냉장고, 전자레인지, 오븐, 쿡탑

더 가든스 소네스타 ES 스위트 뉴욕 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 577개" "
평점 8 - 좋아요. 1003개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 79개" "
평점 4 - 별로예요. 1003개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 20개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Boomin

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 14박 숙박함
답변 제공: Customer Service 님, 2023년 10월 10일
Thank you for this lovely rating, Boomin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Gardens Sonesta ES Suites New York. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

WOO JE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Elvira 님, 2019년 2월 7일
Thanks for your positive feedback! Look forward to welcoming you back in the near future!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
무례한 직원
방은 넓은편이고 주방시설 있어 편리하지만 체크인해주던 직원이 정말 무례했습니다. 리조트 요금이 하루에 25불씩 추가되는데 그정도의 값어치를 전혀하지않고. 리조트요금 관련 몇가지 질문하자 너무불쾌하게.응대했습니다. 주방도구 설거지 상태가 깨끗하지 않습니다. 미국내에서 주방포함된 비슷한 수준의 호텔에 20박 가까이.묵었는데 다른곳에 비해 수준이 많이떨어지네요
답변 제공: Julie Torres 님, 2017년 3월 29일
Gardens NYC에서 저희와 함께 해 주셔서 감사합니다.

10/10 - 훌륭해요

ricardo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for families
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Ricardo, it's fantastic to hear that The Gardens Sonesta ES Suites New York provided the ideal setting for your family. We genuinely value and appreciate your warm endorsement. Please remember us next time you need a great family-friendly location in the city. Safe travels!

10/10 - 훌륭해요

mayelin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Mayelin, we're thrilled to hear you enjoyed your stay at The Gardens Sonesta ES Suites New York and found our room offerings to your liking. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Gail 님, Paget

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for long term stay in Upper East Side! Really great staff, everyone was so accommodating no matter the issue!
2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Gail, it's delightful to hear you enjoyed your extended stay at The Gardens Sonesta ES Suites New York. We aim to provide a convenient and accommodating experience for our guests. We're particularly happy to know our team members were able to assist you throughout your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for the great rating, Lauren!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gardens Sonesta ES Suites New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Tigran

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Tigran, it's great to hear you appreciated the tranquil atmosphere at The Gardens Sonesta ES Suites New York. Silence is indeed golden, especially in the hustle-bustle city. We would love to have you back for another peaceful stay.

10/10 - 훌륭해요

Catriona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tons of space!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Catriona, we're delighted to hear you enjoyed the roomy accommodations at The Gardens Sonesta ES Suites New York. Thank you for your positive feedback. We hope to welcome you back in the future.

10/10 - 훌륭해요

Robert L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

AYSE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was satisfactory
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Ayse, it warms our hearts to hear that you found your stay at The Gardens Sonesta ES Suites New York to be satisfactory. We strive to maintain high standards so that every single guest's experience is as you have described. We hope to serve you again in the near future.

10/10 - 훌륭해요

ana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clear
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Ana, thank you for the concise review of The Gardens Sonesta ES Suites New York on Expedia. Your succinct feedback of clarity is much appreciated. We hope to see you again soon.

8/10 - 좋아요

Kay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is within easy reach of Central Park and in an area with lots of great restaurants. Quieter than the areas around the main tourist attractions but easy walking distance of museums and galleries. Had to pay $21 per day per person for a resort fee (gym that we never use)! This was disappointing. Rooms spacious, clean and well maintained. Would stay again.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Kay, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're pleased to hear that you enjoyed our prime location nestled in a quieter yet easily accessible part of the city. Regarding the resort fee, its purpose is to provide numerous amenities for a variety of guest preferences. We appreciate your complimentary notes on the room cleanliness and maintenance. Our team takes tremendous pride in ensuring our guests feel right at home. Your feedback is valued and we certainly hope to welcome you back in the near future.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Juan, it's wonderful to hear that you appreciated the prime location of The Gardens Sonesta ES Suites New York. We strive to offer a convenient and enjoyable stay for all our guests. Thank you for choosing us and hope to see you again in the future.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good value for the money. Room was clean and spacious. All suites and small kitchen. Friendly helpful staff. Nice to have reduced rates at a parking lot across the street. Would definitely stay there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Steven, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know you found our rooms to be clean and spacious, complete with a handy kitchenette. It's great to hear that our warm, accommodating team members added to the value of your stay. We're also pleased you made good use of the advantageous parking arrangements nearby. Your intention to revisit is the highest compliment we could receive. We eagerly anticipate your return.

