실내 수영장

디 인 앳 오프리랜드, 게일로드 호텔 여행 후기

3 out of 5
디 인 앳 오프리랜드, 게일로드 호텔
2401 Music Valley Dr, Nashville, TN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 345개" "
평점 8 - 좋아요. 1004개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 184개" "
평점 4 - 별로예요. 1004개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 58개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Ambert

좋아요: 청결 상태
Na
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Thomas 님, Lexington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
There was supposed to be shuttle service to the Grand Ol Opry on show nights, but for some reason it didn’t run this night and was the main reason we stayed there. Hotel is clean and safe. Average nothing bad, but nothing great either. About half the price of the main Opry hotel and we were only staying one night so it served its purpose.
2024년 4월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
We sincerely appreciate your feedback. Our staff works diligently to ensure a high-level of cleanliness in our hotel, guest rooms and hotel grounds. We were disappointed to hear that you experienced challenges with the shuttle to the Opry on the night of your stay. I assure you that this has been corrected. We are sorry for your inconvenience and hope that you consider the Inn at Opryland upon your return to the Nashville area.

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This place is ok, but too expensive for what is offered. No complimentary breakfast, an indoor pool thay makes the entire building smell like chlorine, a sad restaurant, and almost $400/night for a room with hard beds and a clogged toilet upon arrival.
2024년 4월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. In the future, we hope to have the opportunity to welcome you back and change your impression of our hotel. Again, thank you for your feedback which allows us to continually improve.

6/10 - 괜찮아요

Jane 님, Memphis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Restaurant was not open for breakfast and the only option was a cafe near the pool that only had one option of warm breakfast food. My room was on the outside of the building so it was noisy, exposed and inconvenient to get to from inside the building. Overall, a very expensive hotel for the services offered.
2024년 4월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
Jane, thank you for your feedback. We know you have many options when booking your accommodations in Tennessee, which is why we sincerely appreciate you choosing The Inn at Opryland. We’re sorry our breakfast dining options did not live up to your expectations. The Atrium Café provides an on-the-go bistro option. Starting on April 29 we will offer a full breakfast in our restaurant. Thank you again for being our guest.

8/10 - 좋아요

Julie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Our stay was enjoyable. However, we had an emergency and had to get home and asked for to check out with a refund a day early and our request was denied. Disappointed they wouldn’t refund us one night due to an emergency.
2024년 4월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
Thank you for taking the time to review your stay. I am sorry to hear about the emergency. Please reach out to the third party regarding the refund, they should be able to help you.

10/10 - 훌륭해요

Juliana

2024년 3월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
Thank you very much for taking time from your busy schedule to review our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

8/10 - 좋아요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 3월 28일
Thank you for taking the time to review your stay. We hope to welcome you back soon.

6/10 - 괜찮아요

Josie

2024년 3월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 3월 20일
Hi Josie,Thank you for taking the time to review our property. Please let us know if there is something we could have done to improve your stay with us.

8/10 - 좋아요

DONALD

2024년 3월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 4월 22일
Thank you for your review.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 3월 16일
Hi Kimberly - Thanks for the great review! We hope you come and stay with us again soon.

10/10 - 훌륭해요

Jehanny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 3월 4일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

8/10 - 좋아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay. Room was clean and recently renovated. Front desk was helpful and pleasant.
답변 제공: Hotel Guest Relations Manager 님, 2024년 2월 26일
Thank you for the kind words. We appreciate the opportunity to host you and your guests and hope to see you again soon!

6/10 - 괜찮아요

James

가족 여행
Ok
2024년 2월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 2월 26일
We sincerely appreciate the time you took to comment on your recent stay. Please let us know if there was something we could have done to improve your stay with us. We hope to have the pleasure to welcome you back again.

6/10 - 괜찮아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot tub did not work. The bolt for the pool ladder was lying next to the pool and the step was hanging in the water. No markers indicating a broken step. Room door didn't close tightly
2024년 2월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 2월 20일
Thank you for taking the time to review your stay. We apologize for the issues you experienced while trying to enjoy the pool, these have been corrected. We appreciate your feedback as we strive to guarantee each guest has a flawless stay.

