2 개의 바/라운지, 루프탑 바
예약 가능 여부 확인

더 트루바두르 호텔 뉴 올리언스, 태피스트리 콜렉션 바이 힐튼 여행 후기

4 out of 5
더 트루바두르 호텔 뉴 올리언스, 태피스트리 콜렉션 바이 힐튼
1111 Gravier St, New Orleans, LA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 520개" "
평점 8 - 좋아요. 999개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 126개" "
평점 4 - 별로예요. 999개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 46개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

YONGKIL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 6박 숙박함
답변 제공: John M 님, 2018년 10월 7일
Thank you for the four star rating, we appreciate having you as our guest and hope to have you stay with us again. Best regards,

8/10 - 좋아요

Rod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and the little restaurant offered some nice entrees. The only issue we had was one of the elevators was down, so there was a lot of waiting for the other two!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jamar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 4박 숙박함

8/10 - 좋아요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Tramaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Kerrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The staff were friendly and we were able to do an early check in. The facility needed attention as there were places where paint had been chipped off and it just seemed not well maintained, like elevator floor number buttons missing. There was a wet carpet musty smell as we exited the elevator on the 16th floor. The handle to the bathroom door (pocket style) was missing, and it was obvious the door had not been cleaned since handprints were visible. The mattress was worn and thin—-not very comfortable. The room had a mini fridge with a broken handle, and there was no luggage rack. Most outlets did not work, so charging devices was inconvenient since only the bathroom and entryway outlets worked. I had opted to stay here because it was a Hilton brand hotel, but I was disappointed and would not stay again.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Antonio

좋아요: 청결 상태
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Folonda

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Madison

연인과의 여행
좋아요: 직원 및 서비스
The staff is the property’s saving grace. The rooms are lackluster, and look dingy. The walls are paper thin and you can hear every word the people in the halls and rooms around you say. There is also some sort of construction in the nearby area that commenced around 9 AM each day of our stay. Overall, the property seems a bit pricey for what it is.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kinah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place, very kind, professional staff.
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Daisy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
front desk clerk that checked us in was very rude about parking questions.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Nancy nathalie Luna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El elevador no sirve para el Piso 8 al parecer por los comentarios ya llevaba asi tiempo, la limpieza la hicieron muy inadecuada ya que no cambiaron las toallas ni rellenaron el bote de shampoo , ni de acondicionador ninde gel de ducha .. no habia jabon de manos y tampoco surtieron el papel de baño .. tuve que llamar 2 veces a la recepcion para que me llevaran papel de baño y gel de ducha, las sabanas y colcha de cama tampoco las cambiaron durante mi estancia….. en restaurante fui a pedir algo del Menu para la Comida y de todo el Menu de comida solo habia 1 platillo ….cuando hice me Reservacion mencionaba que tendria un credito para Tours Pregunte a expedia y me dijeron que lo viera directo con el Hotel y en el hotel me dijeron que lo viera con expedia por que ellos no sabian nada de ese credito se $130 usd de tours asi que su promocion fue una mentira y una trampa del hotel … el personal del hotel para nada fue amable .. es como si me estuvieran haciendo un favor… para nada fueron serviciales ni amables , creo que con esa actitud No deberia trabajar en la hoteleria… Para ser una marca de hilton quedan mucho que desear .. es mas deberian quitarle al nombre del hotel el by Hilton… es uno de los Peores hoteles que he estado .. obviamente no volveria
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

joel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Edna

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was decent. Services were great especially Joy at the front desk! Bathroom was missing hand soap but we were able to get some from front desk. I would definitely stay here again.
2024년 3월에 4박 숙박함

8/10 - 좋아요

kimberly

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

cherise

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설

8/10 - 좋아요

monique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are designed nicely, but much smaller than they appear in photos. Yet again, I don't understand why hotels have what amounts to mood lighting in bathrooms; it makes makeup a hit or miss process. Noise from the hallway was minimal, so we were able to sleep late, although there is construction across the street right now, but that is not the hotel's fault. The hotel restaurant food was quite good, but be advised hours are limited. As long as it isn't raining, you can walk to restaurants and activities. It's about a 2-block walk to Canal Street, and 5-6 blocks to Bourbon. Lots of restaurants in the area, as well as 2 Walgreens and a CVS. I saved my review about the staff for last because they were the best; some of the nicest, most pleasant and helpful people I've encountered at ANY hotel. I would stay here again just because Miss Joy is there; she is a pleasure and a treasure!

10/10 - 훌륭해요

jannet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i like the location and close to canal street.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tunisha

좋아요: 직원 및 서비스
N A
2024년 2월에 4박 숙박함

8/10 - 좋아요

Tiffany

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Pricilla

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel smells like mold. Cleaning staff needs training on how to clean not just replace toilet paper and soap. Do not walk around the neighborhood after dark. You will get mugged. They allowed a homeless person to sleep on a bench in front of the elevators one morning. That was frightening. Elevators were very VERY slow. I will not be returning, ever.
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Cynthia A

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely rude.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Glenda

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Upon arrival, the computers were all down. It was a good 45 minutes before given a room. I had booked a king double - they gave me a king single. After complaining, they changed me to a queen double. (No king doubles at this hotel, Expedia!) The floor was soaked next to the bed by the shower wall. The toilet was NASTY - when I turned my head upside down to dry my hair, I was shocked at how dirty it was under the rim. Limited dining is an understatement. And the menu listed things that weren't offered (i.e. a cup vs a bowl of gumbo - I wasn't told upon ordering, but was surprised to get a bowl... and then charged for a bowl. And, the new upstairs bar was LOUD and uncomfortable--not at all a relaxing space.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

