숙박 시설 내 편의 시설/서비스

호텔 투넬 뉴올리언스, 어 트리뷰트 포트폴리오 호텔 바이 메리어트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 538개" "
평점 8 - 좋아요. 1000개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 111개" "
평점 4 - 별로예요. 1000개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 44개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

seunghwan

2023년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 3월 22일
Thanks for the fantastic rating, seunghwan!It's outstanding we could exceed your expectations during your stay at Hotel Indigo New Orleans Garden District. We're all looking forward to your next stay with us.

8/10 - 좋아요

GISANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
저극투천할 숙소
교통이 편하고 굉장히 조용한 지역이어서 안전하고 좋았습니다. 아침식사의 메뉴가 제한적이어서 조금 아쉬웠음.
2018년 12월에 6박 숙박함

10/10 - 훌륭해요

Sterling 님, Ponchatoula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property has a fantastic location, with steps away from street car with walkable fine dining just minutes away. The staff and hospitality was marvelous.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Sterling, it is always delightful to read about delightful experiences at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're glad you found our location convenient and easily accessible to fine dining and transport. Thanks for highlighting our hospitable team members. Please consider visiting us again so we can continue to exceed your expectations.

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The valet parking was great. We did not like low stock on linens and toilet paper in the room.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Kimberly, it's fantastic to know that you found the valet service at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, impressive. However, we're disappointed to learn about the shortcoming related to room amenities. Please know, your feedback is crucial for rectifying such matters, and we assure to better our services in the future. We sincerely hope you'll consider staying with us again.

10/10 - 훌륭해요

Tanika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Hotel
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Tanika, it's wonderful to see your kind words for Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're thrilled you found our establishment beautiful! We're looking forward to welcoming you back on your next trip to New Orleans.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel room was very nice and spacious. Area was nice for the most part. Quick drive to the French Quarter.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Kevin, it's uplifting to hear about your enjoyable experience at the Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're glad that the ample room space and convenient location added delight to your stay. Our close proximity to the vibrant French Quarter makes us a popular choice among guests. We're looking forward to hosting you again in the future.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Catherine, thank you for your high rating on Expedia. It's a delight to know that your experience at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel was satisfactory. We strive to offer a memorable stay to all our valued guests and it's heartening when our efforts are recognized. We're eager to welcome you back in the near future.

10/10 - 훌륭해요

Babacar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything!
2024년 2월에 2박 숙박함
답변 제공: Ayman 님, 2024년 2월 22일
Dear Guest, I want to personally thank you for taking the time to let us know how we did.Ayman Diab,General Manager

10/10 - 훌륭해요

Tricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with convenience to transit. Rooms are a great size and stylish and updated. We really enjoyed sitting out on the patio!
2024년 1월에 3박 숙박함
답변 제공: Ayman 님, 2024년 2월 4일
Dear Guest, We appreciate your feedback, and we thank you for staying with us.Happy Mardi Gras!Ayman (GM)

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was very friendly. My room was large and very comfortable. And whoever designed the upgrades for the hotel, which is currently under minor construction, did an amazing job.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Lynda, we are thrilled to hear that you had a pleasant stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. The fantastic experience you had with our personable team members and the comfort of our spacious rooms contributes greatly to our mission to provide top-notch guest experiences. Furthermore, we are glad you appreciated the renovation efforts we are undertaking to enhance our property. Your delightful feedback gives our team great motivation. We look forward to welcoming you back in the near future.

8/10 - 좋아요

Michael

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Michael, thank you for taking the time to rate your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're pleased to know you had a good experience with us. We hope to see you again soon for an even more enjoyable stay.

6/10 - 괜찮아요

Amy Elizabeth 님, Tarrytown

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and attentive. Shower door was not installed properly, so water would get all over the bathroom while showering. Not only was there no water bottles in the room, they did not even sell them in the lobby! All ice machines were not working except for one. Only one of the two elevators worked. Finally, no self parking was available, so I had to pay for valet everyday!
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Amy, it's pleasing to know our friendly and attentive team members met your expectations. We regret to hear about the inconvenience caused by the bathroom and other facilities in the hotel. Your feedback is valuable to us as it helps us improve these features for our guests. Be assured, we're continuously reviewing our amenities to ensure better experiences in the future. Thank you for sharing your perspective.

