테라스/파티오

블레이크 호텔 뉴 올리언스, BW 시그니처 컬렉션 여행 후기

3.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 359개" "
평점 8 - 좋아요. 1006개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 175개" "
평점 4 - 별로예요. 1006개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 84개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
2021년 12월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2021년 12월 28일
Thanks so much for the great review. We hope to see you again on your next trip to New Orleans. :)

6/10 - 괜찮아요

Woo suk

좋아요: 직원 및 서비스
호텔은 좀 오래됐고 낡았음..식수를 사러 가려면 가까운 편의점이 500m 거리에 있음
2019년 2월에 3박 숙박함
답변 제공: ct 님, 2019년 3월 5일
Greetings! Thank you for taking the time to share your experience as our guest during your recent visit to New Orleans! We hope that you will again choose our hotel when planning your next visit to our beautiful and exciting city! Kind Regards, Carlos Toledo

8/10 - 좋아요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I enjoyed my stay. Close to Canal and Bourbon Street. The room is a little dated, but it was clean and comfortable. I would stay here again.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Daron 님, Waunakee

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good location walking distance to WW II museum and French Quarter. High rise is near Lafayette Square. Cafe next door is great
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Daron, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your stay. We're happy to hear that our location was convenient for your visit to nearby landmarks, and that the proximity to the café added value to your experience. We hope to welcome you back on your next trip to New Orleans.

6/10 - 괜찮아요

Blanca m

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La ubicacion es excelente. Al llegar tarde en la joche no estaba el personal en el counter, al hacer salir tampoco. Ambas ocasiones estaba encerrado en un cuarto de empleados asumimos que durmiendo.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Blanca m, gracias por tomarse el tiempo para compartir su experiencia. Nos complace que haya disfrutado de la ubicación privilegiada de nuestro hotel. Lamentamos escuchar que tuvo inconvenientes con la disponibilidad de nuestro equipo al llegar y al salir. Valoramos su feedback y haremos todo lo posible para mejorar en este aspecto. Apreciamos su paciencia y comprensión.

6/10 - 괜찮아요

Cole

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was not very clean when I got there. Asked for them to send up tissues and other toiletries that normally come with the room. They did after my 3rd request. Had to iron a white button down and the blue ironing bored turned my shirt blue. (was comped for the dry cleaning). Would not stay here by choice.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Cole, it's regrettable to hear about your experience, particularly issues with cleanliness and amenities provision. We sincerely apologize for any inconvenience caused. Your mention about an item being discolored during ironing is a rare occurrence and we're relieved the cost for cleaning was taken care of. Your feedback will help inspire improvements. We hope for an opportunity to show you our improved services in the future.

10/10 - 훌륭해요

Armen 님, Wheeling

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for this excellent rating, Armen!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Blake Hotel New Orleans, BW Premier Collection! We'd love to host you again someday for yet another unforgettable visit.

8/10 - 좋아요

Debbie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Debbie, it's fantastic to hear that you found the location of Blake Hotel New Orleans, BW Premier Collection particularly convenient. Our positioning benefits our guests in many ways and we're delighted to see it added value to your stay. We hope to see you again soon.

6/10 - 괜찮아요

Viviene

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Room was not clean. Missing shampoo and soap in bathroom.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Viviene, it's regrettable to hear about your encounter with the room upkeep and missing bathroom amenities. Please be assured that this is uncommon as we prioritize cleanliness and the comfort of our guests. Nevertheless, your feedback is crucial to us, and it will be used to rectify any oversights. We hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Appollonia

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Appollonia, thank you for staying at Blake Hotel New Orleans, BW Premier Collection and leaving a rating on Expedia. We're glad to hear that you had a positive overall experience and we hope to welcome you back in the future.

10/10 - 훌륭해요

Nichole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel not far from anything.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Nichole, it's wonderful to hear that you enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection. We're pleased our convenient location made exploring the city easier. We hope to see you again in the near future!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, friendly staff, great cafe
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Kevin, thank you for your kind words about Blake Hotel New Orleans, BW Premier Collection. We're delighted you enjoyed our prime location and our fantastic team members' service. It's great to hear our café met your expectations. We truly look forward to your next visit.

