This was the worst experience involving customer service, travel, and hotels.com that I have ever experienced in my life.
Unfortunately for me and my pregnant girlfriend we needed to book a hotel room one night and MISTAKENLY chose hotel.com and the Midtown Hotel in New Orleans, LA.
After paying $187.62 for two nights through hotel.com we arrived at the hotel and attempted to check in. The front desk woman from the start acted like having to check us in was the most inconvenient thing she could possibly be asked to do. From the moment we stepped foot in the door I could feel that we had made a mistake. We did not feel welcome and as it turns out we werent.
The first excuse we were given on why we could not check in was that I did not have my ID. We had been burglarized the day before and my wallet was stolen. Nowhere on my reservation or any email I received stated that a physical copy of my drivers license was needed.
We were informed that if we paid another $75 that we could transfer the name of the booking into my girlfriends name (who had her ID) and that we could proceed.
After paying the money and trying to check in again we were informed we needed a physical copy of the card we used to pay. Since we didn't have it we were RUDELY RUDELY RUDELY turned away again. No refund.
Since we spent our last $250.00 for nothing we were now broke and spent the night on the disgusting steeets of New Orleans. We were in a horrible, scary area and my girlfriend wept all night.