외관

홀리데이 인 익스프레스 루이스버그/뉴 콜롬비아, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 692개 이용 후기 중 256개" "
평점 8 - 좋아요. 692개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 692개 이용 후기 중 103개" "
평점 4 - 별로예요. 692개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 692개 이용 후기 중 32개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

laura patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Ricky 님, Athens

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a lot of road noise. The staff was great!
2024년 3월에 1박 숙박함
답변 제공: chris 님, 2024년 4월 15일
Thank you for high and positive scores and reviews to the property will be passing along the positive info to the staff and keep morale high and use it for guidelines for the next time your around. If you do choose to stay here again when in the area please ask for a room away from the highway and you wont need to worry about that pesky road noise

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 15일
Thank you so much for your positive scores and review. We take reviews very seriously and seeing that we made someone's stay great will be a good guideline and motivation for the team

10/10 - 훌륭해요

Amy

2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express Lewisburg/New Columbia.

8/10 - 좋아요

Bob

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New and clean! Good customer service!
2024년 3월에 2박 숙박함
답변 제공: chris 님, 2024년 4월 15일
We appreciate your positive review of our newly renovated hotel. ill pass along your feedback with renovation crew and staff to keep spirits high and we look forward to serving you well again next time your in the area

10/10 - 훌륭해요

Jesse

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite staff. Clean room.
2024년 3월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 15일
Thank you so much for high scoring review it is very much appreciated. We will definitely be sharing your feedback with the appropriate staff and look forward for the next time you choose to stay with us again

2/10 - 너무 별로예요

Sueyong 님, Lexington

가족 여행
별로예요: 숙박 시설 상태 및 시설
Heater was almost broke and very noisy.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 4월 15일
So sorry about the maintenance issue you faced during your stay. We will definitely reach out to the maintenance department to get a fix for that room. We Apologize for the inconvenience this caused for your stay but we will definitely address the issue and hope to serve you better for the next time your in the Area

2/10 - 너무 별로예요

Allyson L

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The fire alarm continuously went off throughout the night starting at 1030pm until 6am. The flashing light for the fire alarm barley ever turned off. There was loud construction in the room above me that kept me awake throughout the night.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Maria

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We found someone’s old used underwear on the floor of our room. The toilet seat was dirty, and the room was filled with construction dust from the construction happening in the rest of the hotel.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Judith 님, Cranston

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Was not notified that the property was under renovation. It was not noisy since we checked in after 9:00 p.m.; carpet was dirty and the tub was not cleaned. Just a place to stay overnight & we checked out early. Could have been better
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Karen

2023년 10월에 1박 숙박함

4/10 - 별로예요

paul

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Much of the property is under renovation. Maybe things will improve once the renovation is wrapped up.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was being remodeled...no impact, but dhould let guests know on booking
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Christina 님, Independence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best stay at a Holiday Inn I can remember. The check is was perfect, the room was great, the breakfast was wonderful and the staff was amazing. I highly recommend this hotel!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great check in
2023년 10월에 1박 숙박함

4/10 - 별로예요

Daniel

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place is in need of upgrades. The curtain rod for the shower was taped up.
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 15일
Dear Daniel we would like to apologize for the poor appearance of the hotel during your stay. We are Undergoing renovations during this time and soon when renovations are complete we will have a fully upgraded hotel room for the next time you stay. We hope you enjoyed the staff and the breakfast while you were here and look forward to the next time your in the area.

4/10 - 별로예요

Christopher

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Laura

2023년 10월에 1박 숙박함

8/10 - 좋아요

Angela

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Melanie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is going thru renovations. Not worth the price i paid . Hallway carpets were filthy. Room had some mold.
2023년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
Want to apologize for the way your recent stay was with us. We are indeed going through complete renovations at this property which includes putting new carpets throughout the entire hotel. Hopefully we can accommodate you in the future when things are complete.

10/10 - 훌륭해요

Nancy

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was a breeze with Chris. They are remodeling and we were Given an updated room with our dogs. Breakfast offered a nice variety. Always had coffee ready. It met all of our needs. Ggiven
2023년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
Thank you so much for the kind words! I will be sure Chris gets compensated for his efforts! As always, thanks for staying at the Holiday Inn Express New Columbia!

8/10 - 좋아요

Robin

Very dog friendly
2023년 9월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
We appreciate you leaving us some feedback! We use guest feedback to help improve our guest experience. So glad we were able to accommodate you and your dog! Welcome back anytime!

6/10 - 괜찮아요

eric

좋아요: 직원 및 서비스
별로예요: 청결 상태
Our room was very dirty.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable bed and great staff!
Room was clean and the bed was comfortable. Super soft pillows! Needed a place to sleep for a few hours, and this filled our need. Kyle at the front desk was Awesome!
2023년 9월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 10월 3일
Thank you so much for taking the time to leave us some feedback! I will be sure to pass along your praise towards Kyle! He always goes out of the way to make sure our guests are satisfied with their stay.

