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베스트 웨스턴 플러스 아레나 호텔 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 아레나 호텔
1324 Atlantic Avenue, Brooklyn, NY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 394개" "
평점 8 - 좋아요. 1000개 이용 후기 중 352개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 165개" "
평점 4 - 별로예요. 1000개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 53개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

KWANG JIN

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Had no idea hotel locarion is railroad aside... so couldn't get sleep well. House keeper forget replacing complementary drinks time to time.
2018년 11월에 3박 숙박함
답변 제공: Manager 님, 2018년 11월 15일
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

8/10 - 좋아요

Cristobal F.

가족 여행
좋아요: 직원 및 서비스
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Donna

I showed up at the hotel after my flight and Uber ride to find it closed! It was being turned into a shelter! No one at Expedia or Best Western thought to advise people who had booked it previously?! I was alone in NYC with nowhere to go, and it was impossible to reach a person when I tried calling. A very scary and unfortunate experience.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Rosangel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Tameka

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Aixa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 9박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and has parking right beside.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 28일
Hello Anthony,Thank you for your valuable opinion regarding our location and your insights regarding our parking. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

2/10 - 너무 별로예요

Shanei

2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Kathleen Ko

가족 여행
좋아요: 청결 상태
Shower gel and shampoo dispensers were empty. Clean enough. Comfortable beds. Small rooms. Noisy facing train, in the front.
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 24일
Hi Kathleen,I am happy that we met your needs with the guest room and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback regarding our empty dispensers are helpful, and we can benefit from your perspective on our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience and apologize for any inconvenience you encountered. I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

zixun

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower sprayer was broken and there was no shampoo nor conditioner nor body wash left. Yes, nobody filled them up. You need to get them yourself at front desk in the mid of bathing. The air dryer is really gross and my hands were almost glued to the handle. The surrounding area is super sketchy and there are a bunch of broken cars around. I can’t think of anything good of this place.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 20일
Hello zixun, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Jason

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is literally under the A train. It's deafening. Not a good night's sleep. Also, we stayed in room 508, and when we locked the bolt on the door, it got stuck. The front desk person tried with all her might to unlock it, but she couldn't get it to open. It was really scary. What if there had been an emergency? Eventually, I forced it open, but then we couldn't fully lock our door that night. I'm really disappointed. At least the service was good.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 17일
Hello Jason, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Morris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The breakfast starting time could be earlier
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 15일
Hello Morris,We appreciate that you've taken the time to share with us regarding our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - 훌륭해요

oktavianus

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
as long as we can get a parking lot, that is the best thing, especially in NY
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 13일
Hello oktavianus,Thank you for your review and comments regarding our parking. We hope to see you again in the future.

10/10 - 훌륭해요

Genai 님, Santa Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Keisha was very helpful, and the continental breakfast was fantastic!
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 13일
Hello Genai,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 12일
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Maria Monica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 2일
Hello Maria Monica,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Rodney 님, Colorado Springs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 4박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Rodney,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

MARLO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 30일
Hello MARLO,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Yjasmina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The continental breakfast was the best part. There were a lot of options and they were delicious.
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 29일
Hello Yjasmina,Thank you for being a valued guest and for providing us the feedback regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 - 괜찮아요

Andrea

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 1월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Andrea,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
was okay
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 24일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn’t definitely return.
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 23일
Hello Amber,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Pilar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Parking on site. Soap and conditioner dispensers were empty. Trash in the room. Front desk staff was very friendly. Good breakfast included. Heather is very loud.
답변 제공: Manager 님, 2023년 1월 20일
Hello Pilar,We can't thank you enough for sharing your feedback with regards to our staff and comments about our location. We hope to someday have another opportunity to host your stay.

