숙박 시설의 전망
예약 가능 여부 확인

샤토 로열 비치 리조트 앤드 스파 여행 후기

4 out of 5
샤토 로열 비치 리조트 앤드 스파
140 Promenade Roger Laroque, BP 18716, Nouméa

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 803개 이용 후기 중 442개" "
평점 8 - 좋아요. 803개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 803개 이용 후기 중 72개" "
평점 4 - 별로예요. 803개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 803개 이용 후기 중 10개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Bad service ever..
Such a disappointment. Normally i don't write a review but i must write it this time for the other people who are trying to book this hotel. 1. Service Terrible, except a reception. I never had like this bad service before. Everytime during breakfast, i had to wait about 30mins for a cup of coffee. When i said 'Excuse me', they looked at me and walked away. Interesting thing is.. their service is different and way better to the locals. Moreover, the check out time was until 11a.m. I hung 'Do not disturb' on the doorknob. It was 10:40a.m. A housekeeper just opened the door without any knock. After 10mins, she knocked again. It felt like 'I have to do my work. So get out.' 2. Location 15mins walk distance to the center. Right in front of the beach. It was good but there is no private area for the hotel guests on the beach. 3. Cleaness Every thing was fine except the pool. The service is such a disappointment. I stayed here for 10 days but i never had a good service. No one really smiled except the receptionist. If you are concidering to book this hotel for the holiday. Please think about it again. I would rather go to the other hotels.
2018년 10월에 10박 숙박함
답변 제공: Alexandra - Sales department 님, 2018년 10월 29일
Good morning, We are deeply sorry to hear about your bad experience. We have forwarded all comments to our staff to explore this situation and improve our quality of service. Best regards,

6/10 - 괜찮아요

지여니 님, 시드니

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
수영장 시설
객실은 깨끗하고 좋았으나 수영장은 아이들 데리고 놀긴에 미비했습니다. 레스토랑 음식은 나쁘지 않았습니다. 위치도 괜찮았습니다
2018년 6월에 5박 숙박함
답변 제공: Alexandra - Sales department 님, 2018년 6월 24일
Good morning, Many thanks for your feedback! We have well noted your comment. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
누메아 Anse Vate 비치에서 강추하는 최고 호텔
룸의 편의 시설 특히 주방 시설이 아주 훌륭합니다 호텔내의 풀장과 식당&바 는 아주 좋았습니다 교통편도 굿!
2017년 9월에 3박 숙박함
Hello, Many thanks for your feedback! Alexandra - sales department

10/10 - 훌륭해요

mk 님, Daegu, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
관광 포인트에서 가까운 위치
바다가 바라보이는 두개의 방과 거실에서 매우 아름다운 바다를 수시로 보면서 아름다움에 심취하고 마음이 평안해지는 휴식을 누린 리조트, 4박을 예약했기에 호텔 조건에 대한 두려움도 잠시, 입실하는 순간 푸른 바다가 보이는 객실에 너무 만족하고 뿌듯하였다. 떠나올 때는 아쉽기조차 하였고 다음에도 여기에 오리라고 생각하며 발길을 돌렸다.

10/10 - 훌륭해요

SEUNGYONG 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋진 숙소입니다.
시설도 매우 좋고 전망 위치 모두 훌륭했어요. 욕조가 없었던것은 조금 아쉬웠네요.

8/10 - 좋아요

Yoon

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
음...
우선 위치상으로는 좋음. 언덕자리에 위치해서 바람 잘 불고 시원함.직원들은 영어 못함. 일정상 4박이었으나, 2박 더 하겠다고 했음. 직원들이 4박에 대한 체크아웃은 11시에 하고 다른방을 줄테니 오후3시에 다시 체크인하러 오라는 말을 함. 어이없음. 서비스나 친절도는 떨어지나, 물가높은 국가적 특성으로 고려하면 조리기구가 있는 로열테라에서 직접 음식해먹는다면, 추천할만함. 본인은 다시 가고 싶지는 않음. 조식이 맛없고, 직원불친절

