디럭스 스위트, 퀸사이즈침대 2개, 금연 | 고급 침구, 책상, 노트북 작업 공간, 다리미/다리미판

라 퀸타 인 & 스위트 바이 윈덤 뉴헤이븐 여행 후기

2.5 out of 5

이용 후기

5.4
평점 10 - 훌륭해요. 1004개 이용 후기 중 170개" "
평점 8 - 좋아요. 1004개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 157개" "
평점 4 - 별로예요. 1004개 이용 후기 중 221개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 323개" "

5.4/10

청결 상태

6.8/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

YALING 님, 1

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 22일
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 - 좋아요

RAFAEL

출장 여행
좋아요: 청결 상태
Good price!
2024년 2월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly what you’d expect from a La Quinta. Convenient location.
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Byron

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Eve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 - 좋아요

Katie

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Jiayang

별로예요: 숙박 시설 상태 및 시설
Dirty management
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 13일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 - 괜찮아요

Michael

2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 13일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Amy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 10일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 - 너무 별로예요

Namdeep

단체 여행, 출장 여행
Front desk need training. No one available for 20min. Rooms bed need replacement
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 - 훌륭해요

Xin Xin 님, Potomac

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 - 훌륭해요

Edgardo

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 - 너무 별로예요

Tamara

2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 - 좋아요

KAYLYN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 - 괜찮아요

Linkun

가족 여행
Couldn’t provide an extra blanket. The curtains don’t work
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

Rajeev

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
2024년 4월에 2박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 - 별로예요

Lorna

좋아요: 청결 상태, 직원 및 서비스
The mattress was awful. It leaned and the head was lower than the feet.
2024년 4월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 9일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 - 괜찮아요

Gina

좋아요: 직원 및 서비스
.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 - 너무 별로예요

Icilda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 28일
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 - 괜찮아요

Maureen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 28일
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 - 훌륭해요

carolyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was nice and fresh.
2024년 3월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 28일
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 - 훌륭해요

Sean

좋아요: 편의 시설/서비스
Beautiful room and friendly service
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 22일
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Ikea store next door
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 - 훌륭해요

Melissa 님, Plainfield

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked how the hotel is directly off I95, super convenient. Not to mention the food trucks are right right across the stree/highway, but its easy to get roo.across thel
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 22일
We're so happy that you enjoyed your stay and found the location to be convenient! We hope you'll come visit us again! Thank you for your feedback.

4/10 - 별로예요

Sherrail 님, Cortez

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great and the breakfast was ok. But our experience with the maid service was terrible. First day no towel or rooms cleaning, second day 2 towels for 3 people, 4th day 3 towels and 1 bed made. The room was very dirty. And the front desk didn't have any knowledge of the local train station.
2024년 3월에 5박 숙박함
답변 제공: AGM 님, 2024년 3월 18일
Dear guest,We're sorry to hear of your experiences with housekeeping. We will look into the matter with all seriousness. We aim to provide excellent service in every way. Thank you for letting us know.

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 2일
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 - 너무 별로예요

jeff and kim

2024년 3월에 1박 숙박함
답변 제공: Bob Patel 님, 2024년 4월 3일
Dear Guest.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

Luis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Looks like a shelter, not the cleanest, some of the employees were not friendly not all of them. They would not let you check in not even 5 mins earlier.
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 14일
We're sorry that you weren't pleased with your stay. We will work hard to address the issues that you mentioned. Thank you for letting us know.

4/10 - 별로예요

Zoran

연인과의 여행, 출장 여행
NA
2024년 3월에 1박 숙박함
답변 제공: Alicia 님, 2024년 3월 14일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - 별로예요

Jackie

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed broke after sitting on it. Bed was full size not queen. Bathroom & tub were dirty.
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 12일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

joe

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seen a dead insect in my room was totally upset was going to stay till Friday but I left Tuesday moring
2024년 3월에 1박 숙박함
답변 제공: Alicia 님, 2024년 3월 8일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

Dayo

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Incredibly dirty room? The lamp shades looked like filth
2023년 12월에 1박 숙박함
답변 제공: Alicia 님, 2024년 3월 8일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 - 너무 별로예요

Brandon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never again. There was blood on the bathtub, absolutely gross. Stay far away from this place
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 5일
We're sorry that you were unhappy with your stray, and again, we will be looking into this issue with all seriousness. We take cleanliness and guest satisfaction very seriously.

