숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

하라스 뉴올리언스 카지노 앤드 호텔 여행 후기

4 out of 5
하라스 뉴올리언스 카지노 앤드 호텔
228 Poydras Street, New Orleans, LA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 546개" "
평점 8 - 좋아요. 1001개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 113개" "
평점 4 - 별로예요. 1001개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 66개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Lucas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. The bed was super soft and the soak tub was huge! I loved the tub. Convenient restaurants on site and walking distance to restaurants and shops. We would stay here again.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Tiffany

연인과의 여행
좋아요: 청결 상태
My husband and I enjoyed the stay but were very unsatisfied with the front desk staff last night . My husband made several calls to the front desk to get housekeeping to bring clean towels and we never had anyone bring them .
2024년 4월에 3박 숙박함

4/10 - 별로예요

Dana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Christina 님, Pensacola

가족 여행
좋아요: 직원 및 서비스
The location of the property and staff are great. The hotel rooms are old and dirty and need major upgrades. The Caesar’s takeover and remodel is much needed, look forward to see if they update the rooms in addition to all the work they’re putting in the casino.
2024년 3월에 2박 숙박함

8/10 - 좋아요

jacqueline

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The hotel needs a refresh. The furniture needs to be changed or cleaned, stains on furniture, bedspread and more. The hotel needs to paint and shine up libby and elevator area.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Cedris

가족 여행
별로예요: 직원 및 서비스
Booked this hotel for my mom and sibling. Horrible experience with staff - from check-in, to security, to housekeeping. Rude, dismissive, unhelpful and not knowledgeable. Rooms stocked with poor quality, bare minimum toiletries, one tiny bar of soap and small ounce of shampoo and conditioner. an absolutely monumental task to get more towels. Would not recommend this hotel. If you’re interested in being near the casino, which is what my mom wanted, you can book Lowe’s hotel across the street and walk over to the casino.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Imad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very nice place
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Chelsea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms need to be upgraded. There was no option in the hotel for drinks.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Dietrich Johnson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the room they assigned me. Very spacious
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entrance was pretty dirty and was not manicured with plants. All planters empty. Plugs in bathroom did not work.
2024년 2월에 3박 숙박함

4/10 - 별로예요

George

출장 여행
Lighting in room horrible. Large spots on carpet. Lighting in bath room, worst I’ve ever seen. No matter what the price, I would not stay there again.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Mandi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel!
2024년 2월에 2박 숙박함

8/10 - 좋아요

Cindy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

ioannis

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Micheal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Parth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Did not expected for such big hotel. Carpet was torn and had stains. Pillow case was dirty. It’s not worth the price I had paid.
2023년 12월에 1박 숙박함

8/10 - 좋아요

megan

연인과의 여행
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Rosa Elva

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I havr stayed at Harrahs in the past and was pleasantly surprised with service and accommodations. However, this time, I was extremely disappointed with the services. No one bother to inform me at check in that I needed to specifically request Housekeeping services on a daily basis. After the second day of not getting services, I called the front desk to inquire and that is when I was told I needed to request on a daily basis. I wish i would have known. Ok so I went ahead and requested it for the next day, and needless to say, my entire stay of 5 days, we received NO housekeeping services. Very disappointed.
2023년 12월에 4박 숙박함

4/10 - 별로예요

Rhonda

단체 여행
별로예요: 숙박 시설 상태 및 시설
The area surrounding the elevators to the guest rooms smelled like sewage. Also I had difficulties obtaining bath towels. (2 maids were not able to deliver them to my room).
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Luis Antonio Gonzalez

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Very bad experience. Rude front desk service. They could not find my reservation. They made me call orbitz because they only get 5 digit reservation codes which orbitz reservation numbers are more than 5 numbers. Waited for manager for 30 min. I called orbitz and hotel did not pick up the call. Waited another 30 min and nothing. Finally she was able to figure that the hotel’s receptionist did not enter my information correctly. BUT THATS NOT ALL… Some druggie came knocked on my door at 2:30 in the morning. Not sure how he was allowed to come it. He knocked several doors. He seemed under the influence. I called the front desk to report him and no answer again. Also, too much noice around the room, lots of city noise. I could not sleep during my 4 night stay. BUT THERES MORE, At check out, the front desk wanted to charge $300 for items I did not purchased. Waited another 30 min trying to have them figure it out. Don’t stay in this hotel!!!
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Pura Concepcion Michel

