로비

레드 루프 인 니들스 여행 후기

2 out of 5
레드 루프 인 니들스
2306 W Broadway, Needles, CA

이용 후기

6.6
평점 10 - 훌륭해요. 663개 이용 후기 중 125개" "
평점 8 - 좋아요. 663개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 663개 이용 후기 중 150개" "
평점 4 - 별로예요. 663개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 663개 이용 후기 중 90개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Hosong

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
너무 낡은 건물, 바퀴벌레

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and equipped with everything I needed
2024년 3월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 23일
Hello Elizabeth, Thank you for taking the time to tell us about your stay at the Red Roof Inn Needles. I'm thrilled to read that you were pleased with the convenience of the hotel, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The managers, Sam and Karen, are fantastic. They really do all they can to make your experience fantastic. The motel itself is pretty basic, but it’s nice and clean. I have stayed here twice and it is a great value.
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 21일
Dear Ryan, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NEEDLES. We appreciate your kind remark highlighting our fantastic staff and our nice and clean hotel. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Hiro Yuki

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 23일
Hello Hiro, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN NEEDLES and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 - 별로예요

Norman

반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in relatively slow; 1st room I was given (#106) had not been cleaned so was given an upgrade, room #217. In this room: AC/Heater non-functioning; Sink hot water - in contrast to the powerful cold - barely sprays out; Sink clogged, I actuated the stop-valve and hair, etc floated up from the drain. This helped it eventually drain out the water; Water leak from behind the sink kicked out pint or two of water across bathroom floor; Bath mirror cracked across it’s entire face; Microwave glass base plate not original so doesn’t spin when in use. Bottom line: My price, at best, should have been 1/2 what I paid ($89 total). But at least it’s pet friendly.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 5일
Hello Don, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Needles and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 20일
Hello Matt, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN NEEDLES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Doreen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms. And the excellent service in the morning.
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 18일
Hello Doreen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NEEDLES. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's thrilling to see that our clean rooms and excellent service created an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

David

2023년 10월에 1박 숙박함
답변 제공: Mike 님, 2023년 10월 24일
Never stayed, never cancelled, never showed up, but still bad feedback?

10/10 - 훌륭해요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 21일
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEEDLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Ted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice night’s stay
Very nice, clean, no frills but that’s ok
2023년 10월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 10월 20일
Dear Ted,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEEDLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof clean rooms, no frills and nice property. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good basic accommodation
Good basic accommodation
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 19일
Hello Brad, Thank you for your review and 4/5 rating. We are glad that you were pleased with our accommodations. Our team will always try to ensure that we keep delighting you with our facilities and services here at Red Roof. Thank you again for providing us with your feedback. We would love to see you again, should your travels bring you back to our Red Roof. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Eugene

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 9월 29일
Hello Eugene,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Needles. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 - 좋아요

wataru

2023년 9월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 9월 27일
Hello Wataru,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Due to the hot weather the tap water was not cold or cool. Suggest new owners have their plumbing system checked by a professional. The new owners were very friendly and asked for suggestions on improvementsthey can make.
2023년 7월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 12일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEEDLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 3/5 score following your stay. However, I sincerely apologize for the situation you mentioned regarding the water. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 - 훌륭해요

Davy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zeer ruime kamer met 3 bedden. Zeer vriendelijk personeel!!!
2023년 8월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 8일
Hallo Davy,Bedankt voor uw recente beoordeling van uw verblijf in Red Roof Inn Needles. Wat fijn om te horen dat u zo tevreden bent over ons personeel en uw kamer. Feedback van onze gasten is altijd welkom, aangezien we ernaar streven de kwaliteit van onze diensten continu te verbeteren.Bedankt dat u voor Red Roof Inn Needles heeft gekozen. We hopen dat we de kans krijgen om je in de toekomst weer te zien.Eerlijk,Devorine RediResponse-specialist

10/10 - 훌륭해요

Tammy

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 8월 6일
Thank you for taking a moment to positively rate your experience, Karen. The staff at the Red Roof Inn Needles and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 - 좋아요

