외부 세부 사진

밀레니엄 호텔 브로드웨이 타임스 스퀘어 여행 후기

4 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 6492개 이용 후기 중 2306개" "
평점 8 - 좋아요. 6492개 이용 후기 중 1486개" "
평점 6 - 괜찮아요. 6492개 이용 후기 중 1081개" "
평점 4 - 별로예요. 6492개 이용 후기 중 798개" "
평점 2 - 너무 별로예요. 6492개 이용 후기 중 821개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

YOUNG SUK

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No refrigerator in ther room. I request it with charge, there's no action.
2022년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 10월 12일
Thank you for taking the time to share your feedback.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our amenities didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
엉망진창 호텔
1박에 50만원 조금 넘었습니다. 1-카페트는 더럽습니다. 2-욕실은 최악입니다 샤워 한 번 하면 욕실 바닥이 ,물 바다 입니다 3-욕실 문은 열어둘 수 없게 고정이 안 되었습니다 4-호텔 서비스 엉망입니다 볼펜 빌려달라 했더니 ,코로나 이후 제공 안 해서 없다 합니다 5-오전 10시부터 ,노크도 없이 청소 하려 문을 벌컥 벌컥 30분 간격으로 2번 열었습니다.
2022년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 10월 7일
시간을 내어 의견을 공유해 주셔서 감사합니다.실망스러운 숙박이 실망스러웠습니다. 우리는 품질을 위해 노력하고 있으므로 우리의 청결도와 우리 재산의 상태가 귀하의 기대에 미치지 못하여 유감입니다. 우리는 또한 우리의 하우스 키핑 정책과 프론트 데스크 직원이 이상적이지 않은 것을 유감스럽게 생각합니다. 앞으로 귀하의 우려 사항을 논의할 것입니다.보다 긍정적 인 경험을 위해 곧 다시 호스트하기를 바랍니다.

2/10 - 너무 별로예요

??

별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 7월에 6박 숙박함

8/10 - 좋아요

nari

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
이미 예약하신분들은 너무 걱정마세요.
워낙 오래되고 리노베이션을 안해서 많이 낡았어요. 청소를 아무리 해도 안되니 하우스키핑 하시는 분들도 대충하시는것 같아요.체크인하고 올라갔는데 화장실 바닥에 머리카락이 있어서 후기가 틀린건아니더라구요.위치도 좋고 뷰도 좋은방 주셨어요.방도 다른데 보다 훨씬 넓은편이고.뷰.거리보고 선택한거라 나쁘진않았어요.제발 리노베이션해서 카페트랑 칙칙한 커튼좀 바꿔주세요.
2022년 7월에 10박 숙박함
답변 제공: Customer Service 님, 2022년 7월 25일
시간을 내어 의견을 공유해 주셔서 감사합니다. 나리. 우리 호텔의 상태가 귀하의 기대에 미치지 못했다는 사실을 알고 실망했습니다. 이것은 우리가 열망하는 표준이 아니므로 귀하의 우려 사항을 적절한 팀 구성원과 공유할 것입니다. 곧 더 긍정적인 경험을 공유할 수 있는 기회를 주시길 바랍니다.

2/10 - 너무 별로예요

GLOENT

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 6월 13일
We appreciate the feedback, Gloent. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - 훌륭해요

Seungyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 2월 6일
Thank you for the excellent rating, Seungyun! We endeavor to go above and beyond to ensure our guests have a memorable experience here at Millennium Broadway Times Square, and your praise lets us know we're succeeding! Please feel free to share more feedback with us regarding your stay, so we can ensure your next visit is flawless as well. We look forward to hosting you again soon.

10/10 - 훌륭해요

Seungyun

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 2월 2일
Thanks for the outstanding rating, Seungyun! We're delighted your time at Millennium Broadway Times Square was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

Seungyun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 1월 31일
Thank you for the 10/10 rating, Seungyun! We're thrilled to see how much you enjoyed staying at Millennium Broadway Times Square. We look forward to hosting​ you again in the near future! Thank you again for sharing.