DeAja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Workers were super nice and helpful.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Demetria

2024년 2월에 3박 숙박함

8/10 - 좋아요

Pawel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Dana

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Ariana

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is my third time booking and staying with this property…However, this time I absolutely hated it. I loved this property at first but I can honestly say this will be my last time booking for a while now. I booked a king size room city view. Couldn’t cancel the room ever due to not being able to reach anyone to cancel. Arrived at the hotel after I paid, the receptionist told me that my king room wouldn’t be available for my stay and that I’d have to take 2 queens (after I paid and all, no alert/email prior to arrival). So I settled for the queens, annoyed but I settled all to get in the Queen room and it’s filthy. Carpet all stained up, bathroom floor dirty, the whole floor were stinking when we got of the elevator, bathroom tissue holder was broken and holding on by a thread, and counter top was crack and split. The next morning we went the front desks to make them aware and the guy on the shift apologized and gave us a free night and offered to move us to BETTER after he checked the room out (his exact words)…We left for the day and came back to move into our new room. Got into the new room and there are stains everywhere, blood stains on lamp cover, mold in the sink, makeup sweared in sink, cold shower, room service agreed to bring ice to the room for me when called and I waited three hour and still no ice. Valet said our car was ready in 10-15 mins but really meant 30-1hour. All around a horrible experience.

10/10 - 훌륭해요

Kristen 님, Philadelphia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was just off the beaten path but within a 30 minute walk to the French Quarter, Bourbon Street and Canal Street. Great location, wonderful staff, nice rooftop bar.
2024년 2월에 5박 숙박함

8/10 - 좋아요

HOPE

단체 여행
좋아요: 편의 시설/서비스
This property is accessible to everything.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every beautiful hotel, straight shot from canal street where they do a lot of parades for Mardi gras. Overall very clean hotel and nice staff and away from crowds
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Zijun

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Shawntel

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

monique

staff was super friendly and helpful!!!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

David

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to start…room was ready early which was great. Check in went smooth. Went to take the elevator to the 16th floor an only one elevator works for the whole building. Finally made to our floor and exit the elevator to walk into a wall of sewer gas. There was sewer water leaking from the ceiling in the hallway on to the carpet. They did finally put a bucket to catch the leak. Got into the and noticed black mold growing in the shower on the ceiling. It looked they had tried to paint over it a couple of times. It didn’t work. About 4am Saturday morning they decided to run a drain cleaner from the floor above us. The drain pipe runs in the wall next to the bed. Not how I wanted to wake up. Last but not least, Sunday morning woke up to NO hot water. Come to find out that the hot water went out for the entire building about 12 hours earlier on Saturday night. Talked to the clerk at the front desk about it. No one cared. Didn’t even get a “sorry”. I’ll be seeking some kind of refund.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Maria 님, COVINA

단체 여행
별로예요: 편의 시설/서비스
Check in was fast. The restaurant had excellent food, although the service was slow, it was still good. I only had partial housekeeping one day, and it was fair. The rooms are thin walled and I could hear the conversation of my neighbors. The roof top bar was cozy, limited wine menu though. The biggest complaint my group had, was the 15/10 on the loud VOLUME of the crappy vulgar music. It was painful to our ears, emotionally and physically. I would not stay here again.
2024년 1월에 3박 숙박함

8/10 - 좋아요

tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
beautiful property
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ANGELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we arrived, the people at the troubadour impressed us. Our valet, Jada, and front desk guy, Nathaniel (i think) #55, were kind and very helpful and conscientious of our needs. And Patrick at the restaurant, the listening room, made our evening special. The room was clean and comfortable and quite stylish too! The bathroom and shower was absolutely beautiful - i wish we could've stayed another day or two!
2024년 1월에 1박 숙박함

8/10 - 좋아요

JIAWEN

2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Cheryl 님, Chesterfield

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing Luxury about the Troubadour unless you consider Power outlets that don't work, show heads with no pressure from leak, cold shower options only, in room thermostat controls that don't work set 68 reached 75....bathroom vent fans are for aesthetic only....if you book via third parts Expedia they won't work with you for coordinated refunds they'll throw a few points towards your Hilton Honors. We had to spend time on our vacation to move rooms only to experience other issues with the in room "safe" prelocked from previous guests with no available override key....and no Hot Water at 6am-11am....its no coincidence I met two couples in hotel elevator checking out in frustration....traveler beware. First time in New Orleans and this was the only thing of concern. Day manger will say there isn't a way to issue refunds but when coordinated with Expedia she denied the availability of refund. A Will vs a way.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Lorie

가족 여행
좋아요: 직원 및 서비스
Only 1 of 3 elevators were working and no hot water - the front desk was very accommodating Hilton needs to do better
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

jeffrey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
our room was located on the 16th floor. Only 1 of 3 elevators were working so it was a hassle getting too and from your room. The hot water didnt work the entire time we were there. Cold showers the night we arrived and that morning before we left. The tv remote didnt work. Front desk never answered after trying a dozen times. The location of our room was very close to the rooftop bar and we had to listen to bass from music well past midnight so we didnt get much sleep.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Duncan

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to pretty much everything.
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

DIANA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
at check-in the employee was trying to Cough up phlegm multiple times with his McDonald's dinner on the desk. The room carpet was dirty dingy and felt gross. The furniture was all scrapped up, super bad.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Freddy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: John Price - General Manager 님, 2023년 12월 18일
Thank you!