10/10 - 훌륭해요

Ashna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and clean accommodation. Friendly and helpful staff. Really enjoyed our stay here.
2024년 4월에 4박 숙박함
답변 제공: Renaud Mahé 님, 2024년 4월 23일
Dear Ashna,Thank you, firstly, for giving us the opportunity to host you recently and thank you very much indeed for the great review of our resort with such a great score, too!I am sincerely thrilled you enjoyed your overall stay at Chateau Royal Beach Resort & Spa and do hope to see you once more in a near future.Kind regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Hemal

가족 여행
Awesome experience staying at Chateau Royal Beach Resort and Spa. Restaurant at chateau didn't have vegetarian options so couldn't try food but there were plenty of food options within one km area so happy to try local food outside the resort.
2024년 3월에 1박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 4월 9일
Dear Hemal,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are thrilled that you enjoyed your overall stay however I am disappointed to read your feedback in regards our vegetarian options. We do have, indeed, such options within our newly launched menu, all identified with a specific green symbol for our vegetarian clients to enjoy.Our friendly F&B team members also remain at your entire service to cater for your specific dietary requirements.Thank you once more and I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Renaud Mahé 님, 2024년 4월 23일
Dear Mike,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are sincerely thrilled that you enjoyed your overall stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Phillip

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach front property
2024년 3월에 6박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 4월 4일
Dear Phillip,First of all, thank you for staying with us recently and thank you for the review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

JEAN-luc 님, beverly hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 4월 3일
Cher JEAN-luc,Tout d'abord, merci d'avoir séjourné chez nous récemment et nous vous remercions chaleureusement pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez pleinement apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Luca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank you guys… we excited our stay …. The staff is amazing…. To the point that we enjoy so much that we change our flight….
2024년 3월에 4박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 4월 2일
Dear Luca,First of all, thank you for staying with us recently and thank you for such a great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

4/10 - 별로예요

Paul

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Despite it being peak season, the pool bar and main bar were both closed and they were both listed as open on their website. They had a bell by the pool bar to call for service but it was rarely answered and even when it was, it was likely the drinks would not arrive. The pool area is very small with nowhere near enough loungers. Staff were clearly overworked and those that were there were slow and didn’t really seem to care. Breakfast was not worth the money. Rooms very overpriced. The bed was very comfortable though, I will give them that. Reception staff were helpful. Honestly would never stay here again. Very disappointing.
2023년 12월에 5박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 4월 3일
Dear Paul,Thank you for taking the time to share your feedback after your stay in Nouméa.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please accept my sincere apologies for the inconveniences however, may I kindly please ask your dates of stay as our Pool Bar has been consistently opened for operations, except during rainy days.I am sorry, however, that our Warai Bar was closed during your stay nevertheless our L'Escale Bar is opened everyday for our guests to enjoy.In regards to the Breakfast experience, I have shared your comments with the F&B team for immediate corrective actions. Do you have any specific feedback as we are working on improvements?Paul, thanks you for your constructive comments and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 3월 14일
Dear Arlene,First of all, thank you for staying with us recently and thank you for the great score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Bradley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 3월에 6박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 3월 13일
Dear Bradley,Thank you kindly, first of all, for staying with us recently and thank you for the good review of our resort!We are pleased that you enjoyed your stay and hope to see you again very soon at Chateau Royal Beach Resort & Spa.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

