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M 소셜 호텔 타임스 스퀘어 뉴욕 여행 후기

4 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 4160개 이용 후기 중 2598개" "
평점 8 - 좋아요. 4160개 이용 후기 중 1029개" "
평점 6 - 괜찮아요. 4160개 이용 후기 중 292개" "
평점 4 - 별로예요. 4160개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 4160개 이용 후기 중 99개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Yeelee

가족 여행
별로예요: 직원 및 서비스
위치가 좋아서 아이들과 여행 다니기 좋았습니다 그런데 방에 커피머신도 없고 크기가 좁은 편이었고 엘레베이터가 호텔방까지 가려면 한번 갈아타야해서 좀 귀찮습니다 무엇보다 destination fee를 35달러나 청구하고 거기에 택스를 포함시켜서 받아서 그점이 좀 불만족 스러웠습니다
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Yeelee님, 피드백을 공유해 주셔서 감사합니다. 우리는 귀하의 만족을 소중히 여기며 귀하와 귀하의 가족이 우리의 중심 위치를 즐겼다는 것을 기쁘게 생각합니다. 그러나 편의 사항에 대해서는 이해하고 있으므로 객실 편의 시설 및 접근에 문제가 있다는 점에 대해 사과드립니다. 목적지 요금에 관해서는 이는 대도시에서 흔히 발생하는 일이며, 사전에 게스트에게 알리기 위해 최선을 다하고 있습니다. 귀하의 이해와 의견에 진심으로 감사드립니다.

10/10 - 훌륭해요

??

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 12일
M Social Hotel Times Square New York is delighted to hear that you had a very good stay with us. We strive to provide exceptional experiences for our guests and your feedback is valuable in helping us achieve that. We truly hope to welcome you back again soon.

6/10 - 괜찮아요

Sangchul

2023년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 9월 19일
We appreciate you taking the time to share your feedback, Sangchul.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

PARK

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 4일
Thank you for sharing, Park!At M Social Hotel Times Square New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 - 좋아요

Yumie

가족 여행
좋아요: 직원 및 서비스
modern, fancy less clean
2023년 7월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 8월 2일
Hello Yumie,Thank you for choosing to stay at M Social Hotel Times Square New York and for sharing your feedback. It's delightful to know you recognized our contemporary and lavish style! It's concerning to learn your stay didn't meet the highest standard of cleanliness we aim to offer. Rest assured, cleanliness is our utmost priority and your feedback has been shared with our housekeeping team for further attention. We appreciate your insight and hope to welcome you back in the future.

4/10 - 별로예요

ILKWANG

2023년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 3월 13일
We appreciate the feedback, ILKWANG.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

DAE HEE

2022년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 8월 18일
Thank you for the fantastic rating, Dae! It's outstanding you had such a wonderful experience at M Social Hotel Times Square New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

DAE HEE

2022년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 8월 18일
Thank you for the 10/10 rating, Dae! It's excellent you enjoyed your time at M Social Hotel Times Square New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 - 좋아요

SungEun

2022년 6월에 6박 숙박함
답변 제공: Customer Service 님, 2022년 7월 7일
Thank you for the 8/10 rating, Sung! We are delighted to see that you had a wonderful time at M Social Hotel Times Square New York. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 - 좋아요

EUN HEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 3월 17일
Thank you for the great rating, Eun Hee! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at M Social Hotel Times Square New York. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Sun ah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 8박 숙박함
답변 제공: Customer Service 님, 2022년 2월 13일
Thanks for sharing this perfect rating, Sun! We're thrilled to hear you enjoyed your stay at M Social Hotel Times Square New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great quality of stay
The view was special and location was great. The room was clean and bigger than I expected. It was great experience in total.
2021년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2021년 12월 28일
Thanks for the great review! It's wonderful you enjoyed your stay at M Social Hotel Times Square New York so much! We strive for excellence so we're thrilled you appreciated not only our great views and prime location, but also our clean, spacious rooms! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Sungjin

2021년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 10월 18일
Thanks, Sungjin! It's outstanding your time at M Social Hotel Times Square New York was fantastic. We can't wait until your next visit!

8/10 - 좋아요

Kyeyoung

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 8월에 17박 숙박함
답변 제공: Customer Service 님, 2021년 9월 3일
Thank you for the 8/10 rating, Kyeyoung! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at M Social Hotel Times Square New York. Thank you again for sharing! Have a lovely day!

