숙박 시설 입구

파크 센트럴 호텔 뉴욕 여행 후기

4 out of 5
파크 센트럴 호텔 뉴욕
870 7th Ave, New York, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 2822개 이용 후기 중 1050개" "
평점 8 - 좋아요. 2822개 이용 후기 중 863개" "
평점 6 - 괜찮아요. 2822개 이용 후기 중 472개" "
평점 4 - 별로예요. 2822개 이용 후기 중 255개" "
평점 2 - 너무 별로예요. 2822개 이용 후기 중 182개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Hee Won

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Hee Won, Park Central Hotel New York appreciates your lovely rating. Our team's committed to providing an enjoyable environment for all guests. We are grateful for your understanding about our no-smoking policy which is designed for the comfort and well-being of everyone. Thank you for staying with us.

8/10 - 좋아요

Cédric Jean-Louis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Idéalement situé. Cependant chambre petite pour 4 avec des lits étroits (on s'attend au moins a des Queen Size), salle de bain mini, des prises électriques qui se démontent quand on veut débrancher un appareil et le comble, 1 seul ascenseur en fonctionnement pour tout l'hôtel c'est un peu limite.
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Suzanne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Verouderd, paar dingen niet werkend zoals airco; die maakte echt de hele nacht ontzettende herrie. Badstop kon niet dicht dus in bad gaan kon niet, rolgordijn ging niet omhoog, dat is wel snel verholpen. Rest niet.
2024년 4월에 4박 숙박함

4/10 - 별로예요

Renee 님, Philadelphia

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a reservation for one night.The check in rep was very nice. Our room was on the 14th floor with one elevator working and pretty full compacity. Going back and fourth became a problem because of the wait time. Last night, called the front desk to ask about time allotment to ABC studios and to request the one hour late C/O .Was told that the request had to be made the day of. She then sent my call at 7 pm to the concierge when the message clearly said the office closed at 6. This morning before going to ABC to ask about the late C/O. The gentleman said no problem will take care of that now.We left came back at 12:30 went to the room to get our bags and the key did not work. Called the front desk and was told that the clerk should have told me to stop at the desk for a new key.We waited for security from 12:35 - 1 pm security never came. This is not a customer friendly hotel but then again..It may just be the NewYork culture. Definitely won't stay here again and will pass it on through the social networks.Treat people with respect.This hotel is not cheap!!! You pay a resort fee plus tax..It is not a resort!! Nothing was given,not even a restaurant
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 4박 숙박함

8/10 - 좋아요

Mari

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish we had a coffee maker in room.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Mari, we appreciate your feedback regarding our lack of in-room coffee amenities. Ensuring guests enjoy a convenient and comfortable stay is important to us at Park Central Hotel New York. We have noted your suggestion and thank you for helping us enhance the experience for future guests. We look forward to welcoming you back soon.

6/10 - 괜찮아요

Tiffany

가족 여행
별로예요: 숙박 시설 상태 및 시설
Elevator is under construction, had to use the service elevator and pass through the connecting hotel lobby. They state that the elevator’s are undergoing a renovation, very frustrating. No coffee maker in room, I’m guessing that’s because they want you to buy it in the hotel lobby, would prefer not to have to get dressed in the morning and trek downstairs and wait in line for a $7 small coffee. There are plenty of other hotels in the city to choose from, wouldn’t go out of my way to stay there again.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very happy with the room, the staff were friendly and efficient. Would stay there again
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Janice, it's wonderful to hear you enjoyed your stay at Park Central Hotel New York. We're delighted to know you appreciated our efficient and friendly team members and the quality of your room. We eagerly look forward to welcoming you back in the future.

4/10 - 별로예요

Jaquelin

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Some area of the room new upgrades, mold around the sink definitely not good . Cleaning under the vanity sink not done well . Dust all over the light fixtures. For the money per night definitely not worth the money . Having to wait 5-10 minutes for the elevator another problem
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Jaquelin, thank you for your valuable feedback. We regret to hear about the cleanliness issues you encountered, along with your dissatisfaction with certain aspects of the room and elevator wait time. We are continuously working to improve guest satisfaction and the concerns raised will be taken into serious consideration by our team. We hope to have the opportunity to offer an enhanced experience during your next visit.