Sheridan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not Fancy but Clean
2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 29일
Dear Sheridan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Needles and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Floor was dirty, sink faucet was loose. Bathroom was clean, but shower curtain wasn't low enough to prevent water from getting on floor. No cold water, only hot. Fortunately the ac worked good.
2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 29일
Dear Valued Guest,Thank you for telling us about your recent visit at the Red Roof Inn Needles. We are sorry you had a less than stellar experience due to the unclean floors and faulty sink faucet hindered your stay. Nevertheless, it's good to read that our clean bathroom met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

10/10 - 훌륭해요

Laura M.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and clean.
Our room was very clean. The bathroom sparkles and the sheets are new. The people at the front desk are vwry nice and eager to help their customers. This is a 2 star hotel with 5 star service.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 24일
Thanks for sharing your feedback with us, Laura. The staff at our Red Roof Inn Needles were elated to see that we earned your 10/10 score. You mentioned some highlights, such as our clean rooms and new sheets, along with our nice and helpful front desk staff, which were pleasing to read.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRediResponse Specialist

4/10 - 별로예요

Felisha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic and no air
Room was not a typical Red Roof experience. It was basic and clean, but the air took until literally 230am to get anywhere close to tolerable. If you need a basic plac it’s ok, but being in a sweat box after a cold shower was not what we needed after 8 hours in the road.
2023년 7월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 7월 24일
Thanks for sharing your feedback with us, Felisha. The team at our Red Roof Inn Needles was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our rooms were clean, it was displeasing to read that this was the impression left with you. You stated that the air took a while to get to a tolerable temperature, which hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

10/10 - 훌륭해요

Kimberly

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, ice cold air conditioning, comfortable, and pet friendly.
2023년 7월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 7월 24일
Hello Kimberly,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Needles. I am glad that our room was clean. the air conditioner was cold and comfortable and all the other kind remarks highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

2/10 - 너무 별로예요

Quinn

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Floors were filthy, bathroom sink didn’t work, were bugs in the room and the ac wasn’t working. The service was ok though.
2023년 7월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 7월 19일
Dear Quinn, Thank you for leaving a review of your stay with us. We are disappointed that your stay was less than satisfactory due to the issues you described regarding the cleanliness of the floor not meeting your expectations, a broken sink, bugs and broken HVAC unit. This is not the experience our guests usually have with us. We appreciate you bringing this to our attention however, as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Needles. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Dena

2023년 7월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 29일
Dear Dena,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Needles and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 직원 및 서비스
New owners were lovely but they have some work to do on a tired property. Noisy air con unit and close to trains
2023년 6월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 6월 28일
Dear Susan,We appreciate your feedback following your recent visit at the Red Roof Inn Needles. It's rewarding to read that our lovely staff met your expectations. However, you stated that the noisy air conditioning unit and the noise from the trains were the downsides to your travels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Memorial Weekend
This hotel is great for our river trips, the management is awesome and very accommodating
2023년 5월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 5월 31일
Hello James, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Needles. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our management team, who was very accommodating throughout your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

4/10 - 별로예요

Antonia

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pretty bad. Greeted by a pleasant lady but rapidly deteriorated after that. A filthy floor ( my feet were black), three dead cockroaches and a view one side of the bin and concrete wall, and on the other, some sort of parking lot. Towels were a bit threadbare, No soap. TV subtitles stuck on. All the cigarette butts and filth ended up at the door because of how the wind blew. They should use the room (114 I think) for storage and not let it out, it's tucked away in the corner under a stair. It's really nasty! As a result, we didn't risk the breakfast as we wondered what the hygiene was like in the kitchen; went down the road to the very good Wagon Wheel instead. I would definitely spend the extra and stay down the road instead.
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 5월 25일
Thanks for sharing your feedback with us, Antonia. The team at our Red Roof Inn Needles was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our staff was pleasant, it was displeasing to read that this was the impression left with you. You stated that the subpar floor cleanliness and the reported insects, along with the towels seeming threadbare and your other concerns hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In response to your feedback, I have sent a copy of your complaints to the property and their management team. I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRediResponse Specialist