8/10 - 좋아요

Seokyeon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치, 방사이즈, 가격 다 좋았어요. 깔끔해요. 로비가 5층이라 엘리베이터를 갈아타야하는게 좀 번거로웠어요.
2021년 6월에 4박 숙박함
답변 제공: Customer Service 님, 2021년 6월 19일
시간을내어 4/5 리뷰를 석연과 공유해 주셔서 감사합니다. 우리와 함께 즐거운 경험을 하셨다니 기쁩니다. 우리는 손님의 편안함과 만족을 소중히 여기므로 완벽한 숙박을 위해 할 수있는 일을 알려 주셔서 감사합니다. 앞으로 나아갈 수 있도록 귀하의 의견을 적절한 팀원에게 전달하겠습니다. 곧 더 즐거운 경험을 공유 할 수 있기를 기대합니다. 다시 한번 감사 드리며 즐거운 하루 되세요!

8/10 - 좋아요

kyung nam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
맨하탄호텔로는 방크기가 넓어요. 체크인 후 청소가 되어있지 않아서 와서 다시 해 주었어요. 숙박동안은 청소 상태는 좋았어요.
2021년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 6월 19일
이 8/10 리뷰를 공유해 주셔서 감사합니다, 경남! 우리와 함께하는 시간이 너무 즐거웠다는 소식을 듣고 너무 기쁩니다! 넓은 숙박 시설에 감사드립니다. 우리는 손님의 편안함과 만족을 깊이 생각하므로 앞으로 나아갈 수 있도록 적절한 팀원과 함께 호텔에 관한 귀하의 우려 사항을 해결할 것입니다. 우리는 우수성을 위해 노력하고 있으므로 곧 더욱 긍정적 인 경험을 공유 할 수 있기를 기대합니다! 멋진 하루 되세요!

4/10 - 별로예요

jin seon

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 6월 19일
Thanks for the feedback, jin. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 - 괜찮아요

Harpal

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived from CA on Saturday morning texted to hotel if we could possibly check in early. We got no response back from the hotel, even though they initiated the original text. Got to the hotel, we were told if we paid extra we could check in early. New shift started and we were able to check in close to an hour earlier. The manager sent us complimentary wine, water, fruit & macaroons, which won my heart over. Then I notice its reallt hot one night & turn the AC, all night its humming but no difference. We went about our day as we had a full day planned. We got in and noticed that the room was it was muggy. Called the front desk & while waiting opened the 2 wondows which only open 2 in each. A guy came in and said room isnt cooling because of the windows being open not sure how that works as it was cooler out. We told him we literally just opened the windows, he said to close the windows and run the AC. We did exactly that, we left the AC on while we went out. Came back and our room was muggy a.d upto 80 now. We called again this time we were told an "engineer" was being sent he looked at the unit and advised we open the windows because the AC is out and they hope the issue will be corrected soon. I told this gentleman that I would like him to advise the manager I want a discount on my stay he said ok however I never heard back. Expect for these issues, this hotel is near time square, near delicious food.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Melissa 님, Davenport

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was really nice and the rooftop loung was the main reason i booked. I loved the views of Manhattan. I wish i would have booked directly with the hotel as i did have some issues with Expedia and was ready to cancel my reservation.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Melissa, it's delightful to hear you enjoyed the M Social Hotel Times Square New York, especially our rooftop lounge and its stunning views of Manhattan. We appreciate your kind words about our property. In regards to your booking experience, moving forward, we certainly encourage direct reservations for the most satisfying service. We hope to have the pleasure of your company again soon.

10/10 - 훌륭해요

Bianca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Bianca, we're thrilled to hear that you enjoyed your stay at M Social Hotel Times Square New York. It's wonderful to know you loved your experience. Thank you for sharing, and we hope to see you again soon!

10/10 - 훌륭해요

Cheuk Ho Marcus Maconi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the location of this hotel. The staff members were very nice when I was staying there!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Cheuk, we're delighted you enjoyed your stay at the M Social Hotel Times Square New York. It's wonderful our location worked well for you and that our team members made a positive impression. We hope to have the pleasure to host you again soon!

6/10 - 괜찮아요

Gwenola

가족 여행
Old and pricey for the state of the hotel
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
We appreciate you leaving your feedback with us, Gwenola.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - 괜찮아요

Antoinette

가족 여행
The hotel is central to everything so that was nice. Room was kinda dirty, beds were horrible and the hotel has alot of foot traffic and only two elevators so that inconvenient
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Antoinette, it's good to hear that you found our location convenient, being close to numerous attractions. Please accept our apologies for any concerns you had about cleanliness and the comfort of your sleep. A clean and comfortable experience is essential and we regret if it fell short on this occasion. Additionally, we understand how valuable your time is and we're sorry for any delays with our lifts. We assure you that we have taken note and we strive to improve these aspects for all our guests. Thank you for staying with us and sharing your feedback.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Victoria, we're delighted you had a wonderful experience at M Social Hotel Times Square New York! Your kind praises mean everything to us. We can't wait to welcome you back in the near future.