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 편의 시설/서비스
Great and clean hotel and lots of walkable restaurants. The shuttle to Opry Mills was so convenient every 20 minutes. Got to hit mall, wax museum, recording booths, aquarium restaurant, grand ole Opry, and food great everywhere we went! Pool was empty and closed th wine time we did want to use it (615pm)… said hours were 9-9. I cannot express how clean the hotel was and our room was newly updated and spotless. Only suggestion would be to get rid of toilet door and open up the area with a door entering the sink/vanity area instead. The shower/toilet door was so difficult to get in and out of And to close door. Also huge fall risk with that tigh space when stepping out of tub.
2024년 2월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 2월 17일
Hi Kelly, Thank you for your kind words! We know you have many options when booking your accommodations in Nashville, which is why we sincerely appreciate you choosing The Inn at Opryland. We’re thrilled our shuttle service was able to get you to and from all of the different attractions you visited while you were here! We look forward to welcoming you back!

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 2월 15일
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

6/10 - 괜찮아요

Tom

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They could have easily put us in the inside rooms but didn't. When I got to my room, it literally had no power. When I tried to call the front desk, I only got the automated attendant and there was no option for a live operator. The automated attendant never could understand me. I had to walk A LONG way toting all my luggage to go back to the front desk and request a room with electricity. It was also very noisy.
2024년 1월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 11일
We appreciate your feedback and thank you for selecting The Inn at Opryland. We apologize about your experience here at the Inn. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests’ experience. Thank you again for being our guest.

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Inn and Opry Review
The hvac was not working. No hair dryer in the room
2024년 1월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 9일
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Thank you for your feedback which allows us to continually improve.

10/10 - 훌륭해요

Damon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 9일
We are delighted you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 4일
Thank you for taking the time to review your stay with us. We hope to see you again soon.

2/10 - 너무 별로예요

Ihab

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 4일
Thank you for taking the time to review your stay with us. Please let us know if there was something we could have done to improve your stay with us.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Christmas Vacation!
Wonderful and friendly staff!! Great shuttle bus to Gaylord Opryland Hotel and Opry Mills Mall!
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 26일
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay with the family.
Great stay, very accommodating and the staff was very nice.
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 26일
Thank you for the kind words; we are so pleased that you had such a wonderful stay with us. Please come back and see us again soon!

10/10 - 훌륭해요

Sheryl

2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 20일
Hi Sheryl,Thanks for the great review! We hope you liked our newly renovated guest rooms and that you come back to visit soon.

10/10 - 훌륭해요

Tracey

2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2024년 1월 11일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 11일
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

6/10 - 괜찮아요

Benjamin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 11일
Hi Benjamin,Thank you for taking the time to review your stay. Please let us know if there is something we could have done to improve your stay with us.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2023년 12월에 4박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 9일
Hi Diana,Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed your stay at the Inn at Opryland. We hope to welcome you back in the near future!

4/10 - 별로예요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was on the ground floor outside. Did not like the location. It was noisy. Hotel room was nice & clean
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 9일
Thank you for taking the time to review your recent stay. We apologize for the noise you experienced in your room. We delight in being able to offer our guests varying room types, depending on their preferences. Our Front Desk agents are empowered to offer room change options for guests, when available. Thank you again for your comments. We hope to welcome you back soon.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun times in Nashville.
The Interior Remodel was excellent and Exterior surprisingly nice for age of Property...great location...only negative is Bar/Restaurant needs some work.
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 5일
We are delighted you enjoyed your stay with us and thank you for the feedback. We are sorry that our dining option did not meet live up to your expectations. We hope to welcome you back during your next trip to Nashville!

8/10 - 좋아요

Jennifer

Bathroom is very small, hard to even shut the door with an average size person in the toilet/shower area. Otherwise everything else was very nice
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 5일
Hi Jennifer,Thank you for taking the time to review your stay with us. We hope we have the pleasure to welcome you back soon.

10/10 - 훌륭해요

darla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 5일
Hi Darla,Thank you for the great review. We hope to see you again soon!

2/10 - 너무 별로예요

Michael

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The first room I got was outdated so I paid to upgrade. The next room I got the air conditioner didn’t work and there was no hot water in the shower. I talked to the front desk and they fixed the air conditioner but they did not fix the hot water. I went to the desk 4 different times in 3 days to try and get them to fix it but they never did. We took cold showers the whole time we stayed. I do not recommend this hotel!
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 5일
Thank you for taking the time to comment on your recent stay here at The Inn at Opryland. The room conditions you have described are certainly not our standard and we apologize for this. Your feedback is not taken lightly and has been passed along to our management team. We hope that you will consider The Inn at Opryland during your return to the Nashville area, as we look forward to providing you with an experience more in-line with our aim at flawless.