6/10 - 괜찮아요

Bindu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great room size. Well equipped kitchenette. Friendly staff. Good fitness center. One thing that would have made it excellent would be to have the ability to cast programming from personal device to TV. The programming on TV was not worthy of watching.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Dear Bindu.Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled you enjoyed our spacious rooms, well-appointed kitchenette, friendly staff, and fitness center. We always strive to provide our guests with the best possible experience, and it's wonderful to know that we succeeded in your case.Regarding your comment about the TV system, we understand that being able to cast personal content is important to our guests, and we apologize for any inconvenience that you experienced. Please know that we have taken your suggestions seriously, and we are pleased to inform you that we will be upgrading our TV system this summer to allow you to cast your favorite movies from your phone.Once again, thank you for your feedback, and we look forward to welcoming you back in the near future and making your stay even more enjoyable.

8/10 - 좋아요

Nicolette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Excellent staff very attentive and accommodating!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Nicolette, we're thrilled to hear you had a delightful experience at The Gardens Sonesta ES Suites New York. It's great to know our team members were able to provide the attentive and accommodating service you deserved. We appreciate your kind words and look forward to welcoming you back on your next visit to the city. Safe travels!

10/10 - 훌륭해요

Josephine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and clean. And even had an entire kitchen!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Josephine, thank you for taking the time to share your experience at The Gardens Sonesta ES Suites New York. We're delighted to hear that you appreciated the large, immaculate rooms and the comprehensive kitchen area. It's heartening to know we could provide a setting that met your needs. Please come visit us again soon.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Kathleen, it's a pleasure to know your stay at The Gardens Sonesta ES Suites New York warranted a top rating! We thank you for choosing our hotel and are thrilled to have met your expectations. We eagerly anticipate your next visit.

10/10 - 훌륭해요

ana

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Ana, thank you for your succinct yet impactful review! It's wonderful to hear that The Gardens Sonesta ES Suites New York provided an excellent experience for you. We hope to have the pleasure of serving you again in the future.

8/10 - 좋아요

Paige 님, MIDDLETOWN

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Paige, thank you for choosing The Gardens Sonesta ES Suites New York and giving us a good rating. We're always here for your hospitality needs and look forward to your next stay.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Susan, we're delighted to learn that you had a fabulous experience at The Gardens Sonesta ES Suites New York! Your positive rating speaks volumes about our commitment to provide exceptional hospitality. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My favorite New York neighborhood! One of my favorite blocks. My family and I loved our stay. It felt as though we were living in New York City. Shout out to Herman! - just awesome at the front desk! Will be back.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jonathan, we are thrilled to hear that you and your family felt at home during your stay at The Gardens Sonesta ES Suites New York. It's fulfilling to know you were able to experience the vibrant city life we pride ourselves on. Thanks for your kind words about Herman, our front desk team member. We can't wait to welcome you back in the future!

10/10 - 훌륭해요

Kalinda

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Kalinda, we're thrilled to see your five-star rating of The Gardens Sonesta ES Suites New York. Our team strives to deliver a world-class experience and we're delighted that it seems we were successful during your stay. We hope to welcome you back again soon for another enjoyable stay.

10/10 - 훌륭해요

ana

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the fantastic rating, Ana!It's outstanding you had such a wonderful experience at The Gardens Sonesta ES Suites New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 - 너무 별로예요