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Lobby & bar were great, the games kept us entertained for a few hours. Location is really good with plenty of choice for places to eat. The room was a bit ‘tired’ & a bit dusty
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Rebecca, it's wonderful to hear that our lobby and bar provided great entertainment during your stay and that you appreciated our convenient location. We're sorry if certain areas of your room seemed to lack its usual freshness. Your feedback is vital as it allows us to focus on areas of improvement. Thanks again for choosing us during your visit to New York.

10/10 - 훌륭해요

dominique 님, Saint Claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Dominique, thank you for your sterling rating of M Social Hotel Times Square New York. The entire team appreciates your support and we trust that your visit to New York was an exceptional one. We look forward to seeing you again on your next trip to the city.

8/10 - 좋아요

Julie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were small but great location! Kids loved the game area.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Julie, it's wonderful to hear that your children had a great time in the game area at M Social Hotel Times Square New York. We appreciate your feedback about the bed size, and it's fantastic that you found our location to be favorable. Come back soon for more fun and excitement in the heart of New York City!

2/10 - 너무 별로예요

Jose

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Need to be careful if you have an emergency and need to leave before the day you booked, the hotel keep all your money, they didn't reimbursed the days tou didn't use, like any hotel does, you pay what you use....
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Jose, it's regrettable that you faced unexpected circumstances during your stay leading to an early departure. Ideally, all guests are made aware of our booking policies when they reserve a room. These measures intend to secure the guest's accommodation and to ensure operational efficiency within the hotel environment. We are sorry for any inconvenience this may have caused and appreciate your understanding. In the future, please feel free to discuss any concerns directly with our team members so they can help accommodate your needs to the best of their abilities.

8/10 - 좋아요

Jeanne

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, amazing city and Hudson River view from our room, fun lobby with games, cool design, and great Times Square view from the rooftop terrace. Not the greatest customer service from a couple front desk staff members we encountered, particularly one person who called to scold me for a misunderstanding that THEY had when communicating with my father. Did not appreciate that at all. Other than that it was a pleasant stay.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Jeanne, it's fantastic to hear you enjoyed your stay at M Social Hotel Times Square New York, particularly appreciating our prime location, captivating views, and fun atmosphere. We're sorry for the misunderstanding with one of the colleagues at our front desk. We value your feedback and will use it for improvement. We're glad that, overall, you had a pleasant experience, and we hope we will have another chance to show you the exceptional customer service we strive for.

8/10 - 좋아요

Betsy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
MSocial is a very nice place and very comfortable. Staff goes out of their way to please. Great location! Room was very dusty besides the safe and refrigerator. Not sure it had ever been cleaned there. Sheets were very nice and clean, however looking under the sheet, tjere was what appeared to be old blood. May have been washed but unsure. The cover around the bottom of the bed appeared dirty as well. Other than that the cleaning crew did a good job. I would stay again!
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Betsy, we appreciate your feedback and we're glad to hear that you found M Social Hotel Times Square New York comfortable and its location to your liking. It's heartening to know that our team members do all they can to satisfy our guests. Regarding your remarks about certain areas of cleanliness in your room, we assure you that providing a clean and comfortable space for our guests is our top priority, and we're addressing your concerns with our team. Your willingness to stay with us again is appreciated and we look forward to that opportunity to serve you better.

10/10 - 훌륭해요

eddie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Centrally located.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Eddie, it's wonderful to hear how you appreciated the convenient location of M Social Hotel Times Square New York. We trust it made exploring the city easier. We hope to welcome you back for another exceptional visit in the future.

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was an excellent stay, looking forward to staying again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Miriam, it's wonderful to hear that you thoroughly enjoyed your visit at M Social Hotel Times Square New York. Your kind feedback reflects what we strive for and we're delighted to read you're considering staying with us again. The team eagerly awaits your return.

10/10 - 훌륭해요

KElly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service. They had originally put us in the wrong room, but quickly moved us without hesitation. All staff was friendly and accommodating. Great location in Times Square. Would definitely stay at M Social again.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Kelly, thank you for sharing your positive experience at M Social Hotel Times Square New York. We are elated to hear about the swift resolution provided by our team members when there was a slight mix-up with your room and their overall friendly demeanor. We're equally pleased that our prime Times Square location added value to your stay. It's wonderful to know you are considering a return stay with us. Thank you again for your kind words.

