고급 침구, 책상, 노트북 작업 공간, 다리미/다리미판
예약 가능 여부 확인

스파크 바이 힐튼 내슈빌 앳 오프리랜드 여행 후기

2 out of 5
스파크 바이 힐튼 내슈빌 앳 오프리랜드
2516 Music Valley Dr, Nashville, TN

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 246개" "
평점 8 - 좋아요. 1000개 이용 후기 중 366개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 199개" "
평점 4 - 별로예요. 1000개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 67개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

gerda 님, Stony Plain

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient place for us to stay.
2023년 7월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 9월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. Your satisfaction is important to us as a valued customer, we hope to host you in the future, thank you again for staying with us. See you soon!

10/10 - 훌륭해요

OUIDA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Manager - Great staff
Of course, this was not at all a 5-star hotel. It is being phased out and it was not hidden from us. The manager, Salisa, was amazing from the moment we entered until the last time we saw her. Her congeniality, her people skills and overall professionalism were evident from guest to guest - consistent. She and her team rallied together to ensure we were comfortable. It was obvious that they were concerned about the cleanliness of the hotel though that might have been a bit distracting. (The hallway could have been wider). We hope they will take that into consideration as they continue their renovation project. The breakfast area was clean but the meal would have been more appetizing if I could have grabbed a fruit or if there were alternatives for vegetarians. The entrance was clean but could have been more attractive – more appealing and the business offer needs upgrading. Although we weren’t totally sold on the facility – what comes with aging – the treatment we received merited our wanting to check in again... because of the team. (So sorry, I have no pictures to upload).
2023년 9월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 9월 23일
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 - 훌륭해요

Caryle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was clean the cleaning staff was very through and polite
2023년 9월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 9월 14일
THANK YOU FOR YOUR REVIEW AND WE HOPE TO SEE YOU SOON!

2/10 - 너무 별로예요

Sheronica

2023년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 1일
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

2/10 - 너무 별로예요

Eddie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
WHAT A DUMP
This was by far the worst hotel I ever had to stay here. It was not up-to-date. There’s a horrible odor in every hallway. The bed felt like I was sleeping on the floor. The breakfast that they have for free it’s not even worth it. I would rather go buy breakfast from a nice restaurant. Last but not least, the lights went off at 9 PM the day before we were scheduled to leave. The next morning, I me and my fiancé woke up we had to go take a shower and someone else’s room. DO NOT ATTEND THIS HOTEL. IF YOU SEE A QUALITY IN ANYWHERE IN AMERICA RUN!!!!!!!
2023년 9월에 2박 숙박함
답변 제공: Salisa wong 님, 2023년 9월 5일
I apologize for not meeting your expectations at your recent visit and I have passed on your feedback to our management team so that we can fix the issues that you have identified. I hope you can consider giving us a second chance to make it right for you.

8/10 - 좋아요

Janey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great price close to Opry
2023년 8월에 1박 숙박함
답변 제공: Front desk 님, 2023년 8월 28일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with our 4 day stay.
Hotel was just what we were looking for. Close to most everything we were going to see in the Opryland area. Downtown was only 20 min away. In fact we took the hotel shuttle downtown. That saved a lot of grief. The people who work here are great. We have to shout out to Stacey and Richard. They took good care of us. Everyone else that we had limited contact with also were great. Thanks for a nice stay. Breakfast was also very good.
2023년 8월에 4박 숙박함
답변 제공: Frontdesk 님, 2023년 8월 23일
Thank you for your review and we hope to see you soon!

4/10 - 별로예요

Laurie 님, Ringle

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No pool-- construction workers very loud- very disappointed
2023년 8월에 3박 숙박함
답변 제공: Frontdesk 님, 2023년 8월 23일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

4/10 - 별로예요

KAREN

Very old run down hotel- needs updating badly!
2023년 8월에 3박 숙박함
답변 제공: Frontdesk 님, 2023년 8월 20일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valued guests. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 - 좋아요

Bill

좋아요: 청결 상태, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Salisa Wong, Manager 님, 2023년 8월 15일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Joanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Nice front Desk staff.
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 4일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Connie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager is exceptional! Very personable and kind!
2023년 7월에 2박 숙박함
답변 제공: Frontdesk 님, 2023년 7월 29일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very nice and helpful
2023년 7월에 3박 숙박함
답변 제공: salisa wong 님, 2023년 7월 26일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Quality Inn Opryland is a great value for the area. The staff was very friendly. Great food right next door. Easy drive to the Ryman Theater as well as the Grand ole Opry.
2023년 7월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 7월 19일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

2/10 - 너무 별로예요

Barbara 님, Twin Lakes

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
For 187.00 per night I would expect a clean hotel room. The carpet was wet and there was no water in the tank of the toilet. I couldn’t get the tank to fill. Luckily I was only 1 night there. I would not recommend this property under any circumstance.
2023년 7월에 1박 숙박함
답변 제공: salisa wong 님, 2023년 7월 12일
Thank you for completing our online survey regarding your recent Quality Inn Opryland Area stay. On behalf of our entire team, I would like to apologize for failing to exceed the expectations of your stay. Your satisfaction is important to us as a valued customer. We will use your feedback to make improvements to provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 - 괜찮아요

Janet

2023년 7월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 7월 30일
Thank you for your review and we hope to see you soon!

