외관

스프링힐 스위트 바이 메리어트 메트로 센터 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 908개 이용 후기 중 385개" "
평점 8 - 좋아요. 908개 이용 후기 중 280개" "
평점 6 - 괜찮아요. 908개 이용 후기 중 112개" "
평점 4 - 별로예요. 908개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 908개 이용 후기 중 55개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Nancy, thank you for sharing your positive experience. It's wonderful to hear that the SpringHill Suites Nashville MetroCenter team members were friendly and accommodating throughout your stay. We look forward to seeing you again in the future.

2/10 - 너무 별로예요

jessie

연인과의 여행
별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jessie, it's unfortunate to see your rating. We would appreciate if you could provide more details about your experience, as your feedback is essential in our continuous efforts to improve our service. We hope to have another opportunity to give you the great stay you deserve.

10/10 - 훌륭해요

Alfredo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena atención
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Alfredo, nos complace saber que apreció el excelente servicio del SpringHill Suites Nashville MetroCenter. Los miembros de nuestro equipo se esfuerzan por brindar una experiencia memorable y esperamos su próxima visita.

8/10 - 좋아요

John 님, Bristol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place with pleasant staff and good amenities and atmosphere.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
John, thank you for your favorable review of SpringHill Suites Nashville MetroCenter. We are pleased to hear you enjoyed our amenities and welcoming ambiance. Our dedicated team members truly appreciate your compliment. We hope to have the opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Daryl 님, Collingwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception was very accommodating and a pleasure to deal with
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Daryl, it warms our hearts to hear that your interaction with the front desk at SpringHill Suites Nashville MetroCenter was a positive experience. Ensuring your comfort and satisfaction is a delight for our team members. We look forward to welcoming you back for another pleasant stay in the near future.

8/10 - 좋아요

Teresita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the room size and cleanliness. Hotel is located in just minutes from central location.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Teresita, thank you for your review. It's wonderful to hear you enjoyed the spaciousness and cleanliness of your room at SpringHill Suites Nashville MetroCenter. We're pleased you found our location convenient for your needs. We look forward to welcoming you back on your next trip to Nashville.

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Mario, we're thrilled to know you had a great experience at SpringHill Suites Nashville MetroCenter. We appreciate you taking the time to rate us and look forward to welcoming you back in the future. Safe travels until then!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Thanks for the perfect rating, Jose!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites Nashville MetroCenter.Have a wonderful day!

4/10 - 별로예요

Scott

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for sharing your feedback, Scott.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 - 좋아요

Egerton

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Egerton, thank you for your rating after your stay at the SpringHill Suites Nashville MetroCenter. We're pleased to know that your experience was satisfactory overall. We encourage you to share any specific feedback or comments on your next visit. We're looking forward to welcoming you back.

6/10 - 괜찮아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for sharing, Jacob.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - 훌륭해요

Rachelle

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Rachelle, it's wonderful to see your high score for SpringHill Suites Nashville MetroCenter. We truly appreciate your recognition and can't wait to welcome you back for another fantastic stay.

10/10 - 훌륭해요

Colleen 님, Pittsburgh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Colleen, it's great to hear that your stay at the SpringHill Suites Nashville MetroCenter was enjoyable. We appreciate your high rating and we're looking forward to your next visit with us.

10/10 - 훌륭해요

Chadwick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Chadwick, it's excellent to hear about your 5-star experience at SpringHill Suites Nashville MetroCenter. Your rating is a testament to our team members' commitment to providing outstanding service. We eagerly await the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Cristina, it's wonderful to hear that you had a great experience at SpringHill Suites Nashville MetroCenter. Our aim is to provide exceptional hospitality and your high rating suggests we achieved that. We appreciate you taking the time to provide feedback and we hope to welcome you back soon.

