스위트 (Fiddle) | 이탈리아 프레떼 시트, 고급 침구, 필로우탑 침대, 미니바
예약 가능 여부 확인

킴튼 호텔 폰터노, IHG 호텔 여행 후기

4 out of 5
킴튼 호텔 폰터노, IHG 호텔
501 Tchoupitoulas St, New Orleans, LA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 558개 이용 후기 중 416개" "
평점 8 - 좋아요. 558개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 558개 이용 후기 중 30개" "
평점 4 - 별로예요. 558개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 558개 이용 후기 중 12개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Dezirae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close enough to venture to the chaos of bourbon street but far enough to get some sleep. I loved my stay here!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Christina Leonard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the comfortable, beautiful, jazzy decor. I also enjoyed the live music at various points of my stay. Most of all, the service was excellent! I even received a text from Marvin, the staff who checked me in, asking how my room was. The waiters and waitresses were also superb!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Phyllis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Hotel super nice!
2024년 4월에 2박 숙박함
답변 제공: Marvin 님, 2024년 4월 19일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 - 훌륭해요

Lora

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very kind and welcoming. Eager to assist for any needs.
2024년 4월에 3박 숙박함
답변 제공: Marvin 님, 2024년 4월 19일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 - 훌륭해요

Emmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Marvin 님, 2024년 4월 6일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Alyssa

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jezebel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a beautiful building, the staff is amazing and so nice and helpful, and the restaurants are amazing!!
2024년 3월에 4박 숙박함
답변 제공: Raye Ross 님, 2024년 4월 1일
Hi Jezebel,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Marina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location! Staff was incredibly friendly and helpful. The rooms were nice. The coffee in the downstairs lobby is phenomenal!
2024년 3월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 30일
Hi Marina,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Norah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel and staff. Stay here every time I travel to New Orleans. Easy walk to French Quarter. Close to shopping and great restaurants
2024년 3월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 30일
Hi Norah,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

6/10 - 괜찮아요

Liane

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good location, friendly helpful staff, lovely restaurant/bar/common area. But the room was badly lit, furniture banged up, AC and bathroom ventilation didn’t work properly, no complimentary toiletries, floor of shower stall was not clean.
2024년 3월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 30일
Hi Liane,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 - 괜찮아요

Emily

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 30일
Hi Emily,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 - 괜찮아요

Sherlene

Hotel is ok
2024년 3월에 1박 숙박함
답변 제공: Alex B 님, 2024년 3월 27일
Hello Sherlene,Thank you for taking the time to provide your honest feedback. I apologize that you did not have a much better stay. We hope that you would give us a chance again the next time that your travels bring you to the crescent city for you to have a truly wonderful stay. Thank you for choosing to stay with us and we hope you have a great day.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Historic hotel perfectly located by Mississippi, French Quarter, and street car line. .
2024년 3월에 3박 숙박함
답변 제공: Marvin 님, 2024년 3월 26일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Peipei

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 3월에 1박 숙박함
답변 제공: Marvin 님, 2024년 3월 26일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Melinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was beautiful, the staff were very attentive and kind.
2024년 3월에 3박 숙박함
답변 제공: Marvin 님, 2024년 3월 26일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

MYRLANDE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Marvin 님, 2024년 3월 26일
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Alexis 님, los angeles

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice and clean!
2024년 2월에 1박 숙박함
답변 제공: Alex B. 님, 2024년 3월 21일
Hello Alexis,Thank you for your amazing feedback! We would love to have you back anytime!

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff here are so super helpful and really made my stay special
2024년 2월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Marie, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Karen R

출장 여행
Really careful maid service. Thank you!
2024년 2월에 2박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Karen, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Destiny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very great stay. Welcoming atmosphere and clean.
2024년 2월에 2박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Destiny,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Amy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, wonderful/friendly staff, comfortable rooms. Every request we made was accommodated, and the location was amazing for Mardi Gras. We will return.
2024년 2월에 4박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Amy, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Edward , Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was updated but still had the charm of historic New Orleans. The restaurant food was excellent. Definitely will return.
2024년 2월에 3박 숙박함
답변 제공: Raye Ross 님, 2024년 3월 9일
Hi Cassandra, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Chad

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 2월에 1박 숙박함
답변 제공: Alex B. 님, 2024년 2월 8일
Hi Chad,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 - 훌륭해요