6/10 - 괜찮아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was very comfortable and check in was quick and easy, even with our bicycles. Only complaint is an unexpected “site fee” of $11 and the incidental deposit of $100. The latter will presumably be returned in a few days, but these dampened my enthusiasm of a very well-kept and efficient operation.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Christopher, we appreciate your feedback. It's good to hear your check-in process was efficient and that you found your stay comfortable. We understand that financial details can occasionally be a surprising element of a trip, and we strive to be as transparent as possible regarding any additional fees. Please know that these are standard among most establishments and clearly stated at the time of booking. We're glad you found our operation to be well-maintained and effective and we hope to have the opportunity to exceed your expectations during your next visit.

8/10 - 좋아요

Latoya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed myself me and my best friend stayed there for our trip.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Latoya, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your recent trip. We're thrilled you and your best friend enjoyed your stay with us. Looking forward to welcoming both of you again for another memorable trip.

6/10 - 괜찮아요

Julia

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff were very nice and helpful! The property needs maintenance and cleaning services. The mattress old and I couldn’t fall asleep because I was uncomfortable.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Julia, it's heartening to hear that our team members showed real warmth and assistance during your stay. However, we acknowledge your comments about the upkeep of property and comfort level of the bedding. We continually strive to improve our guest experience, and your feedback helps in this endeavor. Thank you and we hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Dwight

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Dwight, it seems your experience was quite balanced during your recent stay. We'd appreciate more specific feedback to help us understand where we could have enhanced your time with us better. Thank you for choosing our hotel for your stay in New Orleans. We hope to have the opportunity to better your experience in the future.

6/10 - 괜찮아요

Arwyn

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpet in the room was grubby, and it was clear that they hadn't actually checked the linens in a while. There was what looked like ketchup (I hope it was ketchup) on the bed skirt, and when I looked under the bed topper it looked like there was more ketchup stain on the blanket, too. There was no fan in the bathroom, so the room got a bit dank, but it wasn't bad. The first morning I showered and the water temperature was fine, but the next day the warm water cut out after about 5 minutes and didn't come back while I was showering. The room lock was glitchy, and would sometimes work, and sometimes not. Even after I asked them to remagnetize the key, and then got a different key, it still didn't work well, and sometimes I would have to swipe 15-20 times before it would unlock. For $200 /night, I expected more. The location was good, and the bed was comfortable. It was convenient to the convention center and the French quarter. Given the condition of the hotel room and the price, I would not choose to stay here again.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Arwyn, it's unfortunate to hear about the issues you faced, notably related to cleanliness, bathroom amenities, and glitches with your room lock. Our aim is to provide comfortable and clean rooms for every guest, so we're disheartened to see we fell short during your visit. Our maintenance team has been advised of your comments to improve their service delivery. On a positive note, we're pleased to know you found our location beneficial and the bed comfortable for your stay. Your feedback is crucial for us to enhance future guest experiences, so we're grateful for the time you took to share your thought. We hope you might reconsider and offer us another chance to serve you better in the future.

8/10 - 좋아요

Vincent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great, parking was an issue if you don’t use the valet parking the hotel offers.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Vincent, it's wonderful to hear you found our team members at Blake Hotel New Orleans, BW Premier Collection, to be commendable. We apologize if the parking situation wasn't as smooth as we would like. There is the convenient option of using valet parking, however, we understand our guests have different preferences. We appreciate you freely expressing your thoughts and we are consistently looking into ways to improve our services, parking included. We are thankful for your feedback and hope to welcome you back in the future.

6/10 - 괜찮아요

NITISH

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s location is very convenient
답변 제공: Customer Service 님, 2024년 3월 15일
Nitish, it's great to hear you appreciated the convenient location of the hotel. Thank you for your feedback, and we hope to serve you again in the future.

10/10 - 훌륭해요

Marche

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thanks for the perfect rating, Marche!We're pleased to hear that you have fully enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Miguel 님, NYC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thank you for sharing your perfect rating with us, Miguel!It's wonderful to see how much you appreciated your time at Blake Hotel New Orleans, BW Premier Collection! We want everyone to feel right at home at Blake Hotel New Orleans, BW Premier Collection. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Christopher

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Christopher, thank you for your perfect rating. It's wonderful to hear that your stay at the Blake Hotel New Orleans, BW Premier Collection was remarkable. We trust we'll have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Jacquise

Overall hotel was great.. parking was the main issue and having access to that apartment
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Jacquise, it's great to hear that you found Blake Hotel New Orleans, BW Premier Collection to be excellent overall. We are sorry to hear about any inconvenience experienced with the parking and accessibility. Our team is continuously working on improving these aspects, so please feel free to share more details. We hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Christina Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Christina, thank you for taking the time to share your experience at Blake Hotel New Orleans, BW Premier Collection. Your review is greatly appreciated and, we're thrilled you chose to stay with us. We're eager to welcome you back in the future.