6/10 - 괜찮아요

Vicki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Breakfast was poor. 2nd day they didn’t have much selection and didn’t keep food stocked.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 5일
Vicki, it's regrettable to hear that the breakfast offerings during your stay didn't live up to expectations. It is our intention to provide a plentiful variety and to keep it well-stocked for all our guests. We appreciate you sharing this experience, and it will be used as a means to improve for the future. We hope to have an opportunity to serve you better in the future.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room actually looked like the pictures. The check in staff had a great smiley personality. Hotel smelled and looked nice. We asked for a room by the indoor pool and we got the first room next to it! We are very happy with everything.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Jeffrey, thank you for sharing your experience at SpringHill Suites Nashville MetroCenter. It's wonderful to hear your room met your expectations and our team members at check-in left a positive impression with their cheerful demeanor. We're thrilled you enjoyed the ambience and were able to accommodate your request for a room next to the indoor pool. Your satisfaction is our priority and we're delighted everything was aligned with your expectations.

8/10 - 좋아요

KATHY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 25일
Kathy, thank you for your rating. It's great to see that you had a positive experience at SpringHill Suites Nashville MetroCenter. We hope to welcome you back in the near future for an even better experience.

2/10 - 너무 별로예요

randy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was 64 degrees when we arrived, then it went to 87 when we adjusted the thermostat. The shower was so high pressure that it hurt to shower.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 17일
Randy, we're sorry to hear about your recent experience with temperature control and the water pressure of your shower. Our team is committed to providing comfortable stays and your feedback is crucial in helping us improve. We appreciate your understanding and hope to provide a better experience if you choose to stay with us again in the future.

6/10 - 괜찮아요

Mayada

2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Mayada, thank you for taking the time to rate your stay. Although it seems you had a satisfactory visit, we acknowledge there may be areas for improvement. That said, we hope to welcome you back to provide an improved stay next time.

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 6일
Danny, thank you for choosing SpringHill Suites Nashville MetroCenter and taking the time to rate us. We're pleased to know you had a positive experience and we look forward to welcoming you back on your next visit to Nashville.

4/10 - 별로예요

Anita

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Picture on tv was dark. It was horrible experience not worth that hotel
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Anita, we are sorry to hear that the television settings did not meet your expectations. We always strive to provide a worthwhile experience for our guests and it's clear we did not achieve that for you this time. We appreciate your feedback, as it helps us improve, and we hope to have another opportunity to provide you with improved services in the future.

6/10 - 괜찮아요

Sheree

좋아요: 직원 및 서비스
The property was nice & clean.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 17일
Sheree, thank you for your feedback. We're thrilled to hear you appreciated the cleanliness of SpringHill Suites Nashville MetroCenter. Our team is dedicated to providing a pleasant and tidy environment for our guests. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Rashindia

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 16일
Rashindia, it's delightful to see your highest rating for SpringHill Suites Nashville MetroCenter on Hotels.com. We appreciate your support and hope to welcome you back in the future. Your satisfaction is our motivation to keep delivering exceptional service.

8/10 - 좋아요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good, air conditioner was having a hard time keeping up but was fine at night
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 7일
Catherine, it's terrific to hear that you had a generally positive experience at SpringHill Suites Nashville MetroCenter. We regret to learn that your air conditioner wasn't performing optimally throughout the day and we appreciate your patience with it. Providing comfy, cool rooms for our guests is crucial, especially during warmer weather. We look forward to welcoming you back for an even better stay soon.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to get into the city but avoid the traffic.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 24일
Thanks for the wonderful review, Adam!It's fantastic you had such a lovely experience at SpringHill Suites Nashville MetroCenter. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Dewel

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 12일
Thanks for the perfect rating, Dewel! We can't wait to see you again soon for another amazing experience at SpringHill Suites Nashville MetroCenter. Have a great day!

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing pool and beds.
Enjoyed the pool and the beds were comfortable.
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 19일
Thank you for the fantastic review, Denise!We're happy your time at SpringHill Suites Nashville MetroCenter was so fantastic! It's wonderful you enjoyed and appreciated our comfortable beds. We hope all of our guests feel relaxed and rested during their time in our hotel. Your praise lets us know we're doing our job!We can't wait to see you again soon for another great experience!