10/10 - 훌륭해요

Dianne 님, Bonne Bay Pond

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great place to stay
2023년 11월에 9박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 29일
Thank you for the kind words. We appreciate the opportunity to host you and and hope to see you again soon!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 29일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

6/10 - 괜찮아요

Sherry

답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 29일
Thank you for taking the time to review your stay. Please let us know if there is something we could have done to make it more enjoyable.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service. was able to check in as soon as we got there. room very clean
2023년 11월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 22일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, renovated, comfortable
2023년 11월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 18일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 - 훌륭해요

Rex

연인과의 여행
This place was very nice and clean and staff was awesome. Location was very good.
2023년 11월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 18일
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

8/10 - 좋아요

Osmany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience. Thanks
2023년 11월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 13일
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We look forward to seeing you again soon!

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 12월 4일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

10/10 - 훌륭해요

Pam

2023년 10월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 11월 21일
We are delighted you enjoyed your stay with us and thank you for the positive feedback. We hope to see you again soon!

8/10 - 좋아요

kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and nice front staff at desk. Other staff members didn't know english so communication was terrible!
2023년 10월에 7박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 30일
Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We apologize if you had an issue communicating with a staff member, the diversity of our workforce is what makes us successful and it is how we connect with people through their travels. We hope that you will consider The Inn at Opryland upon your return to the Nashville area.

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One issue that we had was we had requested the afternoon before checkout to reserve the shuttle bus to the airport for 6:15 am for out 8:40 flight. When we went downstairs to check out the front desk didn't inform us that there was no shuttle, that the person who drove the shuttle had called in sick that day. The front desk clerk should have told u about that when we were checking out, but he didn't. He did call a cab and told us the situation, only after we had been waiting for the shuttel. It would have been nice for him to let us know that when we checked out, not after we waited for the shuttle and checked back with him?
2023년 10월에 4박 숙박함
답변 제공: Hotel Guest Relations Manger. 님, 2023년 10월 30일
Thank you for taking the time to provide feedback on your recent stay at The Inn at Opryland. We apologize for the miscommunication with the shuttle to the airport. Again, thank you for your feedback which allows us to continually improve.

4/10 - 별로예요

Jesse

출장 여행
Night manager, Star, rude and not helpful.
Bathrooms are very small. Daytime front desk staff was helpful and nice. Evening front desk staff and managers unhelpful and rude.
2023년 10월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 23일
Jesse, thank you for sharing feedback from your recent stay. Please accept our apologies for the service you experienced. At the Inn at Opryland, we pride ourselves on being a hotel dedicated to flawless customer service, and it's clear we did not provide this for you. Our leadership team uses guest feedback like yours to address areas of concern and take corrective measures in order to improve our guests' experience. We hope to have the opportunity to welcome you back and provide you with our signature flawless service.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved bus to Grand Old Opera
2023년 10월에 3박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 17일
Thank you for staying at the Inn at Opryland and for the great review. We are so glad you enjoyed your visit and are looking forward to seeing you again soon!

8/10 - 좋아요

Junior

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location was great, Backstage grill was awesome, parking was convenient, price was not bad. Property could use a little TLC and they need to pay a little closer attention to detail
2023년 10월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 17일
We are so pleased that you had such an enjoyable visit with us. Thank you for sharing your positive experience! We hope to have the pleasure to welcome you back soon.

6/10 - 괜찮아요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don’t expect Marriott perfection when you stay her
Expected more from a Marriott property. Extremely dated. Could not turn around in bathroom it was so small. Paper thin walls-you could here every footstep when someone walked past our room. We had an interior room next to the construction on the third floor. For what I paid, I expected a much nicer property. Will not stay here again.
2023년 10월에 1박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 17일
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. We accept the challenge of changing your impression of our hotel and hope that you will consider the Inn at Opryland upon your return to the Nashville area.

6/10 - 괜찮아요

Tim

Inside looked dark and dirty feeling
2023년 10월에 2박 숙박함
답변 제공: Hotel Guest Relations Manager 님, 2023년 10월 14일
We sincerely appreciate your feedback. Our staff works diligently to ensure a high-level of cleanliness in our hotel, guest rooms and hotel grounds. We value your feedback as we strive to guarantee each guest has a flawless stay.