Jae, thank you for being a guest at DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad to know you enjoyed your stay with us and that you were especially pleased with our convenient location. However, please accept our apologies for not meeting your expectations with the amount of space in your room that you receive at our other locations. Being located in a city like New York comes with some size restrictions. We hope that our luxurious linens, quality decor, and modern bathrooms still provide you with the functionality of larger rooms. Our priority is to give each guest an experience as perfect as possible; please know our front desk is always available to help make you as comfortable as possible. Thank you again for your feedback, and we hope to see you again soon. Margarita Pavlova, General Manager

Thanks for staying with us. We appreciate your feedback

Edwin, it's wonderful to hear that you had a good experience at DoubleTree by Hilton Hotel New York Times Square West. We hope to welcome you back again soon for an even more exceptional stay.

Patrick, it's disheartening to learn that certain aspects of your stay did not meet expectations. We apologize for the inconveniences you encountered with the plumbing fixtures and the reception. We assure you that your concerns have been voiced, and our team members will strive to be more vigilant in such matters. Regarding your comments about the surrounding area, it is indeed an aspect beyond our control; however, we hope that future improvement efforts can yield a more favorable experience. We appreciate your feedback and hope to serve you better in the future.

Thiago, it appears you've left a neutral rating. We're committed to enhancing the guest experience, so your feedback is incredibly valuable to us. Be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

Omer, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We're thrilled to see you had an excellent experience. We look forward to welcoming you back on your next visit.

Jennifer, we're thrilled to hear your glowing remarks about your experience at DoubleTree by Hilton Hotel New York Times Square West. It's fantastic that our prime location met your needs, and you appreciated the cleanliness and warmth of our team members. We hope to welcome you back soon for another remarkable stay.

Dagmar, thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West for your stay in the Big Apple. We're pleased to hear that our location provided you with easy access to city sights as well as public transportation. It's great to know that our facilities met your expectations as well. We look forward to welcoming you back in the future. Safe travels until then.

Perry, it's fantastic to hear you had a wonderful time at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your kind words and look forward to your next visit!

Michael, it's fantastic to hear that you had an excellent experience at the DoubleTree by Hilton Hotel New York Times Square West. We truly appreciate your high rating. We're hoping you'll choose us again on your next visit to Times Square. Best regards.

Keith, we regret to hear of your concerns about the room's upkeep. We aim to provide a comfortable environment, which includes maintaining our accommodations. While we never want a guest to be dissatisfied, your feedback is valuable and provides insight for improvements. Thank you for bringing this to our attention.

Yuji, it's noted that you have left a rating without a detailed review. Your feedback is very important, and we'd appreciate any specific information you could provide about your stay. This will immensely help us in offering improved experiences to our valuable guests like you.

Mercedes, it's pleasing to hear that you appreciated DoubleTree by Hilton Hotel New York Times Square West's clean rooms with great views and advantageous location. However, we regret the inconveniences you experienced at night and the absence of a warm, attentive welcome you should have received upon check-in. Any suggestions regarding interactions with our team members are highly appreciated, as it allows us to further improve the guest experience. We hope for another opportunity to provide an exemplary stay.

Brandon, thank you for choosing to stay at the DoubleTree by Hilton Hotel New York Times Square West. We're glad you had a wonderful experience with us and hope to see you again very soon for another exceptional visit.

Kun Wai, it's disappointing to hear about your dissatisfaction during your stay. Our aim is to ensure all our guests have access to their basic needs and a comfortable room ambiance. It's regrettable that your experience with our amenities didn't quite meet this standard. We appreciate your feedback, and please know we are taking it into consideration for future enhancement.

We appreciate the feedback, Krystal.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

Luis, it seems your stay was adequate but had some areas for improvement. We value the comments about the amenities and features you expect, such as frequent complimentary water and easy access to ice machines. It's unfortunate to hear about the missed cookie offering, it's one of our signature treats at DoubleTree. We also note your preference for lobby coffee service. We appreciate this feedback for continual improvements. We're looking forward to providing you with a flawless stay next time.

We appreciate the feedback, Susan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Dear Dianna, We are delighted to read you found DoubleTree by Hilton Hotel New York Times Square West conveniently located for your visit to the city! Providing easy access to nearby attractions is our priority, and we are thrilled you enjoyed the convenience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Guest Relations TeamDoubletree by Hilton Times Square West

Dear nicole, Thank you for your kind words and for emphasizing our exceptional location. Nestled so close to Times Square, we strive to offer our guests a convenient and memorable New York City stay, surrounded by endless activities and sights. We're looking forward to your next visit to DoubleTree by Hilton Hotel New York Times Square West for more explorations in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West

Dear Elizabeth Anali, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your breakfast being added to your reservation and our staff not acknowledging it. Thank you for bringing this to our attention; we are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Rui, Thank you for being our guest and sharing feedback. We're sorry to hear about your experience. Cleanliness is a top priority for us, and we regret any lapses you encountered. Your input is essential, and we will address this matter to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Francesca, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

Dear reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West. We hope to see you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Ivanska Lorena, We are thrilled to read you enjoyed the excellent location of DoubleTree by Hilton Hotel New York Times Square West. It's wonderful to know that our friendly staff and delicious breakfast contributed to your positive experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Ramon, Thank you for letting us know how much you enjoyed your stay. We appreciate your observations regarding our room and lobby. Our aim is to provide comfortable accommodations while maximizing space efficiency. We regret if our room did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences, and we would be delighted to welcome you back in the future. Guest Relations TeamDoubletree by Hilton Times Square West