10/10 - 훌륭해요

caslav

2023년 5월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 6월 8일
Hello Caslav,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Needles appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 - 괜찮아요

Fabrizio

연인과의 여행
별로예요: 청결 상태
Hotel utile solo per dormirci una notte dato il basso costo. Per il resto città che non offre nulla, il primo supermercato è a 20 Km. nessun servizio nei dintorni
2023년 4월에 1박 숙박함
답변 제공: Cordiali saluti, Registra Specialista in rispedizi 님, 2023년 5월 7일
Ciao Fabrizio,Grazie per aver dedicato del tempo per completare il nostro sondaggio per gli ospiti. Apprezzo i tuoi commenti riguardo al tuo recente soggiorno al RED ROOF INN NEEDLES. È bello vedere che sei rimasto soddisfatto della nostra proprietà a prezzi accessibili per il tuo soggiorno di 1 notte. Mi dispiace sapere che non hai trovato la nostra posizione comoda.Grazie ancora per aver condiviso la tua esperienza. Non vediamo l'ora di vederti nei tuoi viaggi futuri.Cordiali saluti,RegistraSpecialista in rispedizione

10/10 - 훌륭해요

DENISE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for a pit stop for sleep and getting on the road again.
2023년 4월에 1박 숙박함
답변 제공: FRONT DESK STAFF 님, 2023년 5월 26일
THANK YOU FOR STAYING WITH US..

10/10 - 훌륭해요

Ngoc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely recommended.
2023년 4월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 5월 1일
Hello Ngoc,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NEEDLES. We truly appreciate your recommendation to others and your 5/5 score following your stay.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 - 좋아요

Roy

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 4월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 5월 1일
Hello Roy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEEDLES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RecordoRediresponse Specialist

2/10 - 너무 별로예요

Carolyn

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Given the room rate, I wasn’t expecting the Taj Mahal, just a clean room with a functioning mechanical system inside and out. The reality was significantly less than that. The room smelled of a strange disinfectant that was unexpected, but tolerable. In the middle of the night the AC unit started to screech EVERY time the fan stopped. I knew the only solution would have been to switch rooms in the middle of the night and I was unwilling to do that to my 80 y.o. who was with me. Even without her hearing aids, she was bothered by it as well. As for the “limited” continental breakfast, I was disappointed by the choices available and appalled by the food handling itself. The milk had sat in an open pitcher for days as evidenced by the ring of congealed milk on the side of the pitcher. The ice machine took 5 minutes to dispense enough ice for 2 glasses, then quit. When these issues were brought up with the owner/manager, I was told it was my fault for not calling in the middle of the night about the AC and being moved to another room. The response to the breakfast issues was a shrug, as was the ice machine. She then just walked away and closed a door. The only bright point was being directed where to get cheaper gas. While helpful, it certainly did not make up for the major shortcomings of the stay. I would urge any travelers to give this establishment a wide berth.
2023년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 4월 26일
Dear Carolyn,Thank you for telling us about your recent experience at the Red Roof Inn Needles. You indicated that the noise disturbances from the AC hindered your experience. I do apologize for the inconveniences it caused. In response to your feedback regarding our breakfast and ice machine, your feedback will be taken into consideration as we strive to improve the quality of our services and guest experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Worked for the night
Check-in was good. Friendly guy at the counter. Room looked clean, but really wasn't. Noticed the remote felt dirty, so I cleaned it, gross. Then noticed a jolly rancher wrapper in the sheets at the foot of the bed when we woke up...we didnt have jolly ranchers! Continental breakfast was twinkies and ding dongs, went well with the coffee.
2023년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 4월 14일
Dear Valued Guest,Thank you for sharing your feedback following your recent experience at the Red Roof Inn Needles. I'm pleased that our friendly front desk personnel and good check-in were the highlights off your stay. In response to the uncleanliness concerns highlighted and the other areas of opportunity you brought to our attention, we sincerely apologize for the hinderance caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Yours truly,LintonRediresponse Specialist

8/10 - 좋아요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick one night stay, the woman at the front desk was very helpful! Clean, no issues!
답변 제공: Crystal Rediresponse Specialist 님, 2023년 4월 6일
Dear Kayla,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NEEDLES.It's great to hear that our staff was helpful and you found our location clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,