8/10 - 좋아요

SEIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 1월 19일
Thank you for the 4-star rating, SEIN! It's great your time at Millennium Broadway Times Square was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Thanks again for the feedback!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
위치 최적, 숙소 및 서비스는 보통
타임스퀘어 바로 옆이라 위치가 매우 좋았다. 서비스도 좋은 편이었으나, 강추라고 하기엔 부족하고 , 약추하겠다. 크게 불편한 건 없었다. 냉장고가 요청해야 주는데, 여유분이 없어서 마지막날 받았다
2021년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2021년 11월 14일
우리는 당신이 우리의 위치에 만족했다는 소식을 듣게되어 기쁩니다. 그러나 당신이 우리의 서비스와 편의 시설에 완전히 만족하지 못했다는 소식을 듣고 유감입니다. 우리는 항상 손님에게 훌륭한 서비스와 편안한 환경을 제공하는 것을 자랑스럽게 생각합니다. 따라서 귀하의 우려 사항은 앞으로 우리 팀의 적절한 구성원에게 전달될 것임을 알아주시기 바랍니다. 곧 더 긍정적인 경험을 공유할 수 있는 또 다른 기회를 제공해 주시기 바랍니다.

10/10 - 훌륭해요

Se Ra

가족 여행
2021년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 11월 11일
Thank you for the 10/10 rating, Se Ra! It's excellent you enjoyed your time at Millennium Broadway Times Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 - 괜찮아요

yeonjung

2021년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 11월 12일
We appreciate you taking the time to share your feedback. We regret that your experience with us was anything less than ideal. We look forward to sharing an even more enjoyable experience with you soon.

8/10 - 좋아요

GEUN HA

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
위치 넘버원!
타임스퀘어까지 100m...이보다 좋은 위치는 없습니다...다만 뉴욕이란 곳이 다소 오래된 건물들이기에 시설은 조금 양보하세요^^
2021년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2021년 11월 8일
피드백을 공유해 주셔서 감사합니다. 우리는 당신이 우리의 훌륭한 위치를 즐겼다는 소식을 들으니 기쁩니다. 우리는 귀하의 피드백을 진심으로 소중하게 생각하며 우리 팀의 적절한 구성원과 함께 자산 상태에 대한 귀하의 우려를 해결하여 미래를 위해 개선할 수 있도록 하겠습니다. 다음에 오시면 다시 모실 수 있기를 기대합니다. 시간을 내어 공유해 주셔서 감사합니다!

6/10 - 괜찮아요

min kyoung

가족 여행
별로예요: 청결 상태
위치는 타임스퀘어 근처라 주변 명소를 도보로 다녀올 수 있어서 좋았음. 청결 상태는 그닥 좋지 않았음
2021년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2021년 4월 26일
귀하의 의견에 감사드립니다. 우리는 손님에게 양질의 서비스와 편안함을 제공하기 위해 노력합니다. 그러나 우리와 함께 머무르는 것이 완벽하지 못한 것은 유감입니다. 우리 팀의 적절한 구성원과 함께 귀하의 문제를 해결할 것입니다. 앞으로 더 긍정적 인 경험을 나누기 위해 다시 뵙기를 바랍니다.

8/10 - 좋아요

Daniel E Turner

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
About what I expected. Great view from the room.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
LOCATION!!! We would stay here again for this reason alone. Right in Times Square with incredible views of the city. Check in was incredibly slow and rooms weren’t ready right away because of short staffing but the employees that did show up to work were wonderful & did their best to lighten the situation (one guy pulled out a bubble shooter and sprayed us all with bubbles which we thought was hilarious) The rooms were a little more run down than we would’ve liked but they were relatively clean. Unfortunately no microwave or refrigerator though which was inconvenient but housekeeping came in and made the bed and gave us new towels daily so that was nice.
2024년 3월에 3박 숙박함

8/10 - 좋아요

marcella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Older property, but clean and close to everything we needed.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Marcella, it's terrific to hear that you found the historic charm of Millennium Broadway Times Square appealing while enjoying the cleanliness, and convenient location. We're always dedicated to offering an excellent experience, so we're thrilled that you found everything you needed close by. We look forward to hosting you again soon.

8/10 - 좋아요

Gloria

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Gloria, thank you for choosing Millennium Broadway Times Square for your stay. It's wonderful to see that you had a good experience with us. Your feedback is valuable to us and we're glad you took the time to rate your stay. We hope there'll be another opportunity to welcome you back soon.

4/10 - 별로예요

William

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very bad no coffee and the cabinets they are very old I paid a lot of money for room that is no worst the money so I’m no satisfied
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
William, we're truly sorry to hear that certain aspects of your recent stay did not meet expectations. We understand how essential amenities like a coffee setup in the room are, as well as the overall quality of our furnishing. We're always evaluating our services based on feedback, and will certainly take yours into consideration. Despite your dissatisfaction, we hope to regain your trust in the future.