8/10 - 좋아요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great! Good lobby, close to sooooo many things but the elevator situation is not the best. We have stayed here about 5 or 6 times when in NYC (and obviously like it because we continue to go back) but elevators are hard to come by. Usually they have two up and running and there is a wait going down to the lobby and coming up to your room but this time one was under an update so it took signifcantly longer.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Michelle, thank you for the review and for being a returning guest at Park Central Hotel New York. We're pleased to hear about your appreciation for our strategic location and inviting lobby. Regarding the elevator situation you've mentioned, we acknowledge such instances might occur especially when one is under maintenance. Our team collaborates closely to minimize any inconveniences during these periods. Your understanding of this matter is appreciated. We look forward to your next visit.

10/10 - 훌륭해요

Sabrina

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
This property is very close to all locations a tourist would want to visit. Unfortunately, the area around the property is somewhat in a bit of decline due to closing of businesses. It is good to see that the hotel is refurbishing their elevators, but it did cause some wait and line ups for elevators due to the upgrading. Very friendly and knowledgeable staff. Cleaning staff are super good and we were pleasantly surprised with the booking.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Sabrina, we appreciate your insightful feedback. It's encouraging to hear that you found Park Central Hotel New York's location convenient for touring the city. We are making changes to continually improve our guest experience, and the elevator renovations are part of that. We apologize for any delays you experienced as a result. It's heartening that our knowledgeable team members and diligent housekeeping made a positive impact on your stay. We hope to have the opportunity to welcome you back in the future to a fully upgraded hotel experience.

10/10 - 훌륭해요

Sandi 님, Valley City

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Sandi, we're thrilled to see that you had a 5-star experience at Park Central Hotel New York. Our team looks forward to welcoming you back for another fantastic stay whenever your travels bring you back to New York. Safe travels until then.

2/10 - 너무 별로예요

Aline

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The window was open and it was freezing. The heater broken.. took two calls before someone came to close the window. No coffee in the room. Everything else is unremarkable.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Aline, we regret to hear about the concerns with the room temperature and lack of coffee supplies. It's unfortunate that your needs required multiple calls. Our team is typically prompt in addressing all requests for assistance. For future visits, please do reach out to us at any time so we can ensure all amenities are up to standard and every aspect of your stay is comfortable. We appreciate your feedback and hope to better serve you next time.

10/10 - 훌륭해요

Le 님, Pullman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Thank you for taking the time to leave this wonderful rating, Le! We hope to see you again soon at Park Central Hotel New York so we can share yet another amazing experience!

8/10 - 좋아요

Kathy 님, Québec

좋아요: 청결 상태, 직원 및 서비스
Climatisation bruyante et intensité de la fan ne peux etre ajusté. Pas de ventilation dans la salle de bain
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Kathy, we regret to learn about your experience with the air conditioning system and bathroom ventilation. It's important for us to create a comfortable environment during your stay. Please note, we have a maintenance team available to address such concerns, and we encourage our guests to communicate any issues during their stay so they can be rectified promptly. We hope to have the opportunity to serve you better in the future.

4/10 - 별로예요

Tammy

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here for a business meeting a block away. Choose this hotel due to proximity and walkability to said meeting. The elevator was an issue as the service elevator was out so I had to use the stairs up and down 4 flights. If I had not had luggage this might of been doable but with luggage and a laptop case it was challenging. The beds are in need of new mattresses and the room was just ok. I would not want to stay here again and would take extra time to uber to a meeting over being unable to sleep.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Tammy, thank you for sharing your recent experience. We regret to hear about the inconveniences faced due to the elevator issue and the discomfort from the bedding situation. We understand such instances could impact your overall stay. We wish to reassure you that guest comfort is our priority, and we continually seek to enhance our services and facilities. We truly hope that you would reconsider and provide us with another opportunity to better serve you in the future.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Thank you for this excellent rating, Kathryn!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Central Hotel New York! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Michelle, it's wonderful to see your perfect rating for Park Central Hotel New York. We're pleased that you had a positive experience and we're looking forward to your next visit. Safe travels until then!