4/10 - 별로예요

Talanoa

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The overall stay was okay the cleaners and the kitchen were probably the best things about this place. There’s a lot of construction on the property that takes away holiday atmosphere. I booked a birthday surprise on arrival however arrived to the room to find nothing had been set up for my wife this was rectified later. Limited dinning options and food is average. The bed and bedding is terrible I asked for a mattress topper it was so thin and after the first night sleep on the comforter I went to see the receptionist and showed him my face had bites all over it he replied what should I do and if I got more to call him unsure what he would of done then so didn’t bother. After 7 nights came back to NZ and had to see a chiropractor the beds are old and hard. There were ants in the bedroom area we advised the reception no one came to look until three days later. The lack of care for long staying customers was disappointing. Wouldn’t stay here again however enjoyed Le Meridien food options, staff and overalll atmosphere.
2024년 2월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 3월 13일
Dear Talanoa,Thank you for taking the time to share your feedback after your stay with us.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We certainly work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please accept my most sincere apologies for the inconvenience caused.I did have, indeed, investigated internally with my team to understand and trouble shoot the different raodblocks you mentionned in your message.I am really sorry for the delayed birthday decoration, which was planned, as per your request. There was an internal miscommunication related to the early check-in we graciously offered since the set-up was planned as per the regular chek-in time, 3 hours later. The decoration was also offered as a gesture of good will as mentionned on your arrival.As for the bed topper and the ants presence, once again, I am sorry about this episode, I can however see from our internal logbook, both Esteban & Laura, from our Reception team, have been looking after your requests and offered further assistance so our Housekeeping team could service your room and change your bed sheets as well as applying ants repelent for your comfort, on a daily basis.I also note Lopaola, from our Housekeeping team, personally met you following up on those points, offering for the Maintenance team assistance. On that note, Laura did a follow-up during your stay, as you lost your sun-glasses, and it was reported the issues were all settled.Talanoa, thanks again for staying with us and for your constructive comments, I am sincerely sorry for the inconveniences. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 3월 4일
Dear Peter,Thank you for taking the time to share your score with us however, may I kindly ask you to share some more details so I can understand where we fell short in meeting your expectations?We hope to welcome you back to our hotel very soon!Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Samantha Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful stay. The staff were fantastic!
2024년 2월에 4박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 28일
Dear Samantha Rose,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are absolutely thrilled that you enjoyed your stay at Chateau Royal Beach Resort & Spa and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment I booked through to check-out the accommodation and their services have been amazing. This trip was a surprise birthday present for my husband. I contacted the resort ahead of time to organise a surprise in our room on the night of his birthday. The staff were very accommodating and went above and beyond what they could do to make the surprise successful. Every staff member we came across whether at the concierge or restaurants - were extremely friendly and welcoming. The only suggestion I would have is to have a breakfast variety. I paid extra to have breakfast included into our stay, but each day it was the same breakfast items. It was good food, however, eating the same meal each day became a bit tedious. Other than this I would highly recommend this accommodation. We had the one bedroom suit with partial sea view and balcony. The room was spacious and clean. The sea view was worth it. Location wise, we were able to access the beach from the resort. It was also a waking distance to the local strip for food and drinks. The staff were also helpful in calling us private taxi's without any problems. Could possibly say one of the best accommodations my husband and I have resided at.
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 20일
Dear Sharon,Thank you so much, firstly, for such a wonderful review of our resort and such a great score, indeed!We are thrilled that you enjoyed your overall stay and are proud to have made some wonderful memories of your stay with us.I, however, take note of your comments in regards to the breakfast options and have shared your feedback with my Culinary team for immediate corrective actions.Thank you once more and I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location and beach access makes this the perfect holiday destination.
2024년 1월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear sharon,Thank you for staying with us recently and thank you indeed for such a great review of our resort, together with a perfect score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great 10 days here. You can manage getting around with bus and walking but we hired a car for most of our trip which was fantastic as we had freedom to go further, and the hotel has free parking which is great. The pool is small but nice. Would be better if they got the swim up bar running again, a real missed trick there. The restaurant was shut during our stay but the little cafe burgers were nice enough. One of the lifts was down for most of our stay, then the other lift went down one evening so they took us to a service elevator but that collapsed down half a level with the door half open so we all hastily scrambled out and found some stairs! Basically the property could do with a fair bit of maintenance and repairs. The rooms are very spacious though. We did ask for a mattress topper as the beds are very hard. They also have washers and dryers on level 5 and 7 which was very useful for a long stay like ours.
2024년 1월에 10박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 9일
Dear Heather,First of all, thank you for staying with us recently and thank you for such a great score of our resort and the detailed review!We are thrilled that you enjoyed your overall stay however I take note of your comments about the Pool Bar and the lifts. Please accept my sincere apologies as my Maintenance team was trying hard to solve the problem together with the supplier.You'll be satisfied to know our Pool Bar now is fully manned for our guests to enjoy, sorry you did not have a chance to experience it during your stay.Thank you once more for staying with us in Nouméa and for your constructive comments.I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

