was feces in the toilet. Bugs crawling on the floor and TV. One chair for 2 people. Bed was hard with noisy springs. The ice had a weird taste. We didn't trust the sheets so slept on top with our own bedding we are traveling with.
Leslie
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 20일
Hi Leslie,I want to express my sincere apologies for the unacceptable experience you had during your recent stay at our motel. Your feedback is incredibly valuable, and I assure you that we take your concerns very seriously. The issues you've highlighted regarding cleanliness and room amenities are not reflective of our standards, and immediate action is being taken to address and rectify these shortcomings. We've implemented stringent inspection protocols to ensure that all our rooms meet the highest standards of cleanliness and comfort. Your insights have prompted a thorough review of our maintenance processes to prevent such occurrences in the future. We understand that regaining your trust will take more than words, and we are committed to exceeding your expectations should you consider giving us another opportunity to host you.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Lura
2023년 11월 16일
Lura
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 6일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 - 좋아요
Joel
2023년 11월 13일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Joel
2023년 11월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 16일
Hi Joel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Joel
2023년 11월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a good stay, but this motel needs to at least offer coffee throughout the day, not just a few hours in the mornings. I will say this the staff here is great,but the grounds are always littered with cigarette butts, to me that is disgusting and takes away from the cleanliness of the whole motel stay experience.
Joel
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 9일
Hi Joel,Thank you for sharing your feedback on your stay with us. We're pleased to hear that overall, you had a good experience and found our staff to be great. Your comments about the availability of coffee throughout the day and the issue with cigarette butts on the grounds are duly noted. We'll certainly take steps to address these concerns and enhance the overall guest experience. We appreciate your valuable input and hope to welcome you back for an even more enjoyable stay in the future.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
실제 이용하신 고객
단체 여행
2023년 10월 23일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bugs everywhere!
Hotel room had bugs and roaches and demanded a second room which was better but still clearly not clean. Door looked like it had been kicked in so I'm sure bugs were getting in. No cleaning service, I brought my towels to the front to be swapped daily.
실제 이용하신 고객
2023년 10월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 26일
Dear Guest,We are truly sorry to hear about the issues you encountered during your stay at our hotel. Your experience falls far below our standards, and we deeply apologize for the cleanliness and property condition issues you faced. Rest assured, we take your feedback seriously, and we will be addressing these concerns with the utmost priority. Your comfort and satisfaction are our top priorities, and we are committed to improving the overall guest experience. If you choose to stay with us in the future, we will do our best to provide a much more pleasant and comfortable experience!Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
alisha
2023년 10월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
That room was so infested with bugs they was crawling on the walls, floor an bathroom. Very bad experience will not return.
alisha
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 23일
Hi alisha,We sincerely apologize for the unpleasant experience you had during your stay, particularly with the bug infestation. This is completely unacceptable, and we take your feedback seriously. We will immediately address this issue and work diligently to rectify the situation. Your comments about cleanliness, staff, property conditions, and room comfort are important to us, and we will use this feedback to make the necessary improvements. We understand your decision not to return, but we hope you might consider giving us another chance in the future to provide you with a vastly improved experience.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
CHARLES
2023년 10월 11일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
non smoking room smelled so much like smoke it turned my stomach. bugs seen every time a light came on or door moved...cigarette burns in the sheets on my non smoking room
CHARLES
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 17일
Hi CHARLES,We're truly sorry to hear about the issues you encountered during your stay. It's clear that the cleanliness, service, and property conditions were not up to our usual standard, and we apologize for any discomfort you experienced, especially with the presence of bugs and the smell of smoke in a non-smoking room. We will address these concerns to ensure a more pleasant experience for our guests in the future. Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Adam
2023년 10월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hasan was a wonderful person to deal
Adam
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 9일
Dear Adam,Thank you for sharing your positive experience with Hasan during your stay. We're delighted to hear that Hasan provided excellent service and made your stay more enjoyable. Providing friendly and attentive staff is important to us, and we'll be sure to pass on your kind words to Hasan. If you ever decide to stay with us again, we look forward to providing you with another wonderful experience. Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Patricia
2023년 9월 26일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches on table and bathroom sink. Shower moldy and disgusting, furniture was deeply destroyed. I got key. Entered room and went back to office and told how disgusting!!! I asked for refund and Hassan them became really rude and said I had to take up the refund issue with Expedia since I reserved through them.