4/10 - 별로예요

Corinne

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
We appreciate the feedback, Corinne.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Zachary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Zachary, thank you for your high rating of Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're thrilled you had a fantastic experience and look forward to welcoming you back in the future. Safe travels until then!

10/10 - 훌륭해요

Tanita 님, Little Rock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Tanita, thank you for your exceptional rating of Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're glad to know that your experience with us was enjoyable and we look forward to welcoming you back in the future.

8/10 - 좋아요

Ken 님, Nashville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good property and staff, but renovation left only one working elevator.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Ken, it's uplifting to know you appreciated the team members and premises at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We genuinely appreciate your patience with the current improvements and regret any inconvenience you faced regarding the elevator. We hope you'll give us another chance to provide an even more exceptional stay in the near future.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Go get you a room!!!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Robert, thanks for the lively endorsement of Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel! We're thrilled that you enjoyed your stay. Do come back and visit us again soon.

6/10 - 괜찮아요

Amanda

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Amanda, thank you for taking the time to rate your recent stay at our hotel. We're dedicated to offering an exceptional experience for our guests, so if you have any additional insights or suggestions that could have made your visit more enjoyable, please feel free to share. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Richard

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Richard, we appreciate you taking the time to rate Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel so highly on Hotels.com. We strive to provide an exceptional experience for all our guests and are delighted to have met your expectations. We're eagerly looking forward to your next visit for another memorable stay.

8/10 - 좋아요

Patty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Thank you for sharing your thoughts with us, Patty!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. Thank you and have a lovely day!

10/10 - 훌륭해요

Carsten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Centralt hotel
Lækkert hotel centralt beliggende for transport til French Quater. Sporvogn lige uden for døren. Hotellet under ombygning, men værelse super. Restaurant lukket, men morgenmadsservering upåklagelig
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Carsten, det er givende at læse din positive feedback om Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. Vi er glade for at høre, at du fandt vores beliggenhed praktisk og værdsatte kvaliteten af dit værelse. Selvom visse faciliteter bliver opdateret, er det dejligt at vide, at du fandt vores morgenmadsservice fejlfri. Vi håber, at du vender tilbage for at opleve vores fulde service, når renoveringen er afsluttet. Pas på!

6/10 - 괜찮아요

Edgar

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This will be a nice hotel once the renovation is completed but we should have been told that the hotel was in the middle of this project before we booked. The room was nice and clean, staff members were very pleasant and responsive, and the small restaurant and bar was nice. But the lobby and outdoor seating shown on the website were not available. And sharing the one tiny elevator with construction teams and materials all day was a problem. The hotel should place a note on the website indicating the renovation.
답변 제공: Customer Service 님, 2023년 12월 17일
Edgar, your feedback regarding your recent stay is greatly appreciated. It's gratifying to note your compliments about our clean rooms and outstanding team members who demonstrated high-quality service. We're also pleased that you enjoyed our on-site eatery.We understand your concerns about the ongoing renovations and apologize for any inconveniences brought about by the shared use of the elevator. We take such comments seriously and strive to communicate construction activities upfront to our guests, though it appears this may not have happened in your case. Your point about website updates is well-received.Trust that our focus is on creating a more seamless, comfortable experience for each visitor. We hope for the opportunity to serve you post-renovation and show you our enhanced accommodation.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We're all looking forward to your next stay with us.

