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크레스트헤이븐 인 JFK 여행 후기

2.5 out of 5
크레스트헤이븐 인 JFK
177-08 Liberty Ave, Jamaica, NY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 368개" "
평점 8 - 좋아요. 1001개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 154개" "
평점 4 - 별로예요. 1001개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 61개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

SEUNGKEUN

좋아요: 청결 상태, 숙박 시설 상태 및 시설
비교적 깨끗한 호텔입니다. 아침 식사도 괜찮았어요. 단 근처에 기차가 지나가서 소음이 있습니다. 셔틀 버스는 밤 11시까지 운행합니다.

6/10 - 괜찮아요

jun yuk 님, korea

좋아요: 직원 및 서비스
그럭저럭... 꼭 필요하시면... 하지만...
jfk에서 생각보다 멉니다... 우버타고 약 40불정도 나왔구요. 시간도 약 20분정도 걸렸습니다. 트래픽은 없었구요. 한가지 좋은건 공항셔틀이 무료입니다. 하지만 다시머무른다면 에어트레인 타더라도 롱아일랜드쪽에 머무를 겁니다.

2/10 - 너무 별로예요

Tan Zhou

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a terrible stay there! I strongly ask for a refund! ---Problems:--- Basement assigned: $2xx for a basement room, really not worth the price! hotel front desk just refused to change room. Dirty Room: smelled when entered, front desk just gave an air fresher Loud Neighbor: next to busy railway, too loud to go to sleep Defective bath fan: too humid when showering Poor Guest Experience: told front desk that bath fan not working. they promised to fix but nobody showed up at all Room too hot: front desk sent personnel to fix AC but his instructions didn't help Poor bedding: broken/slanted mattress made me sliding to ground several times Noisy hotel hallway: some people spoke/argued there very loudly all night.

10/10 - 훌륭해요

Walter

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Massonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Takeim

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Nia

2023년 1월에 1박 숙박함

8/10 - 좋아요

Timothy

8/10 - 좋아요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
King's Affair
Shining stars
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

ALEXANDER

2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Demetrio

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

BREJNEV

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Monica 님, 2023년 1월 13일
We are so glad you enjoyed your stay. Thank you for your amazing review. It shows that we are doing our best to make sure guests are happy, comfortable and satisfied with our service! Hope you stay with us again.

10/10 - 훌륭해요

Jerry

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

amadou

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Bruce

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

jihan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this property for an overnight stay . When we arrived the place smelled moldy and like mildew . When i reached my room i discovered bed bugs crawling on pillows as well as bed . I immediately gathered my things and went to front desk where i was told i could be giving another room but not a refund . Asked to speak to higher ups and the lady posing as the manger claims no one is over her for ke to speak with . This was so exhausting from driving 3 hours then dealing with this then having to find other accommodations for the night . This place is disgusting and the health department will be hearing from me .
답변 제공: Monica, Front Office Supervisor 님, 2022년 12월 22일
Dear Ms. Jihan,We set a high standard for ourselves and we’re so sorry to hear this was not met in your interaction with our business. A thorough inspection according to policy and protocol has been completed in the room as this is definately not a normal or common occurance here. We follow strict guidelines and preventive measures to prevent any pest issues. Please accept my sincerest apologies for the horrible experience. I did issue a refund to the prepaid reservation account on December 13, 2022 and a refund should be reflected in your account when the 3rd party completes their processing. I completely understand your frustration and again please accept my apologies. We hope you and your family have a peaceful and joyous holiday! If you have any other questions or concerns, please do not hesitate to contact me.

10/10 - 훌륭해요

Jamel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Monica, Front Office Supervisor 님, 2022년 12월 22일
Dear Jamel,Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Happy Holidays!

10/10 - 훌륭해요

Sukine

좋아요: 청결 상태, 직원 및 서비스
love it there
답변 제공: Monica, Front Office Supervisor 님, 2022년 12월 22일
Dear Sukine,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and you love it here! Wishing you and your family a Happy Holidays!

8/10 - 좋아요

Oscar

10/10 - 훌륭해요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great , young woman at the front desk was a sweetheart
2022년 12월에 1박 숙박함
답변 제공: Monica 님, 2022년 12월 5일
Hi Jamie,Thank you so much for your awesome review and your kind words. It was a pleasure to meet and assist you during check out. I will pass ur kind words along to Trinity; who was the young lady that checked you in. Hope you stay with us again!