10/10 - 훌륭해요

Lonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 4월 6일
Hello Lonnie,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN NEEDLES appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRediResponse SpecialistRed Roof Inn - RedRoof

10/10 - 훌륭해요

EDWIN

2023년 3월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 4월 24일
Dear Edwin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Needles and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Keith

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hard-wired smoke detector was missing. There was an unknown prescription pill on the floor. No hot water in the bathroom sink. Broken desk drawer.
2023년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2023년 3월 10일
Dear Keith,Thank you for taking the time to tell us about your experience at the Red Roof Inn Needles. You indicated that there was no hot water in the bathroom sink, the desk drawer was broken and the other concerns you highlighted hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. I have notified management of your feedback in an effort to address your concerns. Thanks to your feedback, we can continue to work on improving the quality of our services in order to provide our guests with an exceptional experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Samantha RediResponse Specialist

8/10 - 좋아요

Bruce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good room, great water pressure in shower. Could use a new paint job in room but clean. Happy with the stay.
2023년 2월에 4박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 3월 4일
Hello Bruce,Thank you for your recent review of your stay at Red Roof Inn Needles. It is so rewarding to read that you were happy with your stay. I'm thrilled that you found the good and the water pressure great. We truly appreciate your comment regarding the paint job you indicated. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Audrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 2월 16일
Thank you for taking the time to tell us about your experience at the Red Roof Inn Needles, Audrey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In order to understand what prompted your 2/10 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your review and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us!Sincerely,GabrielleRediResponse Specialist

10/10 - 훌륭해요

REGINA

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stop. On our way to Arizona. We asked for a ironing board and an iron and we were given a brand new everything. I would stay here again.
2023년 1월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 1월 23일
Dear Regina,Thank you for leaving a positive review following your recent experience at the Red Roof Inn Needles. It is truly rewarding to read that you found our location to be the ideal place for travels. In addition, I'm happy to read that your request was granted for the additional amenities. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price. Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Lewis

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Possibly worst motel of my life
The good: very nice front desk worker. The first room had a clogged toilet full of waste. the rooms are disgusting. Heavy deodorizer is sprayed by housekeeping that can not clean. Everything dirty and gross. The bed tilted badly. I stayed at 2 RR inns this trip - both - the floors turn your feel black if you walk barefoot for a moment. You can see the mop streaks of cleaning them with very dirty water. This one I asked for extra towel and cleaned the floor myself on arrival - but didn't expect the rest to be so bad.
2023년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 1월 17일
Dear Lewis,Thank you for taking the time to tell us about your experience at theRED ROOF INN NEEDLES. I am pleased to hear that you found our staff to be very nice. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you described regarding the uncleanliness of the rooms and the other issues you highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist

6/10 - 괜찮아요

Anthony

2023년 1월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 9일
Thank you for taking a moment to complete our survey, Anthony. The staff at the Red Roof Inn Needles and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Used the facility twice and it was goog
답변 제공: Oshane RediResponse Specialist 님, 2023년 1월 5일
Dear George,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OshaneRediResponse Specialist

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Management was very good
2023년 1월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 1월 5일
Dear Joseph, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us especially regarding management being good. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane RediResponse Specialist

8/10 - 좋아요

jade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and quiet
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 29일
Dear Jade,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN NEEDLES. It’s great to hear that you found our staff to be very hospitable and the property tranquil. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Deborah 님, Long Beach

2022년 12월에 1박 숙박함

6/10 - 괜찮아요

shawn

출장 여행
별로예요: 청결 상태
Dust on all the windowsills, bugs on the window sills facing the parking lot. And I'd you're not going to have the continental breakfast available say so at check so the guest can plan accordingly.

4/10 - 별로예요

Vaughn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman who checked us in was friendly and effective. So sorry, however...the room was filthy. Former visitors had actually drawn graffiti in the accumulated grime on the walls. Bedspreads stained. We had to leave. We forfeited our nonrefundable payment and drove two more hours to another hotel.