Sandra

Everyone at the desk and the concierge staff were helpful above and beyond—when I had trouble finding my room with so much luggage in the cart, when I lost my phone, and in general.
2024년 1월에 2박 숙박함
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed this place and will come back again. I feel the staff was prompt and reliable. I really loved all three places peacock, king, and gospel coffee. I bought coffee apparel there! Enjoyed Ivan’s management support of my apparel. I also enjoyed the front desk chat with Aaliyah. I felt comforted with our ongoing chats and keeping me in the loop on what to do while I’m here and providing hotel service when needed. It felt like so had her service all to my own when I’m sure she had multiple folks she needed to support. A southern hospitality remote service was much needed. :)
2024년 1월에 4박 숙박함
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this hotel. Stylish and a great location, not too close to the party streets, but close enough to walk. There are also two wonderful restaurants. We would stay here again.
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 - 훌륭해요

Julia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from the location to the staff was absolutely amazing! They went above and beyond to make my husband’s birthday trip special. There was a little hiccup with a fire evacuation, and they did their best to make sure all of the guests were safe, informed, and comfortable. They even comped a breakfast for the inconvenience even though it wasn’t their fault. Thank you!!
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 - 훌륭해요

Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish, they had a coffee machine in the room, specially for those of us leaving supper early, I prefer that to the snacks. Besides that everything else was great. Is an incredible place to adventure out of.
2024년 1월에 5박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Alexander,Thank you for your feedback. We are glad that you enjoyed our location and you got out to adventure while you were with us. We apologize that we do not have any coffee makers in the room. We will pass this information on the our leadership team to see what solutions there could be. Thank you again for your feedback and we hope you have safe travels and a good year!

10/10 - 훌륭해요

JORDAN

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OUTSTANDING STAY
Amazing stay the staff was very nice and took very good care of us
2024년 1월에 4박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello JordanI am very glad to hear that you had an amazing experience with us and an outstanding stay! We greatly appreciate your feedback and we would love to have you stay with us again! I hope that you have an amazing day!

10/10 - 훌륭해요

latisha

A great stay
Everyone was so welcoming and accommodating. Will definitely stay here again!
2024년 1월에 1박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Latisha,Thank you very much for your review! We appreciate the feedback and are very glad that you enjoyed your stay and we would love to have you back with us again!

8/10 - 좋아요

Yoko

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Staff members are so friendly!
2024년 1월에 2박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Yoko,Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

2/10 - 너무 별로예요

Edgardo

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
My family and I spent New Years at the Fontenot and had high expectations since it was a Kimpton ran hotel. From the start things went down hill for us. We arrived at 5pm after a 7 hour drive and room wasn’t ready yet. No problem, we would get drinks and food at their restaurant, which is really good. Once room was ready, we had to take the bags ourselves no bellboy service was available. Elevators take forever here. We arrived at the room and at first it seemed clean but found an opened bottle of Jameson inside the closet, I don’t know what disgust me more the opened bottle or that it was Jameson cheap liquor. No biggie I told my wife, I’ll just chuck it in the trash. Here’s where things are horrible. Next morning no one took out the trash, housekeeping did our beds but didn’t take out the trash. No problem, then my wife noticed there was just little toilet paper left, three women in my family do the math. So I called and requested some to please be sent up. Went out on the town came back and nothing. Told my wife let’s just go buy some. Next morning trash was still there and we had no towels. Called for towels 3 times until they brought them up after I had dried myself with the little towels, we had dinner reservations and we were in a hurry. There is no room service only in the mornings. The room was ok, the bathroom outdated and the Tv was falling from the bracket mount, couldn’t even move it or it would fall off. The hotel has a nice restaurants and bar. Great location.
2023년 12월에 3박 숙박함
답변 제공: Alex B. 님, 2024년 1월 10일
Hello Mr. Edgardo, I am very sorry for your experience here at Kimpton Hotel Fontenot. That is well below the standards of our hotel and the Kimpton standard. We deeply apologize for the delay in receiving your items as well as the missed points of service for our housekeeping team. We will make sure that this information is passed along to our team to make sure that we implement processes in place to stop these incidents from happening again in the future. We apologize about the inconvenience and we will make sure to improve on these processes so that they do not happen again.

10/10 - 훌륭해요

Gabriel

2024년 1월에 3박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello GabrielThank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello StephanieThank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

8/10 - 좋아요

GRACE 님, Arlington

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was very nice and well-located. I would have really enjoyed my stay had I not been woken up at 4am by a fire alarm that was a false alarm. When we got downstairs, there was one person trying to figure things out. She ignored the guests, and there was someone else actually being a little rude about answering questions. They did not give any answers about why the alarm went off and how they were sure it was safe to go back to sleep. There was no apology or anything offered
2023년 12월에 3박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Grace,Thank you so much for providing your feedback. We use this feedback to help our hotel grow and achieve even higher levels of service for our guest. We apologize about the alarm and we have since troubleshoot our systems and made sure that any issue like this does not happen again. We have included trainings for our team to better handle these situations. Thank you for your feedback again and we would love to have you stay with us again and we hope you have a wonderful day.