8/10 - 좋아요

Arlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel and quiet. The front desk was very polite and helpful. Our room didn’t come with a microwave or fridge but we were offered if needed. They let us check in early as well! Which was very nice of them and helpful to us for our stay in New York. Everything went smoothly even with checkout. The front desk even texted us making sure we had everything we needed! The only reason I couldn’t give them a 5 star was that one of the elevators wasn’t working so it only left one small elevator available. So we usually had to wait to go up to our room everytime we got back to the hotel. But we would definitely stay here again and recommend this hotel!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Arlene, it's delightful to know you enjoyed your clean and quiet stay at the Park Central Hotel New York. Our team members are indeed dedicated to ensure all our guests feel at home, and their kindness and professionalism seem to have contributed positively to your experience.We appreciate your understanding regarding the temporary unavailability of one of our elevators. Your patience is highly valued, and we're thrilled this didn't deter you from considering a future stay.Witnessing your willingness to stay with us again and recommend us to others is rewarding. We're looking forward to welcoming you back. Thank you for your kind review.

6/10 - 괜찮아요

Heidy 님, North Hollywood

단체 여행
좋아요: 청결 상태
The staff wasn’t that friendly. Our room didn’t have a shower curtain and took us several asks to get it. Rooms are small. Beds not that comfortable. We were able To do early check in and late check out which was great. Close to metro, time square, Central Park and st Patrick’s church. Good area. The elevator is still under construction. The wait wasn’t that bad.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Heidy, it's regrettable to hear that your experience with us was not up to par. Our commitment is to provide excellent guest services and your feedback about the room and our team members is indeed valuable to us. We appreciate your positive points about the convenience of our location and our flexible check-in and check-out policy. Your comments will be taken into consideration for future improvements. We hope to get another opportunity to serve you, offering a more satisfactory stay.

6/10 - 괜찮아요

Guendalina

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The position is great, only 2 blocks from Central Park. Underground stations very close too. Rooms are a bit old, some furniture look like a bit unkept. Unfortunately the hotel suffers lack of communication between departments and within the Reception team too, which charged (twice) the wrong card to settle accommodation. There is no minibar in the room (just an empty fridge), no breakfast available, only a coffee/snack shop next to reception. Might as well go to the closest Sturbucks.. There is bar downstairs though which we did not experience.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Guendalina, thank you for acknowledging our amazing location near Central Park and transit facilities. We apologize for any inconvenience experienced due to the appearance of the room's furnishings and the confusion at check-out. Note, all our guest rooms go through a rigorous maintenance routine. Concerning our in-room amenities, while we don't currently offer mini-bars, we do provide a refrigerator for personal use. For breakfast, we're exploring ways to offer more robust options, but in the meantime, we encourage our guests to check out the various local cafes nearby. We're sorry to learn you didn't get the chance to enjoy our downstairs bar, as it's a guest favorite. We appreciate your vital observations and hope you'll allow us to serve you better in the future.

10/10 - 훌륭해요

Edmar 님, Naples

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelent service
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Edmar, it's wonderful to hear you had an excellent experience at Park Central Hotel New York! Your compliment means a lot to our team members. We greatly appreciate you choosing us, and we look forward to welcoming you back in the future.

4/10 - 별로예요

Dianne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator washout of Service. Waited 10 minutes for an elevator. Our room was hot had to have a window opened. Restaurant was closed on Sunday and Monday. Overpriced. no refrigerator. Checked bag early the handle was broken when we picked them Up. Front desk lady was rude. Doorman was nice!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Dianne, we apologize for the inconveniences you encountered during your stay, especially related to waiting for the elevator and the room temperature issue. We regret to hear about the circumstance with the restaurant availability and the missing refrigerator. We are also sorry that you had an unfortunate situation with your luggage and we hope that it was addressed promptly. We appreciate your feedback on our team and we will look into your concerns about the reception service that did not meet your expected standards. Despite these, we're glad to know our doorman provided a positive impression. Your feedback is valuable and will help us enhance our guest experience. We hope to get the chance to provide you a better experience in the future.