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Precio accesible
답변 제공: Monica 님, 2022년 12월 5일
Hola Héctor,Gracias por su honesta revisión y nos alegra que haya disfrutado de su estadía. Con suerte, para su próxima visita obtendrá otra excelente tarifa y disfrutará de su visita a Nueva York.

6/10 - 괜찮아요

Bernard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking problematic !!!!!!!
Hotel is Ok. But they promised “free” parking but there were no available spaces when I checked in at 11:30 pm. I parked my (rental) car legally on a nearby side street. Improper advertising !
2022년 12월에 1박 숙박함
답변 제공: Monica 님, 2022년 12월 5일
Good evening Mr. Bernard,We're sorry that we fell short of your expectations. We do have "free" parking as advertised (as I see no charges on your account that we charged you for parking). However, since we do not charge for parking or have valet services so we cannot promise each guest of a 66 room hotel a guaranteed parking spot. We do our best to make sure guests are able to possibly double park or contact guests when spots open up from another guest leaving. We do our best especially due to the fact the NYC is such an attraction for residents and travelers parking does become limited almost everywhere. We hope that you change your mind about us and give us another chance to be your go-to hotel when visiting Queens...just like so many of our loyal guests do. We truly try our best to be the diamond in the rough. Thanks again!

10/10 - 훌륭해요

WEICHENG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Monica 님, 2022년 12월 5일
Dear Weicheng Family,It was an absolute plesure meeting and assisting you during your stay with us. Thank you so much for your amazing and positive review. We hope to see you again for your next visit to Queens, NY.

8/10 - 좋아요

Eli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Ice machine and vending machines were out of order
2022년 11월에 1박 숙박함
답변 제공: Monica 님, 2022년 11월 25일
Dear Eli, Thanks for taking the time to bring this to our attention. We will use the feedback tocontact the vending company to repair machines. We are so sorry we fell short of great expectations. Hope you choose to stay with us again.

10/10 - 훌륭해요

Jamel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again
2022년 11월에 1박 숙박함
답변 제공: Monica 님, 2022년 11월 25일
Dear Jamel,Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

rafael a

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

4/10 - 별로예요

Melissa

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Never gave me the security deposit
2022년 11월에 1박 숙박함
답변 제공: Monica, Front Office Supervisor 님, 2022년 11월 12일
Good afternoon, Thank you for staying with us.I’m so sorry that your visit with us fell short of your expectations. I have looked at your reservation to figure out what happened with the return of your security deposit. Your reservation was prepaid online and no deposit was collected from you. There is no cash payment on your receipt (as you didn't pay cash, you prepaid online) and there is also no debit/credit card on file to place a deposit hold. I am very sorry for your confusion. You're more that welcome to contact us directly with any further concerns or questions. Hope you enjoy the rest of your weekend!

2/10 - 너무 별로예요

Jacklyn

6/10 - 괜찮아요

Carlton

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and relaxing great place for relaxing .
답변 제공: Monica, Front Office Supervisor 님, 2022년 11월 12일
Thanks so much for your positive feedback and good vibes. We’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 - 훌륭해요

Krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean hotel
2022년 11월에 1박 숙박함
답변 제공: Monica 님, 2022년 11월 25일
Dear Krystal,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! See you next time!

2/10 - 너무 별로예요

Kjord

2022년 11월에 1박 숙박함

8/10 - 좋아요

Clay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

Felicita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Monica, Front Office Supervisor 님, 2022년 11월 12일
Dear Peter,Thank you for giving us a perfect rating. It is always a pleasure to see you during your stay. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

8/10 - 좋아요

quelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
instalaciones cómoda para hospedarse para hacer una diligencia rápida en la ciudad y muy cerca del aeropuerto.
2022년 10월에 1박 숙박함
답변 제공: Monica 님, 2022년 12월 5일
Dear Quelly,Muchas gracias por sus comentarios positivos y buenas vibraciones. Estamos felices de que esté feliz y esperamos su próxima visita.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience.
Great experience! Everything was clean. Staff was very welcoming and polite.
2022년 10월에 2박 숙박함
답변 제공: Monica, Front Office Supervisor 님, 2022년 11월 12일
Dear Happy Guest,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are grateful for your positive words. Hope you visit again!