Juliette

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff downgraded us even though we paid for a different room
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Juliette, we're genuinely sorry to hear about the experience concerning your room allocation. We place great importance on delivering the exact service that our guests pay for. Your discomfort is not representative of the high standard we typically uphold at our premise. We would greatly appreciate the opportunity to turn your experience around on your future visit.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Peter, it's fantastic to read that you had a wonderful experience at The Gardens Sonesta ES Suites New York. We truly value your feedback and look forward to welcoming you back on a future visit. Safe travels!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was ok but we will not be staying again
We stayed for 5 nights last week. The hotel was clean but is in need of updating. Rusty door hinges in the bathroom, cracked tile, and chipped bathtub. The woman at check in was pleasant but the bellhop, older gentleman with mustache, was incredibly rude and out of line. The family checking in before us was from England and not accustomed to tipping. They offered a few dollars after the bellhop rudely requested a tip and then went on to say that he expects at least $10 for taking their bags up to their room. I was shocked. The hotel is close to Central Park but not much of the other tourist areas. On our last night our son came running in at 12am after seeing a rat or mouse run by his bed. When I called the front desk their response was asking if I wanted them to come set traps. What?! They did give him another room but only after I asked for one. We were on the 5th floor and it seems unacceptable for a mouse to be in our room. It caused my other 3 children to be woken up and we had to pack and move rooms at 12 in the morning. We will not be staying at this property on our next trip.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
It's regrettable to hear that your stay didn't meet your expectations. We're truly sorry for any disturbances regarding the state of your room, and it's unfortunate that you had an encounter with a bellboy that didn't reflect our usual standards of courtesy. It's also disheartening that the location didn't fully suit your needs.We take issues of pests extremely seriously, and we have stringent measures in place to address such situations swiftly. In this case, it's unfortunate that it caused you discomfort and inconvenience. We appreciate your observations, and they provide us with the opportunity to improve.Although you may have reservations about returning, we hope you will reconsider so we may have a chance to provide you with a better experience. We're confident we can exceed your expectations next time.

8/10 - 좋아요

Ryan M

가족 여행
좋아요: 직원 및 서비스
Pre-Christmas family trip
We enjoyed the location and most of the staff were awesome, except a couple who it seemed didn't really want to be there. Beds and furniture not very comfortable and outdated. Everything you need within a short walk and easy to get around. Maintenance was quick to come.. but unfortunately had to call maintenance. Expensive, but was a peak time in NYC. Was fine for this trip but would try my luck somewhere else next time.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Ryan, thank you for spending time at The Gardens Sonesta ES Suites New York and sharing your feedback. It's delightful to hear you appreciated the location and positive interaction with our team members. We're regretful to learn that you encountered a need for our efficient maintenance service and found the accommodations less comfortable than expected. Your feedback is valuable and aids us in making continued improvements. While we're sorry to hear you're considering other venues for future trips, we hope you'll reconsider and afford us another opportunity to provide you with a more outstanding stay.

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Great location and nice property. Very nice stay.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Craig, we're delighted that your stay at The Gardens Sonesta ES Suites New York was satisfying. It's also wonderful to hear that you appreciated the helpfulness of our team members and the location of our hotel. Your kind words are appreciated, and we hope to have the pleasure of hosting you once more in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Thank you for the great rating, James!It's excellent you enjoyed your time at The Gardens Sonesta ES Suites New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Geraldine 님, voorheesville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for our plans. It was very spacious for 6 of us and the kitchen had everything we needed. Staff were very friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Geraldine, it's wonderful to learn that you found the location of The Gardens Sonesta ES Suites New York fitting perfectly with your plans. We're thrilled you enjoyed the spaciousness of our accommodations and that our fully-equipped kitchen facilities met your needs. Your compliments towards our helpful and friendly team members are greatly appreciated. We hope to see you again soon on your next voyage to New York.

10/10 - 훌륭해요

Mercedes

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the wonderful rating, Mercedes!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A pleasant, comfortable, convenient stay
The room was spacious and clean, the bed was comfortable, and the mini-kitchen was convenient for our purposes. The location was conveniently located within walking distance of Central Park and many good restaurants. The bathtub was a little run down and the shower pressure could be improved but, overall, we enjoyed our stay, will book again, and will refer friends.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Diane, we're pleased to hear that you appreciated the ample space and cleanliness of our rooms at The Gardens Sonesta ES Suites New York. It's great that the convenience of the mini-kitchen and our prime location enhanced your stay. We've taken note of your feedback about the bathroom and shower pressure. We always aim to continuously improve, so we're grateful for your insights. We look forward to welcoming you back again and truly appreciate your recommendations to friends. Thank you for choosing us!

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. Staff very helpful
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Nancy, thank you for sharing your excellent experience at The Gardens Sonesta ES Suites New York. It's truly delightful to learn that our helpful team members enhanced your stay with us. We strive to offer our guests a memorable visit. We hope to see you again soon for another great experience.

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful, professional, helpful front desk, and housekeeping. Beautiful, super well maintained, spacious suites with kitchens. My home when I'm in NYC. It's relaxing to be there. A gem!
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Alice, we're delighted to learn that The Gardens Sonesta ES Suites New York feels like your home away from home in NYC. Your words of appreciation for our diligent front desk and housekeeping team members truly warm our hearts. We are also glad you found our well-kept, roomy suites with kitchens to your liking. Assuring you of the same relaxing atmosphere during all your future stays. See you soon!