4/10 - 별로예요

Jackeline

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very well located to Canal and Bourbon Street, My hotel room temperature was not so comfortable, pillows small and hard and smell was not so clean,
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Jackeline, it's unfortunate to understand that your stay didn't meet your expectations. We value your feedback regarding the atmosphere in your room, the condition of the bedding, and the overall cleanliness. These insights help us in refining our services and ensuring necessary modifications. Rest assured that our team members are committed to making improvements based on guest experiences. We hope for an opportunity to deliver a better experience in the future.

6/10 - 괜찮아요

Branndon

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is dated and there were a lot of things that seemed broken or excessively worn. The restaurant was delicious and the location was great for walking around to the majority of the major sites.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Branndon, we appreciate your balanced perspectives. It's unfortunate that some aspects of your stay didn't completely meet your expectations, as we strive to maintain a comfortable and charming environment for our guests. However, it's pleasing to hear that you enjoyed our on-site dining options and found our location to be convenient for exploring the local attractions. We will ensure your feedback is shared with the necessary departments as we continuously work on property enhancements. Thank you for staying with us, and we hope you'll consider returning and allowing us another opportunity to impress you.

10/10 - 훌륭해요

Junyao

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Junyao, your encouraging words about the Blake Hotel New Orleans, BW Premier Collection have really brightened our day. It gives us immense pleasure knowing that you've had an outstanding stay with us. We can't wait to provide you with another exceptional experience during your next visit.

2/10 - 너무 별로예요

Sara

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very dated and smelled of mildew. Smoking was being permitted in the lobby (cigars) and our whole floor smelt of cigarette smoke. Elevators are slow. Stairs will not let you out on the bottom floor and other set of stairs is filled with chairs and junk. Not safe in case of fire.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Sara, we recognize your concerns regarding the condition of our premises and any potential breaches to safety. We ensure you that the quality and safety of our guests are of utmost importance. We sincerely regret any unpleasant odors that you noticed and will address it with the appropriate teams. While we hesitate to use the term dated, we acknowledge that some patrons may appreciate more modern elements. As for the smoke in certain areas, our hotel usually enforces strict non-smoking policies and we will further investigate this matter. Regardless, please know that we do have rigorous safety procedures in place for emergency situations. We value your perspectives and encourage you to consider us for a more satisfactory experience in the future.

6/10 - 괜찮아요

Chevi

좋아요: 청결 상태, 직원 및 서비스
Nothing
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Chevi, it seems like your recent stay didn't meet your expectations. We're dedicated to ensuring a comfortable and enjoyable experience for each guest and regret if this wasn't the case for you. If you have specific feedback or suggestions, we would appreciate hearing more about your stay. Your feedback is valuable in making continuous improvements.

4/10 - 별로예요

terry

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly disappointed in a property I previously enjoyed. I won’t be staying there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Terry, it's distressing to read of your recent experience, especially given your past enjoyment of our property. Our goal is always to provide a superb stay and it's clear we missed the mark this time. Rest assured, your feedback will definitely be discussed among our team members to ensure improvements are made. We hope to regain your confidence and serve you better in the future.

8/10 - 좋아요

Felicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff was helpful and friendly. It suited our needs for Mardi Gras.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Felicia, it's delightful to know that our team members at the front desk were able to provide assistance and enhance your stay at the Blake Hotel New Orleans, BW Premier Collection during your Mardi Gras celebrations. We appreciate your review and hope to see you again in the future.

6/10 - 괜찮아요

Shannon R.

단체 여행
좋아요: 직원 및 서비스
Staying on the Blake was a mixed bag. Check-in was very easy and the staff very pleasant. The location was central and convenient. However, the facilities are dated. The refrigerator door in one of the rooms did not work, the shower was missing a handle and when housekeeping tidied the rooms, no new towels were left. The elevator situation is also lacking. There were just so many people using them that it took forever to get up and down from the higher level floors.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Shannon, we appreciate you sharing your experiences with us. It's encouraging to hear that you found the check-in process smooth and our team members amiable. Location convenience is something we are proud to offer as well. Your feedback regarding the dated facilities, absent towels, and the elevator demands is valuable to us. We are devoted to improving our services and your comments help us facilitate those improvements for future visits. Please allow us another chance to impress you on your next trip to New Orleans.

