로비 좌석 공간

더 캐피톨 호텔 다운타운, 어센드 호텔 컬렉션 여행 후기

3 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1013개 이용 후기 중 321개" "
평점 8 - 좋아요. 1013개 이용 후기 중 332개" "
평점 6 - 괜찮아요. 1013개 이용 후기 중 186개" "
평점 4 - 별로예요. 1013개 이용 후기 중 101개" "
평점 2 - 너무 별로예요. 1013개 이용 후기 중 73개" "

7.8/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

AYOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 5박 숙박함
답변 제공: General Manager 님, 2023년 5월 3일
Dear Ayoung, Thank you for sharing the nice rating about your experience at The Capitol Hotel Downtown, Ascend Hotel Collection. We are happy to see your stay was pleasant, and we look forward to having the pleasure of hosting you again soon.General Manager

6/10 - 괜찮아요

Courtney

좋아요: 직원 및 서비스
I didn’t like that entry was outdoors
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Courtney, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Stacy LeeGeneral Manager

2/10 - 너무 별로예요

Bria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not as advertised by Expedia. We had extra fees to pay when we got there and it specifically said parking was included and we were charged upon arrival for parking. The door did not close properly and was easy to break into. The area surrounding this hotel felt very unsafe and the hotel staff was very short with us when checking in. Staff was also unprofessional with the way they greeted us and checked us in.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Bria, Thank you for taking the time to review our property. We are sorry to see you were disappointed with your stay. We always want our guests to leave feeling fulfilled; we wish we had been given the opportunity to address your concerns while you were still here. We hope you will consider giving us another chance to provide you with the hospitality you should have received this time. Stacy LeeGeneral Manager

10/10 - 훌륭해요

Rona

연인과의 여행
좋아요: 편의 시설/서비스
We stayed in one of the upgraded rooms. It was very nice, clean and comfortable. All the staff were very friendly. Definitely a great place to stay
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Rona, Thank you for choosing to stay at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you were pleased with our comfortable accommodations and friendly associates. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 23일
Dear Krystal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to have the pleasure of doing so again on your next visit to the area.Stacy Lee,General Manager

8/10 - 좋아요

Abby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Water pressure was non existent at times overall clean and easy to navigate
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Abby, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are delighted to know you liked our ideal location and well-maintained property. However, we sincerely apologize for any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager

8/10 - 좋아요

Gregory Brett

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to downtown, very convenient
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Mr. Brett, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our ideal location. It was a pleasure to host you, and we look forward to your return visit. Stacy Lee,General Manager

8/10 - 좋아요

Denis

좋아요: 청결 상태, 직원 및 서비스
Too much noice around, bathroom door was making a weird noice and sink little stuck. All good besides that.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Denis, Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection, and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we sincerely apologize for the issues you encountered in your room. Our goal is to provide each guest with comfortable accommodations; therefore, we genuinely regret not meeting your expectations. Your comments are valuable as they help us improve going forward. We are also sorry for the noise disturbance you underwent. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Thank you again for your feedback, and we look forward to your return visit. Stacy Lee,General Manager

10/10 - 훌륭해요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Holly, Thank you for choosing to stay with us and for your review. We are delighted to know that you had a great experience here at The Capitol Hotel Downtown, Ascend Hotel Collection. We look forward to welcoming you back on your next visit.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Breonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Breonna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Capitol Hotel Downtown, Ascend Hotel Collection; we hope to see you again soon. Stacy LeeGeneral Manager

10/10 - 훌륭해요

Olivia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very close to the strip in Nashville. The staff was very helpful and the breakfast was good.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Olivia, Thank you for staying at The Capitol Hotel Downtown, Ascend Hotel Collection, and for your feedback. We are thrilled you were pleased with our convenient location and courteous associates and that it made your stay more enjoyable. We are also glad you started your day right with the delicious breakfasts. Thank you once again; it will be our pleasure to welcome you back on your next visit to Nashville.Stacy Lee,General Manager