JOSEPH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed the beach being so close
2024년 1월에 1박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear JOSEPH,A big thank you, firstly, for staying with us last month and thank you indeed for granting us with a perfect score and a great review of our resort!We are thrilled that you enjoyed your overall stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Dee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great holiday
Absolutely loved it. The aquatonic is amazing and the customer service is outstanding. Food a little hit and miss but cocktails were great.
2024년 1월에 9박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 11일
Dear Dee,Firstly, a big thank you for spending your holiday with us recently in Nouméa and you such a great score plus the great review of our resort!We are thrilled that you enjoyed your overall stay however I take note of your comments in regards to the Food quality. I am sorry about the inconvenience however you'll be glad to know we have implemented an all brand new menu for our guests to enjoy!My sincere apologies about the inconvenience, thank you once more for the constructive comments and for staying with us, I do hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Julia 님, Calgary

2024년 1월에 1박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear Julia,First of all, thank you for staying with us recently and thank you for granting our resort such a great score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Jose

2024년 1월에 5박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear Jose,First of all, thank you for staying with us recently and thank you for granting us such a perfect score!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

SHIORI

2023년 12월에 2박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 11일
Dear SHIORI,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 17박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear sarah,First of all, thank you for staying with us recently and thank you for such a great score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Eleanor

좋아요: 청결 상태
An average stay
An average stay. Room was nice and spacious and clean. Bed was pretty hard. Pre ordered a taxi through the hotel from the airport which didn’t turn up. Had to wait an hour for a different taxi to turn up. Breakfast was good but food from the restaurant was pretty poor and very over priced for what it was. Cocktails were average and had to ask for lemon to go in to add flavour. Good location to explore.
2024년 1월에 3박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 11일
Dear Eleanor,Thank you, first of all, for staying with us recently and thank you for sharing your review about our resort!I am glad you enjoyed your overall stay however I take note of your constructive comments in regards to your different shared points.Please accept my sincere apologies for the inconveniences during your stay, I have forwarded your comments to the respective department heads for immediate corrective actions with my thorough follow-up.Bed toppers actually are available on demand from our Front Desk team and I am sorry this information did not reach out to you.Taxi service in Nouméa remains a hot topic, indeed, and I am sorry you had to wait that long as our team is trying its very best to call and book efficiently local taxis.Private transporters, however, are also available on demand.A new F&B leadership team is taking over and we already have implemented an enhanced menus for our guests to enjoy together with improved staff training at the Bar.Thanks again for staying with us and and I am looking forward to seeing you again very soon for a spot on service this time!Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Samir

You should work on breakfast its very poor
2023년 12월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear Samir,Thank you first of all for staying with us recently in Nouméa and thank you for taking the time to share your review of our resort.Although I understand you enjoyed your overall stay I take note of your comments in regards of the breakfast quality. Please be aware your comments have been shared with my F&B team for immediate corrective actions and our breakfast offerings already have been enhanced.Thanks for your constructive comments and I do hope to see you again very soon at Chateau Royal Beach Resort & Spa for a great morning buffets experience this time!Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Maxime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 11일
Dear Maxime,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Antonio 님, Cranbourne West

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 2일
Dear Antonio,First of all, thank you for staying with us recently and thank you for the good score of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This was a nice facility with some shortcomings. Of particular note, breakfast was not up to scratch for the amount you pay. Secondly the gym lacks basic equipment. While the staff were friendly, they weren’t as attentive to requests. Rooms very nice.
2023년 12월에 6박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 1일
Dear Daniel,Thank you for taking the time to share your feedback and for staying with us recently in Noumea.I thank you as well for sharing your constructive feedback which have been shared with all respective departments heads for immediate corrective actions.We hope to welcome you back to our hotel very soon!Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Nic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, strong service
My wife and I had a lovely stay. The hotel is extremely well located and in walking distance of many great food options in Noumea. We also left behind a dress by accident and Melodie from the front desk helped organise it to be returned to us which was very nice also.
2023년 12월에 3박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 9일
Dear Nic,Thank you, primarily, for your recent stay with us and for sharing such a greeat review about our resort especially in regards to Mélodie.We look forwards to welcoming you back very soon,Best regards,Renaud