8/10 - 좋아요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was comfy and quiet and the bed was plush. I found the staff to be friendly and welcoming. That being said, there are well documented short comings that need to be overcome, starting with the elevator. Only one was working and it is incredibly small.They did say we could use a freight elevator. The only other negative was the fixture to turn on the shower. It popped out of place. I would definitely stay here again and overall had a positive experience.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Reginald, we're pleased to hear that you found your stay at the Park Central Hotel New York comfortable and our team welcoming. However, it's regrettable that you faced certain inconveniences. We are always looking to improve and feedback regarding elevator efficiency and bathroom fixtures is taken into consideration. We eagerly await your return and look forward to providing another positive experience.

2/10 - 너무 별로예요

Tao

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
hidden charge of hotel fee
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Tao, we appreciate your feedback. We strive for transparency in all dealings with our guests. All charges, including the hotel fee, are disclosed at the time of reservation on our booking pages. We value your business and hope you'll give us another chance to serve you.

10/10 - 훌륭해요

Léa Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Établissement très bien situé (proche central Park et Times Square, restaurant et métro a proximité) L'équipe est a l'écoute et disponible.
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Léa, nous sommes ravis d'apprendre que vous avez apprécié l'emplacement stratégique du Park Central Hotel New York, près de Central Park et de Times Square, et que vous avez apprécié la commodité des restaurants et des transports à proximité. Nous sommes également heureux que vous ayez trouvé les membres de notre équipe attentifs et accessibles. Merci pour votre avis et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스
Staff was super helpful and everything was clean and pleasant! Only warning is that they are working on their elevators (as of Spring 2024) so there is often a long wait getting up and down and a pretty crowded experience once you get on.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Anna, thank you for your high praise! At Park Central Hotel New York, we're pleased to hear you found our team members exceptionally helpful and appreciated our clean, agreeable surroundings. We understand the wait for the elevator repairs might have been a tad inconveniencing, but we're confident the improvements are worthwhile. We look forward to seeing you again.

10/10 - 훌륭해요

manuela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay only 1 night, pre cruise. The location is excellent, however we expected to have water bottles in the room, along with coffe or tea maker. A little cheap presentation for such a fabulous location!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Manuela, thank you for sharing your thoughts about your recent stay. At Park Central Hotel New York, we strive to ensure our guest satisfaction. We understand you missed having some amenities in the room, such as water bottles and tea or coffee-making facilities. Your feedback will greatly contribute in assessing how we could improve our services. We're thrilled you enjoyed our prime location and hope that you'll consider giving us another opportunity to better serve you.

8/10 - 좋아요

Maarten Leo

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Maarten Leo, thank you for your 4-star review. At Park Central Hotel New York, we strive to provide a superior experience and it's apparent we made a good impression on you! We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Paul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is in need of some TLC. The reception area is ok but other communal areas need a lot of work. The lifts were terrible, often a 15 minute wait to go up or down, the service elevators helped a bit and after a few days two lift cars were taken out of service to improvements. The cleanliness in room needs improving and the bedrooms need a lot of work also - the decor is tired, there are holes in walls, bathroom door handle was hanging off - all of which reported to reception and promised maintenance would arrive but that didn't happen. The location is good, close to Times Square, Starbucks and a number of foot outlets close by, subway stations very close. the bar is not open on Sundays and Mondays which seemed a bit of a shame. Not the worst experience but definitely needs improving.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Paul, we greatly appreciate your feedback and it's disconcerting to hear our service fell short during your visit. Your experience with the elevators and in-room maintenance seems far from our usual high standards. We assure you, steps are continuously taken to update and improve our facilities. We can't help but be disappointed that some of your concerns were not addressed promptly during your stay.On a better note, we're pleased you found our location to be beneficial - being so close to key attractions and facilities. We hope that despite the issues faced, you were able to enjoy your time in New York. Please consider visiting us again in the future, as we'd love the opportunity to provide you with a much more satisfying experience.