8/10 - 좋아요

Katie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The hallway leading to the room was dirty but the room was very clean and smelled clean! The bathroom was clean And nice looking! You do have to go outside and around the corner to get on the elevator though.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Katie, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your kind review. We are thrilled to know that you enjoyed your stay on many levels and that our well-kept accommodations met your expectations. However, we sincerely apologize for the issues you encountered regarding the cleanliness of our hallway. We will share your remarks with our housekeeping team. Thank you again; we look forward to welcoming you in the near future.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Kristi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was awesome! They were very efficient and helpful. The room was clean and updated and we enjoyed our stay immensely.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Kristi, Thank you for writing a review about your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are glad our associates exceeded your expectations and that you were impressed with our clean accommodations. We will share your kind praises with our entire team. We appreciate your feedback and look forward to having you as our guest again. Stacy Lee General Manager

8/10 - 좋아요

Richard

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great expect for when I returned my rental car and discovered that “I” had driven 491 miles!! Pretty sure the valet guys took my rental for a spin! I literally drove from the airport to the hotel, to Walmart and back to the hotel. I was in Nashville for 48 hrs. At the absolute high end I may have driven 100 miles and that’s being generous. Where’d the other 391 miles go?
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Richard, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. While we are glad you enjoyed many aspects of your visit, we sincerely apologize for the unpleasant experience you had and the inconvenience it may have caused. We will look into this maater. Thank you again; we look forward to your next visit.Stacy LeeGeneral Manager

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Deborah, Thank you for sharing your feedback regarding your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back the next time you are in the area.Stacy Lee,General Manager

4/10 - 별로예요

Brianna

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The hotel was in a great location, 3 blocks away from broadway but there was a nice hill to climb going back to it. Wish the hotel was cleaner and the staff was more friendly. Asked prior to going if they could hold our bags on check out day until the afternoon and was told yes. On the day of checkout the front desk staff was nasty and rude and asked where we'd like them to be held. Personally will not be staying here again.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Brianna, Thank you for sharing your feedback. We sincerely apologize for the miscommunication and the unsatisfactory interaction with our front desk associate. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate individuals to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Stacy Lee,General Manager

6/10 - 괜찮아요

Matthew 님, Indianapolis

단체 여행
Majority of hotel is truly a Motel. Rooms was incredibly small for an upgrade and terrible water pressure.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Mathew, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Your comfort and satisfaction are of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Stacy Lee,General Manager

8/10 - 좋아요

TRACY Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff and breakfast was awesome
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Ms. Ann, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for sharing your feedback. We are delighted to hear that you enjoyed our impeccable service and delicious breakfast offerings. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Stacy Lee,General Manager

4/10 - 별로예요

Jennifer Sue

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Capital Hotel was OK at best. Very nice staff even though I got some misinformation. A minimum of 12 hours there was no hot water, tile we would get our parking refunded - but we weren’t parked at hotel so no adjustments of any kind to what we paid. It was a decent room, very loud sliding bathroom door and noisy in general from outdoors, guess it would be best to not stay at a hotel with outside entrance doors.
2024년 3월에 4박 숙박함
답변 제공: Stacy Lee, General Manager 님, 2024년 3월 12일
Dear Ms. Sue, Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the noise disturbances in your room and for the lack of hot water. Our goal is to provide each guest with comfortable accommodations; therefore, we truly regret not meeting your expectations. We appreciate you bringing this to our attention. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Stacy Lee,General Manager

2/10 - 너무 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like it was more of a motel than a hotel. Elevators were in the parking lot and didn’t feel safe using them with children. Front lobby checkin was in a convenient store and the front desk receptionist was not friendly at all. Rooms smelled musty and after 2 hours of being there left to find a different hotel. Told the front desk of our situation hoping to get a partial refund but was denied . I DO NOT suggest this hotel/motel, unless you are absolutely desperate. Reached out to Expedia to see if they could help, they reached out to the hotel and they themselves found the front desk associate rather rude. Says a lot about this venue .
답변 제공: The Capitol Hotel 님, 2024년 3월 7일
Thank you for your response and for staying. Your description of the property is inaccurate. Keep in mind that once you reserve (anywhere), there are policies unfortunately that can not be changed based on " just feelings". We do appreciate platforms but we also understand, that statements/postings can be embellished when people are emotional. Have a good day and if there's another opportunity to serve you, hopefully it will be a better experience.