6/10 - 괜찮아요

Steve

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place is in the middle of a major renovation. I feel like they should have closed for awhile. No bar, one elevator, horrible fumes. Guys working on Sunday. The place WILL be great, But I guess they really needed the cash flow and couldn't afford to close.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Steve, it's clear from your comments that the ongoing renovation impacted your experience. Please accept our apologies for any discomfort due to the construction works and any inconvenience it caused, such as the unavailability of services. We want you to know that these renovations are designed to improve the entire guest experience. We appreciate your understanding and patience during this time and expect to serve you even better in the future. Your feedback is much appreciated and will assist us in making the transition as smooth as possible for our guests.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Although they were undergoing construction the property was superb. The staff was very kind and helpful. The rooms were unique and newly renovated. I was very pleased with my experience.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Ryan, it's delightful to hear about your sparkling experience at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. Our team members strive to provide exemplary service, and it seems they've hit their mark with you. We're also glad you appreciated our distinctive, recently revamped rooms. We hope you'll visit us again, so we can create even more memorable experiences for you!

10/10 - 훌륭해요

Mariah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend at the Tonnelle
All staff members were very kind my newly renovated room was beautiful. Valet wasn’t expensive. Great shower pressure . Water got really hot. The AC worked great. Room looked like it hadn’t even been slept in before. It still smelled like fresh paint so I did spray some air freshener to make it smell a little more cozy. Renovation is still going on in the lobby and the elevators, but everything else was really nice. The decor in the room is so pretty. There are beautiful paintings a full body mirror chaise lounges at the end of the bed the bathroom is huge. The toilet is separated by a wall so if your two children need to both use the restroom the child using the toilet will have privacy while the other child is brushing their teeth or showering. The lamps were modern. One was a floor lamp, one was on the nightstand, and the other was on the desk. I believe the tv was at least a 65 inch. I was hoping for a few more channels, but that was the only disappointment. I didn’t eat at the hotel, so I am not sure how the food is .Be careful when booking with a 3rd party site. My room was paid for already, but the card the used for incidentals got charged again for the room. I explained my discrepancy at the front desk, and it was fixed in minutes . My daughter said it was the nicest hotel she’s ever stayed in.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Mariah, thank you for such a detailed review of your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We are thrilled to hear that you admired the room's decor, found the layout convenient, and appreciated the modern amenities. We also love hearing that our team members demonstrated thoughtful kindness. Regarding the lobby and elevator renovations, we assure you it's part of our ongoing commitment to improve our guest experience. We also appreciate your patience with the TV channels and the payment confusion, but we're glad to hear that our front desk was able to resolve your concern promptly. Your feedback is very valuable to us and we're delighted that your daughter enjoyed her stay immensely. We hope to welcome you back in the near future.

4/10 - 별로예요

Josephine

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had no idea that the hotel was undergoing refurbishment and/or that some rooms had already been refurbished which we heard from other residents had serious issues anyway. Ours definitely had not been refurbished. The state of the bed headboard was hidden at first by the pillows and we were quite shocked when we saw it. The housekeeping was poor, had to ask three times one day for the bed to be made, some incorrect coffee pods given (they were for a different coffee making system) and the only way we could get water into the coffee machine was by squashing a paper cup to provide a kind of spout. Pouring from a glass resulted in 'water everywhere'. The rug was not cleaned once during the whole week. The door to the bathroom was so bad that I was unable to to get out of there one time and an engineer had to be called, thank goodness my husband was with me. The TV only worked on a couple of channels, someone came and told us it was caused by the storm and he would come come and adjust it. He never came back. Various food items were unavailable on both the breakfast and the one time that we ate in the evening. Toast was always cold. Despite the apology for there only being one lift, it was frustrating trying to share it with workers who were moving large items and making it unavailable. The breakfast servers were really lovely and very helpful. Lady at Reception was cold and indifferent and more interested in her phone than the residents.
2023년 11월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Josephine, we genuinely appreciate your thorough feedback. The constructive criticism you've provided regarding the state of your room, including the headboard and housekeeping standards, is significant for us to understand where improvements might be needed. We're sorry that issues you had with the coffee-making facility and bathroom door affected your experience, along with the TV service during a storm.While we're glad to hear the breakfast team were warm and helpful, we're sorry to hear about your frustrations with lift availability due to ongoing refurbishments. We're also sorry that the shortage in food variety and an encounter with a less welcoming colleague at the reception desk marred your stay. Your feedback will be taken into consideration as we strive to continuously improve our guest experience. Thank you for allowing us the opportunity to serve you.