8/10 - 좋아요

Arne

별로예요: 숙박 시설 상태 및 시설
We hebben het een fijn hotel gevonden. Wel hebben we ons geïrriteerd aan de defecte liften. Maar we zou zeker voor herhaling vatbaar zijn.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Arne, wat fijn om te horen dat je het Park Central Hotel New York als een prettig verblijf hebt ervaren. We nemen ook nota van uw feedback over de liftsituatie en verzekeren u dat ons team er altijd naar streeft onze voorzieningen te verbeteren. Desalniettemin zijn we erg enthousiast over het vooruitzicht u in de toekomst opnieuw te mogen verwelkomen.

10/10 - 훌륭해요

Aurelie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel was close to everything, people were friendly and central market in the hotel was very convenient for coffee in the morning. Room was cleaned everyday and beds were changed as well. Only inconvenience was the elevator as one was being repared, only one was available. But I knew that beforehand as I read the reviews online.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Aurelie, it's pleasing to hear that you appreciated our prime location, friendly team members, and the convenience of our on-site market. It's great to know that our daily housekeeping service met your expectations. We acknowledge your understanding regarding the elevator situation and apologize for any inconvenience caused. We genuinely appreciate your feedback and look forward to welcoming you back to Park Central Hotel New York in the future.

10/10 - 훌륭해요

Lisa

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Lisa, it's wonderful to hear that your stay at Park Central Hotel New York was a positive experience! Your generous rating is greatly appreciated and it encourages us to continue striving for excellence in all aspects of our guests' stays. We look forward to your future visits.

8/10 - 좋아요

Stacey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a hotel with about 30 floors, when there only 2 elevators for floors 2 to 18, and one of them is being repaired, it would be a good idea to let patrons use the other elevators instead of having to wait for the elevator to go up to 18th and then come back down. Not impressed.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Stacey, we appreciate your feedback and understanding concerning the wait times you experienced for the elevators. Your suggestion of using other elevators during busy times is duly noted. At Park Central Hotel New York, we continually strive to enhance our guest experiences, and your input helps up to do just that. Thank you once again, and we hope for the opportunity to serve you better in the future.

6/10 - 괜찮아요

Katy

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The checkin process was manual as their system was down. They didn’t know what room I had booked or anything. The rooms do not supply you with coffee or water. Our AC broke down in both our rooms for two nights straight. It was over 80 degrees in there with no circulation of air to cool down. I reported all of this to the front desk and it was never addressed.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Katy, it's unfortunate to hear about the concerns you experienced during your visit. While our systems sometimes need to undergo maintenance, our team should always have relevant information about bookings on hand. We're sorry to hear about your room temperature concerns. Your comments have been noted and we'll ensure our team is more attentive to addressing maintenance problems promptly. The absence of coffee or water in the rooms is due to our efforts to reduce the environmental impact. We aim for your next stay to be more comfortable and efficient.

8/10 - 좋아요

Rodney Spencer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The location is only a couple of blocks from Central Park and that was excellent! Our requested room was not available upon arrival, so that was not good. The lift situation does not help with ratings. They do offer the service elevator, however it appears that the lift issue has been noted for a very long time.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Rodney, we're pleased to know you valued the close proximity of Park Central Hotel New York to Central Park. We're sorry to hear about your dissatisfaction with the room availability and lift situation. We understand the importance of comfort and convenience during your stay. Rest assured, we're continually striving for improvement in all aspects of our guest experience. Moreover, our team members are always available to help guide guests to alternate elevators when needed. We appreciate your understanding and hope to welcome you back soon.

8/10 - 좋아요

Dustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was in a great location with easy access to the subway! The only set back was the elevator. They are upgrading it and only have two working which made wait times long. We eventually ended up using the stairs! Other than that it was great!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Dustin, it's wonderful to hear that you enjoyed the convenient location of Park Central Hotel New York and easy subway access. In terms of the elevator situation, we appreciate your patience as we work on improvements that will greatly enhance our guests' experience. We're glad this didn't hinder your overall enjoyment. We can't wait for another opportunity to deliver a more seamless stay when our elevator upgrade is complete.