10/10 - 훌륭해요

Decklan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good spot where everything was in a walkable distance
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Decklan, We appreciate you being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection. Thank you for your generous comments and for highlighting our great location. We hope to welcome you back soon for another enjoyable stay.Stacy LeeGeneral Manager

8/10 - 좋아요

Brigid

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Staff was amazing. Wish the property was better upkept.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Brigid, Thank you for your feedback regarding your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We are happy you loved our convenient location and the excellent service we offer. We value your comments regarding the condition of our property and have taken note of them. We hope you are already planning another visit our way. Thank you again!Stacy LeeGeneral Manager

2/10 - 너무 별로예요

Sydney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pair of shorts were taken from our room and it is somehow my husbands responsibility for them being taken… explain that. You can hear people in the hall as though they are in the room with you at all hours of the night. Upon check in there were used KCups as well. The front staff was rude and unwelcoming. Nice valet drivers even though it’ll take 30 mins for your car.
2024년 3월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 3월 7일
Dear Sydney, Thank you for reaching out once again. This review was answered last week, and we have not received any details from you as to where your husband left his red shorts, but an assumption. You can provide us with any details as to where your husband lost his shorts, as only you two would know. As we are in a busy eventful downtown location, external noise can occasionally be a factor, and we regret the inconvenience this caused you.Stacy Lee,General Manager

10/10 - 훌륭해요

Maria Jimena

연인과의 여행
좋아요: 편의 시설/서비스
Everything was perfect and easy.
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Maria,We are happy you chose The Capitol Hotel Downtown, Ascend Hotel Collection for your recent visit. It was a pleasure having you as our guest and are glad everything was perfect during your trip. We hope you will revisit the next time your travel brings you to our area.Stacy LeeGeneral Manager

4/10 - 별로예요

Keri

연인과의 여행
I was expecting more. This is basically a motel with a few nicer rooms in limited carpeted hallways. Although it is close to TPAC and the Capitol you still get a lot of broadway drunks. The king room is so small my husband and I could not pass by each other. The room itself was clean and staff were friendly but otherwise this place is a dump. I will not stay here again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Keri,Thank you for sharing your experience at our hotel. We are disappointed that you had some concerns with the size of your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. Also, our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn you were not pleased with our location. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We value your patience in this matter. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming and helpful upon check in. Angel was particularly helpful! Room was clean and quiet. Would come back here!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Kathy, Thank you for selecting The Capitol Hotel Downtown, Ascend Hotel Collection, and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our spotless and relaxing accommodations in addition to the exceptional service from our devoted associates, particularly Angel. It was a pleasure hosting you, and we look forward to serving you for many more years to come!Stacy Lee,General Manager

6/10 - 괜찮아요

Kristi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Parking is valet only and takes a while to retrieve vehicle. Rooms were very small but but clean. Staff was very friendly.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Kristi, Thank you for taking the time to share your thoughts. While we are glad you liked our spotless accommodations in addition to our devoted associates, we are sorry for the valet issues you experienced during your stay. We appreciate your feedback and will use it to help us better our guest services. Thank you once more; we hope to welcome you back soon.Stacy Lee,General Manager

8/10 - 좋아요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to event spaces. Walkable to dining and entertainment
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Zachary, Thank you for your wonderful review of The Capitol Hotel Downtown, Ascend Hotel Collection. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Stacy LeeGeneral Manager

8/10 - 좋아요

PATRICK 님, Lexington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a block from The Tennessee Preforming Arts Center. That makes id a great location
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Patrick, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection, and for your nice rating. We are delighted to learn that you loved our ideal location which was perfect for your plans and had a great stay. It was a pleasure hosting you, and we look forward to your next visit to the area.Stacy Lee,General Manager

10/10 - 훌륭해요

Dustin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2024년 2월에 1박 숙박함
답변 제공: Stacy Lee General Manager 님, 2024년 2월 24일
Dear Dustin, We are thrilled to hear that you had such a positive experience at The Capitol Hotel Downtown, Ascend Hotel Collection and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay! Stacy LeeGeneral Manager