Patricia
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 27일
Hi Patricia,We're truly sorry for the unacceptable conditions you encountered during your stay. This is far from the experience we aim to provide our guests, and we apologize for any inconvenience this caused. Our team is taking this matter seriously and addressing the cleanliness issues with our housekeeping staff to prevent such issues from happening in the future. We're also addressing the condition of our furniture and other amenities to ensure a more comfortable and pleasant stay for our guests. Regarding your refund request, we understand your concerns. We recommend contacting Expedia, and they will be able to assist you with the refund process according to their policies. Once again, we apologize for your negative experience, and we appreciate your feedback as it helps us improve our services and maintain the high standards we aim for. We hope you might reconsider staying with us in the future for a much-improved experience.Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
james
출장 여행
2023년 9월 25일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SICK TO MY STOMACH
I woke up to roaches in my room !!! I checked out early and when I asked for a receipt I was told that they couldn’t give me one. I need a receipt for my taxes.
james
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 29일
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6
6/10 - 괜찮아요
Tingdong
연인과의 여행
2023년 9월 20일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are roaches on the floor.
Tingdong
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 21일
Dear Guest,We apologize for the unpleasant experience you had during your stay, particularly the presence of roaches on the floor. Your concerns about cleanliness, staff, service, amenities, and property conditions are taken seriously. This is not the level of quality we aim to provide, and we will address these issues promptly to ensure they do not recur. Your feedback is invaluable, and we hope to have the opportunity to provide a significantly improved experience in the future. Thank you for bringing these matters to our attention.Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Gloria Mercedes
2023년 9월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gloria Mercedes
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 14일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
2/10 - 너무 별로예요
Brian
2023년 9월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Ill never go back. They treated me like less than at the front desk and then put me in a room where the door had been kicked in. They moved me over to the next room but i had to throw away all if my food cause the bugs got it. I left my socks because the floor had never been mopped snd i tried to walk it leaving a sticky substance on them.that im sure will never come.out. The worst thing about all of it is that they just simply were not nice.
Brian
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 11일
Hi Brian,We are truly sorry to hear about the negative experience you had during your stay at the hotel. Your description of your experience is deeply concerning, and we sincerely apologize for the issues you encountered, including the condition of the room and the treatment you received at the front desk. Your feedback is essential, and we take it seriously. We will investigate these matters thoroughly and take immediate action to address the problems you've mentioned to ensure that such issues do not recur in the future. Your comfort and satisfaction are our top priorities, and we clearly fell short during your visit. We understand your decision not to return, but if you ever reconsider, we would welcome the opportunity to provide you with a vastly improved experience. Again, we apologize for the issues you encountered and thank you for bringing them to our attention.Best Regards, Motel 6Customer Care Team
8/10 - 좋아요
Obdulia
출장 여행
2023년 8월 8일
Muy bien
Obdulia
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 9일
Hi Obdulia,Thank you for your feedback! We're glad to hear that you had a positive experience during your stay. We hope to have the opportunity to host you again in the future!Best Regards, Motel 6Customer Care Team
8/10 - 좋아요
April
2023년 8월 5일
April
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 8일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
8/10 - 좋아요
Janet
출장 여행
2023년 7월 29일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
It was quiet and staff was friendly. Room smelled like cigarettes a bit but that went away with the air conditioning on.
Janet
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Hi Janet,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the quiet atmosphere and found our staff friendly. However, we apologize for any inconvenience caused by the initial cigarette smell in the room. We appreciate your understanding, and we're glad that it dissipated with the air conditioning. We hope you had a comfortable stay, and we look forward to welcoming you back in the future!Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Antoine
2023년 7월 29일
It's okay you get what you pay for
Antoine
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Hi Antoine,Thank you for your feedback. We're glad to hear that you found our hotel to be reasonably priced and reflective of the value you received. Guest satisfaction is important to us, and we're constantly working to provide the best possible experience at an affordable price. We hope to host you even better on your next visit!Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Christina
2023년 7월 29일
Christina
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 22일
Dear Christina,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
실제 이용하신 고객
2023년 7월 22일
좋아요: 직원 및 서비스
실제 이용하신 고객
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 25일
Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Ramakrishnareddy
단체 여행
2023년 7월 18일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When entered very bad smell in non smoking room. Big bugs on bed. Next time if they can offer for free, I don’t want to stay. I stayed in many motels, this is very bad.