4/10 - 별로예요

Edith A

별로예요: 청결 상태
We picked the hotel due to location. When we arrived it took us over an hour to checkin due to the fact that they couldn’t assign room keys. We has to wait at our door for over 15 minutes while a security went to let us in the room. Our TV never worked. And the shower head in the restroom was filthy. It was awful. Only good thing about this place was the location.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Edith, your experience is important to us and we're sorry to hear that it failed to match your expectations. We want each guest to enjoy convenient check-in, functional in-room amenities including the TV, and spotless bathrooms, and we're sorry this wasn't the case with your stay. While we're pleased that our location was ideal for you, it's clear that we have areas to improve. Your feedback has been noted and will be shared with our team members for evaluation and improvements. We hope to have another chance to deliver a more satisfying experience in the future.

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay - it is completely safe and convenient. We ran in Central Park which was a block away - took in the art galleries, and theatre - all walkable distance. The hotel is closer to subway stations and restaurants- the rooms were larger and comfortable. We will definitely stay here again.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Nicole, it's inspiring to read about your amazing stay at the Park Central Hotel New York. We're thrilled that our location gave you convenient access to Central Park, art galleries, theaters, and fine dining places. It's good to hear that you found our rooms spacious and relaxing. We cannot wait to welcome you back for another delightful stay in the future!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Michelle, your high rating of Park Central Hotel New York is greatly appreciated. We're delighted that your experience with us met your expectations. Next time you book with us, look forward to another pleasant stay. Thank you once again and see you soon.

8/10 - 좋아요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was fine, however the front desk staff was not very friendly. Every other NYC hotel that I've stayed at has been much friendlier. Would have liked more pillow choices. The worst thing was the elevators. There were only two working elevators for the entire hotel, which became very frustrating.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Wendy, it's reassuring to hear that you found the Park Central Hotel New York satisfactory. However, it's disappointing your experience with our team members and elevator service was less than perfect. We understand the importance of friendly interactions and swift access to rooms. Rest assured, we are actively working to improve these areas. Also, we've noted your preference for a varied pillow range. We strive for excellence and the feedback from discerning guests like you helps us immensely in this endeavor. We truly hope for another opportunity to offer a more memorable stay.

10/10 - 훌륭해요

Jeremy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean place and wright beside subway entrance.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jeremy, it's wonderful to hear that you appreciated the cleanliness and conveniently-located Park Central Hotel New York. We pride ourselves on maintaining a neat environment and we're delighted that our proximity to the subway enhanced your visit. Thank you for your valuable feedback and we can't wait to welcome you back in the future.

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Amy, it's great to see your 4-star rating for Park Central Hotel New York. We trust you enjoyed your stay and look forward to welcoming you back. Your satisfaction is our priority. Thank you for choosing us and for your kind review.

4/10 - 별로예요

Chihiro

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how Park Central Hotel was very convenient, the maids were extremely kind to us, and that there were stairs. The reason I say that is because the elevators were a mess. #1 The elevators were stopping at every floor. #2 The elevators won’t open all the way. #3 Each time somebody got on, the buttons reset. #4 One of the elevators was shut down. For the room, the curtains in the shower were smelly and dirty. There was a lot of trash on the carpet. On the TV, we can’t check-out, and the previous person’s information is there. The key to get into the room wasn’t working at times, either. Some other people I noticed were also having trouble. “I have to sleep to get ready for work tomorrow, but I can’t do that if I’m locked out of my room😕.” they said. Those are the reasons why I selected the option “poor”.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Chihiro, we value your feedback and it's disappointing to hear about the challenges you experienced during your stay, like the issues with the elevators and the condition of the room. We certainly strive to deliver a more convenient and seamless service. In relation to the cleanliness, we have a dedicated housekeeping team that generally ensures a pleasing environment for our guests. It seems like this was not your experience, and we will make sure your concerns are addressed appropriately. Additionally, we are prompt in addressing any issues with the key cards to prevent inconvenience for our guests. We understand how these disruptions may have impacted your rest and overall stay with us. Rest assured, your comfort remains our priority and we continually work to provide a delightful guest experience. Thank you for bringing these issues to our attention. We hope we get another opportunity to serve you better.