2/10 - 너무 별로예요

Brandon

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in went to look at the room and there was blood on the bathtub…
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 5일
We're sorry that you were unhappy with your stay, and we will be looking into the matter with all seriousness. Thank you for letting us know.

2/10 - 너무 별로예요

Melissa

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What a disgrace to the La Quinta name. Elevators don't work. Had to walk up 6 flights of stairs to get to the room. The rain was coming in around the window and A/C unit. The floor was covered in water. The 2nd room they moved us to also had a leak dripping into the A/C unit. There was a roach in the bathroom and upon further inspection, roach dope in the corners of the bathroom. Was told by staff "they don't have any other rooms and it is an old hotel with leaks, what did I expect". A disgrace to charge people to stay in a hotel with water coming in and roaches. Never again.
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 5일
We're sorry that you were unhappy with your stay. We will be immediately be investigating and rectifying the issues that you reported. The elevators are now back in service, and we apologize for the inconvenience

2/10 - 너무 별로예요

Farrah

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator broken for days they didn’t notice anyone prior and they had to cancel my reservation upon arrival
2024년 3월에 1박 숙박함
답변 제공: Alicia 님, 2024년 3월 6일
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced, now elevator is working guys come and fixed. Thanks for letting us know. We are currently renovating to address this issue.

8/10 - 좋아요

Victoria

출장 여행
Good for one night stay.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 2일
Thank you for your review, and thank you for choosing La Quinta Inn and Suites, New Haven!

10/10 - 훌륭해요

joe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 1일
We thank you for your review, and we are happy that you were pleased with your stay. Thank you for letting us know!

2/10 - 너무 별로예요

Darlin

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator was not working and we had to go up the stairs
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 1일
We are sorry for the inconvenience caused by the elevator being out of service during your stay. We are having the elevator repaired and hope you'll visit us again.

10/10 - 훌륭해요

joe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome customer service
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 1일
Thank you so much for the compliment! We do pride ourselves on being welcoming and friendly. I will share your comments with the team. I am sure they will be happy to hear them!

4/10 - 별로예요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
first room smelled of smoke, and the room I got moved to also smelled of smoke. Elevator was not working for all of my 3-day stay.
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 2월 26일
We're sorry that you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

2/10 - 너무 별로예요

philip

출장 여행, 가족 여행
Elevator broken. Had to carry luggage up stairs. Breakfast was NOT ready at 6:30 and we needed an early start. Room sink was hard to turn on
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 23일
We are sorry that you were unhappy with your stay. We will have the elevator up and running very soon. And we will look into the matter of the breakfast start time. Thank you for letting us know of your experience so that we may address your concerns.

4/10 - 별로예요

elenor

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Nothing unique at the property. It's spacious and seems safe.
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 2월 22일
Thank you for letting us know about your stay. We are continuing to make improvements to create better and better guest experiences. Guest satisfaction is our top priority. I hope you'll visit us again!

2/10 - 너무 별로예요

Linda Elaine

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator was broken and had been for weeks. My room was on the 5th floor. The "hot" breakfast served was disgusting sausage and hard boiled eggs. Horrible experience
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 19일
We're sorry to hear that you were disappointed with your stay. We will work hard to fix any issues. Thank you for letting us know.

4/10 - 별로예요

Colleen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine. In the middle of remodeling. No working elevator. Bare bones room. Thin doors, could hear everything while walking down the hall.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 19일
Thank you for letting us know of your experience. We are working hard to continue to improve all aspects of the hotel. We will work hard to fix all issues reported.

2/10 - 너무 별로예요

Jorge

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1- Tha elevator wasn't working . 2- the only rooms available were on the 4 floor and above . 3- the heating unit was broke. 4- bad customer service. 5- bad smell on the hallways. 6- room 409 tissue box empty and broken 7-room 224 hair dryer not working
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 19일
We are sorry for the issues you experienced, and rest assured that we are immediately addressing them. Thank you for letting us know.

2/10 - 너무 별로예요

Quentesa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing was clean properly and my bathroom had a bubble and leak in the ceiling.
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 2월 19일
we're sorry that you were unhappy with your room and we will work hard to fix the issues that you experienced. Thank you for letting us know.

8/10 - 좋아요

Lee Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was very quick. Man at desk very nice..I asked to change my room because of noise next door and they did but nothing available but fifth floor w no working elevator. Otherwise it was great stay. One star lost because of no elevator. I’m a senior. One star lost as no restaurant within safe walking distance.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 19일
Thank you for your review. We do apologize for the inconvenience that the elevator being temporarily down caused you. We thank you for your stay and hope to see you again soon.