10/10 - 훌륭해요

Roberta

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thanks for the outstanding rating, Roberta!We're delighted your time at SpringHill Suites Nashville MetroCenter was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Great Breakfast, Great room and good service.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 3일
Thanks for the great review, Andrew!It's wonderful you enjoyed your stay at SpringHill Suites Nashville MetroCenter so much! We strive for excellence so we're thrilled you appreciated not only our delicious breakfast and great rooms, but also our friendly service! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nicely remodeled and in a convenient location near Nashville.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 7월 2일
Thank you for taking the time to share this lovely review, Gary!We're so glad to know you had such an enjoyable experience with us at SpringHill Suites Nashville MetroCenter. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you!

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
staff was very courteous. Nice breakfast and very clean facility.
2023년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 6월 26일
Thank you for sharing this glowing review, Janice!We are delighted to hear about your experience at SpringHill Suites Nashville MetroCenter! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

2/10 - 너무 별로예요

Braydon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely horrible experience. We get there after driving 700mi just to have neighbors banging on the wall next to us, a person shouting at the third room floors from outside, then to top it off I wanted to get my own room which the office person told me they could get for me but that someone had pooped themselves on the elevator and someone stepped on it bringing it all over the second floor l. They gave me $10 off my room for this…. Absolutely horrible money grabbing hotel
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
We appreciate you taking the time to share your feedback, Braydon.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our soundproofing and that our cleanliness and service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just need a little more variety in the continental breakfast.
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
Thank you for sharing your thoughts with us, Michael.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed My Stay
The first thing I noticed when I entered was how good it smelled inside! The next thing was the cleanliness, and then, how professional, and friendly front desk staff was to my family!
2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
Thank you for taking the time to leave this wonderful review!We're thrilled to know you enjoyed your stay at SpringHill Suites Nashville MetroCenter so much! We strive for excellence so we're pleased to hear you appreciated not only our amazing ambiance and cleanliness, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

4/10 - 별로예요

Carolyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room doesn't look like picture
The picture of the room shows the bed normal height but the bed was very very low almost on the floor. We were elderly and handicapped so to get down that low was difficult and then the mattress sanked down even lower.I expected (which I asked for) a roll in shower which seemed wasn't a problem. The tub was deep and hard to get into.The sofabed was a futon which I should been told about. The hotel was a older one whic needs to be updated to the standards of the newer ones.
2023년 6월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 6월 9일
Carolyn,Thank you for taking the time to share your feedback. We apologize for the difficulties you experienced during your stay, particularly with the height of the bed and the mattress comfort. Please know that we will be addressing this with our team to ensure that accommodations are better suited to the needs of our guests in the future.We understand how important accessibility is for our guests, and we're sorry to hear that the bathroom did not meet your expectations for a roll-in shower. Your feedback in this regard is valuable, and we'll consider it as we make improvements and updates.Regarding the sofabed, we apologize for any confusion or inconvenience caused by its design, and we appreciate your suggestion to provide more information in advance about the furniture in our rooms.Lastly, we acknowledge your concerns about the need for an update at our property, as we continually strive to provide a high-quality experience for all guests. Rest assured that we will take your feedback into account as we plan future updates and renovations.Once again, we appreciate your input and hope that you will give SpringHill Suites Nashville MetroCenter another opportunity to provide a more enjoyable stay in the future.

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great option for nashville
Nice and clean hotel, close to lots of places to eat. We came for a baseball tournament and was very accommodating to kids
2023년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 5월 30일
Thank you for leaving us this fabulous review, April!We're so glad you had such an enjoyable time with us at SpringHill Suites Nashville MetroCenter! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our clean accommodations and central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!