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hotel est très bien située dans un immeuble récent. Entre deux lignes de métro il est facile de se transporter partout a Manhattan. Les chambres sont de dimensions raisonnables et sont confortables.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Christian, c'est merveilleux de savoir que vous avez apprécié l'emplacement privilégié du M Social Hotel Times Square New York et sa proximité avec les transports en commun. Nous sommes ravis d'apprendre que le confort et la taille de nos chambres ont dépassé vos attentes. Nous espérons avoir la chance de vous accueillir à nouveau prochainement.

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel has kind of a hipster vibe. The facilities were clean, but need updating.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Andrew, it's wonderful that you appreciated the stylish atmosphere of the M Social Hotel Times Square New York. We take pride in our unique vibe. We're also grateful for your feedback regarding the freshness of our establishment. Feedback like yours helps us understand where improvements might be needed. We hope to see you again on your further travels.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eine tolle Unterkunft wenn man es belebt und zentral möchte. Die Zimmer sind ausreichen groß und insgesamt sauber. Sehr freundliche MA, helfen gerne! Sehr unbürokratischer Umgang mit dem Check-Out. Man kann seine Koffer deponieren und sogar später nochmal in die Lobby zurück und dort die Zeit bis zur Abreise verbringen. Der Frühstückspreis klingt anfangs recht hoch aber wenn man mal außerhalb gefrühstückt hat merkt man schnell das der Preis gerechtfertigt ist. Restaurant empfehlenswert, Essen lecker, Service sehr gut! Das Hotel liegt sehr (!) zentral am Times Square. Wenn man das Hotel verlässt steht man eigentlich schon mitten drin. Viele Menschen, voll, laut! Muss man mögen. Die Rooftop Bar ist klasse. Abends einen Cocktail genießen und dem Treiben zusehen. Metroanschluss mit versch. Linien sehr gut. Alles ist super schnell erreichbar. Kleiner Supermarkt um die Ecke, mit allem was man braucht. Insgesamt sehr zu empfehlen wenn man zentral und mitten drin sein möchte.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Mark, vielen Dank für Ihre freundlichen Worte über das M Social Hotel Times Square New York. Wir freuen uns, dass Ihnen unser günstig gelegenes Hotel und der Service unserer Mitarbeiter gefallen haben. Wir freuen uns sehr über Ihr positives Feedback zu unseren Frühstückspreisen und der Qualität Ihrer Mahlzeiten bei uns. Wir freuen uns auch, dass Ihnen unsere Bar auf dem Dach gefallen hat, wo Sie tatsächlich New Yorker Atmosphäre schnuppern können. Es ist großartig, dass Sie von der Nähe zu Verkehrsanbindungen und lokalen Annehmlichkeiten profitiert haben. Ihre Empfehlung bedeutet uns sehr viel und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen, falls Ihre Reisen Sie wieder ins Herz von New York führen.

10/10 - 훌륭해요

Sally

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good. Bar and food pricey though!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Sally, thank you for your fantastic rating of M Social Hotel Times Square New York! We're thrilled to know you enjoyed your stay. In regard to your comment about our bar and food prices, we constantly review them to ensure they reflect the quality ingredients and service we offer. We look forward to welcoming you back for another great experience.

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is perfect
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Christian, it's wonderful to hear that you appreciated the prime location of the M Social Hotel Times Square New York. We hope your stay with us enhanced your overall travel experience. We're looking forward to hosting you again in the future.

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was expecting the typical tiny NYC hotel room, but was pleasantly surprised to have plenty room for my family of 4 to share. We loved the location, close to time square and broadway! The highlight of our stay at M Social was our housekeeper, Cindy. Every morning we were greeted, she made us feel at home. I really feel like she goes above and beyond to make people feel welcomed! Every hotel needs a Cindy!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Alicia, thank you for your delightful review about your stay at M Social Hotel Times Square New York. We're thrilled to learn that our spacious rooms pleasantly exceeded your expectations and that our prime location was ideal for your family. It is heartening to hear that Cindy, one of our diligent team members, played a significant role in enhancing your experience here. We highly appreciate your kind words and we'll pass your compliments onto Cindy. It's comments like yours that motivate us to strive for even better service. We’d love to welcome you back next time your travels bring you to New York City.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
M Social is right on Times Square. It’s modern, clean, comfortable and (surprisingly) quiet. The restaurant/bar has a fantastic view of Times Square.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Donald, thank you for sharing your positive experience at M Social Hotel Times Square New York. It delights us to read that you enjoyed our strategic location and amenity offerings, including the serenity and cleanliness of our spaces and the views from our restaurant/bar. We look forward to making your next visit just as enjoyable.