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
Under renovation Dirty Only one elevator Should avoid until done and then reevaluate
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Peter, we're genuinely sorry to hear about your experience. It appears renovation efforts have affected your stay and there were cleanliness concerns, which is regrettable. We're addressing your comments about the elevator promptly as well. Once the renovation is complete, we hope to deliver a more gratifying experience which meets your expectations better. Your feedback is vital and appreciated.

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horror show in NOLA
Hotel is under much needed Reno. Only one elevator working sharing with the garbage, the workers, the cleaning staff. No one got any instructions right. No safe in room, no regular coffee either. Would NRVER had stayed here if knew it was being renovated. Too far from downtown and very busy with homeless. Overall 1 star is too much!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Peter, we regret to read that you didn't have a pleasing experience. We understand that the renovation and the elevator availability proved to be inconvenient for you. It appears that the on-site amenities and communication could have been improved. We appreciate your comments as we aim to provide an elevated guest experience. We also acknowledge your note about our location and the surrounding area, and we try to be transparent about these elements so guests can make an informed decision. We hope to have the opportunity to better serve you in the future after our renovations are completed.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Never have I had to wait for and miss elevator because only one working and workers on renovation had to ride together up and down all day with materials. Should be a designated elevator for workers and one open for guests.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
Michael, we're sorry to hear about your experience with the elevators during your stay. We understand that the situation may have caused some inconveniences. We typically organize our renovations to minimize the impact on guests but it seems this wasn't fully achieved during your visit. We'll strive for a better coordination in the future and we appreciate your understanding. We hope to have the opportunity to provide a better experience for you in the future.

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Stayed on the top floor, 922. Had recently been remodeled and was very nice. The entire hotel was being renovated so only 1 elevator was operational and workers were busy. Based on the circumstances I was pleased.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Stephen, it's heartening to know that you appreciated the recent remodeling of your room at Hotel Tonnelle New Orleans. We're currently working hard to enhance all areas of our hotel and apologise that only one elevator was working during your stay. Your understanding under these circumstances is greatly appreciated. We hope to welcome you back once our renovations are complete to fully experience our enhancements.

2/10 - 너무 별로예요

Shena

연인과의 여행
Horrible
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Shena, it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs work
They only had one elevator working and that one was small, slow and clearly going trough some renovation. Lobby was decent after seemingly going through some renovation but upstairs rooms were awful. Disintegrating headboards, broken faucet, shower door…cleaning people never showed up one day yet had there carts in the hallway ALL day. Decent location though and seemed safe.
2023년 10월에 2박 숙박함
답변 제공: Ayman 님, 2023년 11월 2일
Dear Guest, we apologize for any inconvenience you have encountered during your stay, but we currently are going through remodeling, and we should be done by end of year.

2/10 - 너무 별로예요

Deidre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2023년 10월 23일
Deidre, it's unfortunate that your stay didn't meet your expectations. Feedback, whether positive or negative, is essential for improving our services. We hope that the opportunity to better serve you will arise in the future.

10/10 - 훌륭해요

Jeff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Steel woods show
Great neighborhood trolley in front of hotel easy walking to restaurants quiet would recommend that area
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Jeff, thank you for sharing your experience with us. It brings joy knowing the strategic location of Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel made your visit easy and enjoyable. We're pleased you had the opportunity to explore the neighborhood and its dining options. We appreciate your recommendation and looking forward to welcoming you back!