10/10 - 훌륭해요

Paul David 님, Muskogee

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay there every year in March. Last year, we didn't have a very good room. This year, the manager, George, who we had met last year over that room, took excellent care of us. He greeted us at the hotel and was a superb host of the Millenium. He impressed us so much by his kindness, and we are even coming back for a short trip in October. We have already booked to stay at the hotel again. We are grateful for his kind and courteous attitude toward us. He is certainly an asset to the hotel. Thank you for all the wonderful memories we get to make in NYC, and thanks for the great hotel accommodations.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Paul, Millennium Broadway Times Square is always delighted to have you as our guest. We are so glad to hear that our manager, George, surpassed your expectations and provided an exceptional experience. His dedication to service is appreciated and we're thrilled he made your stay memorable. We are excited to welcome you back in October and hope that future visits will be as enjoyable as this one. Thank you for allowing us to be a part of your New York City memories!

10/10 - 훌륭해요

Ubong

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Ubong, thank you for choosing Millennium Broadway Times Square and sharing your excellent rating. We believe the score speaks volumes about your experience and we're thrilled to have exceeded your expectations. We look forward to your next visit when your travels bring you back to the area. Safe travels until then.

10/10 - 훌륭해요

Zhilo A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just loved my hotel
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Zhilo A, we're elated to hear you had such a fantastic experience at Millennium Broadway Times Square. Our mission is to provide an exceptional stay for our guests, and we're glad we achieved that for you. Please consider coming back to visit us the next time your travels take you to New York.

10/10 - 훌륭해요

Gail 님, Billings

좋아요: 청결 상태, 직원 및 서비스
Easy access to Time Square. Staff were friendly and helpful. Rooms are old and very outdated.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Gail, it's great to see that you found the Millennium Broadway Times Square's location to be ideal and appreciated the warm hospitality of our team members. While we respect the charm of our uniquely styled rooms, we understand they may not align with everyone's taste. We appreciate your feedback and look forward to welcoming you back for your next visit to Times Square.

6/10 - 괜찮아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The bed was so hard and uncomfortable I got a horrible nights sleep. Will never stay there again for that reason alone.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Edward, we are truly sorry to hear about your recent experience involving discomfort with the bed in your room. Our aim is always to provide a relaxing environment for all of our guests. We deeply regret that your visit did not meet this standard. Your observations are important to us and they will certainly be addressed accordingly. We hope for the chance to have you as our guest again to ensure a much better experience.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and very clean.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Jim, thank you for your wonderful remarks about the Millennium Broadway Times Square! We're thrilled to hear you loved our prime location and appreciated the cleanliness of our facilities. We hope to welcome you back soon!

10/10 - 훌륭해요

Douglas E.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, Location, Location!!!
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Douglas E., thank you for highlighting the superb location of Millennium Broadway Times Square. We're delighted that this added to the enjoyment of your stay and hope to welcome you back soon!

6/10 - 괜찮아요

John 님, Barnegat

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The location was great but the condition of the hotel was not great. It is very dated and needs to be upgraded. The furniture in the room is worn and scratched. And there was a lot of noise at night.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
John, it's evident that the location was a highlight for you but you had some concerns about certain aspects like interior decor and noise levels. Please know the team is consistently looking into modernizing our amenities and addressing disturbances to ensure a peaceful environment for all our guests. Your comments will be valuable in these improvements.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room had no refrigerator or coffee maker. You could tell there was a space that had one.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
David, we appreciate your feedback. We understand you noticed an absence of certain amenities during your stay. We strive to make room features clear and accessible to our guests. Our team members are readily available to address such concerns. Thank you for bringing this to our attention, we'll take note for the future.

10/10 - 훌륭해요

Marlon 님, beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful view, highly recommend!!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Marlon, thank you so much for your wonderful review. We're thrilled to hear how much you appreciated the view at Millennium Broadway Times Square. Your recommendation means a lot to us. We look forward to your next visit.

8/10 - 좋아요

Mathew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good value, needs updating.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Mathew, thank you for sharing your thoughts. It's heartening to know that you found the Millennium Broadway Times Square to offer good value. On another note, we constantly aim to enhance our facilities and your feedback will be valuable in our ongoing efforts. We hope to host you again in the future, offering an even better experience.