8/10 - 좋아요

Cheri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were incredible. The place was clean, but definitely noisy with thin walls. Best thing was that the stay included free breakfast.
2024년 2월에 3박 숙박함
답변 제공: Stacy Lee General Manager 님, 2024년 2월 20일
Dear Cheri, Thank you for your feedback regarding your stay at The Capitol Hotel Downtown, Ascend Hotel Collection. We believe that our excellent staff, comfortable accommodations, and complimentary breakfast make us an excellent choice when visiting Nashville, and we are glad you agree! However, we apologize that you were inconvenienced by the noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you once more for your comments, and we hope to see you again very soon.Stacy LeeGeneral Manager

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in .good breakfast.valet poor response time.took 45 min.to get car after precalling and waiting in lobby.
2024년 2월에 1박 숙박함
답변 제공: Stacy Lee General Manager 님, 2024년 2월 20일
Dear Thomas, Thank you for sharing your review with other travelers. It is great to read that you enjoyed our smooth check-in and delicious breakfast. However, we are sorry that you experienced a long wait-time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We look forward to making your next stay even better. Thank you for being our guest at The Capitol Hotel Downtown, Ascend Hotel Collection.Stacy LeeGeneral Manager

8/10 - 좋아요

SUSAN

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Susan, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Stacy Lee,General Manager

6/10 - 괜찮아요

Erin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Erin, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Stacy Lee,General Manager

6/10 - 괜찮아요

Cindy

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We found old take out in our fridge .
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Cindy, Thank you for sharing your recent experience at our hotel. Please accept our apologies for the cleanliness oversights that happened on our end and for the inconvenience this caused you. We have shared your comments with the appropriate team to ensure such concerns are mitigated. We appreciate your patience and hope to see you again to provide you with the flawless experience you deserve.Stacy Lee,General Manager

8/10 - 좋아요

courtney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a motel, not a hotel… Can definitely hear people outside when walking by.
답변 제공: General Manager 님, 2024년 2월 4일
Dear Courtney,Thank you for the review. We are pleased to see your nice rating. However, please accept our apologies for the noise disturbances you experienced while you were here. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you again for your review. We look forward to your next stay at The Capitol Hotel Downtown, Ascend Hotel Collection.Stacy LeeGeneral Manager

8/10 - 좋아요

Tamika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 4일
Dear Tamika,Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was knocked it out of the park! Everyone I dealt with was super friendly, and I’ve already booked to stay again in February. Thank you all for your exceptional service and hospitality!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Ashley,Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection. We hope to welcome you again soon.Stacy LeeGeneral Manager

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Mike, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Capitol Hotel Downtown, Ascend Hotel Collection. We look forward to welcoming you back on your next visit.Stacy LeeGeneral Manager

6/10 - 괜찮아요

Paula

2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Paula, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Stacy Lee,General Manager

2/10 - 너무 별로예요

Vera

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Property was clean. It was very noisy. The valet parking was a nightmare trying to get the vehicle when checking out.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Vera, We sincerely regret any inconvenience you encountered during your recent stay with us. Our utmost priority is to ensure a seamless and pleasant stay for all our guests. We apologize for the challenges you faced with the valet parking service. Rest assured, we are actively reviewing and refining our procedures to enhance efficiency. Your valuable feedback is crucial in helping us make necessary improvements.Regarding the noise disturbance, we understand the importance of a tranquil environment for a relaxing stay. Our associates are committed to delivering exceptional service, and we genuinely appreciate your insights as they contribute to our continuous efforts to elevate the overall guest experience. We hope to have the opportunity to welcome you back and provide an improved stay in the future.Stacy LeeGeneral Manager