8/10 - 좋아요

Nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfy large bed!
답변 제공: Manager 님, 2023년 1월 14일
Hello Nicola,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

Reyna

가족 여행
Que la cafetera no funcionaba y el microondas estaba muy asqueroso
답변 제공: Manager 님, 2023년 1월 7일
Hello Reyna,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
Convenient location with parking in back of the building. The staff was so friendly and very helpful. The rooms were clean and comfortable.
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 6일
Hello Jean,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our location. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast food was fine but I disliked the disposable plastic cutlery and paper plates. Eating with silverware and real dishes is a much better dining experience and better for the planet. Please make this change! Thank you
답변 제공: Manager 님, 2023년 1월 6일
Hello Miguel,We appreciate that you've taken the time to share with us regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
Parking cost $15 shower curtain had hair on it dirty stains
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 2일
Hello Stephanie,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 - 너무 별로예요

Stanislav

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not even 3 stars. We arrived late around 11 o'clock. There was a really weird person on the counter. They gave us a room with people in it already. When we brought the keys downstairs they did not even apologies for their mistake.
답변 제공: Manager 님, 2022년 12월 20일
Hello Stanislav, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Shawn

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't allow me to check in to the room because they had a room retainers fee I didn't know about
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 19일
Hello Shawn, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 - 좋아요

Hanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 7박 숙박함
답변 제공: Manager 님, 2022년 12월 16일
Hello Hanne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

D

2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 14일
Hello D,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Brian

2022년 12월에 1박 숙박함

8/10 - 좋아요

Antonio

2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2022년 12월 10일
Hello Antonio,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

Max

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Jessica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Manager 님, 2022년 12월 8일
Hello Jessica,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 4박 숙박함
답변 제공: Manager 님, 2022년 12월 6일
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Kaira 님, Brooklyn

2022년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay in Crown Heights.
2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2022년 11월 29일
Dear Guest,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 - 훌륭해요

Robin

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 26일
Hello Robin,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 - 훌륭해요

Sandra

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 20일
Hello Sandra,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Cheryl

가족 여행
좋아요: 청결 상태
Read my review.
Room too small. Had to walk sideways past the bed to enter the bathroom. Had a problem with the key. Apparently the door was double locked according to the hotel employee. He had to go to the door with us and follow some instructions (via his cell phone) in order for the door to open. My sister and I entered the room 45 minutes after we had checked in... not good at all.... Positive things: good shower, breakfast.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 15일
Hello Cheryl,Thank you for sharing your experience with us. We appreciate the input referring to our bed as well as our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Sheryl

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Weekend family trip
Check in was smooth and parking right behind the building was good. In my overall opinion any place you stay should be extremely clean and well cared for. The bathroom could have been cleaner. There were dispensers for soap and shampoo in the shower. The body wash one was not even filled and the conditioner one did not even work. Ran out of tissues. Towels were nice. Bed was nice and comfortable. The carpet in the room overall was pretty gross. Good thing I brought my slippers. The back of the door needed to be cleaned as it looked like something was thrown at it and splattered all over the back of it. In this post covid age everything should be wiped down. The location was decent as I was trying to find the closest hotel near family. One last thing…as we came in later on Friday night we entered the lobby to find an older gentleman sitting at a desk with a security hat and coat on who was fast asleep. Not very comforting to see this is who is providing security. Overall I would stay here again. Just addressing those concerns would go a long way.
2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2022년 11월 16일
Hello Sheryl, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 객실의 편안함
OK stay at a reasonable price
We stayed two nights. The king room was small but clean, and the bed was comfortable. Multiple decent breakfast food options. There was very little space outside of the room to sit and read or relax. We overheard voices and TV in the adjacent room--the walls must be thin! The immediate neighborhood is not attractive.
2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2022년 11월 14일
Hello John,It means so much to have earned your business. We appreciate the feedback regarding our bed and also our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 - 좋아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Fine, good value
답변 제공: Manager 님, 2022년 11월 7일
Hello Jeffrey,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our value. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 - 괜찮아요

Alex 님, Fanwood

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The check-in time for this property is 3pm. I was here about 4pm and they refused to let me in. The explanation - your room is not ready yet.
답변 제공: Manager 님, 2022년 11월 8일
Hello Alex, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 - 훌륭해요

Peter

2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 31일
Hello Peter,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 - 괜찮아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
convenient location
2022년 10월에 3박 숙박함
답변 제공: Manager 님, 2022년 10월 30일
Hello William,Thank you for your review and comments regarding our location. Please do come see us again.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Worst experience Don’t go there!
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 28일
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel itself was wonderful--I wish the area it was located in was not so sketchy.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 27일
Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our area. We hope you will return so that we can provide you an even superior experience.