4/10 - 별로예요

alhor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel not really clean and very old from inside
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Alhor, we regret to hear that your stay didn't meet your expectations. We take pride in maintaining our facilities, ensuring cleanliness, and offering a comfortable experience for our guests. Your feedback will be shared with the relevant teams to help us better in the future. We hope you'll give us the opportunity to provide a more improved experience on your next visit.

6/10 - 괜찮아요

Mirna

좋아요: 직원 및 서비스
Bathroom and carpet looked old
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Mirna, we're sorry to hear about your experiences concerning the state of certain areas during your visit. Our upkeep and modernization are constant priorities and we'll take your feedback into account. We hope we'll have another opportunity to impress you in the future.

2/10 - 너무 별로예요

Lakeicha

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in horrible condition not at all what was advertised on the website. Some of the amenities weren’t even available. My room was not clean dresser was broken and it was extremely hot.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Lakeicha, we regret to hear about your recent experience, particularly regarding the discrepancies between your expectations and the conditions you found on arrival. We understand your disappointment with the amenities and the state of cleanliness in your room, as well as the issues with room temperature control. Please rest assured, we take all feedback seriously and will aim to make necessary improvements where possible. Thank you for bringing these matters to our attention.

6/10 - 괜찮아요

Dean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pictures were deceiving of the room looked highend on the picture site however the staff was lovely, rooms were clean and the bed was very comfortable. Hairdryer in room which was great. Would happily stay again.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Dean, we're glad that our team members were able to make your stay at the Millennium Broadway Times Square memorable and that you found the rooms to be spotless and the beds comfortable. We understand that room expectations can sometimes vary, and we continually strive to present accurate images of our accommodations. It's uplifting to know you found the in-room hairdryer beneficial and that you're open to returning for another pleasant stay with us.

10/10 - 훌륭해요

Claudia da

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Claudia da, it's energizing to hear that you found your stay at Millennium Broadway Times Square to be satisfactory. Feel free to return anytime you're planning another visit to New York City or need another pleasant stay.

10/10 - 훌륭해요

Luke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, less than minute to Times Square and right on broadway. I found the staff very helpful and friendly. The hotel was immaculate during my stay and I would definitely book here again.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Luke, thank you for sharing your wonderful experience at the Millennium Broadway Times Square. We're thrilled to read your remarks about our prime location and approachable team members. It's equally gratifying to know you found our hotel perfectly clean. Your positive feedback encourages us, and we anticipate your next stay with us.

8/10 - 좋아요

Travis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff - fantastic doorman service - awesome location. We had a good stay.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Travis, it's wonderful to read your positive feedback. At Millennium Broadway Times Square, our dedicated team members and prime location are just two aspects we take pride in. Your commendations on the doorman service are sincerely appreciated. We'd certainly love to continue offering you good stays in the future.

8/10 - 좋아요

Mirna

단체 여행
좋아요: 직원 및 서비스
Bathroom and carpets look old not so clean.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Mirna, we appreciate your feedback about your recent experience. We continuously work to present our hotel in its best condition and your comments help direct our attention. We are committed to maintaining a high standard of cleanliness and we strive to ensure that all areas, including the carpets and bathrooms, meet this standard. We're glad you chose our hotel and we hope that any concerns will not deter you from considering a future visit.

10/10 - 훌륭해요

Benigno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is perfect place, good attention and near to Time Squarer and Broadway
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Benigno, it's wonderful to hear you found the Millennium Broadway Times Square to be an excellent location with close proximity to iconic attractions. We're also delighted that you appreciated our attentive service. Looking forward to being your choice of accommodation in the future.

8/10 - 좋아요

Emmanuelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Établissement très bien placé dans Times square mais très vieillissant.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Emmanuelle, votre avis est apprécié. C'est formidable d'apprendre que vous avez apprécié notre emplacement stratégique au cœur de Time Square. En revanche, vos retours sur l'état de l'hôtel ont été pris en compte. Nous recherchons constamment des moyens de mettre à jour et d'améliorer. Nous espérons vous accueillir à nouveau à l'avenir afin que vous puissiez découvrir toutes les améliorations que nous apportons.