8/10 - 좋아요

Angelika

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Lage, direkt am Times Square. Stylisches Hotel, nettes Personal. Viel Trubel, viele Gäste. Frühstück zu teuer.,
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Angelika, vielen Dank für Ihre freundlichen Worte über die erstklassige Lage und die stilvolle Ästhetik des M Social Hotel Times Square New York. Wir freuen uns auch über Ihre Komplimente zu unseren freundlichen Teammitgliedern. Wir verstehen, dass der Frühstückspreis möglicherweise nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist wertvoll und wird berücksichtigt. Wir hoffen, Sie für einen weiteren geschäftigen und aufregenden Aufenthalt wieder bei uns begrüßen zu dürfen.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 편의 시설/서비스
The only thing that I would have liked was adjoining rooms which I had requested when booking my reservation. I was told I could only have them if available at check in. I did not get them
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Sandra, we're thrilled you had an overall enjoyable stay at M Social Hotel Times Square New York. We understand your preferences for interconnected rooms and appreciate your understanding that such allocations often rely on availability upon arrival. Your experience offers us insight into our guests' requirements, and we'll keep this in mind for your future visits. Your happiness is paramount to us, and we deeply appreciate your understanding. Looking forward to welcoming you back again.

6/10 - 괜찮아요

Inti

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
The hote recommeds a parking garage close to the hotel, ipark, the parking garage guys stole items I left in my car and they ever take any action in stolen stuff even is a private parking with no acces to anyone than their staff
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
We are extremely sorry to hear about this issue that you experienced at the garage, Inti. While the garage is a 3rd party and we do not have any direct correlation in regards to their day to day activities, we would be happy to try and help you to the best of our abilities with this matter. Would you have a moment to reach out to the hotel so we can assist you directly? We look forward to hearing from you!

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay at this hotel. Staff were great and it’s really nice and modern with great access to everywhere. It’s security is also really great as you get a lift to the main reception and then another set of lifts to your room. Would definitely recommend as was one of our best stays anywhere. The only small point is the lifts can be a tad slow but it didn’t affect anything as was rectified if there was ever an issue
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Paul, it's wonderful to hear how much you valued your stay at M Social Hotel Times Square New York. We're glad our team members and modern ambiance enhanced your experience and that you found our location and security measures efficient. Also, we appreciate your understanding regarding the lift timings and assure your efforts are ongoing to ensure optimal functionality. Thanks for your strong recommendation and we can't wait to provide you with an excellent stay again.

4/10 - 별로예요

Sam

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Thanks for the feedback, Sam.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Irish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Irish, thank you for your positive rating. It's great to hear your stay at M Social Hotel Times Square New York met your expectations. Our team members continuously strive to provide an experience worth remembering. We hope to see you again soon.

10/10 - 훌륭해요

Mansour

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Mansour, thank you for choosing M Social Hotel Times Square New York for your recent stay. We're delighted to see your positive rating. Your support means a lot to us and we hope to serve you again on your next visit to New York. Safe travels till then!

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Christopher, thank you for your feedback. We hope the central location of the hotel was beneficial to your travels. We're always here to enhance your experience, so feel free to share any additional comments or suggestions.

10/10 - 훌륭해요

Lakeesha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a great option right in Times Square! Great location, great staff, very friendly and helpful! Room was perfect. The lobby area is amazing!!! If you are thinking about booking this hotel JUST DO IT, you won’t be disappointed!!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Lakeesha, it warms our hearts to read such a glowing review about M Social Hotel Times Square New York! We are thrilled to know you valued our prime location and our friendly team. Also, we are delighted that the ambience of our lobby and the comfort of your room met your expectations. Your positive remarks are genuinely appreciated, and we can't wait to provide you with another impressive visit in the future.

4/10 - 별로예요

Michelle 님, Glen Burnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My room was terrible. The water in the sink had low low water pressure and barely had hot water. I could barely wash my hands. The shower head was not working. It made horrible sounds and the water would shut on and off during the show. The desk chair had stains on. Maybe I just got a bad room, but for the price I paid, every room should be up to par.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Michelle, we sincerely apologize for any inconvenience you experienced during your stay related to the bathroom fixtures and cleanliness of your accommodations. Our team is committed to providing comfortable and satisfying rooms for our guests, and we regret to hear that we did not meet those standards during your visit. We appreciate the feedback and will address these concerns directly to ensure a better experience for future guests. Thank you for your patience.