6/10 - 괜찮아요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We specifically looked at hotels with a pool . It is advertised as having a pool but there IS NOT A POOL ! We were really disappointed as it was 90 degrees !Websites need updated so others aren’t disappointed as we were
2023년 7월에 7박 숙박함
답변 제공: salisa wong 님, 2023년 7월 9일
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our management team to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

4/10 - 별로예요

Kara 님, Chicago

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Furniture and carpets are horrifically dirty and falling apart. The furniture in the lobby and the chairs in the rooms look like they were pulled from the garbage. The front desk staff were very nice and helpful. They asked if I wanted room cleaning every other day and I accepted but they never once cleaned the room for a 6 day stay. I had to get clean towels and toilet paper from the front desk and throw the garbage from the trash bins away myself.
2023년 7월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 7월 9일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of your stay. Your satisfaction is important to us as our valuable guest. I have shared your feedback with our management team to fix the situation differently in the future so that we can provide exceptional experiences for you. We hope for an opportunity to properly host you in the future.

8/10 - 좋아요

Kathryn

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 7월 9일
Thank you for your rating and we hope to see you soon!

8/10 - 좋아요

Nicki

좋아요: 청결 상태, 직원 및 서비스
Nice hotel, extremely helpful staff, disappointing that there was no pool
2023년 6월에 3박 숙박함
답변 제공: salisa wong 님, 2023년 6월 28일
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our pool on your recent visit. I have shared your feedback with our GM to fix the situation differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 28일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Linda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: salisa wong 님, 2023년 6월 28일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 6월에 4박 숙박함
답변 제공: salisa wong 님, 2023년 6월 28일
Thank you for your review and we hope to see you soon!

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find and get to. Staff was friendly. Overall, it is well worn and definitely been used, but otherwise clean and quiet. The room was good with comfortable bed and the AC was cold. Breakfast buffet was fresh and very tasty with all the traditional breakfast foods. Booked through Expedia and had a good discounted rate.
2023년 6월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 28일
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Opryland Area. On behalf of our entire team, Your satisfaction is important to us as a valued customer. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope to host you in the future, thank you again for staying with us. See you soon!

8/10 - 좋아요

Davette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to Opryland . We were there for a concert- close to restaurants. Room was clean and quiet. Breakfast was ok and glad to have each morning 😊
2023년 6월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 22일
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk people were very friendly and accommodating. We had to check out of another facility by 10am and needed to ensure our luggage was safe so we could continue to explore the sites and experiences if Nashville. We were allowed to check in to our room at Quality Inn early . We really appreciate that. Also appreciated how quiet it was for sleeping and that there was shuttle service available for a very low price.
2023년 6월에 1박 숙박함
답변 제공: salisa wong 님, 2023년 6월 16일
We would like to thank you for taking the time to complete our online survey. It is very important to us and your input helps us in our efforts to provide excellent service.

8/10 - 좋아요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed the breakfast
2023년 6월에 1박 숙박함
답변 제공: salisa wong 님, 2023년 6월 14일
Thank you for your review and we hope to see you soon!

6/10 - 괜찮아요

Samuela

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Nice staff but the hotel needs an updated. Noisy lack of sound insulation
2023년 5월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we hope that next time we can make it right for you, we hope to see you soon!

10/10 - 훌륭해요

April

가족 여행
좋아요: 직원 및 서비스
Room was ready and able to check in early
2023년 6월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

4/10 - 별로예요

Russell

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Liked the location. Didn't like: a lot of cracks/chips in the walls, worn/old furniture, lights either flickered when turning on or didn't work, key didn't work to outside door 2nd day, so had to have a new one made
2023년 5월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 - 좋아요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

Lorna

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom sink water would not get warm after five minutes! The shower was warm, but not hot. The room was musty and mildewy and bothered our sinuses. This facility is old and should be painted, new carpet, air, ducts, cleaned, new drapes.
2023년 5월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

6/10 - 괜찮아요

Gustav

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we hope to see you soon!

10/10 - 훌륭해요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, good location
2023년 5월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

10/10 - 훌륭해요

Cathy

2023년 5월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your rating.

6/10 - 괜찮아요

Robert

가족 여행
The internet was awful…the front desk man did not book our shuttle as we requested.
2023년 4월에 3박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

10/10 - 훌륭해요

Lisa

2023년 5월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your rating.

8/10 - 좋아요

Michael 님, Anaheim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. This is a good location, close to Opryland.
2023년 4월에 5박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

8/10 - 좋아요

Michaela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your rating.

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here every time I visit Nashville. The staff is very friendly and accommodating. Great breakfast, location. Being able to get a shuttle downtown is great.
2023년 4월에 6박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

6/10 - 괜찮아요

Guliya 님, acworth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
People at the frondesk are super nice and polite!!!
2023년 4월에 6박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

8/10 - 좋아요

mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
one night stay.
2023년 3월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your rating.

8/10 - 좋아요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your rating.

6/10 - 괜찮아요

Penelope

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For one night it is adequate. The hotel is old and rundown, everything needs replacing. The bed was comfortable. When we checked in the WiFi wasn’t working so although I had prepaid I never actually checked in. However, for a cheap overnight stay it was fine. Just don’t expect too much.
2023년 4월에 1박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 - 좋아요

Sarissa

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the staff!!!!
2023년 4월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
was a clean, comfortable room. 2 ice machines were broken, and ran out of coffee every morning
2023년 4월에 3박 숙박함
답변 제공: salisa wong 님, 2023년 6월 11일
Thank you for your review and we are so sorry that your expectation was not met, we hope that next time you can consider staying with us in the future.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스
It’s a place I have stayed at several times! It’s convenient, has a shuttle to downtown and is a good place to stay!
2023년 4월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

8/10 - 좋아요

Richard L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, could use updating
2023년 4월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 6월 8일
Thank you for your review.

8/10 - 좋아요

Angel W

좋아요: 직원 및 서비스, 객실의 편안함
2023년 4월에 1박 숙박함