6/10 - 괜찮아요

Kaitlyn

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
We appreciate the feedback, Kaitlyn.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 - 너무 별로예요

Troy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A/C didn’t work and they did nothing. TV didn’t work and after 5 request still No tech
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Troy, it appears you encountered some challenges with the room amenities during your stay, including the A/C and TV. Your discomfort is genuinely regrettable and we are sorry for any inconvenience you may have experienced. Please know that we aim to rectify these types of situations as swiftly as possible. Rest assured we're reviewing, reinforcing, and taking your feedback very seriously in our commitment to continuous improvement.

4/10 - 별로예요

Stephane

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smells bad
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Stephane, it's unfortunate to hear about your recent experience. We aim to provide fresh, clean surroundings for all of our guests and deeply regret that this was not your impression. Please rest assured that your feedback will be addressed immediately with our housekeeping team. We hope that we have another opportunity to provide you with an improved stay in the future.

8/10 - 좋아요

TaeJon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t like how the sheets weren’t clean. I found hair and dirt on them. I had requested for clean ones.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
TaeJon, we value your feedback and we're disappointed to hear about your issue with the bedding. Ensuring cleanliness in all our rooms is a priority and we apologize if this was not the case during your stay. Please know this is not our standard and we will certainly address your concern with our colleagues. We hope for a chance to make this right on your next visit.

2/10 - 너무 별로예요

Rachel

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
We appreciate the feedback, Rachel.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

xiaojia

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Xiaojia, it's fantastic to know you had a 5-star experience at the Blake Hotel New Orleans, BW Premier Collection. We thank you for choosing our hotel and for sharing your rating with us. Our team looks forward to hosting you again soon. Safe travels!

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
False advertising
Falsely advertised parking availabile, not without paying over $50 per day. Stayed 4 days and never had a single washcloth, No dresser to put clothes in, had to live out of a suitcase. Said there were laundry facilities, nope. Had to go to a laundromat. The only good thing was the desk people were great.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Karen, it's regrettable to learn that your stay didn't meet your expectations. We apologize for any misunderstanding with the parking fees and in-room amenities. Our aim is to provide all necessities for your comfort, and we're sorry this wasn't the case. The high praise for our front desk colleagues is appreciated and rest assured we will share this with them. We hope to have a chance to enhance your experience if you choose to stay with us again in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Heat/Power Issues
We checked in on a Friday and found out that the heat in our room wasn’t working. We notified the front desk and they ended up bringing three space heaters to the room. We couldn’t move any night because they were full. On that Saturday, we were out for majority of the day and I had been in contact with the hotel staff regarding the issue. We got back to the room, plugged in two of the heaters which then tripped the power in our room twice. We were told to use 1 heater instead of two. Upon checkout, the very nice gentleman asked about our stay which we gave him the rundown of everything that went on. He apologized but was rudely interrupted by “Taylor”, who happened to be the individual that I was talking to via text yesterday regarding our stay. Her response was “why didn’t you guys move?” First of all, we weren’t there when we had texted earlier that day and secondly once I told her about the power issue, she never responded. She wanted to make sure that she let it be known that she did everything to make us comfortable but unfortunately, that didn’t happen. She was very rude! The hotel is in a great location but I probably will never book there again.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Greetings, it's unfortunate to learn about the difficulties experienced during your stay, especially the heating issue and perceived lack of prompt solutions. We believe every guest deserves a comfortable environment and assured communication. We sincerely regret that you felt unheard and misunderstood, specifically with your late encounters. We're committed to providing positive experiences, and we'll reassess our procedures to ensure better future experiences. We hope for another chance to serve you, striving to surpass your expectations.

8/10 - 좋아요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Thank you for the great rating, Anthony!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Blake Hotel New Orleans, BW Premier Collection. We'd like to share an even better experience with you soon.

6/10 - 괜찮아요

Rebecca

단체 여행
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Rebecca, we notice your rating and truly value your input. While it delight us to learn that your stay reached a middle ground of satisfaction, we are hopeful to exceed your expectations during your next stay. We believe that each visit to a our hotel should be enchanting. Thank you for sharing your thoughts.

