내부

홀리데이 인 익스프레스 스태튼 아일랜드 웨스트, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 695개 이용 후기 중 221개" "
평점 8 - 좋아요. 695개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 695개 이용 후기 중 121개" "
평점 4 - 별로예요. 695개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 695개 이용 후기 중 51개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스

10/10 - 훌륭해요

Tamara

2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Oleksandr

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Have booked stay using reward night from hotels.com, came to hotel at 2 am to find out that hotel is under renovation and overbooked. Hotels.com was not able to give full amount of reservation back and hotel was not able to find room for us. Ended up sleeping with kids in the car.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Shaju

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

4/10 - 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not happy
It was not a good experience. Rooms are dirty, sheets will hair and toenails on it.
2022년 9월에 1박 숙박함
답변 제공: wz 님, 2022년 9월 26일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. I would like to start by apologizing to you for the inconveniences you faced during your stay. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location away from the hustle and bustle of NYC but yet close enough. Staff was very pleasant and accommodating.
2022년 9월에 1박 숙박함
답변 제공: wz 님, 2022년 9월 26일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Stephen

단체 여행
좋아요: 직원 및 서비스
Rugs seemed soiled. Shampoo bottles in shower were completely empty
2022년 9월에 2박 숙박함

4/10 - 별로예요

Rosa

가족 여행
별로예요: 청결 상태
When we arrived went to use the bathroom there were pee stains on the toilet hair on the floor of the bathroom. It didn’t smell clean it just looked Like they made the bed. The front desk manager charged our room. Also, When we arrived late from the wedding we went to, there was only one parking spot in the back of another hotel.
2022년 9월에 1박 숙박함
답변 제공: wz 님, 2022년 9월 12일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. We would like to start by apologizing to you for the inconveniences you faced during your stay regarding the bathroom and parking issue you face during your stay. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: wz 님, 2022년 9월 12일
Thank you for taking the time to tell us about your experience at Holiday Inn Express Staten Island West.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was ok only had 1 elevator and carpet was really dirty. Shower water pressure came out really low. Breakfast was really good though! I would only stay here for short term 1 or 2 nights if that not longer!
2022년 8월에 4박 숙박함

4/10 - 별로예요

Justin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Far to noisy.
I stayed here for two nights, I have previously had good experiences with holiday Inn hotels, so I thought it would be a safe bet. The rooms are mostly clean, the problem is the noise here. People are in and out of the hotel ALL night. The doors open and close very loudly. On the second night I finally decided to go out of my room to investigate/confront the people opening and closing the doors constantly.....only to discover it was the hotel staff. Hotel security was checking ALL of the rooms, AT 1am. We could not sleep because the STAFF was making so much noise. Its also worth mentioning that after I asked them what was going on, they did not return to my floor that night. The pervious night however they were opening and close all the doors all night long. Definitely dont stay here if you plan on sleeping.
2022년 8월에 2박 숙박함
답변 제공: wz 님, 2022년 8월 31일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our security team in order to provide a better experience in the future.

6/10 - 괜찮아요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible stay
The room was musty, the TV did not work, The Iron for clothes was dirty, No chairs or benches to sit outside. Carpet was not cleaned properly. MOST IMPORTANT, THE TUB DID NOT HAVE ANTI-SLIP FEATURES and I slipped and hit my head.
2022년 8월에 2박 숙박함
답변 제공: wz 님, 2022년 8월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 - 괜찮아요

Alicia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall bad stench to the area. Multiple ambulance arrivals to neighboring hotels. Deadbolt latch to the room interior was hanging off the screws and staff was being threatened resulting in police arrival after check in and heading up to my room. Staff was friendly and always attentive. They’re doing the best with what they have but they deserve a better work environment.
2022년 8월에 2박 숙박함
답변 제공: wz 님, 2022년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 - 괜찮아요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There's a delay in the check in time but overall a pleasant stay. The rooms were clean.
2022년 7월에 1박 숙박함
답변 제공: wz 님, 2022년 8월 16일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We would like to start by apologizing to you for the inconveniences you faced during your stay. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 - 괜찮아요