6/10 - 괜찮아요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
this trip i got a room that i had to ask to be moved because of the noise of the train that passes by. I was moved to another room but it was still the same.
2022년 10월에 9박 숙박함
답변 제공: Monica, Front Office Supervisor 님, 2022년 11월 12일
Dear Ms. Janice,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. We’re using your feedback to make sure we provide better service.Hope you have an amazing weekend!

10/10 - 훌륭해요

sandy anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is clean and staff are approachable
2022년 10월에 1박 숙박함
답변 제공: Monica 님, 2022년 11월 25일
Dear Sandy Anne, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 - 훌륭해요

Keith

2022년 10월에 1박 숙박함

8/10 - 좋아요

Karen

2022년 10월에 1박 숙박함

8/10 - 좋아요

Carlos

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Gail

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Will never go to this property again ,area and inside the hotel is very loud all day and night .Music was being blasted all night and led me to not getting any rest and due to a strong weed smell in the hall.Totally ridiculous and i want a refund i had to leave at 4 in the morning due to music being blasted didn’t sleep all night !!
2022년 10월에 1박 숙박함
답변 제공: Monica 님, 2022년 12월 5일
Dear Ms. Gail,We appreciate you sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your experience with us fell short of expectations. It would be great if you would give us another chance to turn the negative experience into a positve one.We could definately put you in a different room...posiibly higher floor which is usually more quiet and away from traffic and/or busier guest floors.Have an amzing evening!

10/10 - 훌륭해요

Jessica

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

ALEXANDER

2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Svetlana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Scam! Wi-Fi did not work at all. Connection failed / unable get IP for all days we stayed in this motel. Tried to connect on different devices - nothing. The first lady in office said like they have a problem with provider. So ok, things happens. We believed to her. However, when we asked again after several hours, so different lady said like they never had any issue lol. When we asked again the next day (from lady number 3) she said only "I don't know" without even a short look at us and continued to read something into her cell. So we stayed without internet! The roaming from our country is too expensive.  The last day we made a checkout as regular in 11 AM and then what?! NO LUGGAGE ROOM!! The main reason why we booked this scam place was a luggage room in their description. It was very important because our plane was very late in 22.00 evening. So we stayed with two kids and 4 huge bags in the street! Needed to order Uber asap and use very expensive luggage storage in airport. Reported to expedia. As soon we come back to our country, the full claim will be filled in our credit card. We travel a lot, and we know - things happens. But never stacked with such of pure and cynic scam. We give zero tolerance in this case and will spend weeks and months to discuss with our credit card if it would be required. Zero tolerance! The hood is not safe as well, just for you to know. Beware of this area (Jamaica street is very close). Some steet guys always walked around builing.
2022년 10월에 2박 숙박함
답변 제공: Monica 님, 2022년 12월 6일
Dear Svetlana,We are extremely sorry that your visit fell short of amazing expectations. I addressed the staff who miscommunicated information in regards to the WiFi issue. This issue (due to outage with local contracted electrical work in the area) unfortunately was corrected early morning. Due to limited space to accomodate dozens of requests to store luggage, we are unable to do this. It does however prevent any luggage and personal items being mishandled or lost due to the inadequate space. We like guests to feel safe yet accomodated without the stress of an unsecured luggage space. We take pride in being friendly and helpful...as well as provide a safe environment and clean guest rooms. Because we give 110% to all of our guests, would never compromise our integrity by providing any sort of scam-like behavior or services.We hope that you give us another chance at showing you our A service during your next visit to Queens, NY.Have an amazing evening!

8/10 - 좋아요

Marcelo 님, Doral

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar tranquilo, cercano al aeropuerto JFK. Pero lo que no me gusto es que la tina del banio es muy resbaloza y peligrosa para los clientes.
2022년 10월에 2박 숙박함

8/10 - 좋아요

Julez

출장 여행
awesome
2022년 10월에 7박 숙박함
답변 제공: Monica 님, 2022년 10월 17일
Dear Julez, Thank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed your stay. Looking forward to seeing you again soon.

10/10 - 훌륭해요

Nabeel 님, Foster city

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함