10/10 - 훌륭해요

Narasimha Sagar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing experience at Kimpton Fontenot in NOLA. The entire place exuded modern, with its vibrant and updated decor. The room was spotless, and beds are comfortable. The on-site restaurant, lounge, and coffee shop all impressed us. The Peacock Lounge crafted some of the best cocktails we've had in a while, and the King Restaurant became our go-to for breakfast with its upscale ambiance and attentive staff.
2023년 12월에 4박 숙박함
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
A 4 star wannabe hotel but a 3 star hotel at best.
2023년 12월에 1박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hi Anonymous,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

10/10 - 훌륭해요

Jack 님, Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Marvin 님, 2024년 2월 6일
Thank you for your feedback. We are glad that you enjoyed our location and you got out to adventure while you were with us. We apologize that we do not have any coffee makers in the room. We will pass this information on the our leadership team to see what solutions there could be. Thank you again for your feedback and we hope you have safe travels and a good year!

10/10 - 훌륭해요

Joanne

2023년 12월에 4박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Joanne,Thank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

8/10 - 좋아요

Koayen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Thank you so much for your feedback! We greatly appreciate your review and would love to host you again!

10/10 - 훌륭해요

Gabriel

2023년 12월에 3박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Gabriel,Thank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

10/10 - 훌륭해요

Catherine 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was an issue with the alarm system, it went off 4am which caused a bit of a scare, happened again the next day. Unfortunately there wasnt a messaging system available to advise guests that they were false alarms so that was disappointing- other than this the hotel is lovely and very well appointed. Very much enjoyed the 2 restaurants and the coffee shop in the morning. Would very much recommend,
2023년 12월에 5박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hello Catherine, Thank you so much for providing the feedback. We greatly apologize about the scare with the fire alarm. We have since troubleshoot our system to make sure that incidents like that do not occur again. We are glad that you enjoyed the restaurants and coffee shop. We would love to have you back and show you a truly flawless stay! We hope that you have safe travels and a wonderful day

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Place for the family
Absolutely no complaints- great location cause its safe, clean, and within walking distance of the WW2 museum, great restaurants, etc. Also, great service. I can't complain.
2023년 12월에 2박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Thank you Robert! We appreciate the feedback and are glad that you enjoyed your stay! Please come back at any time and we would be delighted to host you!

10/10 - 훌륭해요

Parisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful boutique property close to everything
2023년 12월에 5박 숙박함
답변 제공: Alex B. 님, 2024년 1월 30일
Hi Parisa,Thank you so much for your feedback! We are happy that you enjoyed your stay and we would love to have you back at any time!

2/10 - 너무 별로예요

Allan

가족 여행
별로예요: 직원 및 서비스
Be aware!! When you select the ‘parking’ option to prepay, it’s for bicycle parking and not for your car. This is what I was told when I contacted the hotel after checking out after a one night stay. How ridiculous!! Who rides their bikes to New Orleans? I was charged an additional $49 for one night of parking. And additional $3.50 for the minibar even though I never took anything from it. This is clearly false advertising. Make sure you confirm the specific charges before pre-paying.
답변 제공: Alex B. 님, 2023년 12월 27일
Hello Mr. Allan,We apologize about the incorrect information. I will refresh this information with the team as it seems there may be some miscommunication. We do not have a parking package for bikes. We would like to investigate this further if you would be kind enough to reach out to the hotel directly and ask for Alex. I have reviewed the reservation for you and the valet charge was removed as well as the charge for the mini bar. We apologize and will find out how this incorrect information was provided so that we can work on making sure all of our teammates are aware of how the package works and what comes with these packages. Thank you for staying with us as well and we would hope to see you again if you visit New Orleans

10/10 - 훌륭해요

Margaret

2023년 12월에 4박 숙박함
답변 제공: Alex B. 님, 2023년 12월 26일
Thank you for loving your stay with us! Glad everything was great, please come back at any time!

10/10 - 훌륭해요

Penny

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Alex B. 님, 2023년 12월 26일
Glad to hear your stay was great! We would love to have you back at any time. Safe travels and happy holidays!