10/10 - 훌륭해요

mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great over night off the highway
Needed to pull off the road for some sleep and this place was very convenient and at a great rate. was being remodelled but that did not take away fromt th quality of the stay. The staff was extemely kind and helpful and the room was very clean and comfortable.
2023년 8월에 1박 숙박함
답변 제공: Donald 님, 2023년 10월 3일
Thank you so much for the kind review! We appreciate you taking the time to leave us some feedback!

8/10 - 좋아요

Jim

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great employees, renovation in process
Employees were tremendous!! Facility is in dire need of a renovation which they are working on. Breakfast area has had some Renovation as well as new paint on the outside. Will be a great facility once done.
2023년 8월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Thank you so much for the kind review! Super pleased to hear our staff was tremendous for you! We strive to make each guest leave our property pleased with their stay!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
We appreciate you taking the time to leave us a review! As always, thanks for staying at the Holiday Inn Express New Columbia!

4/10 - 별로예요

Alec

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Thank you for taking the time to leave us some feedback. We use guest feedback such as yours to help improve our property. I hope we can accommodate you in the near future.

6/10 - 괜찮아요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Thank you for taking the time to leave us some feedback! We use guest feedback such as yours to help improve and train our current employees.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person who checked us in was so welcoming and helpful!
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Super pleased to hear your arrival experience was up to your expectations! We hope you can stay with us again in the future!

2/10 - 너무 별로예요

Grace

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room smelled musty and moldy. Before we went to bed we discovered black mold on the ceiling and water damage on the walls, showing water had poured down from the floor above. I was coughing from the mood. Our room should not be used again until the mold/water damages are properly fixed. The toilet ran and many items in the room were dusty/dirty-lamps, light switches, etc.
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
First, I would like to apologize for the recent stay you had with us. I hope we can make things right for you in the future. I will be sure to pass along your comments to the appropriate staff to have these issues addressed. Hopefully we can accommodate you in the future once we have completed our renovations.

10/10 - 훌륭해요

Simcha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Thank you for staying at the Holiday Inn Express New Columbia!

10/10 - 훌륭해요

LINDA ZHIXIANG

2023년 7월에 1박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
Thank you for taking the time to leave us some feedback!Also, appreciate the kind review!

4/10 - 별로예요

Amy

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Booked 3 rooms, one of our rooms the door would not open. Went to front desk and the manager said that there weren’t any other rooms and he was going to have to cancel our room. Then gave us a key to another room, which was a single and needed two queen beds. Finally got the right room and then back to my room and the door would not open. Back to manager, he came up and had to force door to open. Once in the room, very old, multiple large stains on the carpet, brown stain on sheets in one bed and bathroom smells like urine. Noticed large amounts of mold/ mildew in shower curtain and shower walls. Staining of the bath tube and bathroom door could not close due to swelling. Back down to management and had them replaced shower curtain and bed linen.
2023년 7월에 2박 숙박함
답변 제공: Front Desk Team 님, 2023년 8월 31일
So sorry for the way your recent stay was with us. I will be sure to pass along your comments to our staff to have these issues addressed immediately! I hope you will give us another chance in the future to make it up to you!

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the single worst property I have ever stayed at. The room was dirty. Everything in the room was oddly damp. The fire alarm malfunctioned and kept going off from 1am until about 3am. I will never ever stay at a Holiday Inn Express ever again.
답변 제공: Donald 님, 2023년 7월 18일
Deeply sorry for the inconvenience the fire alarm caused you. We did have a leak that night causing the one alarm to get wet which was causing the alarm system to consistently go off. We hope we can have you back to show you this stay was an exception!

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 청결 상태, 객실의 편안함
Uncontrollable fire alarm starting at 2am
Stay was fine all in all. Minus the fact that at 2am a fire alarm went off. I went downstairs after waking up to the alarm. Numerous people were either outside or in lobby. The attendant at front desk stated that the alarm went off but he was trying his best to silence it. Said that possibly the outside fog conditions cause the alarm to go off. I was staying for 1 night with my daughter. She had a college try out and visit the next morning. The alarm was going off for approx an hour off and on. I’m not sure if the fire department ever showed up but many people were upset and requesting refunds due to this unfavorable condition. I did not request as I wasn’t about to find another hotel at 2am or sleep in my car with my daughter the night before a college ID event. We stayed thru the night but in the morning the strobe lights were still going off there was no communication from the morning staff upon check out. No discussion or actions were offered due to the situation. All in all the hotel was fine but this was one of my work overnight stays because of this situation.
2023년 7월에 1박 숙박함
답변 제공: Donald 님, 2023년 7월 18일
First I would like to apologize for the recent stay you had with us! I'm deeply sorry for the inconvenience of the alarm going off in the middle of the night. We did have a leak from the roof that night which was causing the one fire alarm to consistently go off. We would love to have you back at our location to show you this stay was an exception!

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff were friendly and professional. The room was pretty dusty and the hallway floors were very dirty
2023년 6월에 1박 숙박함
답변 제공: Donald 님, 2023년 6월 29일
We appreciate you taking the time to leave us some feedback! As you could tell we are going through a complete renovation at this property so want to thank you for your patience and understanding! Hopefully we can accommodate you again once renovations are complete! Again, thanks for staying at the Holiday Inn Express New Columbia!