2/10 - 너무 별로예요

Bonita

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing nice was walking distance around town. Room was very small. Motel, not hotel! They kept charging my card 4 different times for unknown reasons after checking out!!
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Ms. Straw, Thank you for leaving your review. We can understand your frustrations with regard to the billing-related issues you encountered. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we are grateful for your patience during this time.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was small but very clean with services every day. Staff were very friendly and helpful. Bartender was wonderful!
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Donna, We are delighted to learn of your positive observations regarding your recent stay at The Capitol Hotel Downtown, Ascend Hotel Collection. It brings us immense satisfaction to know that you found our immaculate accommodations to your liking, with our dedicated associates ensuring the cleanliness and upkeep of your room on a daily basis. We are especially pleased to hear about our courteous associates, and we will be sure to convey your compliments to our dedicated team, especially the bartender. We look forward to the pleasure of welcoming you back for another enjoyable stay.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Dear Jason, Thank you for your recent stay and for letting us know how much you enjoyed your time with us. It is always wonderful to see that we have exceeded our guest's expectations. It was a pleasure having you as our guest, and we hope you will choose the The Capitol Hotel Downtown, Ascend Hotel Collection every time your travels bring you back to the area.Stacy LeeGeneral Manager

6/10 - 괜찮아요

Bret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Valet Parking needs serious redesign. The parking garage is blocks away and that coupled with understaffing resulted in a 1 hour delay in getting my car returned during a slammed new years eve morning. Unloading my car was also problematic while attempting to maneuver a fully load baggage cart around the tightly parked cars left for the Valet to park. Again, the excessive distance to the parking garage and understaffing are the causes. Don't get me wrong, the staff were EXTREMELY NICE, CURIOUS, AND ATTEMPTING WORK WITHIN THE SYSTEM. I lay this problem at the feet of poor management.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Dear Bret, Thank you for taking the time to share your recent stay with us. We regret to learn of the challenges you encountered with our valet parking service. We sincerely apologize for the inconvenience caused by the extended wait times and difficulties in unloading your belongings. Your feedback regarding our valet service has been duly noted, and we assure you that steps are being taken to address these issues promptly. We are committed to ensuring a seamless and efficient experience for our guests, and your insights will aid us in refining our services. We appreciate your understanding and patience and look forward to the opportunity to welcome you back for a more satisfactory stay.Stacy LeeGeneral Manager

10/10 - 훌륭해요

Tricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay near lower Broadway
Really liked the place! We had an upgraded king room that was modern and clean. Breakfast was delicious. Easily walkable to lower Broadway. The girl at the front desk was very helpful and friendly
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Tricia,Thank you for sharing your positive experience at The Capitol Hotel Downtown, Ascend Hotel Collection with us! Our upgraded king room provided a modern and clean atmosphere, and we're glad you enjoyed the delicious breakfast. The proximity to Lower Broadway made your stay convenient. Our front desk staff's assistance and friendliness were noted, and we look forward to welcoming you back for another enjoyable stay in the future.Stacy LeeGeneral Manager

2/10 - 너무 별로예요

Ryann

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Ryann,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Stacy LeeGeneral Manager

6/10 - 괜찮아요

Ginger

가족 여행
좋아요: 편의 시설/서비스
Upon making the reservation one of the reasons I choose this property was free parking. When I arrived a notice was on the door that parking was an additional $30. Very disappointing.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Ginger, Thank you for taking the time to share your thoughts. We are glad you enjoyed many aspects of your stay, but we regret the disappointment you had with the parking cost. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate all of your great feedback and hope to have you as our guest again.Stacy Lee,General Manager

8/10 - 좋아요

Connor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Connor, Thank you for choosing The Capitol Hotel Downtown, Ascend Hotel Collection for your recent stay. Our goal is our guests' satisfaction, and we are pleased to see this was your experience. We hope we will be your hotel of choice every time you visit Nashville. Thank you again!Stacy LeeGeneral Manager

8/10 - 좋아요

Steven

좋아요: 직원 및 서비스
Wouldnt feel comfortable walking around at night in the neighborhood.I dont like inner cities.Stayed there to be close to the Ryman.Not that good of an area either.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Steven, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We genuinely appreciate your feedback regarding our proximity to Ryman Auditorium and acknowledge your concerns about the neighborhood. Unfortunately, the hotel does not have control over public spaces and, therefore, cannot influence that environment. We strive to ensure that any disruption for our guests is mitigated to the best of our ability. Despite these challenges, we hope that, other than this issue, we were able to provide you with a good experience through our hospitality and service. We sincerely hope you will consider staying with us again in the futureStacy LeeGeneral Manager