Nicholas

Meh
Average room. Sheets felt dirty. Pillows were uncomfortable.
2022년 7월에 1박 숙박함
답변 제공: wz 님, 2022년 8월 16일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: wz 님, 2022년 8월 16일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Stephanie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I hated my stay
Hated it, there were very disturbing individuals heavily smoking marihuana right in front of entrance and parking lot. The lobby looked like a correctional intake facility as weee the rooms. The breakfast offering was empty and all the juices were dispensed very hot. We were told the machine was broken.
2022년 7월에 2박 숙박함
답변 제공: wz 님, 2022년 8월 16일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 - 훌륭해요

Athanasius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
It was fabulous, we will stay there again. The staff were very professional, and helpful.
2022년 6월에 1박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We hope that you will give us the opportunity to serve you again in the future.

6/10 - 괜찮아요

louis

좋아요: 청결 상태, 객실의 편안함
Service never came in to clean room when we were out no tissues no new towels did not make bed trash can not cleaned out
2022년 6월에 2박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for taking the time to tell us about your experience at Holiday Inn Express Staten Island West. I would like to start by apologizing to you for not meeting your expectations. We will use your comments to coach our team in order to provide a better experience in the future.

10/10 - 훌륭해요

Kimberley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are great! The hotel is very clean. The only issue that I didn't like was the door to the stairs, on each end of the hallway, slams shut when people use them. For health reasons or a dislike of elevators, some people use the stairs instead, as I often do. The downside was the noise of the slamming doors. It was constant throughout the day and annoying to those in their room watching TV, reading, or sleeping. I'm surprised the hotel staff hadn't already rectified this problem.
2022년 6월에 2박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for taking your time to leave us a review. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay. The room was very clean, the staff very friendly and the breakfast was delicious
2022년 6월에 3박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Thank you for your kind words toward our hotel staffs. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Spencer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

8/10 - 좋아요

Denice

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Go out for breakfast
It was a basic hotel. Rooms were very small, for the price I expected more. Breakfast was awful.
2022년 6월에 5박 숙박함
답변 제공: wz 님, 2022년 6월 24일
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 - 별로예요

Geraldine

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not A handicap room
I reserved ak handicap room with a king size bed, we got a room with a queen size bed and it was so small that we cauld hardly move. When I went to the desk to ask about the king size bed I was told that was all they had with a roll in shower. I dont know how they can consider that a handi cap room when there is no room to move around with a wheelchair.
2022년 6월에 1박 숙박함
답변 제공: wz 님, 2022년 6월 24일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 - 너무 별로예요

Azizul

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was dirty!
2022년 6월에 1박 숙박함
답변 제공: wz 님, 2022년 6월 24일
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

8/10 - 좋아요

Patricia naria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ok for the price
2022년 5월에 1박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for taking your time to leave us an review for Holiday Inn Express Staten Island. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Nicole

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Bonnie

2022년 4월에 1박 숙박함
답변 제공: wz 님, 2022년 6월 29일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We are glad you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.

2/10 - 너무 별로예요

Maygen

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my wife stayed here for a wedding she was bitten by a bed bug the first nighttt they switched our rooms but this was unacceptable I’m still waiting for compensation a week after terrible stay the worst we have ever experienced trash
2022년 4월에 2박 숙박함

8/10 - 좋아요

Morgan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay.
2022년 4월에 1박 숙박함
답변 제공: w.z 님, 2022년 4월 7일
Thank you for taking your time sharing your feedback with us. We hope to serve you again in the future.

10/10 - 훌륭해요

Rudolph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very good
2022년 4월에 1박 숙박함
답변 제공: w.z 님, 2022년 4월 7일
Thank you for taking your time to share your experiences with us. We hope to serve you again in the future.

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: w.z 님, 2022년 4월 21일
Thank you for taking your time to share your feedback with us. We are glad you enjoy your stayed with us. We hope to serve you again in the future.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff was excellent upon check in. The rooms were clean except for the tub had some mold in the corners. It was a very busy weekend with lots of travelers so the hallways were noisy while sleeping. Our room was closest to the stairwell so we kept hearing the door slam all night long when people were going up and down the stairs.
2022년 3월에 1박 숙박함
답변 제공: w.z 님, 2022년 4월 7일
Thank you for taking your time to share your experiences with us. We will take your feedback and forward to our maintenances department so we can provide a better experiences for our guests. Please let us know next time to provide you a room that is away from the stairways. This way we can minimize the door slamming noise for you. We hope to serve you again in the future.