8/10 - 좋아요

Remy Vincent

연인과의 여행
좋아요: 청결 상태
De lift was heel slecht. Moet veel beter. Balie personeel was niet echt spraakzaam en vriendelijk. Ook niet oplettend naar de ‘normale’ gasten. Al het andere personeel daarentegen wel! Verder was het hotel prima.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Remy, het spijt ons te horen dat je ervaring met de lift niet optimaal was en dat je onze collega's bij de receptie minder communicatief vond dan gewenst. Nog beter: het is bemoedigend om te weten dat onze andere teamleden een positieve invloed hebben gehad op uw verblijf. Wij waarderen uw constructieve feedback en zullen de verbeterpunten zeker aanpakken. Uw algehele comfort in Park Central Hotel New York blijft onze topprioriteit. Wij hopen dat u ons de kans geeft om u in de toekomst beter van dienst te kunnen zijn.

6/10 - 괜찮아요

Clay

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Thank you for sharing your feedback, Clay!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 - 좋아요

Paulina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación y muy buen tamaño de la habitación (comparado con el promedio en NY). Servicio bueno. Es muy concurrido y los elevadores están casi siempre llenos, nos tocó que uno de dos 2 sirviera y si habían horarios de caos pars bajar y subir.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Paulina, gracias por tomarte el tiempo de compartir tu experiencia. El Park Central Hotel New York reacciona a todos los comentarios con el objetivo de ofrecer un mejor servicio. Estamos encantados de ver que apreció nuestra ubicación privilegiada y nuestras amplias habitaciones, características distintivas de nuestro hotel. En respuesta a su comentario sobre los ascensores, le aseguramos que el mantenimiento y la fluidez del tráfico son prioridades para nosotros. Esperamos que vuelva a elegir nuestras habitaciones de buen tamaño y nuestra excelente ubicación cuando regrese a Nueva York.

8/10 - 좋아요

Ewan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean comfortable room. Within walking distance of most attractions in Central New York. Bar prices quite expensive and limited opening hours. Hotel lifts are atrocious. Only 4 lifts to cater for 18 floors. Okay heading up to a room from the Lobby, but coming down, lift took ages and would frequently be full. Resorted to stairs to get down rather than wait.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Ewan, thank you for sharing your experience at Park Central Hotel New York. We're delighted to hear that you found our location convenient and rooms comfortable. We understand your concerns about the bar prices and opening hours. We'll look into these aspects. As for the lift situation, we realize these delays must have been inconvenient and are continually working to improve our services. We thoroughly appreciate your patience. We hope for another opportunity to welcome you better.

4/10 - 별로예요

Jose

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators were terrible, Took around 20 minutes to reach street level.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Jose, apologies for any inconvenience you faced with the elevators. We constantly strive to maintain efficient operations throughout our property and are taking your feedback into account. We hope for a chance to deliver a smoother experience in the future.

2/10 - 너무 별로예요

Allison

The facility’s computer system has been down for “days“ we have been told and therefore no one can get a room key. We’ve been waiting 20 minutes for a manager to come to our room and let us in and judging by the line at check-in we are Not the only ones. No discount on the room or facility fee. Poor situation all the way around.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Allison, it is unfortunate to learn about the inconvenience you experienced related to room access during your stay. While we aim to provide all guests with a seamless experience, it appears we did not meet your expectations in this regard. We understand that the process of obtaining key cards / fulfilling certain manual check-in requirements may have been less than ideal. Please be assured that circumstances such as system outages are rare and our team members are employed to mitigate their impact on your stay. Your patience is appreciated and we're committed to improving our services following this experience.