8/10 - 좋아요

Tabetha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
An average stay
The stay overall was average. Our heat wasn’t working the entire stay. I called down to the front desk but was told to give it time. The hot water pressure was very weak and the maintenance personnel had to try to fix it. It wasn’t much an improvement. The QR code displayed in the room would not work.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Tabetha, thank you for your feedback. We are glad to hear your overall experience was satisfactory, but regret to learn about certain issues that affected your comfort. We do recall addressing constraints with your room amenities and apologize if they were not fully resolved. Our team members strive to deliver optimal guest service and we’re sorry if this wasn't achieved during your stay. We'd be thankful if you consider us again. We promise to make your next visit a joyful one.

8/10 - 좋아요

Baudouin

좋아요: 직원 및 서비스
L'hôtel est très bien situé dans le Central Business Disctrict et à 10min à pieds de l'entrée du quartier francais. Il mériterait une petite rénovation / réparation de certains équipements pour vraiment rendre l'expérience parfaite.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Baudouin, nous apprécions vos commentaires sur l'emplacement du Blake Hotel New Orleans, BW Premier Collection et sa proximité avec le quartier animé voisin. Nous prenons également note de vos observations sur les zones qui pourraient nécessiter des rafraîchissements ou des correctifs pour améliorer l'expérience de séjour. Vos suggestions ont été bien reçues et nous espérons améliorer votre expérience la prochaine fois.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
We're delighted to see the perfect score! Blake Hotel New Orleans, BW Premier Collection, greatly appreciates your feedback. We trust you had a memorable stay and we look forward to welcoming you back soon.

2/10 - 너무 별로예요

Arthur 님, Phoenix

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really poor experience. Shower did not work. Water would shut off in the middle of my shower. Staff did not know how to fix.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Arthur, we're sorry to hear about the issues you had with your shower and the difficulties in resolving them. Our aim is to always provide a smooth and comfortable stay. We understand where we fell short and are already taking steps toward improvement. Your feedback is valuable and will be utilized to offer a better experience in the future.

10/10 - 훌륭해요

Camelia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bon séjour au Blake hôtel
Le Blake hôtel a été notre maison à la Nouvelle Orléans. Nous partions en balade la journée et revenions nous reposer pour repartir en soirée à Bourbon street. Le restaurant de l’hôtel offre de bons petits déjeuners et Deroy notre serveur a toujours été aux petits soins. C’est vraiment hôtel bien placé entre le quartier des affaires et le quartier français, au calme. Nous sommes très heureux de notre séjour dans cet hôtel.
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Camelia, c'est fantastique d'entendre que le Blake Hotel New Orleans, BW Premier Collection vous a semblé comme chez vous pendant votre séjour à la Nouvelle-Orléans. Nous sommes heureux que vous ayez trouvé notre emplacement idéalement situé entre le quartier des affaires et le quartier français, offrant une sérénité au milieu de l'agitation de la ville. Il est également réconfortant de savoir que notre membre de l'équipe, Deroy, a ajouté de la valeur à votre séjour avec un service attentionné. Nous sommes impatients de vous accueillir à nouveau dans le futur pour des expériences encore plus mémorables.

10/10 - 훌륭해요

Celine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think this is most probably the best customer service hotel I have ever stayed at. Keep up the good work the lobby is absolutely stunning. The attached restaurant has delicious meal options.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Celine, it's wonderful to hear that you enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection. Our team members strive to offer outstanding service and we're delighted that it left an impression on you. We're glad you found our lobby design captivating and appreciated the exquisite meals at our attached restaurant. Do plan a return visit - it would be our pleasure to serve you again.

8/10 - 좋아요

Jaclyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel!
Great hotel, great service, nice area, comfortable bed but parking and an extra service fee was a little steep! $62 extra dollars!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Jaclyn, thank you for your positive feedback regarding your stay at Blake Hotel New Orleans, BW Premier Collection. It's heartening to hear you valued our comfortable beds and excellent service. Your note about the additional costs is appreciated; we strive for full transparency regarding any additional fees. Your insights aid us in refining our guest experience, and we look forward to seeing you on your next visit.

6/10 - 괜찮아요

Mary

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Mary, it seems there were elements of your stay at Blake Hotel New Orleans, BW Premier Collection that didn't fully meet your expectations. It would be valuable to learn more about how we could have enhanced your experience. Should you ever choose to return, we commit to providing a stay that you find more enjoyable.