10/10 - 훌륭해요

Andrea Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful resort in the tropical paradise of Nouméa. The rooms were spacious and clean, the staff helpful and friendly and the resort had a friendly, relaxed ambience. Beautiful garden area to read, relax and have an evening a drink. Pool was well maintained and inviting. Close enough to walk to the local restaurants and bus stop, which takes you into Nouméa. Highly recommend staying here.
2023년 12월에 8박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 1월 30일
Dear Andrea Michele,First of all, thank you for staying with us recently and thank you for such a great review of our resort!We are thrilled that you enjoyed your stay at Chateau Royal Beach Resort & Spa and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Mylene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Impeccable, rien à redire un séjour en famille, la piscine est adaptée aux enfants La chambre est très propre, excellent accueil
2023년 12월에 2박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 1월 30일
Chère Mylene,Merci beaucoup pour avoir séjourné chez nous en Décembre et merci, vraiment, pour la note attribuée et les commentaires positifs.J'espère sincèrement avoir l'opportunité de vous accueillir à nouveau très bientôt,Meilleures salutations,Renaud

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Renaud Mahé - General Manager 님, 2024년 2월 12일
Dear Leah,Thank you for such a great score for our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

6/10 - 괜찮아요

Iris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I expected more......
I expected more - was a bit disappointed regarding atmosphere. Breakfast buffet was adequate, but not great at all. What really was a nuissance was the service/choice of food at the Restaurant Escale. Waited half an hour for my beer, waited than for the food..... Food choice was poor.
2023년 12월에 3박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2024년 1월 30일
Dear Iris,First of all, thank you for styaing with us in December and for taking the time to share your review.I am sincerely sorry to read your comments about the Food & Service experience at L'Escale, please accept my sincere apologies as I have shared your feedback with the F&B leadership team for immediate corrective actions.I do hope however to have the opprotunity to welcome you again for an impeccable experience, this time.Thank you again and best regards,Renaud

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, but in dire need of new beds
The best hotel in Noumea. Great location and facilities, especially the pool area and spa. We were a bit disappointed with the lack of open bars, especially the terrace bar which was closed while we were there. The beds in the hotel need replacing. They are hard and uncomfortable.
2023년 11월에 5박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 12월 7일
Dear Mike,Thank you very much indeed for staying with us lately and for taking the time to share your constructive feedback. Please accept my sincere apologies as our Lobby Lounge 'Warai' is closed for now, indeed but our garden floor 'L'Escale' is indeed opened as well as the Pool Bar. Bed toppers, alos, are available on demand, I am sorry you did not have the information during your stay. Once more, thank you for the constructive comments and I do look forward to welcoming you in a near future.Best regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Kensuke

2023년 11월에 3박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 12월 6일
Dear Kensuke,First of all, thank you for staying with us recently and thank you for such a perfect score for our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was excellent, all of the staff were wonderful, friendly and very helpful, the carpark was close to the front door. The property and rooms were in excellent condition, there was some construction but never when you were sleeping.
2023년 11월에 5박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 12월 7일
Dear Tanya,Thank you first of all for staying with us recently and I really appreciate you giving us such a great score and positive review. I am thrilled you enjoyed your overall stay and I look forward to seeing you again soon at the property for another great stay with us.Best regards and have a wonderful week-end in advance,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Guennadi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 10박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 12월 1일
Dear Guennadi,First of all, thank you for staying with us recently and thank you for taking the time to give us a good rating!We are pleased that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