Ramakrishnareddy
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 22일
Dear Ramakrishnareddy, we apologize for the unpleasant experience you had during your stay. Our team is dedicated to providing a clean and comfortable environment for all our guests, and we regret that we fell short of meeting your expectations. The issues you mentioned, such as the bad smell and bugs in the room, are not up to our standards, and we take this matter seriously. We'll conduct a thorough inspection and address the problem promptly to ensure it doesn't happen again. Your feedback is essential to us, and we truly appreciate you bringing these concerns to our attention. We want to make it right for you, so if there's anything we can do to assist or compensate you for the inconvenience, please let us know. We value your business and hope you'll give us another chance to provide you with a much-improved experience in the future. Thank you for your understanding.Best Regards, Motel 6Customer Care Team
8/10 - 좋아요
Chance
2023년 7월 9일
Chance
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Hi Chance,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Motel 6Customer Care Team
10/10 - 훌륭해요
Jordan
2023년 7월 7일
좋아요: 직원 및 서비스
Shower was leaking but other than that it was great
Jordan
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 11일
Hi Jordan,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the leaking shower during your stay. Your comments have been noted, and we will address this issue promptly to ensure a better experience for future guests. We appreciate your positive remarks about your overall stay, and we hope to have the opportunity to welcome you back for a more enjoyable visit in the future!Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Paul
2023년 7월 3일
좋아요: 직원 및 서비스
Paul
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 - 좋아요
Michael A
2023년 6월 30일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not much to like or say about this property
Michael A
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 4일
Hi Michael,Thank you for taking the time to share your feedback. We apologize for any disappointment you experienced during your stay. We strive to provide a positive and enjoyable experience for all our guests, and we regret that we fell short of your expectations. We take your concerns about cleanliness, staff, service, and property conditions seriously. We will review your comments with our team to identify areas for improvement and take necessary actions to address them. We value your feedback as it helps us to continually enhance our services and facilities. We appreciate your feedback and hope to have the opportunity to regain your trust in the future!Best Regards, Motel 6Customer Care Team
2/10 - 너무 별로예요
Jasmine
단체 여행, 반려동물 동반 여행
2023년 6월 27일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were plenty of bugs and open cracks for them to come through. The shower looked like it wasn’t clean. It was stinky. The room stunk. There were burn holes in the cover and the room just looked old and dingy; nothing like advertised.
Jasmine
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 28일
Dear Jasmine, we sincerely apologize for the cleanliness and condition issues you encountered during your stay. It's disheartening to hear that your room had bugs and that there were open cracks that allowed them to enter. We understand the importance of maintaining a clean and pest-free environment for our guests, and we apologize for falling short in this regard. We also apologize for the condition of the shower and the overall smell in the room. Our housekeeping team should have ensured that the room was thoroughly cleaned and well-maintained before your arrival. Your feedback regarding the burn holes in the cover and the overall appearance of the room is concerning, as it does not meet our usual standards. We will investigate these matters further and take appropriate measures to address and rectify the issues you mentioned. We appreciate your honest feedback about the discrepancies between our advertised expectations and the actual experience you had. It's important for us to live up to the standards we promise, and we apologize for any disappointment caused. We take your comments seriously, and we will use them to improve our cleanliness procedures, maintenance efforts, and overall guest experience. We would appreciate the opportunity to make it right and regain your trust. Once again, we apologize for the inconvenience you experienced, and we appreciate your feedback.Best Regards, Motel 6Customer Care Team
6/10 - 괜찮아요
Paula
2023년 6월 26일
Paula
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 28일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
2/10 - 너무 별로예요
peggy
가족 여행
2023년 6월 25일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is dirty roaches were running everywhere. Pulled the covers back there were hair and bugs on the bed. Sheets were not clean. Toilet had dried pee on them. Very nasty motel!!
peggy
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 28일
Dear Peggy, we deeply apologize for the extremely unsatisfactory experience you had during your stay. It is completely unacceptable that you encountered such issues with cleanliness, pests, and hygiene. We understand your frustration and disappointment, and we take these matters very seriously. The conditions you described are not indicative of the standards we strive to maintain at our establishment. We have strict cleanliness protocols in place, and we conduct regular pest control treatments to ensure a comfortable and sanitary environment for our guests. It is clear that we failed to meet these expectations during your stay, and we are deeply sorry for the inconvenience caused. We also apologize for any shortcomings in the staff's response and service. We will investigate this matter thoroughly and take appropriate measures to address the issues with our team's attentiveness and assistance. We value your feedback and want to assure you that we will be reviewing our procedures and processes to ensure that such situations are never repeated. Your experience does not reflect the quality of service and accommodation that we aim to provide, and we are committed to making the necessary improvements. We understand that our apology cannot change your past experience, but we would like to offer our sincerest apologies and the assurance that we take your feedback seriously. Once again, we deeply apologize for the inconveniences and frustrations you experienced, and we appreciate your feedback.Best Regards, Motel 6Customer Care Team