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is going to be a great property when the renovations are done. Even with construction it's very nice.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Mary, it's heartening to know that you see potential in Hotel Tonnelle New Orleans, even amidst ongoing renovations. We appreciate your understanding and your recognition of our efforts to improve. Be assured, it will be an even more amazing experience once the enhancement work is complete. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

JOVONNA

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 15일
We appreciate the feedback, Jovonna.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

ROBIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a property in transition. They are managing the renovations well and we were not bothered. The rooms & bathrooms were spacious and well appointed. We had a really nice view from our 7th floor windows. The bar & restaurant are limited but we had a tasty dinner and hearty breakfast. Staff was friendly & helpful. Would recommend, a great value.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Robin, thank you for choosing Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel and recommending us. We're thrilled you appreciated your spacious room, the spectacular view from your window, along with the worthwhile dining experiences. It's also lovely to hear that our team members served you well and made your stay enjoyable. We are enthusiastic about our ongoing upgrades and improvements and are glad it did not inconvenience you. Please join us again in the future to see all the enhancements we are making!

10/10 - 훌륭해요

Jennifer 님, BATON ROUGE

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thank you for sharing, Jennifer!At Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

sierra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for the hospitality
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 3일
Sierra, it's delightful to hear that you appreciated the hospitality at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We always strive to provide a warm and welcoming experience for our guests. We eagerly anticipate your next visit.

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and spacious. Would recommend!
2023년 9월에 1박 숙박함
답변 제공: Ayman 님, 2023년 10월 4일
Dear Valued Guet, We are very pleased that you enjoyed your stay with us and we hope to see you again.

10/10 - 훌륭해요

sonyetta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Sonyetta, thank you for taking the time to leave us a rating. We're delighted that your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, met your expectations. We look forward to your return in the near future.

10/10 - 훌륭해요

Shantora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Shantora, it's delightful to know you had an outstanding experience at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. Your excellent rating speaks volumes and we're sincerely grateful. We eagerly look forward to your next visit.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Ayman 님, 2023년 10월 2일
Dear Valued Guest, My name is Ayman Diab, the GM for Hotel Tonnelle,I recognize your time is valuable and appreciate the feedback you have provided.I have shared your feedback with our team, and we thank you for the survey.The Hotel Tonnelle formally known as Hotel Indigo was just converted into a Marriott Tribute family member in mid-April, and we are going through lots of changes, plus we are going into remodeling starting October 9th, 2023. To be fully completed by Feb 2024.The reason why one of the elevators was down during your stay as well, is due to its being rehauled as part of the renovation, both of them will be done to make sure we are up top Marriott standard.Lots of new changes will be commencing, plus we will have a new restaurant with a new menu.We will still be in operations, during the remodeling as well.I hope you choose to stay with us again, whenever your travels bring you back to the area, and welcome to New Orleans.Sincerely,Ayman DiabGeneral Manager

10/10 - 훌륭해요

Penny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, bed was comfortable. I would stay here again.
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Thanks for the lovely review, Penny!It's wonderful you had such a fantastic stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. We look forward to hosting you again soon for another amazing experience!Thank you again for sharing your feedback!

6/10 - 괜찮아요

Babandeep

Elevator was broken. My room was on 4th floor and staff didn’t offer to help with the luggage.
2023년 9월에 3박 숙박함
답변 제공: Ayman 님, 2023년 9월 30일
Dear Guest, We apologize for any inconvenience this issue has caused you, but our team was helping everyone that we can assist and sorry we did not get to you.We did our best due the circumstance we had faced all day long with the elevator, even our GM was stuck in the elevator for over had an hour that day.

10/10 - 훌륭해요

Debbie

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Debbie, it's great to hear that your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, was satisfying. We're pleased to have met your expectations and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 편의 시설/서비스
Street parking
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 25일
Michael, thank you for sharing this succinct observation. At Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, we understand the importance of accessible parking for our guests. We hope your overall stay was enjoyable and we look forward to welcoming you back soon.

8/10 - 좋아요

douglas 님, washington

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 24일
Thank you for the 4-star rating, Douglas!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. Thank you again for sharing!

2/10 - 너무 별로예요

Darren

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ll never stay at this dump ever again.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 23일
We appreciate the feedback, Darren.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.