Hello Nicole, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn San Marcos appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the affordability of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Brenda,Your commendations of our quiet environment and clean rooms here at our Red Roof Inn San Marcos are appreciated. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Rene Rangel, We at the RED ROOF INN SAN MARCOS appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello David, Thank you for telling us about your stay at the Red Roof Inn San Marcos. I am disappointed your experience fell short due to the limited parking. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Querida Pilar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios respecto a su reciente estadía en el RED ROOF INN SAN MARCOS. Me decepcionó leer que su estadía no cumplió con sus expectativas debido a los muebles viejos, la ducha corta y la taza del inodoro baja. Lamentamos mucho cualquier inconveniente causado. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse

Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Gracias por compartir tus comentarios con nosotros, Erik. El personal de nuestro Red Roof Inn San Marcos estuvo eufórico al ver que obtuvimos su puntuación de 4/5. Sin embargo, usted afirmó que olía a madera pintada. Tomaremos esto en consideración mientras pretendemos realizar mejoras.En nombre de Red Roof, nos gustaría agradecerle nuevamente por su reseña. Sería un placer recibirle nuevamente en el futuro.Respetuosamente,Red Roof Management

Hi Maria,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Marcos. Please accept our most sincere apologies for any inconvenience caused by the window. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Abel,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn San Marcos. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Fransisco, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn San Marcos and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Christian, Salamat sa paglalaan ng ilang sandali upang makumpleto ang aming survey. Ang staff sa RED ROOF INN SAN MARCOS at ako ay nagpapasalamat sa iyong 4/5 na marka pagkatapos ng iyong paglagi. Sa hinaharap, mangyaring isaalang-alang ang pagdaragdag ng mga komento sa iyong survey upang ipaalam sa amin kung ano ang ginagawa namin nang maayos at kung saan kami mapapabuti. Ang iyong feedback ay kritikal habang nagsusumikap kaming maghatid ng malinis, komportable at nakabatay sa halaga na pananatili sa lahat ng bisita.Nilalayon naming maghatid ng positibong karanasan para sa lahat ng aming mga bisita at masaya kaming nasiyahan ka sa iyong pananatili. Salamat muli at umaasa kaming bibisitahin mo kaming muli sa iyong susunod na paglalakbay!Sincerely,Red Roof Management

Hello Marcelo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Mary,We're elated to have provided you with a great stay and to know that you were pleased with your rom and the bathtub. At Red Roof it is our primary aim to provide our guests with a satisfactory stay and it seems that was achieved for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Fred,We're happy to know that our hotel, your room and its cleanliness were the highlights of your stay here at our Red Roof Inn. You've indicated however, that you were inconvenienced by noise disruptions you encountered. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Sincerely,Red Roof Management

Hello Clara,Thank you for taking the time to tell us about your experience at the Red Roof Inn San Marcos. The issues that you've brought to my attention regarding bugs in the room, an uncleaned toilet seat and an odor in the room, among other I issues are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Marshall,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LaTundeRed Roof Management

Dear Aubriana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN MARCOS. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your stay was very clean and the employees are very helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Julie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LaTundeRed Roof Management

Hello Aubriana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Zuleica. The staff at the Red Roof Inn San Marcos and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Ernest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN MARCOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold you described. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hello Wyatt, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Cynthia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Ramon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Valued Guest, I appreciate you sharing your feedback following your stay at the RED ROOF INN SAN MARCOS. You indicated that the bed was comfortable. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Lakeisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Gracias por compartir tus comentarios con nosotros, Jose. El equipo del Red Roof Inn San Marcos agradeció su puntuación de 6/10. Sin embargo, usted afirmó que los insectos mencionados y la mala limpieza obstaculizaron su estancia. Tenga en cuenta que trabajamos con una empresa de control de plagas que trata regularmente la propiedad contra plagas como es estándar en la industria. En respuesta a sus comentarios, envié una copia de sus quejas a la propiedad y a su equipo administrativo.Aprecio que nos hayas informado sobre esto. Nos encantaría mejorar la impresión que le dejará en su próxima estadía, en caso de que requiera alojamiento en el futuro.Los mejores deseos,XaoRed Roof ManagementRediResponse Specialist

Dear Lekeisha, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SAN MARCOS regarding the property. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Everyone here at the Red Roof Inn San Marcos was proud to see your 5/5 score, Matthew. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other Red Roof branded location, in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Jo,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Querida Sandra,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Red Roof. Estoy realmente decepcionado de que no se haya ido con una buena impresión de nuestro hotel. Mientras nos esforzamos por brindar las comodidades del hogar, los problemas que me han señalado con respecto a una habitación sin limpiar, un servicio limitado y los insectos son preocupantes. Para mantener los altos estándares de nuestra empresa, he compartido sus comentarios con la gerencia para que se investiguen sus reclamos. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias por compartir tus inquietudes y espero que tengas un buen día.Atentamente,Toni-AnnGestión del techo rojoEspecialista en RediResponse

Dear Joel,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS . It's good to hear that our hotel met your needs and you found it to be okay for the price resulting in a 4/5 score.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

Hello Belinda, The staff at the Red Roof Inn San Marcos and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Hello Julie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Dear Jan-Marc, I appreciate you sharing your feedback following your stay at the Red Roof Inn San Marcos. I was saddened to read that your stay fell short of your expectations due to continental breakfast not being to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof Management RediResponse Specialist

Dear Carlos, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Marcos. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the your was less than pleasant. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Shirley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS. We value you as a our guest and welcome your 4/5 score. I'm happy you were pleased with the great value for your money and our pet friendly policy. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

Hello Rafael,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAN MARCOS. I was saddened to read that your stay fell short of your expectations due to the indicated poor housekeeping, rates and insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that our prices are set based on the competitiveness of the market.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Recordo Rediresponse Specialist

Thanks for sharing your feedback with us, Vidyanand. The team at our Red Roof Inn San Marcos was saddened to see that we failed to provide you with a satisfactory stay. You stated that the hotel was not to your liking, which hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist

Dear Daniel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Marcos. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Oliver, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Marcos. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Maria. Myself and the staff at the Red Roof Inn San Marcos were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. In regards to your refund request, please reach out to the property directly or your booking source to be best assisted.Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

Dear Wout,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN MARCOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the toilet seat, the situation you mentioned regarding the card and the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist