외관

밀레니엄 힐튼 뉴욕 원 UN 플라자 여행 후기

4 out of 5
밀레니엄 힐튼 뉴욕 원 UN 플라자
1 United Nations Plaza, New York, NY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1350개 이용 후기 중 694개" "
평점 8 - 좋아요. 1350개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1350개 이용 후기 중 149개" "
평점 4 - 별로예요. 1350개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1350개 이용 후기 중 131개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

jungsik

가족 여행
별로예요: 편의 시설/서비스
전망은 좋았고, 룸에 물도 없으며 전자렌지가 없어불편
2022년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 9월 16일
시간을 내어 의견을 공유해 주셔서 감사합니다, jungsik.우리는 당신이 우리의 아름다운 전망을 즐겼다는 것을 기쁘게 생각하지만 우리와 함께한 시간이 완벽하지 못한 것은 유감입니다. 객실 내 편의 시설이 귀하의 기대를 초과하지 못한 점에 대해 사과드립니다. 우리는 탁월함을 위해 노력하므로 앞으로 나아가는 우리 경영진의 구성원들과 피드백을 논의할 것입니다.곧 더 긍정적인 경험을 공유할 수 있기를 기대합니다!Thom CaskaGeneral Manager

4/10 - 별로예요

Heejung

단체 여행
2021년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 11월 20일
Thanks for the feedback, Heejung! It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon. Dan Briks General Manager

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Hilton. It was definitely top notch accommodations. The city view is definitely worth the extra cost. The room was spacious and cozy and the bathroom was large with plenty of storage. The only unexpected charges I didn't like were the $300 security deposit which I'm assuming is $100/night. Most hotels are only $100 for your entire stay. Also they inform you of a "credit" for their restaurant, but don't inform you that you're getting charged whether you use this "credit" or not. The menu items were pricier than we would have expected to pay so we opted not to visit the restaurant at all. If I had known this credit was an actual charge then we would have at least made the cost worth it. The staff was super friendly and other than the constant maintenance on the middle elevator we really enjoyed our stay!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Amber, it's wonderful to hear that you enjoyed your stay at the Millennium Hilton New York One UN Plaza. We're pleased that you found our accommodations to be spacious, cozy, and appreciated the stunning city view.It's unfortunate to hear about the confusion regarding the security deposit and dining credit. Our goal is to provide transparent and upfront information about all charges. We'll certainly take note of your feedback to ensure clearer communication in the future.Your kind words about our friendly team members are much appreciated. We're thrilled to know they added positively to your visit. On a final note, routine maintenance is sometimes necessary to keep our property in shape, and we apologize if this caused any disruption.We sincerely hope you'll consider gracing us with your presence on your next visit to New York City, and perhaps, enjoy an exceptional dining experience at our restaurant.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Gilbert King 님, philadelphia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got lucky and booked for a day NYC was supposed to get a snowstorm. From night to morning, suddenly everything was white. We spent the day outside and got to come back to a beautiful view that can be had from this location. Our stay also came with a $30 dining credit that we did not use but NYC in the snow is amazingly beautiful and we took advantage of being outside. The front desk was great with us. We hope to come back soon.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Gilbert, it's delightful to hear that you experienced the uniquely beautiful view of a snow-covered New York City from the comfort of the Millennium Hilton New York One UN Plaza. Our Team Members at the front desk are thrilled to know that they significantly contributed to your enjoyable stay. We genuinely appreciate your feedback and are excited to hear that you're looking forward to your return. We can't wait to serve you again soon!Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, cleanliness and tranquillity were were all positive features
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Charles, it's fantastic to hear you appreciated the tranquil surroundings, the spotless environment, and prime location of the Millennium Hilton New York One UN Plaza. Our mission is to accentuate these aspects to contribute to a memorable city getaway for our esteemed guests. We're thrilled that we succeeded with you, and we can't wait for the chance to host you again in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Dario 님, washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe area
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Dario, thank you for your Expedia review. We're glad to hear that you felt secure during your stay at Millennium Hilton New York One UN Plaza. Providing a safe and welcoming environment is one of our top priorities and it's delightful to know your stay reflected this. We hope to welcome you back in the future. Safe travels!Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Robert, it's thrilling to know you had a favorable experience at the Millennium Hilton New York One UN Plaza. Our goal is always to exceed the expectations of our guests, and we're happy to hear that you were pleased with your stay. We eagerly anticipate your return, allowing us to offer you another memorable experience.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Sherry, it's wonderful to see your high rating of Millennium Hilton New York One UN Plaza. We assume you had a positive stay with us, though without specific details we can't address your experience directly. We appreciate your choice to stay with us and hope we have the privilege of welcoming you back on your next visit to New York.Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

Augusta

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Thank you for sharing, Augusta.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

Suzanne

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Was not aware property was under renovation. Room was very dark and windows covered as a result.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Suzanne, we genuinely appreciate your feedback. We're sorry to hear that your experience was not up to your anticipation due to the current renovation process and the window situation of your room. Our goal is to ensure all our guests are informed about ongoing changes and we regret if this was not the case. We sincerely hope that the improvements we're making would elevate a guest's stay thereafter. Please reach out to our Front Desk team directly so they can learn more about your experience and discuss further about your time at our hotel. Thank you.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

ROBERT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the views of the East River and Skyline
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Robert, we're thrilled to hear that you savored the breathtaking views of the East River and Skyline from the Millennium Hilton New York One UN Plaza. Our location indeed offers a vibrant portrayal of the city's charm. We take pride in providing unique experiences to our guests and it brings us joy to know that we met your expectations. Your positive feedback is highly appreciated. We look forward to hosting you again for another memorable stay at our property.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Yuhua

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Yuhua, we appreciate you taking the time to rate Millennium Hilton New York One UN Plaza. Our team is delighted to know you had a great experience. We pride ourselves on delivering top-notch service in our unique setting, and we look forward to welcoming you back on your next visit to New York.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great view and the room was actually a good size for NYC.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Charles, we're absolutely thrilled to learn you enjoyed our spacious rooms and the captivating views at Millennium Hilton New York One UN Plaza. NYC is a city like no other, and we aim to deliver a matching hotel experience. We appreciate your kind words and look forward to the opportunity to welcome you back for another wonderful stay in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
James, we're thrilled to hear you found the Millennium Hilton New York One UN Plaza to your liking. Our team strives to provide a memorable experience for all our guests. We hope to have the pleasure of welcoming you again for another quality stay in the heart of New York City.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Maria, it's a pleasure to know you had a splendid stay at Millennium Hilton New York One UN Plaza. We are elated that you appreciated our unique offerings, making your stay memorable. Your positive feedback truly encapsulates the essence of our establishment and the vibrant neighborhood we're in. We take pride in our role as caretakers for your trips to the city, and we're eager for the chance to host you again on your next visit.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Russell

연인과의 여행
Nothing exciting
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Russell, your concise feedback is appreciated. It seems we didn't fully meet your expectations regarding some elements of your stay. We're constantly striving to enrich our guests' experiences, aiming for more than just an average visit. Your insight helps us understand the areas where we can enhance our service. We hope you'll choose us in the future for a potentially more distinctive stay.Ratna HendriantoGeneral Manager

8/10 - 좋아요

Hannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Hannah, we appreciate that you took the time to leave a rating for the Millennium Hilton New York One UN Plaza. It seems like your stay was mostly enjoyable, and we're pleased about that. As we strive for excellence, however, we're always looking for ways to improve our guest experiences and we look forward to the opportunity to welcome you back in the future for an even more unforgettable experience.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Esther

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful the view is gorgeous. Wasn’t expecting the lobby to look as nice as it did. There is a $100 hold they put on your card as insurance that they tell you about at check in and they also take out $30 for food.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Esther, it's wonderful to hear you were captivated by the stunning views and attractive decor at Millennium Hilton New York One UN Plaza. We do inform our guests about the hold on the card to cover incidental charges like on-site dining, and we're pleased to know this didn't interfere with your positive experience. Thanks for the lovely review! We hope to welcome you back for another delightful stay in the future.Ratna HendriantoGeneral Manager

4/10 - 별로예요

Diamond

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
For the amount of money spent the room didn’t look like the pictures.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Diamond, we appreciate your feedback. It's disappointing to hear that your room did not meet your expectations, especially considering the value you anticipated. Images provided are usually indicative of the room category and decor, however, room layout and design may vary. Your feedback is valuable as it helps us improve the experience for all our guests. Thank you.Ratna HendriantoGeneral Manager

8/10 - 좋아요

ROBERT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here many times as my daughter lives around the corner. I wish they had an ice machine and a full length closet. I’ve had better rooms here but I won’t complain as we are only here for a few hours. Hope to get a better room with the fancy toilet next time we come.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Robert, it's great to hear you're a regular visitor at Millennium Hilton New York One UN Plaza, given its convenience to your daughter's place. Your feedback on the room amenities is noted, such as the desire for an ice machine and more spacious wardrobe. We're sorry that your recent room didn't meet your full expectations. Rest assured, our team members will do their utmost to accommodate your preferences, including a room with our advanced toilet amenities, in your future visits. We value your continued connection with us and look forward to your next visit.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Suhad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for the fantastic rating, Suhad!It's outstanding you had such a wonderful experience at Millennium Hilton New York One UN Plaza. We care about the satisfaction of our guests. We can't wait to see you again soon!Ratna HendriantoGeneral Manager

8/10 - 좋아요

Evan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thanks for the great rating, Evan!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Hilton New York One UN Plaza soon, we'd love to have you back!Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

Hideki

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thank you for sharing your feedback, Hideki!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Cherokee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Cherokee, thank you for choosing Millennium Hilton New York One UN Plaza! We're thrilled you had a satisfying visit. Your support means a lot to our team members. We strongly believe that hospitality stands at the heart of what we do. We can't wait to provide you with another stellar experience in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Zhaoxuan

좋아요: 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Zhaoxuan, it's heartening to receive your full rating for Millennium Hilton New York One UN Plaza. It would be our pleasure to welcome you back, whenever you plan your next visit to the city.Ratna HendriantoGeneral Manager

8/10 - 좋아요

Zachary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Amazing hotel, great view, comfortable room. Waited over 40 minutes to check in- issues with other guests and seemed like not enough staff working front desk. Went to check out and and heard the employee tell the person next to me “you didn’t use your 30 dollar food credit. Go use it and then check out.” I thought this was great service but the lady I had was quite different. As she was checking me out on the computer, I politely asked where in the hotel I could use the 30 dollar credit. She immediately looked at me and said “I just checked you out, you can’t use it now.” She then made a big sigh and said “I’ll open your account up and then come back.” She was extremely rude about this. When I came back after I thanked her for allowing me to do that and she didn’t say a word to me. Lol okay.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Zachary, it’s heartening to know you enjoyed the stunning views and comfortable rooms of the Millennium Hilton New York One UN Plaza. We apologize for the waiting time at check-in and assure you this isn't typical of our efficiency.It's unfortunate you had less than a pleasant encounter regarding the usage of your food credit. Our team members are usually praised for their helpfulness and friendliness, so it's unfortunate to hear your interaction wasn't up to par. We'll take steps to ensure more encouraging support in the future.Your appreciation would indeed be the best gratification for our dedication. So, we look forward to welcoming you back for a future stay, promising an even more enriching experience.Ratna HendriantoGeneral Manager

8/10 - 좋아요

GARY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly staff! Only thing that lacked there are no ice machines.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Gary, it's uplifting to hear that you found Millennium Hilton New York One UN Plaza to be clean and our team members to be welcoming. Your comfort and convenience are our priorities so we regret any inconvenience due to the absence of ice machines. We appreciate your feedback as it helps us identify areas where we can improve. We would be delighted to welcome you back on your next New York visit.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Atalay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, staff and location.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Atalay, it is wonderful to read that you enjoyed your stay at the Millennium Hilton New York One UN Plaza. We take pride in our exceptional team members, strategic location, and overall experience we provide. It appears that these aspects have enhanced your time with us. We look forward to having the pleasure of welcoming you back on a future visit.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Devin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Devin, thank you for choosing the Millennium Hilton New York One UN Plaza and awarding us such a high rating. It thrills us to know you had a pleasant visit. Our team strives to provide a unique and personalized experience for every guest, and your rating indicates that we met that goal.Our hotel is positioned in an engaging neighborhood filled with delightful attractions and we hope you had the chance to explore. We like to think of ourselves as more than just a hotel but as a part of the community.We look forward to welcoming you back for another remarkable stay whenever your travels bring you to New York City.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

STANLEY 님, Valley Stream

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The services was great I'm coming back again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Stanley, thank you for choosing Millennium Hilton New York One UN Plaza and for the high rating. We're thrilled to hear that our excellent service greatly contributed to your enjoyable stay. Our team prides themselves on delivering a memorable experience for our guests. Your eagerness to return fills us with pride. We can't wait to welcome you back soon.Ratna HendriantoGeneral Manager

8/10 - 좋아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here multiple times a year when we visit our daughter in Turtle Bay. We find the hotel very safe, clean, well run and convenient. The staff is very friendly and prompt with assistance when needed. We highly recommend this hotel .
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Jill, we're thrilled to be your choice during your visits to your daughter in the city. Knowing that you find the Millennium Hilton New York One UN Plaza to be secure, impeccably tidy, and favorably located fills us with joy. Your kind words about our diligent and welcoming team members are sincerely appreciated. It's wonderful to have your high recommendation, and we're keen on maintaining the standards you've come to expect, if not exceed them. We eagerly await your next stay. Thank you.Ratna HendriantoGeneral Manager

8/10 - 좋아요

Alonzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thank you for the 4-star rating, Alonzo!It's great your time at Millennium Hilton New York One UN Plaza was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

alterveen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Thank you for taking the time to leave this wonderful rating, Alterveen! We hope to see you again soon at Millennium Hilton New York One UN Plaza so we can share yet another amazing experience!Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Myisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From our initial greeting to to leaving the staff was welcoming and pleasant. Due to my status, normally we’re upgraded but I knew upon checking in it was full but the gentleman was very kind and was like I can give you a great view and he did. We walked into the room and the view was breathtaking. We were overjoyed too that there was a smart tv. We’d just returned from London and wanted to just relax a bit in our room with good food. Great options were available for food. I ordered my food in. My daughters walked and returned and were in love with their choices at each mealtime. My oldest loved they had a tennis court The hotel is old like most places in NY but very well kept. It’s beautiful upon walking in with jazz playing in the lobby. It’s just a really lush and beautiful ambiance and atmosphere. My two girls and I would stay here again for sure.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Myisha, it's wonderful to hear that you had such a positive experience at Millennium Hilton New York One UN Plaza. We're thrilled you enjoyed your room with its stunning view and our smart TV.Our team members are committed to elevating guest experiences, especially through delightful dining options and our prime amenities like the tennis court. We're glad to hear that the charm of our well-maintained property and the lively ambiance of our lobby had a positive impact on your stay.It's delightful knowing that you and your daughters have fond memories of your stay. We look forward to welcoming you all back for another unforgettable visit.Ratna HendriantoGeneral Manager

4/10 - 별로예요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Surprise charge for daily food minimum.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Robert, it's disheartening to hear about your experience regarding unexpected charges. As a practice, we strive to maintain transparency about all costs associated so our guests can navigate their stay smoothly. We suggest getting in touch with our front desk team so they can better understand your issue and address it accordingly. Thank you for your feedback, it helps us serve better.Ratna HendriantoGeneral Manager

2/10 - 너무 별로예요

Elvis

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
We appreciate the feedback, Elvis.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

Katherine

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location, close to everything we wanted to do. Property itself was overall clean and comfortable to stay at. Our room had a sliding door that was completely off the track and a window treatment on the floor when we checked in. Let the front desk know and the staff was great.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Katherine, thank you for sharing your experience. It's uplifting to hear that our prime location added convenience to your stay and you found our hotel comfortable and neat. Your kind words regarding our team members' responsiveness are greatly appreciated. We regret the initial issues with the room's sliding door and window treatment. Please know we are dedicated to ensuring every aspect of your stay is flawless and will use this feedback constructively. At Millennium Hilton New York One UN Plaza, we hope to welcome you back for a more seamless experience in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Jeffrey, we are thrilled you enjoyed your stay at the Millennium Hilton New York One UN Plaza. We always aim to provide a remarkable experience for our guests and we're glad we delivered. We're looking forward to welcoming you back for another memorable visit in the future.Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

Kaina

단체 여행, 가족 여행
Besides the spectacular view, the hotel was very average. It needs an update.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Kaina, we appreciate your feedback and are happy to hear that you enjoyed the view. We understand your concerns about the overall ambiance of the hotel. Our team is continually working on updates and improvements to enhance our guests' experience. We value your input and hope to serve you better in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Suilieng

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel, safe, clean.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Suilieng, we're elated to hear that you appreciated our well-maintained and secure environment at Millennium Hilton New York One UN Plaza. Your positive words inspire our team members to continue to uphold the high standards our guests have come to expect. We encourage you to explore more of the dynamic neighbourhood on your next visit. It would be our pleasure to welcome you back in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Donnico Hugh Nathanel 님, Nassau

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was nice.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Donnico, it is delightful to hear that you enjoyed the remarkable view from the Millennium Hilton New York One UN Plaza. Our location indeed offers a breathtaking panorama that many guests find memorable. We appreciate your positive feedback and look forward to welcoming you back for another scenic stay in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Sasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Views
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Sasha, we're thrilled that you appreciated the scenic outlook offered by the Millennium Hilton New York One UN Plaza. We find our panoramic views to be truly captivating and we're glad you do too. Thank you for highlighting this unique aspect of our hotel, and we hope you could enjoy other facets during your visit. Please consider us for your future trips, we would love to offer you another delightful experience.Ratna HendriantoGeneral Manager

4/10 - 별로예요

KASUMI

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Kasumi, we are genuinely concerned to read your rating. We strive to offer enjoyable experiences to our visitors, so it's disheartening to know that your stay didn't meet your expectations. We invite you to reach out to our front desk team directly at Millennium Hilton New York One UN Plaza, as your feedback can help us improve. Thank you.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

liu

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Liu, thank you for choosing the Millennium Hilton New York One UN Plaza. While there are no specific comments to address, we hope that your stay was comfortable, unique, and enjoyable. We take pride in our property and its convenient location. We look forward to welcoming you back at a future date for another memorable experience.Ratna HendriantoGeneral Manager

2/10 - 너무 별로예요

Iliana

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
We appreciate your feedback, Iliana.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Ratna HendriantoGeneral Manager

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel , great view.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Brittany, it's a pleasure to hear that you enjoyed your stay at Millennium Hilton New York One UN Plaza. We're thrilled that you appreciated the scenic vistas from our hotel - it's one of the features we're most proud of. Our great location ensures that guests have stunning views to make their visit memorable. We're looking forward to welcoming you back for another great experience in the future.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Leon

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the accommodations at the hotel and the customer service
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Leon, we're delighted to hear that you loved your stay at the Millennium Hilton New York One UN Plaza. It's heartening to know that our comfortable surroundings and exceptional customer service contributed to a memorable visit for you. Our team takes great pride in curating experiences that exceed our guests' expectations. We sincerely appreciate your positive feedback and can't wait to welcome you back on your next trip to New York City.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

baoyue

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Thank you for the 5/5 rating, Baoyue!It's excellent you enjoyed your time at Millennium Hilton New York One UN Plaza so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Ratna HendriantoGeneral Manager

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Raymond, thank you for choosing Millennium Hilton New York One UN Plaza and for leaving such a positive score. We are pleased to have met your expectations. We hope to continue being your hotel of choice when you're in New York. Looking forward to welcoming you back for yet another exceptional stay.Ratna HendriantoGeneral Manager

6/10 - 괜찮아요

GAVIN

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Gavin, your feedback has been noted and although we're saddened to see it's less than pleasing, it's critical for our continuous enhancement. We strive to ensure a joyful stay for each guest and it's primary to us that you feel at ease and valued during your stay. We hope for another opportunity to exceed your expectations in the future.Ratna HendriantoGeneral Manager