10/10 - 훌륭해요

Mark

Excellent staff
2022년 2월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 2월 21일
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Guest Services Front Desk

2/10 - 너무 별로예요

Steven

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property had bed bugs
2022년 1월에 1박 숙박함
답변 제공: Drew 님, 2022년 1월 28일
Hello, We would like to say that this is completely false and we had our pest control company come in to perform a full inspection and absolutely nothing was found to support this claim.

2/10 - 너무 별로예요

angela

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
When I got into my room- it was 52 degrees. The AC unit was sticking out of the wall- with no insulation and I could see outside- I stuck a towel in the crack to try and stop the draft. The thermostat on the wall was not actually operative so the unit just ran nonstop and it was clearly left on cold for hours. It took almost 2 hours for my room to reach 70 degrees and the heat seemed to never reach the bathroom. I kept the door propped open- but the bathroom never warmed up and was positively frigid. The water in the shower was lukewarm at best- in a freezing cold room. The thermostat had no shut off. So the room was either 82 degrees or in the 50s. Impossible to sleep due to inconsistent temperature control , and the constant talking in the hallway as people walked in and out at all hours of the night.
2022년 1월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 21일
Dear Angela: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. We hope that in the future should you have any issues regarding your room or your experience with us you will call down to our guest service agent to promptly address your concerns. We are so very sorry to hear of the complications of your last stay and hope that we have the chance to serve you in the future and make up for it! Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

10/10 - 훌륭해요

Michael

2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Pinky

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2022년 1월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 8일
Dear Michael Guidice: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at our location. Sincerely, Guest Services Front Desk

10/10 - 훌륭해요

Emna 님, Staten island

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2021년 12월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 8일
Dear Emna Smaoui, Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at our location! Sincerely, Guest Services Front Desk

4/10 - 별로예요

Jorge

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I reserved the room its cost “included breakfast”. I never expected that the breakfast offered was in a small table with oatmeal packs and a coffee machine. I felt cheated.
2021년 11월에 3박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 21일
Dear Jorge: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. We are working on bringing back our famous continental breakfast for your enjoyment, but for the time being we are doing our best to ensure your and our safety. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 21일
Dear James: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

10/10 - 훌륭해요

brendalee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy customer
The service at holiday inn is always outstanding. Staff friendly. Atmosphere clean and nice.
2021년 11월에 1박 숙박함
답변 제공: HIE Guest Services 님, 2022년 1월 21일
Dear Brenda: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

6/10 - 괜찮아요

Dana

2021년 10월에 2박 숙박함

10/10 - 훌륭해요

James

2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Deanna 님, Staten Island

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean
2021년 11월에 3박 숙박함

2/10 - 너무 별로예요

Susanna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The handle in the elevator is hanging on by a thread as well as the shower curtain pipe hanging and is going to fall off the wall. Room is laughably small. In general I would just say for $138, it certainly was not worth that!! Breakfast was an oatmeal packet and styro-bowl, or a yogurt and fruit. Corporate needs to send a mystery person to go there and see for themselves how atrocious this place is, and consider tearing down their brand off the building. We have stayed at many Holiday Inn Express' and have been VERY satisfied. Which is why we chose them in the first place. However we are now forewarned to ask to see the rooms and amenities before we commit. We were in NY to bury my Moms ashes with Dad, and did not need this aggravation. We do NOT recommend this particular Holiday Inn Express.
2021년 10월에 2박 숙박함

4/10 - 별로예요

Ida

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down hotel. Not well maintained. Limited parking.
2021년 10월에 5박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice and new. Clean. Staff was friendly. Area is run down, though. Parking lot was like the lunar surface.
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Bin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner was noisy all night
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ASSAULTED IN HOTEL
My boyfriend and I were physically assaulted in the elevator of the hotel. We left the hotel in a ambulance. The manager has not contacted us at all after the incident. There is suppose to be security in lobby and there was none. Hotel manager will not contact us after incident. General manager was contacted multiple times and was told by front desk staff that I will no be recieving a refunded. Now finding out area is getting terrible. Do not stay here.
2021년 10월에 2박 숙박함