10/10 - 훌륭해요

april

2023년 6월에 1박 숙박함
답변 제공: Donald 님, 2023년 7월 18일
Thank you for the feedback! Much appreciated

2/10 - 너무 별로예요

Christian

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Donald 님, 2023년 6월 29일
Thanks for staying at the Holiday Inn Express New Columbia!

10/10 - 훌륭해요

bea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel itself and your people were terrific. Bed clean and comfortable. Very quiet This applies to most all hotels staff should know how to give directions over the phone to people who are not familar with the area. Most of the time we had to drive around forever to find the various hidden places where the hotel was located
2023년 6월에 1박 숙박함
답변 제공: Donald 님, 2023년 6월 20일
Thank you so much for taking the time to leave us a review! We appreciate the kind words regarding our staff and how terrific they were! As always, thanks for staying at the Holiday Inn Express New Columbia!

4/10 - 별로예요

Patricia 님, Killingworth

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs major work. Way overpriced for poor hotel. Also asked for midstay service and never got it.
2023년 6월에 2박 숙박함
답변 제공: Donald 님, 2023년 6월 6일
Thanks for taking the time to leave us some feedback. We are going through a complete renovation at this property so thank you for the understanding. We hope we can accommodate you in the future once renovations are complete. I will be sure to look into why you didn't receive any stayover service - if you had a DND sign on the door then we cannot enter.

10/10 - 훌륭해요

Steven

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely friendly and helpful staff in accommodating our specific needs with our pet
2023년 5월에 1박 숙박함
답변 제공: Donald 님, 2023년 5월 23일
Thank you so much for the honest review! Glad we were able to accommodate you and your pet! As always, thanks for staying at the Holiday Inn Express New Columbia!

2/10 - 너무 별로예요

Desayo

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expedia gave me very many issues during this process and I got charged twice for my stay and I am now struggling a bit. The staff were very disrespectful on understanding what I was going threw when I was showing my bank statements. Everything happens for a reason but I feel more respect is needed because I don’t see myself coming back.
2023년 5월에 3박 숙박함
답변 제공: Donald 님, 2023년 5월 20일
Thanks for taking the time to leave us some feedback. Unfortunately, the hotel you stayed at doesn't have access to expedia's payment system. If you were charged twice that's an issue you need to resolve with expedia. The hotel did not charge you double - as I just looked through our records. Sorry you are having issues with the 3rd party booking site. I would recommend calling the hotel and booking straight with them next time to avoid this issue in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was OK stay,
I like Holiday Inn a lot, but this location was undergo renovation. I believed, this location was recently purchased and had been renovated the facilities. Hopefully, the next time visit will be much better.
2023년 5월에 1박 숙박함
답변 제공: Donald 님, 2023년 5월 10일
Thank you for taking the time to leave us some feedback. Like you mentioned we are currently going through renovations at this location. Want to thank you for the patience as we go through changes. We hope to have you back after renovations are completed to enjoy a newly renovated room! As always, thanks for staying at the Holiday Inn Express New Columbia!

6/10 - 괜찮아요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not up to Holiday Inn Standards
The hotel is in the middle of renovations and it shows. Carpets stained, walls with holes in them. The biggest complaint I had was when we left the room after our first day, the maid service asked if we wanted the room serviced and we said yes. We came back and they never made the bed. They only added towels. We asked the cleaner in the hall and she said that’s all they do for multiple night stays. This is definitely not up to Holiday Inn standards. Also breakfast bar was not stocked well. Multiple station like cinnamon rolls were emptied and not replenished.
2023년 5월에 2박 숙박함
답변 제공: Donald 님, 2023년 5월 9일
First, I would like to apologize for the issues you faced when staying at our property. I will be sure to look into the issues you mentioned and get them resolved accordingly. I hope you will give us another opportunity in the future to make things better. You guys were a pleasure to speak with as I'm the one that checked you in. So thankful for the kindness and as always thanks for staying at the Holiday Inn Express!

10/10 - 훌륭해요

shahid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 5월에 1박 숙박함
답변 제공: Donald 님, 2023년 5월 9일
Thank you for taking the time to leave us a review! We strive to make each and every guest pleased when staying at our property - so glad we succeeded!

2/10 - 너무 별로예요

Roger 님, Napoleon

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Donald 님, 2023년 5월 7일
Thank you for taking the time to leave us a review. I'm sorry to hear your recent stay was not up to your standards. If you would like to tell us more about this stay, please feel free to reach out to the hotel directly.

8/10 - 좋아요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the location..quiet The only thing that was a little annoying was the length of time to get hot water to the shower..all else was good
2023년 5월에 1박 숙박함
답변 제공: Donald 님, 2023년 5월 7일
Thanks for leaving us some feedback! Glad your stay with us went well! Sorry to hear about the issue you had with the hot water. Hopefully you can give us another chance in the future to accommodate you! As always, thanks for staying at the Holiday Inn Express New Columbia!

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great front desk experience!
2023년 3월에 1박 숙박함
답변 제공: Donald 님, 2023년 4월 4일
Thank you for the kind words! As always thank you staying at the Holiday Inn Express New Columbia. Hope to see you again soon!