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함

8/10 - 좋아요

robert

좋아요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ken

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Lourdes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Had to beg for valet, water was either scalding hot or freezing cold. Remote wouldn’t work for tv, couldn’t get towels for our room. Just not the experience we wanted for our 24th wedding anniversary.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Violet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

4/10 - 별로예요

Susan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel needs a renovation and housekeeping needs tr
Advertised as a 4-star hotel, this hotel is not up to that standard. The furniture is old and beat up. There is black mold in the shower grout and the air intake vents had not been dusted in a long time. It is not worth the price and needs a renovation.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Christine

2023년 10월에 2박 숙박함

8/10 - 좋아요

Lacherme

2023년 10월에 1박 숙박함

8/10 - 좋아요

Cheryl

2023년 7월에 7박 숙박함

6/10 - 괜찮아요

Lauren

2023년 10월에 2박 숙박함

4/10 - 별로예요

Tracey L

가족 여행
별로예요: 편의 시설/서비스
Front desk staff was not friendly and clearly did not want to be there. Limited food options on property. Couch in rooms were disgusting with stains all over them. Room smelled moldy. Pillows were not comfortable. Construction was everywhere outside. The shopping not too far away made it a little better. Would never stay here again.
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Christy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I like Walking distance to everything. I didn’t like the rooms seems a little out dated I also had to be relocated into a different room because of the many stains on floor wall comforter and ceiling had sticky tape everywhere. It look like the room was used for a party.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Peter

연인과의 여행
There was no cleaning of the room and the water pipes were extremely noisy. Some staff were friendly, others not so much. Had to make several requests for towels. Stayed here several times before but this experience as not memorable.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

CHRIS

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

nicole

단체 여행
별로예요: 직원 및 서비스
Unkindly staff, poor customer service.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Kathryn

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Poor check in process. No Wi-Fi / HW
I never received a confirmation number from hotels.com and the girl at the desk was unable to check me in without the confirmation number so I spent about an hour at the front desk. The one thing I asked for it was, would I be able to work the next day in their business center? When I got there I could not connect to the Wi-Fi there was no Wi-Fi for the hotel available. There was no hot water and several people complained about this. Very disappointing day.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Lillian Ann

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility for as dirty in common areas and room had dirty carpet, grime of coffee table. Personnel seemed bothered when asking for clean towels ext..
2023년 9월에 4박 숙박함

8/10 - 좋아요

Rosalind

2023년 9월에 1박 숙박함

8/10 - 좋아요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Orleans (Harrahs)
Harrahs hotel is a beautiful hotel with an inviting lobby. The rooms are a nice size, very spacious. My issues start with the front desk personnel who are not very friendly, but highly efficient I must say, but not a warm greeting to be found! The downstairs bathroom was a mess! The fridge in our room had a nice thick coating of frost inside it. But the location is awesome and close to many great attractions in New Orleans including the casino. I would stay there again despite the few downfalls.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

가족 여행
별로예요: 직원 및 서비스
I arrived at 3pm to check in and was told there isn’t a room available yet and check in is at 4pm. So I waited around until 4pm and went back to a very rude CSR that told me “did you receive a phone call saying your room was ready”. I said no but you told me check in was at 4pm and so I’m here at 4. They then told me there still isn’t a room available and I would get a call when it was ready. I had somewhere to be and needed to get checked in to be ready to go. Ended up being late to where I was going. There wasn’t hot water in the shower and beds were uncomfortable. You’d think for 800 a night there would be a better level of customer service. I wouldn’t recommend staying here to anyone.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are very clean and spacious!
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Tera

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Never knew the hotel and casino was separate. And the shower smelled like mold/mildew. Needs a deep cleaning.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were issues with the elevator during our stay. At times only one elevator was working and we were on the 18th floor. This was inconvenient.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Michelle

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

4/10 - 별로예요

ashley

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 7월에 1박 숙박함

4/10 - 별로예요

neli

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함