6/10 - 괜찮아요

Jennifer 님, Fayetteville

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room smelled moldy and of cigarette smoke. They were however large rooms. And there was 2 pools (which we didn’t use but yay for pools). I have a Marriot also booked for this trip when we get to Savannah, yet this Nashville (warehouse area of town- not downtown) cost over $300/night. I would not stay at this location again.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 30일
Thank you for submitting your feedback with us, Jennifer.We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 25일
Thank you for the fantastic rating, Willie!We strive to make all of our guests feel welcome and relaxed during their time at SpringHill Suites Nashville MetroCenter! We can't wait to see you again soon.

10/10 - 훌륭해요

Sheila

2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 12일
Thank you for sharing, Sheila!At SpringHill Suites Nashville MetroCenter, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value!
The front desk clerk was one of the friendliest people I’ve ever met! The hotel was way better than we expected! It was quiet, clean, and had plenty of space. The breakfast options were surprising for a continental breakfast. Having to pay to park was a bummer. The beds could use some improvement but everything else was great!
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 22일
Thanks for the excellent 10/10 review!We're delighted your time at SpringHill Suites Nashville MetroCenter was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our spacious and clean accommodations as well as our delicious breakfast options. That's what we like to see! We're also happy that our friendly team was able to make you feel at home. We look forward to hosting you again soon for another fantastic experience.Have an amazing day!

10/10 - 훌륭해요

Mirenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and price cannot be best.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 20일
Thank you for the fantastic rating, Mirenda!It's outstanding you had such a wonderful experience at SpringHill Suites Nashville MetroCenter. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 - 별로예요

keith

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Arrived at check in time to find the lobby full of people waiting for rooms. I was informed that our room wasn’t ready despite arriving at the stated check in time. No explanation was given by staff. I was told just to have a seat. We were in Town for a concert and on a time schedule. My kids ended up getting ready in the lobby with all the other people. Staff seemed very stressed and not friendly. Also after returning to our room after the concert the room was freezing and we could not adjust the temperature. I phoned the front desk. The clerk came up and she was unable to adjust the temperature to turn on the heat. We were given two extra blankets and told to unplug the air unit. Though the room was clean and in acceptable condition the staff could have been more helpful for the extravagant prices they charged due to the concert.
2023년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 5월 9일
Thank you for sharing your feedback, Keith.We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
Room was comfortable, lived the citrus water in the lobby, great breakfast and the front desk people were awesome.
2023년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 5월 8일
Thanks for the excellent review, Bonnie!We're delighted your time at SpringHill Suites Nashville MetroCenter was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our comfortable accommodations and breakfast as well as our amazing team members. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.Have an amazing day!

10/10 - 훌륭해요

Maurice R

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk representative was very nice and polite.
2023년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 5월 2일
Thank you for sharing this wonderful review, Maurice!We are very pleased to hear that you had an enjoyable experience at SpringHill Suites Nashville MetroCenter! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 5월 5일
Thank you for sharing your feedback, Paul.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 3월 27일
Thank you for the great rating, Barry!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at SpringHill Suites Nashville MetroCenter! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Leonard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great place to stay away from downtown. We ubered downtown and it worked out great. Opryland is a short drive with fun places around as well. Wish there would have been a bar or dinner place closer by other than fast food. Very clean ver friendly staff.
2023년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 3월 22일
Thanks for the great review, Leonard!It's wonderful you enjoyed your stay at SpringHill Suites Nashville MetroCenter so much! We strive for excellence so we're thrilled you appreciated not only our prime location and clean rooms, but also our friendly staff! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 - 훌륭해요

doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The woman that checked me in was very friendly and helpful. The only thing that I have to say negative was the shower door was installed the wrong way and had to get in the shower to turn it on.
2023년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 3월 15일
Thank you for taking the time to share your lovely review with us, Doug.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

8/10 - 좋아요

debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff was great!
Staff was great! Clean, pool didn’t work for 1st couple of days then very cool. Frog didn’t work for first couple days. Breakfast was good! 2 days after we left realized we left a garment bag on closet shelf we called and went back to hotel but could not be found.
2023년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 3월 15일
Thank you for taking the time to share this review, Debbie!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our kind staff and clean accommodations. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!