8/10 - 좋아요

Masato

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
従業員の方は非常に親切で、チェックアウト後にフィットネスのシャワールームの使用を許可してくれたりと良かったです。バス停もシャトーロイヤル出たところにありヌメア市内に行くのに非常に便利。施設の設備や清潔さも非常に良かったですが、夜は鳥が鳴くことがあるので少し寝づらい点はありました。ただ、総合的に満足度は高いホテルでした。
2023년 11월에 2박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 11월 27일
親愛なるマサトさんホテルについて良いレビューをしていただきありがとうございます。 当ホテルでのご滞在をお楽しみいただけた事に大変感謝しております。 またお会いできるのを楽しみにしています。Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Amanda 님, Pyrmont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place, excellent service
2023년 11월에 3박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 11월 15일
Dear Amanda,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 11월 14일
Dear Alexandre,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a week! Gorgeous weather, amazing ocean front room, lovely people…what more could you want! Nothing was too much of a hassle for the delightful front desk staff. Quentin, in particular, was so helpful and lovely to us. Our only issue was, as a Coeliac, gluten free food is hard to find but La Pirogue on site was one of the few restaurants which had marked gluten free dishes. More Australians should visit New Caledonia - a sunny taste of France on our own doorstep. Magnifique!
2023년 10월에 7박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 11월 13일
Dear Danielle,First of all, thank you for staying with us recently and thank you for such a great review of our resort, especially in regards to our Front Office team & Quentin!We are thrilled that you enjoyed your overall stay and hope to see you again very soon.I note your comment on GF options ans we are working on it for offer even more for our guests to enjoy.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Gabrielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an awesome stay at Chateau Royal. We were a big group (six couples) and the staff were so helpful with booking us taxis and dinner reservations. The rooms were great with full kitchen facilities (ask at reception if you don't have a toaster, they will give you one). The restaurant was average, but that wasn't an issue as there are so many places to eat in town. Only complaint is that the pool is quite cold - would be nice if it was slightly heated. There is a warmer indoor pool you can use but you have to pay.
2023년 9월에 6박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 10월 26일
Dear Gabrielle,First and foremost, thank you for staying at Chateau Royal Beach Resort & Spa this month and for giving us such a great score and comments.I am thrilled you enjoyed your overall stay however I am disappointed to read you weren't impressed with our F&B offerings.Is there anything in particular, you'll be happy to share with me so I can forward to the respective department heads for immediate corrective actions?Once again, thank you for your constructive comments and I do look forward to welcoming you back the soonest.Best regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

KAORU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 10월 25일
Dear KAORU,First of all, thank you for staying with us recently and thank you for such a great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
food, service in every area, friendliness, music at dinner, , furnishing of rooms and bathroom.
2023년 10월에 9박 숙박함
답변 제공: Renaud Mahé - General Manager 님, 2023년 10월 25일
Dear Monika,First of all, thank you for staying with us recently and thank you for the great review of our resort!We are thrilled that you enjoyed your stay and hope to see you again very soon.Warm regards,Renaud MahéDirecteur Général - General ManagerChateau Royal Beach Resort & Spa

6/10 - 괜찮아요

Ferdinand

좋아요: 청결 상태, 직원 및 서비스
Great service. Didn't like the decor
2023년 9월에 3박 숙박함
답변 제공: Renaud Mahé 님, 2023년 10월 19일
Dear Ferdinand,Thank you again for staying with us this month and for taking the time to leave your comments about our property.I am thrilled to know you enjoyed our service however I take note on your comments about the décor.I am looking forward to welcoming you back soon,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quality of the facilities and the natural beauty surrounding it was sublime. It was easy to get into town. The staff were warm, friendly and did everything they could to make the stay a memorable experience. I wish that I had the words in French to tell them how much I appreciated their willingness to go above and beyond in every way. I hope it comes across in this review. Highly recommend.
2023년 9월에 4박 숙박함
답변 제공: Renaud Mahé 님, 2023년 10월 19일
Dear Andrew,Thank you very much, first of all, for staying with us this month and for sharing such a great review of our property.I am thrilled to share your comments with the whole team and I sincerely do wish to welcome you back again very soon.Warm regards,Renaud MahéGeneral ManagerChateau Royal Beach Resort & Spa