8/10 - 좋아요

Erica

연인과의 여행
좋아요: 직원 및 서비스
The person who checked us in was kind, funny, and welcoming. The lobby is gorgeous and you are 300 feet to 7th Ave- phenomenal location. The rooms are terribly outdated with the nightstand being leveled with cardboard, a small drug pipe found in the drawer and makeup on the rug but it did the job, the bed seemed clean and we were only there for sleep!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Erica, thank you for noting the warm check-in experience and appreciating the great location and the appealing lobby of Millennium Broadway Times Square. We truly value your comments regarding room aspects and please rest assured that we constantly strive to provide excellent accommodations for our guests. Your feedback will assist us in our ongoing improvements. We sincerely hope the convenience of our service and prime location will entice you back in the future.

4/10 - 별로예요

Brittany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Brittany, it's concerning to learn that your stay didn't completely meet your expectations. We value all guest feedback and would sincerely appreciate any specific details you could share regarding your experience. This information would greatly aid us in making necessary improvements for future guests.

10/10 - 훌륭해요

Maya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great views and quiet, also comfortable beds
2024년 3월에 14박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Maya, it's delightful to hear that you enjoyed your stay at Millennium Broadway Times Square. The tranquility, breathtaking views, and cozy bed conditions you experienced are what we aim to offer all our guests. We look forward to welcoming you back so you can continue to enjoy the comforts of our hotel.

10/10 - 훌륭해요

Miriam L.

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walking distance to time square and many attractions
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Miriam, thank you for sharing your experience at Millennium Broadway Times Square. It's delightful to know you appreciated our prime location close to Times Square and numerous attractions. We look forward to welcoming you back on your next visit to the city.

10/10 - 훌륭해요

Jodi

아이를 동반한 가족 여행
좋아요: 청결 상태
Located right off of Times Square. It was a super convenient spot for our trip. The room was clean and pretty good sized for a NYC hotel room. We were in the 40th floor and could see the New Year's ball, so that was fun. Every day when we left, the maids asked us if we wanted our room cleaned and what we needed. My only complaint would be the elevator. I'm not sure if some were out of order, but more than once we had to wait a good while for the elevator. Other than that, it was a great stay and we would return to this property in the future.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Jodi, it's fantastic to hear that the Millennium Broadway Times Square's location made your visit convenient. We're glad to know you enjoyed the unique view of the New Year's ball from your room and appreciated our diligent team. We take note of your comments regarding the elevator wait time and will take it into consideration for improvement. Your positive feedback reaffirms our commitment to delivering exceptional experiences and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at Millennium Broadway Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 - 별로예요

Jonathan

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thanks for the feedback, Jonathan.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Dave

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pros: Superb location with only steps to Time Square with paid public parking directly across the street opposite from hotel. Cons: Rooms were not cleaned very well, windows were never cleaned in bedroom with previous occupants name written on window in dust and carpets were outdated and dirty around bed head. First night, we found a bug crawling on bed sheets. Shower tub did not drain properly and often backed up when used. Sheets were only changed once after first night of three night stay and bed was not made after the second night.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Dave, your feedback is highly appreciated. It's encouraging to note that you found the proximity to Time Square valuable. We regret any issues encountered with housekeeping and cleanliness, and we apologize for the inconvenience. We will use your feedback to reinforce our commitment to the highest quality standards with our cleaning teams. As a valued guest, please know that the comfort and satisfaction of guests remains a high priority. We hope you consider giving us another chance to fulfil your expectations in the future.

6/10 - 괜찮아요

Justin 님, Bassendean

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is dated, run down and has no amenities. There is no ability to control your own room temperature. With low temperatures outside our room was 80F / 32C and no way to bring the temperature down. We were told to open a window if we wanted the room to cool down which it didn’t help. Staff were friendly enough and it’s in a good location if you want to be in the center of Time Square.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Justin, it's unfortunate to hear about your experience with the room temperature controls. We appreciate your feedback and have taken note for potential improvements. It's gratifying to know that you found our team members pleasant and appreciated the hotel's central location. Thanks for sharing your insights.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had Black Mold in 2 Guest Rooms, Original and the one I was moved to, plus Hotel Manager on Duty lied to me no Fridge and defective Outlets in both Rooms. I will never recommend Millennium to anyone and I want a night Free from the Hotel.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
David, we regret to hear about the issues you experienced during your recent visit. We strive to maintain the highest standards of cleanliness and comfort for our guests, so it's disheartening that this was not reflected in your experience. Furthermore, truthful and clear communication from our team members is a cornerstone of our service ethos and it's disappointing you felt this wasn't upheld. We advise you to contact our guest relations team directly to discuss your compensation request and further concerns. Your feedback has been taken onboard for further review and appropriate actions.