Dear Chloe Katherine Sam Wade, We are pleased to read that your first experience of NYC at DoubleTree by Hilton Hotel New York Times Square West was really good! It's fantastic that you found our hotel nice, with helpful staff, and enjoyed the good view from your room. We appreciate your feedback and hope to welcome you back soon for another great stay!Guest Relations TeamDoubletree by Hilton Times Square West

Dear Jennifer, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you found the staff friendly, and we appreciate your feedback regarding maintenance. Your comments are valuable, and we will address them promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

Tanner, it seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

Dear Ann, We are delighted to read how much you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. We strive for excellence, so we are thrilled you appreciated our clean room and our location! Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We hope to welcome you back soon for another enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Valmiki, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Alanna, We are glad to hear you appreciated our location close to Times Square and experienced excellent hospitality. We apologize if the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance the guest experience. We hope the overall stay was enjoyable and look forward to welcoming you back in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Abigail, Thank you for evaluating your recent stay with us. We are sorry to hear about your experience with the bathroom in your room. Safety and comfort are our top priorities, and we regret any inconvenience this may have caused. We appreciate your feedback as it helps us improve our services. Regarding the location, while we strive to provide a safe environment, we understand individual preferences may vary. We hope you were still able to enjoy your time in New York City and would welcome the opportunity to host you again in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Tiffany, Thank you for returning to DoubleTree by Hilton Hotel New York Times Square West. We're thrilled you enjoyed our clean gym and encountered friendly staff. Your feedback about our restaurant options is noted, as it helps us enhance our guest experience. Your insights are invaluable, and we look forward to welcoming you back!Guest Relations TeamDoubletree by Hilton Times Square West

Dear Janaina, Thank you for leaving your rating. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Rajini, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We will definitely look into your feedback regarding your room and to ensure this is addressed appropriately. We hope to see you again soon at DoubleTree by Hilton Hotel New York Times Square West. Guest Relations TeamDoubletree by Hilton Times Square West

Dear Amanda, Thank you for sharing your rating with us. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Alistair, Thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West to visit our city and for sharing your review. We love to read that you rested well in our comfortable accommodations, amenities, and convenient location, which were perfect for your needs. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you, and we hope to see you again soon!Guest Relations TeamDoubletree by Hilton Times Square West

Dear Jacqueline, Thank you for your kind review! We are pleased to hear that you found the bed comfortable and enjoyed the great view from your room at DoubleTree by Hilton Hotel New York Times Square West. We will look into your concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit to New York. Until then, safe travels!Guest Relations TeamDoubletree by Hilton Times Square West

Dear Rasheed, Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We are so glad our location worked well for you and that you appreciated being so close to Times Square. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Achiles, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel New York Times Square West. We look forward to welcoming you back on your next visit!Guest Relations TeamDoubletree by Hilton Times Square West

Dear George, Please accept our gratitude for taking the time to review your stay at DoubleTree by Hilton Hotel New York Times Square West. We apologize for the issues you experienced in our lobby area, and we will address this adequately. Our team strives to ensure an exceptional experience for each guest. We are genuinely sorry your room did not meet your expectations. We will also reinforce our efforts to maintain a safe environment. Thank you for bringing these matters to our attention. We look forward to welcoming you back for an improved stay.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Shaienath, Thank you for your feedback. We are glad you enjoyed our prime location close to Times Square and experienced exceptional service from our staff. Your feedback about our bathroom is appreciated. We are sorry for any inconvenience you encountered. Rest assured, we will address this promptly to ensure a seamless experience for our future guests. It was a pleasure hosting your visit, and we look forward to seeing you again.Guest Relations TeamDoubletree by Hilton Times Square West

Dear IN HO, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel New York Times Square West. We look forward to your return and wish you all the best with your future travels.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Nazma, We appreciate your positive remarks about DoubleTree by Hilton Hotel New York Times Square West! It's great to hear that our convenient location and overall service met your expectations. We understand the challenges with elevators and room size, and we'll consider your feedback for improvements. Thank you for choosing to stay with us, and we hope to have the pleasure of doing so again on your next visit to the area.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Christine, Thank you for choosing our hotel for your stay. We appreciate your positive comments about our convenient location. However, we regret any inconvenience caused by the noisy air conditioning and any cleanliness issues you experienced. We continuously strive to improve our services to ensure a comfortable stay for all our guests. Your comments have been noted, and we will address them accordingly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Rasamee, Thank you for highlighting our friendly staff and the modern property at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your positive feedback and are delighted to know that our team and facilities left a favorable impression on your stay. We look forward to welcoming you back for another enjoyable experience in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dera Lexi, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Emily, We deeply regret the challenges you faced during your stay. Your feedback is concerning, and we sincerely apologize for the inconvenience caused by the check-in experience and room condition. This is not reflective of the high standards we aim to provide. Please know that we take your comments seriously and will address them internally to ensure improvements. We appreciate your patience and understanding. We value your input and hope to have the opportunity to make amends in the future.Guest Relations TeamDoubletree by Hilton Times Square West