10/10 - 훌륭해요

John Merritt, Raena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was wonderful. The staff was always accommodating. They allowed us to rearrange things in the room for pur 2 week say so we could truly feel like we were home away from home.
2023년 11월에 17박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
John, we're elated to hear that your experience at The Gardens Sonesta ES Suites New York mirrored the comfort of being at home. Your acknowledgement of our accommodating team members leaves us glad. It's delightful knowing you felt fully settled in during your two-week stay. We appreciate your delightful review and can't wait to welcome you back in the future.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service. Clean quiet.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Paul, thank you for your positive feedback. It's great to know that you appreciated the excellent service at The Gardens Sonesta ES Suites New York. We always strive to offer a tranquil and spotless environment for our valued guests. We cannot wait to welcome you back in the near future. Safe travels to you!

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Christopher, thank you for your stellar rating of The Gardens Sonesta ES Suites New York. We are thrilled to learn that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Alan, thank you for choosing The Gardens Sonesta ES Suites New York. Your rating is greatly appreciated. Looking forward to welcoming you back in the future.

2/10 - 너무 별로예요

Ruslan

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and poorly kept.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Ruslan, we regret to read about your experience. Maintaining our suites to a high standard, is important to us. We're genuinely sorry if you found our hotel not up to your expectations and have taken note of your feedback for review and possible improvements.

10/10 - 훌륭해요

Stefano

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Thanks, Stefano! It's outstanding your time at The Gardens Sonesta ES Suites New York was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff terrific. Very spacious suites for NYC.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Cathy, it's wonderful to hear that you enjoyed your stay at The Gardens Sonesta ES Suites New York. Our team members work hard to provide top-notch service, and we're thrilled you found the suites to your liking. Your positive feedback is greatly appreciated. We hope to welcome you back soon for another great experience.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Thank you for sharing your perfect rating with us, Eric!It's wonderful to see how much you appreciated your time at The Gardens Sonesta ES Suites New York! We want everyone to feel right at home at The Gardens Sonesta ES Suites New York. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Nicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Nicky, it's great to hear about your positive experience at The Gardens Sonesta ES Suites New York. We delight upon your stellar rating and hope to see you back again soon for many more stellar experiences.

4/10 - 별로예요

Carlos

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 31일
Thanks for the feedback, Carlos.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly, great central location that was easily accessible by subway and overall pretty quiet for a city neighborhood. Would definitely stay here again if in NYC.
2023년 10월에 11박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Andrea, it's wonderful to hear that our team members were accommodating and you enjoyed our central location at The Gardens Sonesta ES Suites New York. Your point about the tranquility despite being in a bustling city area is greatly appreciated. We are thrilled to know that you would consider returning, and look forward to welcoming you back should you find yourself in New York City again.

8/10 - 좋아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property for families or others needing space and a flexible layout. The staff was very kind and thoughtful - doormen/baggage folks and front desk. The one bummer was that the rooms had heat only, no A/C, despite it being a warm fall day. So we had to keep windows open with the associated noise. I assume it has to do with the building heating, but the inconvenience was not appropriate given the price paid.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
David, it's wonderful that The Gardens Sonesta ES Suites New York met the needs of your family with our spacious layout and flexible room arrangements. We also appreciate that our doormen, baggage handlers, and front desk colleagues all made positive impressions during your stay. Regarding climate control, we understand that this influenced your comfort and want to assure you that our aim is to provide a relaxing environment on any given day. We appreciate your feedback and hope to welcome you back.

4/10 - 별로예요

maria

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
these property is outdated, bathroom plumbing was clogged, bathtub chipped, old rug and decaying furniture. Not good.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Maria, we regret hearing that your stay didn't meet your expectations. The concerns you've described, such as the plumbing and the condition of your room's amenities, are not reflective of the experience we aim to provide. Our team is continuously working on improving our property's condition, and your feedback is valuable in that regard. We hope you'll consider giving us another opportunity in the future to show you the standard of hospitality we aspire towards.

6/10 - 괜찮아요

Kirsti

단체 여행
좋아요: 직원 및 서비스
2023년 10월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 10월 16일
Kirsti, while it seems your stay with us was satisfactory, we always strive to exceed guest expectations. Should you choose to return, we believe we'd be able to offer an experience that better aligns with your standards. We appreciate your feedback and hope to have another opportunity to serve you.